I had the best possible experience at the Florence Animal Clinic from the initial phone call to the examination of my kitten. We had adopted our kitten, Callie, from an animal shelter and a couple of... Read More
I had the best possible experience at the Florence Animal Clinic from the initial phone call to the examination of my kitten. We had adopted our kitten, Callie, from an animal shelter and a couple of months after she came home I realized that the voucher the shelter had given us for a free exam had expired. I called Florence Animal Clinic and explained the situation to the receptionist who kindly offered to explain it to the vet. The vet, Dr. Danielle Lorenzo, said she was willing to honor it despite the expiration date. I especially appreciated this because it had cost over $350 to adopt Callie.The vet that examined Callie, Dr. Jennifer Kefer, was very kind and professional to both me and Callie. She answered my many questions without seeming rushed in any way, she was informative, respectful of my skepticism about the need for one of the vaccines, and obviously used to working with pet owners who have varied perspectives. We walked out of the exam room together, discussing the fact that the exam was free and that I would pay for the rabies vaccine that Callie had received.The receptionist who overheard us said, "Wait a minute! Let me see your folder from the shelter again. You might have a rabies voucher as well." She checked and indeed I did! Her thoughtfulness and thoroughness saved me even more money. Dr. Lorenzo could not have known this at the time, but her willingness to forgo a $50 exam fee and the exceptional service of her colleagues has won the Florence Animal Clinic a loyal customer for life! Read Less