15 Reviews

VCA Rotherwood Animal Hospital

Newton, Massachusetts
Reviews
Erin Harper
7 Jun 2018
REPORT
This hospital is a little expensive, but I love my vet. The quality of care is worth it.
Tom B
19 May 2018
REPORT
So this is a letter I wrote to them it says it all: "THANK YOU! I just wanted to say thank you for your wonderful professional and empathetic care of my cat. Rebecca, and Dr Suzanne Ahmad were amazing... Read More
So this is a letter I wrote to them it says it all: "THANK YOU! I just wanted to say thank you for your wonderful professional and empathetic care of my cat. Rebecca, and Dr Suzanne Ahmad were amazing today, as were the other staff. My cat had to be put down. He was my love for 18 years, but he was really sick. She did everything for him and when nothing else could be done she was so gentle and caring when she helped him get to heaven without any more pain and suffering. I cried my eyes out, and I am still really sad, but they were amazing. Dr Suzanne Ahmad cared for him for over 5 years (she was my vet before she moved to VCA) and she has always been a wonderful amazing person and a gentle doc. I am an anesthesiologist who cares for adults and children and I know how important it is to be kind, gentle, caring and empathetic. Dr. Ahmad is a star. I am really sad, but lucky she is my vet. We will keep bringing our dogs there, as she is the best. Please share this with her and with the VCA people. You do work that matters. Will post review on google Thank you!" Read Less
thomas gallegos
12 Apr 2018
REPORT
Friendly vet services. I have had really nice vets. We came over from the closed vet clinic on Rte. 9 in Brookline. At this location you cannot go with your pet into "the back". My old vet clinoc had ... Read More
Friendly vet services. I have had really nice vets. We came over from the closed vet clinic on Rte. 9 in Brookline. At this location you cannot go with your pet into "the back". My old vet clinoc had me come with my pet wherever he had to go. Oh well. Read Less
Madhusudan Natarajan
28 Jan 2018
REPORT
Megan Krauth is a wonderful wonderful vet who truly cares for her patients. I can't imagine taking my baby to anyone else any more.
Jessica Stepanek
19 Dec 2017
REPORT
Please do not go here. I brought my dogs and cat in for their combined new patient appointments and annual checkups as I have just moved to the Newton area. I even booked the appointment two months ah... Read More
Please do not go here. I brought my dogs and cat in for their combined new patient appointments and annual checkups as I have just moved to the Newton area. I even booked the appointment two months ahead of time and had all medical records sent to them proactively. Long story short, I go in, wait for my room, which I get to and its the size of a handkerchief and entirely too small for my two greyhounds and great dane - definitely something I wish they would have disclosed, as my dogs did trip over each other constantly throughout the appointment and I would never had brought them all at once if I hadn't been assured they could accommodate them. Dr. Bald seems nice enough, the vet techs are very friendly, but unfortunately the quality of care was abysmal. Aside from checkups and some boosters costing me $533 ($70 for a booster? shameful), they attempted to charge me another $260 on top of the $533 that I did not authorize for pre-surgery blood work. Glad I caught it, as I had not booked any surgery with them and only discussed neutering my Dane in the near future and needing my cat's teeth done, which isn't surgical. And oh yes, that's also right, they initially quoted me $1252 to have my 125 pound Dane neutered, before "recalculating" and bringing it down to the $800 range after I told them they were absurd (FYI I went to my prior vet and had him neutered for $349 to put that obscene $1200 figure in perspective). The whole trip left me upset and feeling completely taken advantage of. BUT WAIT. There's more. I get a call a few days later that, apparently, and here's the real kicker, they did not read one of my dog's files correctly and double vaccinated him. Complete negligence right there. I don't know what job is more important as a vet than knowing your animal-patient history. They shouldn't even have a license to practice veterinary medicine if those are the kinds of unsafe, careless mistakes they are making, and oh-so nonchalantly. But they say I can bring in my dog and have his next, less expensive booster for free. Yay. Thanks so much. And, this gets followed up with the manger taking almost three weeks to call me to discuss their ridiculous neutering prices (I had the scheduled and already neutered by the time I got a call back from these "professionals"). All in all, AWFUL experience. Maybe some people will have better luck with this place, but unfortunately I got the short end of the stick in every which way, with the only exception being the friendly vet techs. Read Less
Vanessa Boucher
4 Nov 2017
REPORT
Dr. Bald is the best. My poor cat had to have all his teeth removed and they were so professional and reassuring and he did great!
Joanne Kazarian
3 Oct 2017
REPORT
This Vet hospital is not one I would ever recommend. The Office manager (I believe her name is Amy) is an embarrassing nightmare. This is a very large franchise with Wall Street to answer to not a fac... Read More
This Vet hospital is not one I would ever recommend. The Office manager (I believe her name is Amy) is an embarrassing nightmare. This is a very large franchise with Wall Street to answer to not a facility focused on a love of animals and appreciation for those that care for them. I have done my homework and realize that here are actually pet hospitals that will treat customers with respect and kindness even when you are at their mercy. Horrible customer care here! Read Less
Nate Johnson
15 Mar 2017
REPORT
Great customer service and booked me an appointment for my dog right away.
Renee Delatizky
8 Jul 2016
REPORT
We have been taking our pets to VCA Rotherwood in Newton Highlands for over 30 years. We were there today with our two cats for their shots and check-ups and were very pleased to experience the excell... Read More
We have been taking our pets to VCA Rotherwood in Newton Highlands for over 30 years. We were there today with our two cats for their shots and check-ups and were very pleased to experience the excellent treatment we've grown accustomed to. From the receptionist to the technician to Doctor Scruton, all were friendly, professional, and considerate. Doctor Scruton has always provided expert diagnoses, advice and care which we appreciate greatly. I know, too, that there will be a follow-up call tomorrow. Highly recommend. Read Less
Kyle Marcy
1 Jul 2016
REPORT
After being flat out price gouged by these folks on my dogs medication I am ALMOST still considering going for my cat's hurt paw today purely because they are so close. Then I try to call in to set ex... Read More
After being flat out price gouged by these folks on my dogs medication I am ALMOST still considering going for my cat's hurt paw today purely because they are so close. Then I try to call in to set expectations for not being sucked for all my money and THE PHONE LINE IS DOWN AND GUESS WHAT THE WEBSITE IS DOWN TOO. I have no words. NO WORDS. HOW DO YOU HAVE NO WEBSITE OR PHONE. HOW?!!?! Read Less
Robert Kemler
5 May 2016
REPORT
Excellent vets & staff.We have been bringing our pets there for many years & always feel they get the best & most knowledgeable care.
Christine Damato
17 Feb 2016
REPORT
My cat and I had a very good experience here. The staff were helpful to me and great with my elderly cat. She had a lump in her mouth that needed to be removed and tested. I was able to make an appoin... Read More
My cat and I had a very good experience here. The staff were helpful to me and great with my elderly cat. She had a lump in her mouth that needed to be removed and tested. I was able to make an appointment here very quickly and they got my cat in for surgery in less than a week. Everything was explained thoroughly to me and Dr. Krauss was definitely an attentive vet and concerned with my cat's well being.Read Less
edseas2
10 Feb 2016
REPORT
Superb in every way - highly recommended!
M. Carla P.
13 Apr 2015
REPORT
I'd give it a 3.5. I've taken my pet there all his life and only on a few occasions did I feel unnecessary tests were ordered/suggested. Granted that amounts to hundreds of dollars...so know before y... Read More
I'd give it a 3.5. I've taken my pet there all his life and only on a few occasions did I feel unnecessary tests were ordered/suggested. Granted that amounts to hundreds of dollars...so know before you go. Stand your ground especially if you know your pets health. And take a minute to confirm each procedure. Our last visit which was made to sound as if it were part of the exam was in fact several separate procedures resulting in a rather large bill. And it's not like you can take it back... So bottom line ask questions and be clear on what they are suggesting. C. Read Less
Ben stagg
28 Aug 2014
REPORT
I just moved to the US and got a cat here. The treatment has been excellent, the vet was very professional and helpful. They did more than I expected them to as far as helping me to understand the vac... Read More
I just moved to the US and got a cat here. The treatment has been excellent, the vet was very professional and helpful. They did more than I expected them to as far as helping me to understand the vaccines that the cat needed here in the US. The vet was very friendly and kind to my cat. Read Less
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Book an Appointment
Online booking unavailable
Please call
(617) 244-4367
Business Hours
Monday
Mon
07:30AM-20:00PM
Tuesday
Tue
07:30AM-20:00PM
Wednesday
Wed
07:30AM-20:00PM
Thursday
Thu
07:30AM-20:00PM
Friday
Fri
07:30AM-19:00PM
Saturday
Sat
08:00AM-16:00PM
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VCA Rotherwood Animal Hospital

Newton, Massachusetts
(15)
Monday
07:30AM-20:00PM
Tuesday
07:30AM-20:00PM
Wednesday
07:30AM-20:00PM
Thursday
07:30AM-20:00PM
Friday
07:30AM-19:00PM
Saturday
08:00AM-16:00PM
Erin Harper
7 Jun 2018
REPORT
This hospital is a little expensive, but I love my vet. The quality of care is worth it.
Tom B
19 May 2018
REPORT
So this is a letter I wrote to them it says it all: "THANK YOU! I just wanted to say thank you for your wonderful professional and empathetic care of my cat. Rebecca, and Dr Suzanne Ahmad were amazing... Read More
So this is a letter I wrote to them it says it all: "THANK YOU! I just wanted to say thank you for your wonderful professional and empathetic care of my cat. Rebecca, and Dr Suzanne Ahmad were amazing today, as were the other staff. My cat had to be put down. He was my love for 18 years, but he was really sick. She did everything for him and when nothing else could be done she was so gentle and caring when she helped him get to heaven without any more pain and suffering. I cried my eyes out, and I am still really sad, but they were amazing. Dr Suzanne Ahmad cared for him for over 5 years (she was my vet before she moved to VCA) and she has always been a wonderful amazing person and a gentle doc. I am an anesthesiologist who cares for adults and children and I know how important it is to be kind, gentle, caring and empathetic. Dr. Ahmad is a star. I am really sad, but lucky she is my vet. We will keep bringing our dogs there, as she is the best. Please share this with her and with the VCA people. You do work that matters. Will post review on google Thank you!" Read Less
thomas gallegos
12 Apr 2018
REPORT
Friendly vet services. I have had really nice vets. We came over from the closed vet clinic on Rte. 9 in Brookline. At this location you cannot go with your pet into "the back". My old vet clinoc had ... Read More
Friendly vet services. I have had really nice vets. We came over from the closed vet clinic on Rte. 9 in Brookline. At this location you cannot go with your pet into "the back". My old vet clinoc had me come with my pet wherever he had to go. Oh well. Read Less
Madhusudan Natarajan
28 Jan 2018
REPORT
Megan Krauth is a wonderful wonderful vet who truly cares for her patients. I can't imagine taking my baby to anyone else any more.
Jessica Stepanek
19 Dec 2017
REPORT
Please do not go here. I brought my dogs and cat in for their combined new patient appointments and annual checkups as I have just moved to the Newton area. I even booked the appointment two months ah... Read More
Please do not go here. I brought my dogs and cat in for their combined new patient appointments and annual checkups as I have just moved to the Newton area. I even booked the appointment two months ahead of time and had all medical records sent to them proactively. Long story short, I go in, wait for my room, which I get to and its the size of a handkerchief and entirely too small for my two greyhounds and great dane - definitely something I wish they would have disclosed, as my dogs did trip over each other constantly throughout the appointment and I would never had brought them all at once if I hadn't been assured they could accommodate them. Dr. Bald seems nice enough, the vet techs are very friendly, but unfortunately the quality of care was abysmal. Aside from checkups and some boosters costing me $533 ($70 for a booster? shameful), they attempted to charge me another $260 on top of the $533 that I did not authorize for pre-surgery blood work. Glad I caught it, as I had not booked any surgery with them and only discussed neutering my Dane in the near future and needing my cat's teeth done, which isn't surgical. And oh yes, that's also right, they initially quoted me $1252 to have my 125 pound Dane neutered, before "recalculating" and bringing it down to the $800 range after I told them they were absurd (FYI I went to my prior vet and had him neutered for $349 to put that obscene $1200 figure in perspective). The whole trip left me upset and feeling completely taken advantage of. BUT WAIT. There's more. I get a call a few days later that, apparently, and here's the real kicker, they did not read one of my dog's files correctly and double vaccinated him. Complete negligence right there. I don't know what job is more important as a vet than knowing your animal-patient history. They shouldn't even have a license to practice veterinary medicine if those are the kinds of unsafe, careless mistakes they are making, and oh-so nonchalantly. But they say I can bring in my dog and have his next, less expensive booster for free. Yay. Thanks so much. And, this gets followed up with the manger taking almost three weeks to call me to discuss their ridiculous neutering prices (I had the scheduled and already neutered by the time I got a call back from these "professionals"). All in all, AWFUL experience. Maybe some people will have better luck with this place, but unfortunately I got the short end of the stick in every which way, with the only exception being the friendly vet techs. Read Less
Vanessa Boucher
4 Nov 2017
REPORT
Dr. Bald is the best. My poor cat had to have all his teeth removed and they were so professional and reassuring and he did great!
Joanne Kazarian
3 Oct 2017
REPORT
This Vet hospital is not one I would ever recommend. The Office manager (I believe her name is Amy) is an embarrassing nightmare. This is a very large franchise with Wall Street to answer to not a fac... Read More
This Vet hospital is not one I would ever recommend. The Office manager (I believe her name is Amy) is an embarrassing nightmare. This is a very large franchise with Wall Street to answer to not a facility focused on a love of animals and appreciation for those that care for them. I have done my homework and realize that here are actually pet hospitals that will treat customers with respect and kindness even when you are at their mercy. Horrible customer care here! Read Less
Nate Johnson
15 Mar 2017
REPORT
Great customer service and booked me an appointment for my dog right away.
Renee Delatizky
8 Jul 2016
REPORT
We have been taking our pets to VCA Rotherwood in Newton Highlands for over 30 years. We were there today with our two cats for their shots and check-ups and were very pleased to experience the excell... Read More
We have been taking our pets to VCA Rotherwood in Newton Highlands for over 30 years. We were there today with our two cats for their shots and check-ups and were very pleased to experience the excellent treatment we've grown accustomed to. From the receptionist to the technician to Doctor Scruton, all were friendly, professional, and considerate. Doctor Scruton has always provided expert diagnoses, advice and care which we appreciate greatly. I know, too, that there will be a follow-up call tomorrow. Highly recommend. Read Less
Kyle Marcy
1 Jul 2016
REPORT
After being flat out price gouged by these folks on my dogs medication I am ALMOST still considering going for my cat's hurt paw today purely because they are so close. Then I try to call in to set ex... Read More
After being flat out price gouged by these folks on my dogs medication I am ALMOST still considering going for my cat's hurt paw today purely because they are so close. Then I try to call in to set expectations for not being sucked for all my money and THE PHONE LINE IS DOWN AND GUESS WHAT THE WEBSITE IS DOWN TOO. I have no words. NO WORDS. HOW DO YOU HAVE NO WEBSITE OR PHONE. HOW?!!?! Read Less
Robert Kemler
5 May 2016
REPORT
Excellent vets & staff.We have been bringing our pets there for many years & always feel they get the best & most knowledgeable care.
Christine Damato
17 Feb 2016
REPORT
My cat and I had a very good experience here. The staff were helpful to me and great with my elderly cat. She had a lump in her mouth that needed to be removed and tested. I was able to make an appoin... Read More
My cat and I had a very good experience here. The staff were helpful to me and great with my elderly cat. She had a lump in her mouth that needed to be removed and tested. I was able to make an appointment here very quickly and they got my cat in for surgery in less than a week. Everything was explained thoroughly to me and Dr. Krauss was definitely an attentive vet and concerned with my cat's well being.Read Less
edseas2
10 Feb 2016
REPORT
Superb in every way - highly recommended!
M. Carla P.
13 Apr 2015
REPORT
I'd give it a 3.5. I've taken my pet there all his life and only on a few occasions did I feel unnecessary tests were ordered/suggested. Granted that amounts to hundreds of dollars...so know before y... Read More
I'd give it a 3.5. I've taken my pet there all his life and only on a few occasions did I feel unnecessary tests were ordered/suggested. Granted that amounts to hundreds of dollars...so know before you go. Stand your ground especially if you know your pets health. And take a minute to confirm each procedure. Our last visit which was made to sound as if it were part of the exam was in fact several separate procedures resulting in a rather large bill. And it's not like you can take it back... So bottom line ask questions and be clear on what they are suggesting. C. Read Less
Ben stagg
28 Aug 2014
REPORT
I just moved to the US and got a cat here. The treatment has been excellent, the vet was very professional and helpful. They did more than I expected them to as far as helping me to understand the vac... Read More
I just moved to the US and got a cat here. The treatment has been excellent, the vet was very professional and helpful. They did more than I expected them to as far as helping me to understand the vaccines that the cat needed here in the US. The vet was very friendly and kind to my cat. Read Less
Is this your business?
CLAIM IT HERE
Incorrect information? Let us know