Vca Rotherwood Animal Hospital

Please do not go here. I brought my dogs and cat in for their combined new patient appointments and annual checkups as I have just moved to the Newton area. I even booked the appointment two months ahead of time and had all medical records sent to them proactively. Long story short, I go in, wait for my room, which I get to and its the size of a handkerchief and entirely too small for my two greyhounds and great dane - definitely something I wish they would have disclosed, as my dogs did trip over each other constantly throughout the appointment and I would never had brought them all at once if I hadn't been assured they could accommodate them. Dr. Bald seems nice enough, the vet techs are very friendly, but unfortunately the quality of care was abysmal. Aside from checkups and some boosters costing me $533 ($70 for a booster? shameful), they attempted to charge me another $260 on top of the $533 that I did not authorize for pre-surgery blood work. Glad I caught it, as I had not booked any surgery with them and only discussed neutering my Dane in the near future and needing my cat's teeth done, which isn't surgical. And oh yes, that's also right, they initially quoted me $1252 to have my 125 pound Dane neutered, before "recalculating" and bringing it down to the $800 range after I told them they were absurd (FYI I went to my prior vet and had him neutered for $349 to put that obscene $1200 figure in perspective). The whole trip left me upset and feeling completely taken advantage of. BUT WAIT. There's more. I get a call a few days later that, apparently, and here's the real kicker, they did not read one of my dog's files correctly and double vaccinated him. Complete negligence right there. I don't know what job is more important as a vet than knowing your animal-patient history. They shouldn't even have a license to practice veterinary medicine if those are the kinds of unsafe, careless mistakes they are making, and oh-so nonchalantly. But they say I can bring in my dog and have his next, less expensive booster for free. Yay. Thanks so much. And, this gets followed up with the manger taking almost three weeks to call me to discuss their ridiculous neutering prices (I had the scheduled and already neutered by the time I got a call back from these "professionals"). All in all, AWFUL experience. Maybe some people will have better luck with this place, but unfortunately I got the short end of the stick in every which way, with the only exception being the friendly vet techs. Read Less

This Vet hospital is not one I would ever recommend. The Office manager (I believe her name is Amy) is an embarrassing nightmare. This is a very large franchise with Wall Street to answer to not a facility focused on a love of animals and appreciation for those that care for them. I have done my homework and realize that here are actually pet hospitals that will treat customers with respect and kindness even when you are at their mercy. Horrible customer care here! Read Less

We have been taking our pets to VCA Rotherwood in Newton Highlands for over 30 years. We were there today with our two cats for their shots and check-ups and were very pleased to experience the excellent treatment we've grown accustomed to. From the receptionist to the technician to Doctor Scruton, all were friendly, professional, and considerate. Doctor Scruton has always provided expert diagnoses, advice and care which we appreciate greatly. I know, too, that there will be a follow-up call tomorrow. Highly recommend. Read Less

After being flat out price gouged by these folks on my dogs medication I am ALMOST still considering going for my cat's hurt paw today purely because they are so close. Then I try to call in to set expectations for not being sucked for all my money and THE PHONE LINE IS DOWN AND GUESS WHAT THE WEBSITE IS DOWN TOO. I have no words. NO WORDS. HOW DO YOU HAVE NO WEBSITE OR PHONE. HOW?!!?! Read Less

My cat and I had a very good experience here. The staff were helpful to me and great with my elderly cat. She had a lump in her mouth that needed to be removed and tested. I was able to make an appointment here very quickly and they got my cat in for surgery in less than a week. Everything was explained thoroughly to me and Dr. Krauss was definitely an attentive vet and concerned with my cat's well being.Read Less

I'd give it a 3.5. I've taken my pet there all his life and only on a few occasions did I feel unnecessary tests were ordered/suggested. Granted that amounts to hundreds of dollars...so know before you go. Stand your ground especially if you know your pets health. And take a minute to confirm each procedure. Our last visit which was made to sound as if it were part of the exam was in fact several separate procedures resulting in a rather large bill. And it's not like you can take it back... So bottom line ask questions and be clear on what they are suggesting. C. Read Less

I just moved to the US and got a cat here. The treatment has been excellent, the vet was very professional and helpful. They did more than I expected them to as far as helping me to understand the vaccines that the cat needed here in the US. The vet was very friendly and kind to my cat. Read Less