Melrose Animal Clinic is the best animal clinic.  I have taken my cats and dog there for checkups and treatment and have always been treated with kind care and concern for my pets. Along with great medical care.   Staff is very friendly and helpful and Dr. Surgan is the best! Read Less

On January 21, 2017 my pet was seen at Melrose Animal Clinic for his Lyme and Leptospirosis Vaccines. At check out, I was informed that the tech had negligently given the oral kennel vaccine via injection. We were told we had nothing to worry about.  After talking to someone on the HomeAway emergency hotline about his symptoms, we were encourage to take our pet to the emergency clinic later that night. Our bills totaled over $700 and he was put on multiple medications. MAC informed us that they would reimburse us for the bills, but it was a year long battle resolved only about a month ago (April 2018). I was told that I would only be reimbursed if I signed an agreement that stated that Melrose Animal Clinic was not responsible and released them from liability. I refused. After much negotiation, we compromised on the rewording of the agreement and I was finally reimbursed more than a year later. I understand that mistakes are made, but my pet was given not only the wrong vaccine in general but also was administered it the wrong way. We do not know what long term effects this has caused our sweet pup. I urge you to not bring your pet here and avoid having to go through the nightmare our family did. Read Less

My family has brought all of its pets to Melrose Animal Clinic since I was child. They were a family-oriented, not-too-expensive animal hospital with great care and kind staff. We've put down two pets in years past and my family always felt the staff were honest and upfront.However, in recent years the owners have expanded and renovated the office. The prices are now very high; certainly higher than the other hospitals in the area I've quoted for services. The veterinarians and technicians are also quick to push the treatments they recommend, and are very rigid, even condescending, when you ask for other options.  The office also has a very commercial feel now. Even their hold music is trying to sell you extra stuff you don't need. Give them a call - I'm sure they'll put on hold for a long time and you'll get to hear it.I can understand why people think they are getting great care as the staff are very confident, but in reality it is over-priced and more interested in getting back the money it spent on the renovation. I now bring my pets to another animal hospital and the care is of great quality. Read Less

Great place and they know my dog well.  Clean, prompt service, so good with animals and their owners!  I do appreciate knowing someone is just a phone call away who knows my dog and his special needs.  Fair pricing for the area - there are far more expensive veterinarian's out there closeby.  Thanks for all you do for Jerry and me MAC! Read Less

We had one of our cats in for dental surgery yesterday. Dr. Low performed the procedure- as usual everything went well due to her extraordinary clinical skills. From the moment I walked in the door to drop off our cat, Bella, the experience was first rate. The team is customer focused and our cat was treated with the utmost kindness. We have gone to Melrose Animal Clinic for over 25 years. The Vets and support staff are the best. Read Less

The vets are great here but the front desk/assistants need to learn a bit more customer service skills. I went in to pick up dog food and the woman at the front desk was not well mannered and it seemed like I interrupted her day because I had to pick up dog for for my dog. I hope the next time I go there I receive the customer service that everyone should receive. People should treat everyone the way they want to be treated. Read Less

We have taken our two mixed breeds pups here and both have seen Dr. Shah. She has been absolutely amazing and you can tell she really cares for her patients! The techs have been really great as well and took the time to be extra sweet to our crazy boys. I can't recommend them enough. Read Less

I have dealt with many vet offices with my previous dog. Ultimately my previous dog passed away and a vet couldn’t give me the right treatment in time and didn’t know what made him pass over the course of him being sick for 5 months he passed away at 11 years old. After being recommended by friends to this place I wanted to give it a shot with my new puppy and give him the best treatment I could because I didn’t want to ever go through the same thing that happened with my previous dog. First off the people that answer the phones here are extremely friendly and just as friendly and happy when you deal with them at the front desk. Walk in and it is extremely clean and doesn’t smell like pee. The place doesn’t even feel like a vet office at all. The vet techs are extremely welcoming and nice and the offices are very sanitary and clean. The vet I have dealt with twice there is Dr. Surgeon. In all the times I’ve ever brought my dogs to a vet this time was unlike any other. My puppy Ballou who is a rescue from hurricane Harvey walked in the first time we went in scared. He had kennel cough from the shelter I got him in. He did not want to leave the office after dealing with the doctor. He loved her that much. So when I brought him in for his puppy wellness check, vaccine and heart guard he couldn’t get inside the place fast enough. The whole time there his tail is wagging even after getting his vaccine and of course did not want to leave again. The vet and the tech I dealt with have totally upped my standards on how a vet visit should be. Ok now comes the pricing. I honestly feel that I got my money’s worth with his cost today and the last time they took me in for an emergency visit for his kennel cough. It’s not that often that I am happy to pay a doctor money but they truly deserve it with how happy my puppy is when he comes out of there. I fee they actually do what is good for the dog and not just try to line their pockets and get what ever they can from you. So if you love your dog like I love mine this is the place to take them. Read Less

I have dealt with many vet offices with my previous dog.  Ultimately my previous dog passed away and a vet couldn't give me the right treatment in time and didn't know what made him pass over the course of him being sick for 5 months he passed away at 11 years old.  After being recommended by friends to this place I wanted to give it a shot with my new puppy and give him the best treatment I could because I didn't want to ever go through the same thing that happened with my previous dog.  First off the people that answer the phones here are extremely friendly and just as friendly and happy when you deal with them at the front desk.  Walk in and it is extremely clean and doesn't smell like pee. The place doesn't even feel like a vet office at all.  The vet techs are extremely welcoming and nice and the offices are very sanitary and clean.  The vet I have dealt with twice there is Dr. Surgeon.  In all the times I've ever brought my dogs to a vet this time was unlike any other.  My puppy Ballou who is a rescue from hurricane Harvey walked in the first time we went in scared.  He had kennel cough from the shelter I got him in.  He did not want to leave the office after dealing with the doctor.  He loved her that much.  So when I brought him in for his puppy wellness check, vaccine and heart guard he couldn't get inside the place fast enough.  The whole time there his tail is wagging even after getting his vaccine and of course did not want to leave again.  The vet and the tech I dealt with have totally upped my standards on how a vet visit should be.  Ok now comes the pricing.  I honestly feel that I got my money's worth with his cost today and the last time they took me in for an emergency visit for his kennel cough.  It's not that often that I am happy to pay a doctor money but they truly deserve it with how happy my puppy is when he comes out of there.  I fee they actually do what is good for the dog and not just try to line their pockets and get what ever they can from you.  So if you love your dog like I love mine this is the place to take them. Read Less

Simply put a great office. The staff has been nothing but kind, helpful and knowledgeable. My dogs/babies have always been treated with the utmost warmth and care by all. Dr. Silverman is compassionate and nonjudgmental with every visit I've had. The office is always clean and well kept. The on call Vets have always been nothing but helpful. My 2 dogs/babies have been going here for 3 years and we wouldn't think of going anywhere else. Read Less

Being new to the area, we were nervous on where to take our New puppy. Melrose Animal Clinic has been nothing but amazing from the staff at the front desk, to the techs, to the Doctor. It is the cleanest veterinary office that I have ever been in. Highly recommend. Read Less

From the front desk staff to the veterinarians, everyone is excellent! I've been taking my dog here for four years for both routine and several emergency appointments and they've been helpful through it all. I'd definitely recommend them to anyone!Read Less

I've brought my puppy here a few times and we love it here! Every tech we have met has been amazing and so friendly/ knowledgeable. You can really tell they love animals. The front desk staff is also very helpful and kind. The techs have helped out when when my dogs nails needed trimming and I couldn't get to a grooming appointment. The only negative I can say is that the Doctor we have had each time is a little cold but it's not really a big deal- she does what is needed and the appointment is quick. Read Less

I would give a "0" if I could. Turned my pet away after I've been coming there for close to 30 years!! I don't care how busy you are! Too bad!!! Stay later if need be. When I threw my 30 years up at them they then said bring him in but it's $125.00! Did I ask the amount?!?! I won't be back!!! Be careful. Look how they treated me afte 30 years.Read Less

Very friendly staff, and good quality of care. However, I was shocked by the cost of the appointment: two feline wellness exams, two rabies shots and two distemper shots came to almost $300. I'm not familiar with area prices, but this seems unnecessarily high for a 20 minute visit. I would recommend them for quality of care, but may look elsewhere for cheaper options for my healthy cats. Read Less

Horrible experience.. called the clinic hoping they would squeeze me in for an appointment and even mentioned willing to wait as long as it took to see my pet. Was told by this extremely rude unprofessional... unsympathetic sounding lady who put me on hold multiple times that it would be booked as an emergency visit which would cost me much more.. was not even willing to consider... even though there could or maybe a late show or no show.. the fact that I was so willing to wait didn't even matter to her. Many places offer alternative suggestions to help with payment or such... this was never offered. All I kept hearing was that she was going to book me as an emergency... and it would cost X Amt of dollars. I am horrified and disgusted with this service. The representative at Melrose Animal Clinic showed no sympathy towards the situation... never even asked if my pet was doing ok or was in pain which are the most basic questions one asks. Very uncompasionate and truly money minded. Read Less

After waiting several weeks for an appointment get a call that they are now not comfortable seeing our two ferrets because they don't know if the vaccine is safe .they would order it but that is  seeing when the appointment was made i was left on hold for 30 mins while they checked and was told that they had the correct vaccines in Stock . You would think they would know what they are doing. Dosent seem they check the schedule in advanced to make sure they have the necessary vaccines, etc. I would not feel comfortable letting them work on my animals or anyone else. Terrible service , very unprofessional. I would put zero stars if possible. Read Less

First the place looks very nice. I took my cat there almost three weeks ago so that he can get check put for ring worm because he had a little bit of hair missing they did some test and gave him a antibiotic shoot and they said they would call me in two week when the result come in here we are three weeks later and no call from them  i called and left my phone number with the receptionist and she said they would call me back no call i called again today left my phone number and still no call i don' t think i would bring my animal back here they only care about your money and by the way i was over charge for the office visit i paid over 300 i could at least get a courtesy call from them Read Less

This place is amazing! I adopted a kitten a few months ago and have been coming here for his check ups/shots. I've been seeing Dr. Low, who is very kind and caring of my little kitty. The technicians (please forgive me I cannot remember their names!) are absolutely outstanding. They really care for the animals and always compliment my kitty! They are honest and very easy to talk to. Last but not least, the receptionists are incredibly friendly. I always end up in a conversation while I wait or while I'm checking out. I was very nervous when selecting an animal clinic, but truly feel lucky that I ended up here! Thank you for taking care of Rengar, everyone! Read Less

I honestly cannot say enough about how wonderful the staff at Melrose Animal Clinic are. We have been bringing both of our boxers there for a long time. Last night, unfortunately, we had to put our sweet boxer, Jackson to sleep. It was a such an emotional and difficult time, but from the moment we walked in until we left, every staff member we interacted with was extremely attentive, respectful, empathetic, caring and kind. Each of them went above and beyond to make sure Jackson, my fiancé, and I were as comfortable as possible. Dr. Shah came in to to talk to us and walk us through the process as well as reassuring us that we were making the right decision and answering any questions we had. Her care, compassion, and professionalism was just what we needed. Thank you for everything and making such a difficult situation the best that it could be.Read Less

This where we take our Golden doodle puppy for all vet care . The are very accommodating and responsive. Today they helped us sort out last minute emergency and put few stitches on our Hyperactive pup. Thank you ! Read Less

So since I appreciate good work, as I left Shaw's tonight to walk home, I walked past the vet office and see the medical secretary that helped us through Gus' transition from sick to putting him down. I just had to go in and thank her because unhappy people are quick to complain but satisfied customers aren't quick to compliment. We all need to hear when we do a good job. The first medical assistant who came out to tell me the complete cost was saying the right shit but had no real empathy. So half a block away, I started bawling. I MISS MY DOG! Why did I do that? Because it was the right thing to do. This is when my personality contradicts my own health. I'm glad I did it but now I'm a mess. I had to let her know even though it would make me sad. Either way, she made the transition easier and needed to know that. Especially since the first person to approach me about what it would entail was saying empathetic word but exuded non-caring. Don't think I didn't tell Sarah that. Only pet owners will understand. Thank you Sarah for cleaning up the bullshit your fellow employee gave me.Read Less

We had a cat who'd disappeared for a few days and come home mangled. He spent a week at Angell Memorial, and then we needed to find a vet when he got home. Luckily for us all, we found Melrose. The Vet used burn packs on his poor defurred flesh, and he came back to us. We were together for 18 years after that. I would never go anywhere else. Read Less

Trust is a huge factor when it comes to finding care for your animals and I trust the veterinarians and staff at Melrose Animal Clinic.Two stories help illustrate what I love about taking my animals there:1) My dog was going to be in for an all-day ultrasound and the tech handling his admission gave me a detailed summary of what my dog's day was going to entail.  Most importantly, she shared her experience as to what might come up in the test and what decisions I might have to make during the day.  This was incredibly helpful to me and made what could have been a tough phone call very easy to handle.  My dog did require additional care, but I was well prepared and informed prior to getting the call.2) My cat was recently diagnosed as diabetic and was admitted to a local vet. hospital after seeing Dr. Silverman at Melrose Animal Clinic.  She was very sick but recovered well and now we are engaged in the ongoing treatment of her diabetes.  Follow-up visits are required and we have booked these at the hospital over the past few months.  At the last visit, I asked a question to the vet tech regarding my cat's insulin dosage.  The tech went back into the offices and came back a minute later and said "The Doctor still recommends this dosage."I was not necessarily doubting the doctor's orders, but I wanted more of an answer to my question than I got given that I am the caregiver that administers the insulin that keeps my cat alive and healthy.  In his initial visit, Dr. Silverman indicated the clinic had ample experience with diabetics and we could ask any questions we might have.  I reached out I told him about my experience and he went over the factors that go into insulin dosing as well as the difficulty in nailing down an exact dosage in new diabetics.  I cancelled my next follow-up appointment at the hospital and booked my future visits at Melrose Animal Clinic.Thanks to all the staff there!  I have three older animals who require a lot of care, so a great vet is a golden find! Read Less

My daughter adopted two baby lab rats from a university setting about two years ago.  They each developed tumors, but of very different types.  The small animal vet and assistants were great as reported by my daughter. They were compassionate and the diagnosis and options they gave were right on target (I did research later with their pointers).  At one point there were three staff members admiring the "girls".  I have learned through caring for the rats that they are like little dogs, smart, affectionate and loyal.  They were treated with dignity at this clinic. Read Less

I am so impressed with the response to emergencies at this clinic. My 20lb mutt MIGHT have eaten some raisins. We called them and they asked me if I could bring him in immediately. Of course I said yes. They did not make us wait at all even though we didn't have an appointment. They realized this was a potentially huge emergency and they prioritized our Rudy no questions asked. It turned out he had eaten enough raisins for something potentially severe and fatal to occur. My husband and I are so thankful to the staff and so pleased with their patience and kindness they showed toward our family.It was an expensive trip but it would have been a lot more expensive at an emergency pet clinic. Plus, knowing he will be okay and he was treated with kindness while he was probably confused and scared is worth every penny.Thank you so much Read Less

I really like the people at Melrose Animal Clinic. They neutered my two puppies Paco & Dexter and only 1 day later, they are doing awesome! Maybe its due to their using a "therapeutic laser treatment" after the surgery to promote healing? I am amazed at how well their incisions look and they already seem to be back to normal! Thank you MAC!! Leslie Arsenault Read Less

Best vet I've experienced Techs - are all professional especially Bianca very knowledgeable -Waiting room, exam room updated and very clean - scheduled appointments are always on time -They treat my Frenchie (GiGi) as if she was their own Read Less

We just moved to the area, and have been to the vet with our 2 cats, one dog, and then a new kitten. We have now seen 4 different doctors and different technicians with every visit.In the past, my experience has been that we have a good experience with, at most, two of the three "entities" at the vet: the receptionist, tech, or vet. However, I now believe that it IS possible to have a good experience across the board! Everyone has been friendly and accommodating across the board with our beasts. Our dog has some special needs and will not tolerate waiting in the waiting room - no problem, they got us right into an exam room to wait for the vet.The doctors have all been gentle with our pets and have listened to our concerns, and discussed next steps thoughtfully and compassionately. The receptionists have always been friendly, and the technicians supportive and accessible. It is wonderful to be somewhere where we know good care is right around the corner!My only suggestion would be that the waiting room be divided into separate areas for cats and dogs, or that some visual block could be provided. The waiting room is very small, and it can make a stressful situation much more stressful to have a strange dog approach a cat carrier, or two dogs meet nose to nose in a space that doesn't allow much room to move away. Read Less

They've been good to Angus since we brought him for his first appointment when he was 3 months old (he's 7 now). He's had a couple surgeries and all has gone well. Doctors are very helpful and happy to explain anything. Read Less

RESPONSIVE, CARING AND PROFESSIONAL TREATMENT FROM THE ENTIRE TEAMAfter suffering through lackluster service at another vet practice (also reviewed on Yelp), we recently switched to Melrose Animal Clinic and have been extremely impressed with the responsive, professional service we're getting from Dr. Shah, Bianca and the entire team. After waiting 3 days to see a vet at our prior clinic, we called Melrose and they were able to see our injured dog that night (yay for late hours!) We saw Dr. Shah who immediately diagnosed the severity of our dog's injury (full ACL tear), walked us through the surgery options and didn't balk when I asked for a cost breakdown.  She also spent 20 minutes with me explaining options for post-op physical therapy with referrals for *other* clinics (ie, swim therapy, etc.) In my 8 years as a dog owner, I've never spent that much time with a vet before! It's clear they care about their patients' care and schedule appointments with adequate time to consult on any issues. Since ACL surgeries are fairly standardized procedures, I called a vet referral hospital and they quoted us $500 more than Melrose. In the end, Melrose billed us $500 less than their initial quote so we wound up saving approximately $1,000 having the procedure done at their practice. Our dog is recovering really well and we've been getting check-in calls from Bianca, the vet technician, with tips and coaching as we face another 2-4 weeks of limited activity for our dog. A BIG THANKS to the entire team at Melrose for helping us get through this and stay sane! Read Less

I live in Boston and the 30 minutes driving and the traffic it is all worth it! They treat my puppy like a little baby! Great personnel, excellent customer service! Today my dog is having a surgery and the service and courtesy was amazing! Read Less

I made an appointment about a week and a half in advance. I received an email confirmation a day or so before the appointment. My dog needed a routine check up, anal gland check, and heartworm meds. We were in and out within 30 mins. The front desk and the female vet was extremely nice and good with my dog. They scanned my dog for microchip information, which other vets have never done before. Clean place. Would recommend and return. Read Less

Took my female dog with swollen breast, they did X-rays and ultrasound with out letting me know how much $630 to diagnosed her pregnant two weeks after oops oh sorry she's not pregnant yet still paid for everything.  All they care about is the money watch out Read Less

This clinic is terrific. Dr. Low and the technicians are extremely professional and friendly. My dogs were very sick, being treated by another clinic for three months. One visit to Melrose and their diagnosis was completely different than what I had previously received. Treatment began right away, and in one month the improvement was absolutely astounding. I would highly recommend Melrose for all of these reasons as well as: Easy parking, large waiting room, on time appointment - no waiting, clean exam rooms. Read Less

My most recent trip to Melrose Animal Clinic was awful and has me second guessing if I will return. I brought my dog Munch in because his ear was bit at daycare and he had a 2 inch cut in his ear. I had called earlier in the day to see if it was important I come in (because the bleeding had stopped) and was told yes come in as soon as I could. Once Munch and I were in the exam room with the Tech she said....um last time you were here he growled and we were not able to examine him so what do you expect/ want us to do? ( keep in mind the time she was referring to was Munch's first time at the clinic and I brought him in because he had an eye infection. This same tech and 2 others backed Munched a Great Dane who like other Dane's are head shy into a corner and stuck their hands in his eye) so of course yes last time he growled. I could not believe she asked me what I expected the clinic to do...you are professionals and my dog was badly wounded. Shouldn't she know what to do? Or at least try to see the cut or at the least build raptor with Munch. She left and the Dr. came in. The Dr. did not even try to touch Munch or look at his cut. She too said she was afraid too touch him and didn't know what to do (at this time Munch was lying belly up un the floor). She said if she tried to look at the cut she might excite him which would mean she would have to sedate him and it was too close to closing time for that. How rude that she wouldn't treat my dog because it was almost the end of the day...then don't book and appointment for that time. I can not believe a trained veterinary did not even try to examine my dog would had a gash in his ear. She would not even have glanced at the wound if I hadn't taken Munch's ear in my hand and said look...its a big slice. All she did was tell me to let it clot. She did not even try or recommend that the wound was cleaned. In fact the daycare owners were able to clean the wound...they are not even trained professionals!!!! Munch may be a shy nervous dog but I have taken him to other vets where they have wrapped his bleeding paw, given him vaccines and he has even went through Wobbler's surgery. All of these professionals were able to treat him so why was it so hard for someone at Melrose Animal Clinic to even try. No one even tried to look at his cut to see how big/bad it was. Munch will now always have a huge 2 inch flap in his ear. I cannot believe the lack of professionalism or compassion I encounter. I highly doubt I will return to the Melrose Animal clinic.Read Less

This is a wonderful veterinary hospital! I find the doctors to be knowledgeable, talented and caring. The technicians are always friendly and cheerful. I moved from the local area a couple of years ago, but still make the trek for yearly exams and emergencies. I would trust no one more with my most treasured fur-babies! Read Less

I have been taking my dog to Melrose Animal Clinic for just under 5 years. I was referred here by a coworker of mine who praised them highly. We have dealt with yearly checkups, vaccinations, foot surgery and other problems and have always had a great experience. They are very kind, caring, knowledgeable and honest. I have no complaints and I would definitely recommend this Animal Clinic to anyone looking for a new vet. We have met with several doctors here--our favorite sadly just left, but there are many other great ones to choose from. We will continue to take our dog here. Read Less

Moved here from New Hampshire.  Our vet was amazing there - the facilities weren't fancy schmancy but they had all the tech tools and facilities needed to care for pets. AND the fees were reasonable.We now live in Melrose.MAC is quite beautiful from the outside, the interior and facilities are nice.  But, we're not a fan of the doctors. I've been overcharged for minor things that I often leave spending $400 - for annual shots, a physical, and tick control - + whatever else gets pushed on me.  BTW - I have a cat (MAINE COON).One time they took a small matted hair ball off of her and cahrged me $35 just for the small removal.  My vet in NH took care of that Free Of Charge as a courtesy - he even clipped her nails on our visits.  Free Of Charge.  Ultimately - it's the service that matters.  Vets or business owners who go above and beyond with the simplest of things  to serve their customers- these are the businesses who I will repeat with.MAC - we are movin' on this year...it's as simple as that.  It's not about the veneer - it's about the inside of the business. Read Less