DO NOT BRING YOUR ANIMAL HERE. This was my second time here. First time I brought my pet here was in 2019 in critical condition. The first communication I had was with a physician who gave me an A, B or C option. Option A, a quote for a one night admit, Option B two night or Option C three nights. I told her, let’s start with costs for the diagnostic tests recommended and aimed at finding a diagnosis and go from there. I interacted with multiple doctors over a 24- hour period, one callously stating over the phone, I should prepare for the end-of-life discussion. Only one doctor who was brilliant and compassionate had answers for me and because of him and him alone, I took my animal home who was fine up until one week ago. That doctor no longer works there. Last Friday I brought my cat here due to fever, vomiting, no appetite. I had blood work from my Vet. A physical exam from the doctor was done-she noted mild dehydration & fever. S called to discuss treatment plan at which time she suggested a FUO Test (Fever of unknown origin test). I told her I thought a FUO was when a fever lasts for more than 3 weeks, doesn’t respond to antibiotics and initial diagnostic tests cannot find anything. I asked the cost of the test-she said $400.00-$500.00. I asked if this test has produced useful information in the past. She said, very rarely. I asked about a result on the Blood test from my Vet, in particular a type of white blood cell found and its significance. She told me she is not a “Medicine Internist” [Internist recognize symptoms of diseases and know what tests will give definitive diagnoses]. At this time the conversation was getting tense, so in attempt to lighten it up, I brought up her old colleague and how much I loved that doctor, to which she responded, “you know he is gay.” WOW!!! With no alternative, I admitted the cat at 9:56 a.m. He was documented as a “Low Risk Patient.” Upon admission he had normal heart rate, respiratory rate, ambulatory x 4, no lameness, mentally appropriate. An abdominal ultrasound was done at 3:03 p.m. Urine was taken for analysis. I got a call at 5:40 p.m. I was told there were no significant findings on the ultrasound to explain signs- just some Effusion (FLUID) in his abdomen. I was told a Tick Born Virus was possible even in indoor cats and I was reminded if he stays, I will be going over my 12-hour estimate. At 5:45 p.m. he had a FEVER HIGHER THAN WHEN ADMITTED, when his pain medicine was held because he had just received his FIRST dose of antibiotic at which point his fever started to decline. At 7:16 p.m. the overnight doctor documented Abnormal Grade III/VI right parasternal systolic heart murmur, rapid breathing, spinal pain, hopping in limbs-he was given Methadone [I only know this from reading his record after the fact). At 7:40 a.m. a doctor called and told me he had spinal pain overnight and recommended I get a Neurology consult, mentioned tick born viruses and Fever of unknown origin. Given this feedback and the complete lack of compassion, I discharged him around 11 a.m. (Cost-$2100). When the narcotics wore off, he started breathing heavy. I called Boston West, requested a doctor. When someone finally picked up and I started asking questions, she responded “I don’t know the answer to that.” To which I said, “you are an ER doctor and don’t know.” She said I am just a technician. I said get a doctor on the phone. I ended up hanging up and brought him to Tufts ER where within minutes upon arrival the ER doctor did a TFAST Scan (an abdominal, thoracic ultrasound) that focuses on identifying the presence of FLUID within spaces of the peritoneal (abdomen), pleural (lung) and pericardial (heart). He was immediately given Lasix. His heart/kidneys/respiratory were compromised and given his level of suffering, he was euthanized-he was 6. Such un-empathic, callous individuals who do not appear to have the expertise you would expect from a care team in an Emergency Hospital. Read Less

My poor 14 year old had been treated at another hospital for her eye issues. Unfortunately she developed acute glaucoma and needed to be seen immediately. The ophthalmologist she was going to happen to be out of the country, of course I know perfect timing on my dog’s part. 🤦🏼‍♀️I called two other hospitals, one has still yet to call me back, the other was booked for two weeks. Boston West was my third phone call(only because it was furthest from my house) and they were able to schedule me for an appointment right away with Dr. Grevais. She is fabulous even with my old cranky lady. The doctor was able to treat her issue with meds and fingers crossed we won’t need the surgery. She is worth the drive even from the south shore. Read Less