Dr Lorenzo is the best! I've been taking our animals to her for years. She goes above & beyond to make sure our pets have excellent health care. (She once stopped at our home, after a long day, to drop off an ointment our dog needed). All the staff are compassionate, professional people. I highly recommend Florence Anima Clinic. Read Less

I don't like the place.i went there on a Saturday right befor they closed with my sick cat and they did a fast look and gave me some food and sent me on my way.my cat died the next day cause they didn't want to stay to do a good check up on her they just wanted to go home. Read Less

In several decades of personal and professional experience getting vet care for too many animals to count I can say that Florence Animal Clinic and Dr. Lorenzo are among the very best I've dealt with. I can't say enough good things about Dr. Lorenzo and her practice so I'll leave at this -- great vets, great staff, good medicine, good with the pets and the people. They are highly recommended! Read Less

They got my dogs weight wrong and date of birth wrong on the paper work. They gave him some medicine that he did not need and was too expensive. I would find a different place to take you're animals to. Read Less

Dr. Kefer and staff are professional, knowledgeable, friendly and helpful. Their rates are also quite reasonable. Best of all, my kitty seemed to really like everyone and wasn't as stressed as she's been with all the crazy changes she's had as a newly adopted kitty. I highly recommend Florence Animal Clinic for your furry babies:) Read Less

Wow, what an excellent 1st visit w/ my newly adopted kitty, Moose! Dr. Kefer and staff were knowledgeable, friendly and helpful. Moose seemed fairly relaxed for all the changes/stress she's been through recently - I think she could sense how animal friendly they were. Their fees were quite reasonable, as well. I highly recommend this clinic for your furry babies:^) Read Less

Our boy Saki has many, many health issues. Dr. Lorenzo and her staff have worked diligently to help figure out what is best for him and how to keep him comfortable. He is a true love bug but can be difficult to handle. A special thanks to Kristy, his "girlfriend" who works with him and shows him the love and patience he deserves every visit! I appreciate you all! Read Less

I just moved to Northampton. A few neighbors recommended Florence Animal Clinic. My golden retriever and I went today for routine physical exam and vaccinations.I'm rating it 5 stars.  Staff, including Dr. Kefer, were excellent. Good communication. Location is excellent. Read Less

Dr. Lorenzo is caring, professional, and knowledgeable. Her team is friendly and helpful, and they really care about animals and the people attached to those animals! So glad to have them in so close by in Florence! Read Less

I had the best possible experience at the Florence Animal Clinic from the initial phone call to the examination of my kitten.  We had adopted our kitten, Callie, from an animal shelter and a couple of months after she came home I realized that the voucher the shelter had given us for a free exam had expired.  I called Florence Animal Clinic and explained the situation to the receptionist who kindly offered to explain it to the vet.  The vet, Dr. Danielle Lorenzo, said she was willing to honor it despite the expiration date.  I especially appreciated this because it had cost over $350 to adopt Callie.The vet that examined Callie, Dr. Jennifer Kefer, was very kind and professional to both me and Callie.  She answered my many questions without seeming rushed in any way, she was informative, respectful of my skepticism about the need for one of the vaccines, and obviously used to working with pet owners who have varied perspectives.  We walked out of the exam room together, discussing the fact that the exam was free and that I would pay for the rabies vaccine that Callie had received.The receptionist who overheard us said, "Wait a minute!  Let me see your folder from the shelter again.  You might have a rabies voucher as well."  She checked and indeed I did!  Her thoughtfulness and thoroughness saved me even more money.  Dr. Lorenzo could not have known this at the time, but her willingness to forgo a $50 exam fee and the exceptional service of her colleagues has won the Florence Animal Clinic a loyal customer for life! Read Less

Dr. Lorenzo has been instrumental in helping my family address some behavioral issues with a rescue cat. Her dedication to our family and our pets has been outstanding and she has gone the extra mile in providing the best possible care to our animals. That gives me a lot of comfort. I highly recommend the Florence Animal Clinic! Read Less

Thank you to Emily, Anne, and Dr. Lorenzo for taking great care of my kitties. Ando and Kimiko had in-depth checkups this morning and are settling well into their new home here in MA. I'm so happy to have found an excellent clinic for their needs! Read Less

Dr. Lorenzo and the entire staff are wonderful! My dog had an unusual illness and it was great that Dr. Lorenzo cared enough to reach out to colleagues and make sure Yoda's plan was what was best for him! Read Less

We are so fortunate to have Dr. Lorenzo and staff as part of our animals' welfare team. The Clinic runs the gamut of animal care from general practice to emergency care. The most recent example of their high quality service was upon a recent kitten adoption. The kitten became listless and I contacted the Clinic. They were able to squeeze me into their schedule immediately, found that the kitten had a temperature of 104 and an elevated white blood count, and he became an inpatient. Within the day he was stabilized and I was able to take him home that night with a clean bill of health. Her team epitomizes professionalism: caring, compassionate, generous, and knowledgeable. They have earned our gratitude and loyalty.Read Less

My family recently started taking our cat (Euclid) and dog (Clara) to Florence Animal Clinic for their routine medical evaluations and vaccinations. The staff at Florence Animal Clinic has been extremely welcoming, professional, and informative regarding the necessary next steps to keeping our beloved pets happy AND healthy. In addition to providing excellent care for our furbies, the staff treats my husband and I like real people, so we dont feel like just another client when we go in. My dog even gets excited to see them! Read Less

We've been bringing our dog here for years, (cat too) and have always had a good experience but recently we discovered our dog was very ill and likely only had a short while to live. Dr. Marci Lowy and staff were extremely caring and gave her excellent care. Her condition was explained fully along with our options for treatment. This was conveyed with a wonderful combination of caring and pragmatism. When the time came to put her down, Dr. Lowy and one of her staff came to our home and administered the euthanasia with compassion and dignity. We can not thank Dr. Lowy and her entire staff enough for helping to ease our dog's final days as well as helping us, her people, get through this painful time. Read Less