1st visit was feb 2016..met dr carpenter...but since have dealt with dr b. very nice..never felt rushed..she has helped us (my dog and I) greatly. Can tell she cares..has saved my $ as dog been very sick but doing better..and staff has been great..patient and kind over my many calls! Read Less

You're only as good as your worst reviews right? I've learned that's not always the case. Great doctors, super friendly staff, and late and Saturday appointments make this place pretty convenient. I used to go here a long time ago but stopped due to one of the doctors on staff. Apparently he's retired now which made me want to give it another shot. Glad I did. Read Less

I don't recommend this place, they are very materials and they don't care about your pet, all they care about is charging you for unnecessary prescriptions. My cat is an indoor cat, on my first visit they try to sell me a flea control for $75 and ear anibiotic for $45 and my cat ear was only itching and even the doctor did a test and found no infection or mites. Neuter surgery was way higher than the estimate they gave me. They also charged me $80 for a pain killer, when I asked the doctor to write a prescription so I can get it from another pharmacy, they refuse to do so. I didn't have a good feeling going there, never again. Read Less

So far so good! I was very hesitant after reading the reviews below, until I noticed they were all at least a year or more old. There are new doctors and a great staff that was very polite and caring. I'll be back with my other pets. Read Less

Everyone really cares about animals here which is clear from when you walk in the door, throughout the visit. Dr. Carpenter knows his stuff and is eager to help you understand what is going on with your pet and how to meet their needs. A+ Read Less

I wasn't going to write a review on this place as I no longer see them but after reading the past reviews (out of pure curiosity) I feel obliged. Let me start out by saying dr. Thorne is amazing. When she switched locations, I followed her to the new location. So this has nothing to do with her. Again, outstanding veterinarian.This review focuses only on Dr. carpenter. When my dog was a puppy, he was losing weight and acting strange. Dr. Thorne wasn't in one day so I decided to see dr. Carpenter although my grandma had never had any good experiences with him.Despite being warned that you need to be patient with my dog, this man just went straight in with the exam catching my dog off guard. As a result, my dog growled and the man stepped back appalled. He began telling me my dog had a behavior issue (which is apparently his go to based off of some of the other reviews). Had dr. Thorne told me that, I would've taken it more seriously considering she was my dogs primary vet since I got him at 2 months so she knows how he is. Being that this was this mans first time with my dog, the comment made me want to lash out at him. He was initially refusing to do anything with my dog after that happened. Finally, he did examine him and claimed there was nothing wrong. I argued that there was something wrong and he said "well we can do a blood test if you want." I had him do the blood test. My dog came back with severe Lyme disease.My dog will be 5 this year and we've been faithfully seeing only dr. Thorne since this incident. I'm not sure if things have improved in this location so take my review with a grain of salt.Overall, I don't think dr. Carpenter is in the correct career. Read Less

My dog woke up limping, called my usual vet Banfield in Paramus and they actually had no dr.s coming in today Then called 5 other vets in the area to try to see him (all said they couldn't) ended up trying to call this place and though they were booked up as well the lady who picked up the phone was extremely helpful and gave me much more help and information than any other place I called today. I will keep this place in mind should I need to bring my dog in in the future. Read Less

I've been bringing my pets to Norwood Animal Hospital since 1992. As our pets got older, the visits were more frequent, but the quality of care has always been great with the doctors and the technicians.  I would definitely recommend them. Read Less

They are absolutely amazing here! I recently lost 2 cats very sudden & they gave me the utmost compassion. They even sent me a signed condolence card & delivered a plant to my house. Even though it was a terrible situation it was handled in the most professional & empathetic way. I will definitely bring my new kitty there for check ups when I'm ready. RIP Punkin & Pickles. Thank you!!!!Read Less

i have taken my pets dogs cats rabbit here for 30yrs .i have always found the staff pleasant friendly and professional.my pets and i love DR Carpenter .several of my pets have had surgery here and have done very well.i have also had 2 pets put down for illness .they were very caring and supportive .Even sent me a condolense card , Read Less

Dr. Carpenter, his staff and his facility are amazing. I am so happy that I finally found a vet that is caring, professional, knowledgeable, compassionate and an all around great person. I highly recommend Norwood Animal Hospital. Barry Read Less

Dr. Carpenter, his staff and his facility are amazing. I am so happy that I finally found a vet that is caring, professional,  knowledgeable, compassionate and an all around great person. I highly recommend Norwood Animal Hospital. Barry Read Less

Just moved to the area and this was down the street, so thought I would give it a try, not too long of a drive to listen to my cats freaking out in the back seat.  I am glad that oddly enough I didn't check yelp, because I found this place fantastic.  Who has availability nights and on Saturdays?  I was able to get in quickly, very nice vet assistants, and found Dr. Carpenter very helpful with my questions. Read Less

Such caring and attentive staff (for over 30 years)! One of our dogs (Marvin) was recently diagnosed with diabetes. Everyone at NAH spent so much time working with us to help get Marvin on track with his insulin. He is doing so awesome! Read Less

The staff at Norwood Animal Hospital are fantastic. I had the unfortunate experience that my beloved cat died three days after moving to Norwood. Norwood Hospital staff was compassionate and friendly when I visited them to help me dispose of my poor kitty. In a subsequent visit with my other cat, they were amazing. My cat is usually very skittish and nervous, but they made her feel comfortable. She had the best vet visit of her life at Norwood Animal Hospital.Read Less

I brought my fresh little Rudy min pin in to see Dr. C and the ladies the other day. He was a brat but the Doctor and staff were not! They checked him out - did the usual (found he gained a bit too much weight in the last year - my bad) and all was good. It's always a pleasure to see a great team in action. Smiles and all. Thanks for all the great care you give my 4 dogs. Read Less

I've bought my cats, dogs, and now even rats to this hospital. The staff has always been very friendly, professional, and courteous with both us humans and the animals. I don't know why other people have given it such a bad rating. Read Less

Just read all the other reviews, and think it is too bad that so many people have had such negative experiences there. I have to say, my family and I have been taking our pets (dog, who has passed) and now a cat, there for a long time, and although I can't remember every single experience, overall I would say we've had good ones, as the nurses and pretty much all the staff are always very friendly and caring about the animals. They also send faxes to groomers in a timely manner and with a good attitude. Read Less

I wish I had read the reviews before patronizing this animal hospital! This was an extremely disturbing experience. The staff was unprofessional, callous, and just did not seem like animal-lovers.  The vet misdiagnosed an injury and at the end of the day I was charged $1,900 for a gas bubble and some growing pains. At the end of the day, you would probably be better off just going to PetSmart. Trust me, your dog will thank you. Read Less

The MOST RUDE office staff I have Ever encountered anywhere!!!! I told them before I left that I could not believe they would treat customers this way and they thought it was a big joke. Believe me people, there are a lot of vets in the area. You can go to at least 5 vets in a five mile radius!Take your loved pets to a kind caring place. Read Less

I can't give this place a 0? OKay, ill settle for 1 star then.I have never given a bad review, but this place deserves it.  I will also give two reviews: one for a past experience that I never wrote about, and another for a recent experience that my brother had (we own two dogs together.)1. I brought my dog here maybe a year or so ago for routine work-up/shots/whatever. The obviously uneducated, or maybe ignorant staff fed my 10lb chihuahua enough treats to make a wolf hound sick.  At the time I didn't speak up, figuring "they wouldn't be giving him something bad, right? Maybe these are healthy snacks... they MUST know what they're doing, RIGHT???"WRONG. WIthin a day my dog was extremely ill with diarrhea and vomiting.  Guess what happens next? I have to bring my dog back for testing because they believed it could be something else.  When I got the results back there was nothing out of the norm.  My pup must have "gotten into something.." Right.... SO now I'm paying for this visit, lab work, and stupid canned "bland" food.  What a trip.2. We called a few days ago to find out what shots are due for our other dog.  The employee ( I believe her name was LIsa) was extremely condescending.  We were confused  confused about what exactly the "blood work"  was testing for.  She gave us NOTHING but attitude.  She seemed stressed out  and aggravated answering standard questions.  It is your job to answer the phone, right? And unless you just got hired off the street for an emergency receptionist position, its a general understanding that you should have, and be willing to share, at least MINIMAL knowledge of veterinary services? Bad experiences at restaurants, spas, car repairs don't phase me enough to write a poor review.  But when it comes to our pets its important to share your experiences to prevent other animals and owners from experiencing the same treatment.  Stay clear of this place and their poor customer service.  If call experiences are so poor, imagine what your pet would be experiencing. Read Less

I highly discourage anyone from bringing their pet to the Norwood Animal Hospital. The other negative reviews are absolutely accurate. I truly believe Dr. Tris Carpenter should no longer be practicing veterinary medicine. Like Sara (posted below), I also adopted my dog from a local rescue who recommended the Norwood Animal Hospital. Dr. Carpenter never attempted to interact with my puppy nor did he act friendly towards her. He has no compassion for animals. He is extremely impatient and yelled at my dog on two out of three occasions. He was disrespectful of my opinions and as a result, I was unable to speak freely or ask questions to obtain more information. We never had a conversation - I felt as if he was constantly talking down to me.My puppy is easy-going and happy, but very shy as a result of being a stray. She requires time to acclimate and we are working with a trainer to ease her stress around new people. Dr. Carpenter rushes you in and out and does not allow the dog to adjust before diving in. Dr. Carpenter did not appear to care that my puppy was a stray who was learning to adjust to new situations, people and environments and was not willing to give her space to adjust to him.Our last visit was the last straw. We went in for what I thought would be an easy visit. She was nervous and when you compound that by the fact that Dr. Carpenter was shining a flashlight into her eyes and wearing what looked like a welding mask, she growled and snapped a warning at him. This is out of character for her, but in her defense, she was frightened and all frightened dogs growl as a means of warning you they are afraid. He yelled at her and called her behavior "extremely inappropriate" and claimed "he felt her teeth on his skin." He noted this in her file and reprimanded me when I tried to explain that this was out of character for her. I was standing there during this incident and while my puppy growled she did not lunge or hurt him in any way. I am not saying my puppy is perfect, but I do not believe she ever tried to bite him. My mind was made up, we would not be back. This visit was a typical one with Dr. Carpenter.As soon as I got home, I made an appointment with another vet. My new vet is very gentle and patient. He actually ran more extensive tests and my puppy did not growl once. This tells you it is not my dog. After the tests, it was determined that Dr. Carpenter misdiagnosed my puppy and gave me the wrong medication! At this point, I hope we can fix the damage he has done - physically and emotionally. Please do not take your pet here if you love them. There are so many other vets in the area that will take the time to get to know you and your pet. Read Less

If  you love your pets, please don't take them here. I moved to Norwood a few years ago and picked Norwood animal hospital just based on being close.  I never thought to look on yelp for a vet, and I didn't know anybody in the area to get recommendations.  I brought my cats there for the past few years and found a lot of the same things people complain about here. Dr Carpenter always seemed not that interested, I would mention little concerns and it was always just a shrug with no recommendation...I found out later one of the little problems was solved with a simple diet change, he couldn't be bothered to tell me that.Here's where it gets bad for me.  Once one of my cats actually had a real problem. He had re-occurring infections in his feet.  Now I admit it turned out to be a rare condition, and is often misdiagnosed.  So for a stranded vet to tell me once that "this shouldn't keep happening, but I don't know what could be causing it ", I can accept. When I was there for the third and fourth times in a few months, and was still being told "this shouldn't keep happening, but I don't know what could be causing it" I felt like maybe they could try researching it...or refer me to a specialist who might know...they did not do either...they kept giving me the same antibiotics that were working less and less as he became more resistant to themSo finally...we ended up at Tufts vets for an emergency visit on a three day weekend..8am the day before my wedding...not what I needed to be dealing with, but he would have been in pain until Tuesday if we didn't get him treated .  The doctor that saw him there couldn't believe that my vet just kept saying they didn't know of anything that could explain it...she saw him once and informed us...there are things that can cause this, and they have on staff there a dermatologist, who happens to have a specialty in issues with cats claws...something that Norwood should have known, and probably recommended to me before.  They had refereed me to tuffts for specialty care before, so they had no problem with tuffts...they really just couldn't be bothered to help.So...to sum up, after almost a year of infections, close to $2000 spent on vet bills including a toe amputation...he needed two weeks of steroids, and is now totally fine.  We now go to Dedham veterinary associates, and they are wonderful to both my boys. Read Less

I've always followed the rule that I should "sleep on it" before writing an angry letter, e-mail, text message, etc. Usually the next morning whatever irked me just doesn't seem THAT bad and I am glad I held off. That's what I've been doing before writing my review of Norwood Animal Hospital... I've slept a great many nights and my opinion has not changed.Let me first say that I have had a few GREAT experiences at this place. I have been bringing puppy here since I got him @8 weeks. The front desk staff and vet-techs are WONDERFUL. You couldn't find sweeter people to do that job. With that said, the male veterinarian we've had to see on several occasions, is far from that.Let me explain, puppy is a 13 lb fur-ball who LOVES people, giving kisses and following his 'friends' wherever they go. He's so friendly, he comes to work with me on occasion and tolerates children pulling his tail, patting his face and generally invading his space. However, puppy does not like the groomer. Puppy DETESTS the groomer. He does not like clippers, dryers or tubs. I brought puppy in for his routine vaccinations and examination... the man vet went to check his neck and face (remember, puppy does not LIKE the groomer and most likely assumed this stranger was one) and puppy cried out and tried to nip him. Man vet got all flustered and exclaimed that puppy's behavior "was unacceptable and nothing he's ever seen before". I found this to be quite a bold statement because man vet didn't look to be a 'fresh face' if you get my drift. He told me that puppy was going to hurt me or someone else. We need a behavioral intervention. My sweet little puppy? Okay... obedience training, yes... behavioral intervention?????Noteworthy: this is the 2nd time we've seen man vet. The first time puppy was sick at only 12 weeks, I brought him in and man vet called him a whiney little dog. Well, yes, he's a BABY and you're sticking that thermometer WHERE? :(I left feeling super stressed and with contact information for an animal behaviorist in Boston. I think this experience may have sealed the deal that it's time for a new vet. Read Less

The nurses were very nice but the doctor was a disappointment.  I adopted my dog from a rescue about a month ago and this was her first vet trip.  When she growled and tried to nip the doctor upon his first approach, he acted as if he had never seen a dog act that way and flat out said "We don't deal with that" before giving me tranq pills and making me reschedule.  The people at PetSmart can handle my dog fabulously, so how can a certified, experienced vet act like this over a rescue dog who was clearly scared?  It is hard for me to believe this was the first time he has seen this.He said we need to see a behaviorist, which she may, but he did not ask me for her history or any details about the dog.  She is by nature a nervous dog, but the nipping was out of character for her.  He completely lacked in compassion when talking to me, and made me feel like there was something out of the ordinary wrong with her.  He said "I know she has had a hard life but..."  But??  She's a puppy who we have reason to believe was abused and/or abandoned.  We are in training classes and working hard towards a more secure life for her, which I do not expect to happen overnight.Apparently this clinic does not treat anything less than a perfect dog.  His lack of interest and compassion have sealed the deal for me. I will not be going back. Read Less