I have brought my pets (cats and dogs, all rescues) to NAH for both routine and emergent care for 20+ years. I cannot emphasize enough how amazing, humane, professional and supportive both the doctors and the support staff have ALWAYS been. I belong to several Facebook animal lover sites. The posts these poor people put up asking for answers and advice about their animals because the vet isn't available, or their pet was sent home too soon after surgery and is still very groggy and whimpering, or the prices they were quoted were astronomical, etc. are just pathetic, and make me appreciate Dr. Grillo and his staff even more. I cannot praise them enough for the genuine kindness and loving support they have consistently provided for my pets and our family. Thanks you NAH. Read Less

They're always very helpful and friendly. It's close to home and they've been really good to all my dogs. The prices are better than most others I checked too. They really love animals and do a great job with the ones who are afraid to be there. Read Less

Best Vet.  My dog Teddy got diagnosed with bone cancer back in 2011 and we ended up amputating his leg, he ended up dying of a stroke a couple months after the amputation but all the vets were so wonderful and sympathetic during such a difficult time.  I recently got a new pup and I took her there for her check up and the vets totally remembered me and Teddy and it gave me such a warm feeling.  They do not overcharge you either.  Best Vet in the area! Read Less

Dr Grillo and his team are A+ in our book. Whether talking to the girls at the front desk or with one of the Vet techs they are ALWAYS caring, passionate, willing to listen.Dr Grillo himself is the best Vet that we have ever dealt with. NEVER has been on an ego trip where he acts like I'm the doctor and your not, like many other vets we have had before Dr Grillo. He will not only give you his opinion of what he thinks is wrong but also humble enough to admit that the test results prove him wrong.We have 2 boxers and live in Haverhill, and with both dogs getting up there in age we see and talk with NAH often. Our youngest dog Bosco, is very near the point where he is about to enter over that bridge.My wife and I will always remember the compassion and general warmth that we have received during this time.We will never forget! Read Less

Recently had to say good bye to a best friend of 14 years and the staff at nah made the experience as painless as they could. They went the extra mile for us and it meant a lot to me. Thanks for all you've done Read Less

Moved up here March 1, 2016 to be close to our baby grandaughter. Seems everything that could go wrong, did and then some. Our little Molly who is our latest child got blisters all over her 12 yr old body, and a front paw transformed into a club. My wife was a mess. They got us in on the day we called. Calmed my wife. And explained what she needed to do. She cared for our little girl, set up a healing program and now I have two happy females. They are not the cloest to where we live, but that is where we will be sending our little girl from now on. Read Less

Over the years since Dr. Grillo opened the doors in 1992, we have brought 5 dogs and 1 cat for care. From our first visit in 1992 the vet care has always been of the highest quality. From the moment you walk in the door, the entire team is compassionate, knowledgeable and focused on taking care of the animals. A big downward dog thank you! Read Less

If you love your pet, you want to bring them to NAH. Everyone there has great compassion for all animals, very attentive to client's concerns, gentle and kind with the patients, messages are never lost. And every one of the doctors is awesome, they added years to all my KC's lives. They have 3 office cats that they love as much as their own. Read Less

Excellent care from great people, we couldn't ask for better care for our dog. The people at NAH are friendly and knowledgeable, and we've never had anything but wonderful experiences with Dr. Grillo and his staff. I cannot thank them enough for all they've done for us!!! Read Less

More than helpfull with our two cats and a complicated eating regiment. Have used them for various medication issues. Doctors appear to really care about pets. They work well with Ferrel animals. They go that extra step........ Read Less

I can not say enough wonderful things about everyone at this Newbury Animal hospital. The kind and loving staff are exceptional at what they do and are always friendly and knowledgable. I am so fortunate to have them take care of my fur baby. 1,000 stars for the doctors, surgeons, and techs that work there! Read Less

Don't know how to begin to thank each and every one of you for the loving care you gave to my 13 year old beagle, Tippy. Toward the end when I knew it was time, I was treated with respect and understanding, and made that day so much easier for me to deal with his loss. Thank you again, and I would highly recommend NAH to anyone that is looking for excellent care for the pets. Read Less

We love Newbury Animal Hospital and especially Dr. John Grillo! Dr. Grillo is so kind, good humored and lovable. The women at the front desk are great. Arlo, our rescue miniature schnauzer is quite fond of the office. Sometimes when he's not well, we think of not making an appointment and just dropping by - not for treatment but because Arlo gets all charged up and happy and seems all better! Read Less

My husband and I have been going to Newbury Animal Hospital for the past 15+ years.  We were referred to Dr. Grillo after unsatisfying experiences with several other vets in the area.  Dr. Grillo is the best vet that we have ever been to - bar none.  His compassion for both the animals and pet parents is unlike any we have ever experienced.  He has been there for us and our pets through some very difficult situations, often calling late at night to check in.  We had 2 cats who were petrified of the vet, who other vets were afraid of.  Dr. Grillo knew the cats were simply afraid, and would cuddle them in his arms and talk to them to calm him during visits.  Amazing.  He is such a caring man, truly an "animal whisperer"!  We love that Dr. Grillo listens, educates us, answers our endless questions, is open to new ideas, and refers us to specialists when he feels it is necessary.  We would be lost without his care.  We feel that his techinical knowledge, combined with his understanding of our animals and their unique situations has resulted in the best care they could have received.  He truly looks at the whole animal, and doesn't just treat the disease, but does what is in the best interest of the animal.  Dr. Grillo's staff is also amazing.  In particular Tammy, one of the vet techs.  She is as good as it gets.  She is a great person, with a wealth of experience and skill.  We love everyone at the front desk, and feel like they treat us like family, not just clients.  If you want the very best care for your animal (and yourself) - in every sense - you can't do better than this practice.  We would be lost without them. Read Less

I could gush for days about how important NAH is to our pets and our family.  We've received care and guidance from NAH ranging from ACL surgeries, cataracts, liver shunt and pituitary disorders.  NAH has always been the friendliest and most caring professionals my wife and I have ever met.  They've stood beside us from the day we get our dogs to the day we have to say goodbye.  Dr. G - you've got a WONDERFUL practice.   Dr. Z - you're one of the most wonderful people we've ever met.  The effort and rigor you've put into some challenging cases is extraordinary and appreciated.We are incredibly thankful for our relationship with NAH. Read Less

I was pretty unhappy with my previous vet who seemed to be treating my then 11 year old Maine coon cat for some pretty unsubstantiated illnesses with not much improvement and very high fees. A friend referred me to Newbury Animal Hospital and the most excellent Dr. Grillo. While I think the whole team there is great it is without a doubt Dr. Grillo who has kept my now 17 year old cat in great shape, through several pretty severe illnesses and for what I think is a very reasonable cost. He is thorough, thoughtful and calls personally to check on my cat. I think the techs are great, the front desk staff helpful and friendly. I am very grateful to my friend for referring me - I don't think my big boy would still be around if it wasn't for NAH. Thanks! P.S. I enjoy following them on Facebook too. Read Less

We have been using this veterinary clinic since we moved here in 2002, first for our German Shepherd (who passed away 3 yrs. ago at age 12-1/2) and now for our four little Cavaliers and 2 cats.  Three of our dogs have special needs and we are there with one dog or another almost every month or two.  When our GSD (who had inflammatory bowel disease) was alive, we were there almost weekly.  Our most seriously ill dog wouldn't even be alive had they not referred us to a specialist right out of the gate.  He became desperately ill at age 4 months from a previously undiagnosed congenital malformation and today, after two brain surgeries by a vet neurosurgeon, he is doing far better than we had any right to expect and is a healthy and loveable 5 year old.Dr. Grillo writes prescriptions for us to be able to get medications that are on Walmart's $4 list for our dog who has heart disease - you can get 3 months of medication on the list (she has three meds on the list) for $10.  This is a huge savings. As for their fees for services, our experience is that he charges are very reasonable.  When I moved here (from about 50 miles west of here), I was pleasantly surprised to find that their fees were far less than our previous vet charged for the same services.  And they do what they can to minimize costs to pet owners with pets with chronic illnesses. When we have had to visit several times in the same month with the same dog for rechecks of a serious medical condition, they have often simply declined to charge us. We've never asked for special consideration, and they don't make a big deal about it - they just quietly tell us, this is on us today - have a good week.If I have one criticism it's that it takes so long to check out after your pet is seen.  The doctor has to write his or her office notes, complete the chart, write out prescriptions, etc. before you can check out and it always seems to take forever.  But when I've had an emergency and had to see someone who is not my regular vet, I've been grateful that they took the time to carefully document what they have seen and what worked and didn't, as it was clear to the covering doctor what has been happening with our pet.Most importantly, our dogs and cats are not afraid of going to the vet - in fact, one of our dogs insists on going along even when it isn't his turn to go!  I think that says a lot. And for those who have a hard time getting convenient appointments, they now have evening appointments available - and these are "regular" appointments, no extra charge as they are not considered "after hours". Read Less

Don't go there... I brought my kitten in to be spay 4 days before had a physical done by them and no fleas they even did a flea comb on her.. Then I bring her on the fourth day for her to be spay by them. She came home itching and I thought it was at first from the surgery and shaving her tummy. Well after 3 days I couldn't stand her suffering so much with itching. I decided to investigate and found that Yup she got FLEAS.. Yes you heard me FLEAS from this vet. My other two cats where fine so I ran out and got $50 worth of Frontline and pray they are not living in my carpet and everywhere else. I called the vet to resolve the issue getting my cost for frontline and to let them know that she got them from them and they need to clean their cages.. They denied that she ever could have gotten them from their office and kept saying I brought them into her. I said no I didn't.. She was clean no fleas Monday and has issue after surgery and within three days is climbing the walls with how much she was shaking itching and scratching herself. They offered to speak with Manager but stated that wouldn't help because couldn't have gotten them from them. Well it was pointless argument. So I will write a letter and I have been warning people. If you use this vet to make sure you frontline and protect your animal from getting them and even worse you getting invested with them. Read Less