We really like this vet EXCEPT, the check out process is PAINFULLY LONG. ALWAYS!My dogs have been to several vets due to family moves and I have never, ever, ever waited long to check out. Regardless of whether the vet was using paper or electronic charting, we were handed a slip and everything was waiting within 5-10 minutes. But here it is the absolute norm to wait 20-55 minutes to check out of an appointment. Can't something be streamlined here?! Even medication compounding shouldn't take more than a couple of minutes. It's infuriating.EDIT: after writing this I called to schedule veterinary care for my dogs as I was sent an email this morning that stated my oldest dog had lapsed on his rabies vaccine during the first week of February. It is now the end of March. I called. They aren't booking until the end of April. That's fine for the appointment but I asked if we could come in soon just for the one vaccine so he would no longer be lapsed on his rabies. I was told no. First, as a nurse, a vaccine takes all of 1 minute to draw, and 1 minute to administer. I'll add another 2 minutes for documentation. Second, it's awful customer service. This may have been just the thing that tips me over the edge to a new vet. Ridiculous.EDIT TO THE NORTON ANIMAL HOSPITAL RESPONSE: One of my animals is not overdue for her rabies vaccine or any of her medical care. The other dog has been overdue on his rabies vaccine since 2/2018. I was not sent any information regarding this until Wednesday 3/21, when I received an email, however, that is not that fault of the animal hospital as I am ultimately responsible for timely vetting. I take responsibility for that. It still does not excuse why a simple vaccination cannot be administered. I vaccinate my patients if they request vaccination by my office, even if they are overdue for their annual wellness visit, and use their immunization appointment as an opportunity for scheduling. Furthermore, regardless of my dogs medical issues (chronic and incredibly stable) his rabies vaccination still would not be contraindicated. So again, I find it frustrating and think it demonstrates poor customer service. Read Less

Been going to Norton since 1995 and would not take my cats anyplace else. Staff right at you enter are wonderful and helpful. All of the nurses, and doctors are excellent at what they do and their compassion for the pets and people is above and beyond. My 2 cats, FAith and Virginia have health issues that bring me back to Norton often and each time they get the best care possible. The doctors search out the best treatment and explore other options. Recently, Virginia is battling cancer and the compassion shown my little and me is amazing. They are my angels and Virginia is doing nicely on this journey. I live 30 minutes away and will not find a vet closer. This hospital is excellent! Read Less

They are just phenomenal here. My cat is a complete spazz when it comes to the vet and as a matter of fact so is her "owner" and they really handled us well there. I've been in for emergency appointments and the people that work there really do care and they accommodate you as best they can. An accredited facility... I could go on and on about this place.. Read Less

All the vets and staff provide excellent care for our 3 dogs. They are very thorough, take the time to properly examine our dogs, but make your pet feel at ease during the examination. They ensure your pets health and well being are taken care of. Read Less

I just had a first visit with one of my dogs with Dr. Ruocco.  I choose them because they are open to holistic treatments. I found the staff attentive, professional, knowledgeable and not pushy.  They explained things well and answered all my questions. The hospital is older but clean.  I liked the separate waiting rooms for cats and dogs although they are small. So, if you have a dog that is not good with others, let the staff know.  The only possible complaint I might have is with the time we had to wait between the tech leaving and for the vet to come in.  However, the longer than normal wait could have been due to waiting for staff to get the results of the tests. Read Less

This is my story. We took our dog to this people for almost 8 years.They knew her since she was a puppy. Unfortunately our beloved dog died on December 22nd 2017. I took her there on 12/6 because she was having signs of upset stomach. Dr. asked for a series of lab work and I was okay with that. Results came with back with abnormal blood and urine, however the Dr. recommended an extremely high dose of antibiotics (which I only gave her two doses because she was suffering and getting even more sick  with the medication) and a fallow up in three weeks to check if she was still loosing weight. Unfortunately she could't wait three weeks. My sweet Samba had Hemangiosarcoma (basically cancer in the spleen) But she could've be alive today if the Dr. had asked for an ultrasound on December 6th.  A simple surgery to remove the tumor and spleen would've saved her life. We have lost an amazing dog and a family member. I blame this Dr. one hundred percent for her death, he should've known better. I have paid them a very high cost to give my dog the best care possible but instead they took our money and my dog's life. Read Less

Unfortunately this business does not have the same compassion for people as it claims to have for animals! I would give them 0 stars if it was an option. We did come to you in 2005 , bad experience, and I did contact you. Read Less

Norton Animal Hospital is wonderful. When we had an emergency with our older cat, they stayed open late so they could run tests on him. We did end up to have him put to sleep, and they were very kind and did not charge us. They also sent us a nice sympathy card, a paw print in clay, and made a donation in our cat's name. We have two kittens now and we take them here as well. They really do a good job, especially Dr. Silberhorn. It can be a bit pricey but you know that they care about your pet. Read Less

6 months ago our dog was injured by a groomer who was too rough. $1,800 later with Norton Animal Hospital and we finally get a real diagnosis which didn't require expensive testing. This was unaffordable and unnecessary. Read Less

Went there around 2-3 years ago with the full intention of putting down our 10 year old cat because we have known for a while that he was not doing good and we didn't have the money to take care of an expensive bill. Before we brought him, we witnessed him having a seizure on the floor, refusing to eat or drink, and throwing up green. When there they just told us he was dehydrated so they gave him an IV PUSHING the water into his veins.. he looked better but there was obvious stress on him. The doctor said he was very certain he would be fine and also did a blood test. We ended up leaving with the cat after the visit where they said they would let us know about the test results. Not even a 10 minute ride home and died in my lap after throwing up the food they forced down his throat! Charged us over $300, when we knew he was not okay to begin with and they talked us into the treatment. Later on they called and told us the results and said he ended up having leukemia anyway and signs of liver failure.. We knew he had signs of liver failure before we brought him after looking up all his symptoms!  And told them this and they ignored it! Absurd! Would never recommend this place and clearly, they do a lot better with dogs after looking at these reviews, than cats! We could have just had him put down like we all came to terms with, which was a hard decision, but instead they got our hopes up, just so have to know he died suffering. Read Less

Our Titus has had wonderful experiences with Dr. Tinkham, Liz, Amy and the rest of this fabulous team. They really make it an inviting place to come to for both good and not so good visits. Thank you team Norton Animal Hospital! Read Less

I used Norton Animal Hospital for my cats and dogs years ago and for many years and they are very compassionate and accommodating. I don't have pets right now after losing our German Shorthaired pointer, Jake a few years ago at 14 yrs. old. We really liked Dr. Silberhorn and he was so personable, knowledgeable and caring. I just thought I'd speak up for them because some of the bad reviews I saw. You can trust them and should not listen to the negativity. They are great for taking care of your beloved pets. Read Less

I had a terrible experience here. Dr. Silberhorn is very good and nice, but his staff are neither. They charged me $750 for my dog and sent me home with an armamentarium of unnecessary tablets. I am a doctor and asked them to explain a few things and I got a very rude "because the vet said so". They told me to come back in a week for a checkup (and more money) and I will never go back. When we called to ask for our dogs' records to be sent to a new vet they were very unhelpful, and rude again. I had our dogs checked by another vet and there's nothing wrong with them. Read Less

It's all about money. They'll exaggerate costs, pick your pockets, and after they've bled you dry, will have a tech check out your pet. A license to steal. Stay away from vets with dollar signs in their eyes. Read Less

Dr Silberhorn is the best! He is compassionate, a great vet and will make house calls. He was always available by phone when I was dealing with my dogs illness and is very willing to work with alternative holistic medicine. The staff was great too... Read Less

I have two cats, one 15 years old and one 6 months old. Prior to me turning 18, my parents had brought my elder cat here since we adopted him as a kitten and never once told me of having any issues with this business. Since taking over the care of my elder cat and adopting a younger cat, I have continued to bring them to Norton Animal Hospital. The employees are always friendly and professional, and you can tell everyone genuinely cares about animals by how they interact with them. I recently brought my kitten in after her foot got caught in a door which was bleeding pretty profusely. They had us come in immediately after I placed the phone call and checked her out. It turns out she had three lacerations on her foot that they were able to fix up right then and there. The veterinarian was incredibly nice and told us exactly what to look out for while my kitten was healing. The following day I received a phone call from Norton Animal Hospital checking in to see how my kitten was doing, which I found very sweet. I have nothing but good things to say about Norton Animal Hospital and commend it's employees for their hard work and dedication to treating animals. Read Less

Dr. Silberhorn has cared for my dog for 5 years now. We have had good experiences there: they are thorough, take their time to answer any questions, and are very gentle and kind. I suspect that pricing is high at most vets, and this one is no exception. Read Less

I had an absolutely terrible experience here. We moved here from Europe and I am anyhow used to paying reasonable prices for animal care...BUT I am appalled at how expensive everything is here for pet care. I brought my cat to this vet a few times for his shots and exams and everything seemed ok except for the high prices.They told me that he needed dental work very badly and that they would do it under general anethesia and it would prolong his life if we did it. He had really bad breath and I knew that what they were saying was true but what I didn't know was what they would do to him in there. They dosed him with valium first bc he is an anxious cat, then they gave him pain medication that lasts several days for the upcoming extractions that he would supposedly need (before they even intubated him), then they tried to intubate him but it was unsuccessful bc he was having respiratory problems most likely bc of all the drugs they gave him. They still tried it 3 times and finally gave up. they doctor called me several hours later and told me that he couldn't do the procedure bc every time they intubated him he clogged the tube with flem. They gave him a chest x-ray even tho I  signed a written form to not do this unless they spoke with me first, then they gave him lasix which gets fluid off the lungs and around the heart...but it was never made clear to me why they did this bc apparently there was no fluid to begin with and the x rays were inconclusive to fluid issues. Then they tell me to come and get him. I get there and this attendant brings him in. I began to ask him questions to which he could not answer one of them. This poor guy had no clue...so all flustered he goes and gets the attendant that I originally spoke to. She tells me that "she" was the one who tried to intubate him and it wouldn't work, and btw they were really frightened that they were going to lose him right there. OMG...are you freaking kidding me???  There was no sign of doctor Silberhorn the entire time. So I get to pay 850.00 for them to almost kill my cat, overdose him with meds they didn't even need to give him. Later on Dr. silberhorn calls me NUMEROUS times, I have to say he seemed very nice and concerned. Then he tells me that my cat tested positive for a bacterial infection which I'm guessing they gave him one of the numerous times they stuck a tube in his throat. I decided not to treat it bc he was asymtomatic. They suggested to me that I bring him to Tufts vet clinic in Walpole...they should have done this to begin with. This ended up costing me 1200.00 but it was worth it..my cat is like a different cat now..loving, sweet, cleans himself...it's wonderful. The saddest thing is that they don't do regular vet care bc I would stay there. Tufts told me that my cat is a special case..he has difficult veins for an IV, I will never let anyone else do dental work on him besides tufts.  I will NEVER as long as I live bring my cat to Norton animal hospital again and if you love your cat you shouldn't either.  I really liked Dr. S and I'm sad to have to write this negative report. He really seemed compassionate and I don't blame him but the whole thing doesn't sit right with me. Perhaps partially It's my fault... I never should have paid that 850.00 and if I could have done it over I never would have...they charged me for all 3 intubation tubes, the chest x-ray I didn't want and the drugs he didn't need. SERIOUSLY, no kidding. I still lose sleep over this episode and this was well over a year ago. I've owned many a pet and gone to many a vet...I'm afraid this one will never be visited by me again. Read Less

I'm surprised at the poor reviews and felt the need to write a positive review!! I've had nothing but positive experiences at Norton Animal Hospital. We adopted our dog Freddie about 8 years ago now, and have brought him solely to NAH. They take the time to explain things to us, go over what they recommend for our dog's trust issues (we assume he was abused by his past owners). I've never had a bad experience there. The bills are PRICEY but I think that's at any vet. I would recommend NAH to family and friends. Read Less

I have been taking animals to Norton Animal Hospital since the early 90's. The staff is very knowledgeable and helpful, from the front desk to the veterinarians themselves. They've bent over backwards for me on more than one occasion to get an animal in need of care into a vet during a very busy day. The lobby is nicely split between dogs and cats (in reality dogs and non-dogs), clean and full of pictures of loyal patients and their humans. They see all sorts of pets, not just cats and dogs. They are very compassionate in stressful situations.  They have great extended hours, not just a 9-4:30 Monday-Friday office.  If I had a complaint I'd say that they tend to be a little more pricey than other vets in the area, but I also feel like my animals are getting top-notch care there so I am willing to pay a little more and I would recommend this office to any new pet owner looking to get excellent care for their four-footed loved ones. Read Less

I brought my cat in after she began losing weight for no reason (even though she was fat before and kind of needed to). They were able to see us quickly.   The doctor spent a lot of time talking to us and deciding what tests to run to be cost effective as well as help our cat. We were happy with the experience Read Less

SO! here is my story! I waited 45 minutes in the room before the vet came in, she had no clue about gypsy... she kept asking why we were here! well duh! follow-up YOU Scheduled.. read the chart! then she tries to sell me all sorts of flea products, then leaves again!! 30 minutes, yes 30mins later the nurse comes back and says would you like a flea treatment.... my answer was "I have been here for an hour and 20mins I have see one person for less than 2 minutes, if I did this to a customer I would be fired! I bill out 190.00 for work, ill be glad to send you a bill for my time, the conditions of this room and your customer service is appalling!" I packed up Gypsy and walked out. Read Less

Took my cat here in December 2012 worst mistake I ever made.  I have dealt with many vets since I work with Animal Rescue organizations, and have never had to write a bad review.   I moved here  from Ct. and someone said to try Norton Animal Hospital, I took my cat  for a regular exam.  they took her in the back to draw blood, I heard the worst sound a cat has ever made, obviously the tech did not know what she was doing the vet comes back in and I said that had better not have been my cat, she said yes, it attacked my tech, so I THREW her in a cage in back to cool off??? I told her calmly to get my cat and I am leaving which she said well let me test the blood , so I agreed since she told me my cat was blind and needed a tooth removed right away...neither was true I had her checked with my new vet! charged me over $300.00.   I have since called and wanted my records transferred to  a new vet, and they said they would send them 2 or 3 times, went to take my other cats to a new vet they never sent the records, I called from the new vet who also requested the records and was told they did not have to give them to me, then they called the vet while I was there and lied and said they did not have my records!  I  thank God my Ct. vet still has the records.  I would NEVER again bring any animal to this business.  I would not even give them one star of that were a choice.  I just want to say I called spoke to the office manager finally got thru and she was super nice and kept apoligizing! Read Less