Did not enjoy my experience with this vet. They performed tests and labs on my dog while i was out of the state and without my permission and proceeded to charge me for them. They then removed the charges and then refused to service my dog again, seems appropriate? Then after refusing to provide care for my dog, they sent me to collections. Avoid this vet at all cost. They will take your money even when you do not authorize work to be done. Read Less

I have 99.9% good things to say. The staff is incredibly friendly. I feel like the care is top notch. I took my dog in to make sure she was properly inoculated for the kennel, and they actually helped me save money by letting me know she was all set on certain vaccines until a later appointment date. My, one and only, complaint is that it does feel like they try to sell me on various medications my pet likely doesn't need. That said, it's possible they're just doing their due-diligence and making me aware of all the options. It just *feels* like a sales pitch. Edit: My dog has been here more than a few times now, and I'm 100% standing by my 5 stars. Everyone is so friendly and genuinely caring about the animals brought in. I also appreciate the response from Sean regarding my complaint - and I will even say I haven't really had the "sales pitch" perception since I wrote the review. Maybe it was a one-off thing. Read Less

We've been bringing our dogs here for as long as we've had them. The staff are friendly and helpful, always willing to answer questions about anything concerning your animals health and well-being. And the quality of care has always been excellent, never had an issue with anything they've done for our dogs. They really are kind and willing to help out as much as possible. Our first dog passed away suddenly while we were on vacation in Maine, she was with us. When we called the clinic, frantic because we had no idea what had happened or what to do, they helped us through it and we're extremely kind during a time where we were at a total loss. The people here really are the best, highly recommend their services. Read Less

Be very careful; you may think this is a wonderful place; however, if you have an issue, they will tell you what to do...not ask you what you think you would like to do.  If your pet is sick, and you do not want to do surgery or whatever it is they recommend, they will make you feel that you are an issue and that you need to put your animal down.  I had heard that Dr. Sawyer was a great doctor, but Dr. Claunch is arrogant and demanding.  She acts like it is her animal and that you did not spend years raising it.  To be quite honest, I really thought I had a great vet until I needed a compassionate opinion that included me as a human being who raised the animal! Read Less

Had good experiences with the vet and staff here, they were very understanding and straightforward about where to go for specialized help for my dog and VERY helpful in finding alternative surgical support when everyone else was booked up for 2 months. The vet staff was very responsive in filling out prescriptions for an online purchase i made and also i felt i had very personalized care for the dog and we were well received. Not sure what more you need in a vet. Read Less

Could not be happier about the service we receive from everyone here! I would recommend this veterinary center to all my friends and family. They're sincere , genuine and I always walk out knowing that they truly care about my pets' health. Dr. Sawyer is truly a great doctor and will treat your pet as if it were his own. Read Less

As a first time cat owner, they were so understanding with all my questions! They were able to get my cat in for a dental cleaning very quickly since the vet near my home was booked for a few months! Everyone was wonderful, and I would recommend PAWSTEPS to anyone! Caring, loving, very well priced...just simply great! Read Less

We have been going to Paw Steps for years now, they are truly an amazing group of people. They sincerely love animals and are so good to my little dog. She got attacked by a dog the other day, and had open wounds. I called and they were booked solid, It was suggested I take her to Tufts. About 10 minutes later they called me back, and said the doctor moved things around so that he could see Abby himself! When we arrived the vet assistants were so sweet and took her right in, they are all so kind. I highly recommend this center!!! Read Less

After moving to Massachusetts from Rhode Island, I was so glad I found Pawsteps! The old vet was terrible and unfeeling, totally unprofessional!! I love the vets here! They care for my animals and are there when you need them!! My dog is in renal failure ( she's 15 ) and they explained all of my options with her, gave me a recipe for a special food to help her and they continue to monitor her. They also helped my cat with a very bad UTI! She was on antibiotics for 2 months, but she got better and again, they kept in touch and made sure she was eating and healing! This place is an all around great vet! The only thing I would say is that I wish they would do tests and bloodwork in front of me, instead of taking the animal in the back. Read Less

Our family, fuzzy and not fuzzy are very pleased we found Dr. Sawyer and this practice. All of the staff are extremely compassionate, thoughtful and caring. We've brought our 2 dogs here for years and couldn't be more happy with the care we have received. Read Less

Dr. Sawyer was great with all of our kitties. All of the staff at PawSteps was always very accommodating and seemed to truly care about our animals. They are also great at providing different treatment options depending on your budget which is nice to have. Unfortunately, we've moved away from the area now but I'd like to thank them for their great service! Read Less

Dr. Sawyer was great with all of our kitties. All of the staff at PawSteps was always very accommodating and seemed to truly care about our animals. They are also great at providing different treatment options depending on your budget which is nice to have. Unfortunately, we've moved away from the area now but I'd like to thank them for their great service! Read Less

The staff at PawSteps go over and beyond to make your animals as comfortable as possible and happy. Our three kitties are like children to us, and we are so happy with the way they treat and care for them. Reasonably priced, Skilled and Compassionate Personnel, its all we have ever wanted in a vet. We found them due to close proximity, but will be returning because of the great staff. They work with you to find solutions to your beloved animals, and they do it with warm compassion. We HIGHLY recommend PawSteps and their fantastic staff. You and your pets will not be disappointed. Even our shy Salvador fell in love with all the ladies at the office. Belly rubs all around!Read Less

I LOVE pawsteps. After visiting a few vets inside petsmart I was disappointed with the service. I decided to give pawsteps a chance and I am so glad I did. I love doctor sawyer, he is so nice, remembers little details and both of my dogs love him. One of my dogs used to be so nervous about going to the vet and wouldn't leave my lap...but now when doctor sawyer comes in the room he automatically goes to say hi to him! It is such a personalized experience and I somehow always end up leaving thinking I got charged less than I expected to pay for random emergencies. Another great part of pawsteps is their reception staff. My dog tends to get into a lot of different things and I've had to call them frequently to ask questions and they are so helpful. Read Less

5 Stars.....Pawsteps is amazing although I found them to late my 1 y/o chiuhua Simon had been going threw some issues with neurological symptoms,off balance falling over  and seemed in pain i had been taking him somewhere else for this issue for a long time and they kept sending me to tufts saying they couldnt figure out what was wrong with him he had a fall when he was 6 months old and had FHO surgery so the old vet kept saying it healed wrong  and had nurological problems from the fall.no BLOOD WORK  was taken at the old vets EVER not even his first puppy visit and when I took him to see Dr klaunch when Simon took a turn for  the worst . At paw steps the first thing she did was take blood come to find out he had lymes disease she was the only one who actually figured out what was wrong with him.she  prescribed his doxycycline for treatment for lyme but after a few days before it arrived Simon sadly passed away of kidney failure in his sleep :(  thank you dr klaunch and the pawsteps team for trying to help simon.i wish we found you guys sooner. Read Less

Tuesday November 26th was a very sad day for me. I had to say goodbye to my 14-year-old -year-old feline son. It was a very hard decision to make but it was I feel it was the right one. I'm very grateful for Dr. Carroll and the staff who were all very compassionate and I can't say enough good things about them all. Read Less

They are AMAZING here.  We had to put our dog down and they were so patient and kind.  They even gave her a dish of ice cream.  It was a sad day but their compassion,  care, and patience made an awful day a little less traumatic.  We bring our other dogs there as well.  Great care. Read Less

I first met Dr. Sawyer when he worked at VCA hospital of Westboro, I adopted a cat from Worcester Animal Rescue League back in December of 2006 and I took him to the VCA place, anyways, Dr. Sawyer met Parker and was very good to him and treated him for a cold that he had, so few years ago when I heard that Dr. Sawyer opened his own place in Northbridge, I decided to take Parker back to see him.  Pawsteps is a great Veterinary facility, the people there are very kind and supportive, recently I had to bring Parker for his annual exam and I met Dr. Carrol, another great addition to Pawsteps!! I wouldn't bring my animal to any other place!! Thank you Pawsteps for taking good care of my cat when he needs to be brought in. Read Less

I was recommended to Dr Sawyer when he was at another clinic, and transferred to Pawsteps later to continue to have care for my pet from him. The first clinic was good - and Pawsteps is even better. Dr Sawyer and his staff are excellent with pets, know what they are looking for, explain what they see, explain what they would like to do, tell the results of treatment - in short, communicate well and caringly and know how to best treat an animal. I am very satisfied with their care of our pet, and I recommend Pawsteps to my friends. Read Less

When I first moved back to Grafton with my then puppy I was worried about transferring vets from Melrose, MA. He was abandoned and then a new vet, so I did my research before choosing PawSteps; of course you still never know.I'm so glad I chose PawSteps. Not only is it convenient but the staff is AMAZING. They always remember Charlie and what's going on with him. The facility itself is always clean and never smells like a veterinary center.Last winter Charlie had lots of problem with his stomach and Dr. Sawyer was great at trying different treatments without harming Charlie or his stomach.I'd definitely recommend this place to anyone in the area with a pet that's part of the family! Read Less

I was very impressed by Pawsteps.  I was new to the area and chose them because of location, but I would chose them again every time for quality of service.  The staff is amazing, especially Kayla and Dr. Young, who we visited with.  The rest of the staff members that I interacted with, though briefly, seemed great too.  I'm always concerned with how experienced my vet is with greyhounds and some of the unique needs they have.  Dr. Young confidently spoke to all of the breed specific concerns that I had.  They were also very accepting of my hesitations regarding things like flea and tick preventatives, which we've had bad experiences with in the past, and did not pressure me at all to use products I was not 100% comfortable with using.  That was a nice change from previous vet experiences where I was forced to adamantly defend my choices.  I've never felt so good about a choice of vet and, most importantly, my greyhound Grace LOVED them and they were wonderful with her. Read Less