We called to make an appointment same day and they had availability. The employees are thoughtful and considerate. The doctor we saw was very thorough with her explanations and care plan. We intend to make this office our primary office now. They answer their phones when you need them the most and that is very important to me. They are well staffed to handle the community and have a very positive attitude about what they do. An update to this: we recently had to put our dog to sleep at this facility. They were kind, caring, compassionate, and genuinely expressed sorrow for our loss. They gave us all the time we needed, explained what would happen as gently as possible, and treated our pet with the utmost dignity in her final moments. We intend to adopt again soon and bring our new family member to this office. They have a customer for life. Read Less

I actually feel confident in bringing my cat here. The vets are competent, caring and polite. They have a great program for people who can’t afford 800 or so dollars all at once and it allows you to pay monthly. Read Less

I have been taking my dogs to VCA Southwick for about eight years now. Not only have all of the vets been excellent, their staff is really outstanding with my "problem child", Milo, who is an absolute terror at the vet. In handling him they are non-judgmental, creative, compassionate, and bless their hearts, actually have more of a sense of humor about it than I do! The front desk gals are always pleasant. My other dog, who mercifully, is very sweet at the vet's needed surgery on her ear. The vet who did the operation was honest about the other options for treatment, cost, etc., and ended up performing a very creative solution that gave a great result. I have always recommended friends and family to VCA Southwick. Read Less

I have never been dissatisfied with the service the facility has provided for my dog. As long as I've been going there I have not seen the same vet more than once but I have always been asked if I'd like to see the same vet (I chose not to because it works better for my schedule to take certain openings). However, last time I went in there, I could tell the vet who had taken care of my dog at the last visit took good notes. The new vet knew exactly what types of treats my dog preferred and what worked best with my dog. Because my dog has grown increasingly protective over me, the vet could not perform the exams necessary as he wouldn't leave my side. The vet was very patient with him and although she eventually had to take him into a back room, I felt confident that his care was nothing less than extraordinary. They try their hardest to adapt to your schedule and are always very welcoming upon arrival right up to the very end. I highly recommend bringing your pet here. You won't be disappointed. Read Less

They said they could fit us in because our cat was not well. Fitting us in meant waiting ONE HOUR without them knowing anything about when we could be seen and then telling us it would be ANOTHER HOUR after the woman said to "come in RIGHT AWAY " when I called the clinic. Not happy, would not recommend. A waste of time.Read Less

Most caring staff. I've always been extremely happy with all aspects of this animal hospital. An example of how wonderful they are... i recently moved to Kentucky and it was time to get my dog fixed, i took him to a local vet and was really disappointed with how rude and cold the staff were. When i left with my dog i heard a person complain about their dog receiving the wrong medicine. This worried me so i called vca Southwick... they took the time to confirm my dog was given the correct meds and go over directions for them, she asked me questions about how my dog was acting and then explained what to expect from my dog for the next few days. Getting their feedback truly calmed my nerves. Thanks VCA Southwick! Yall are the absolute best. I wish every vet practiced in the caring and compassionate way you do. Read Less

When our dog came down with a severe rash on New Years Eve, even though they were booked, they fit us in and got her on treatment. She would have been a mess if she had, had to endure it until Monday. I like the place. It's clean and the people are professional. Read Less

This is potentially the worst run most customer unfriendly Vets I have ever in my entire 20 years of owning animals encountered. 1) Their record keeping is atrocious, our spayed female dog is listed as un-spayed despite (most of their vets there probably can't even tell the difference) 2) They could not even schedule a rabies vaccination ( for one of our cats correctly) again despite being reminded repeatedly what the appointment was for. In fact I would not trust them to do anything with an animal because they don't review charts or check anything before an appointment. In this case they even blamed us from not getting the appointment right this was after the 1 hour wait without apology ( they were short staffed but never mentioned it when we arrived ) when we complained and demanded to see the office manager they called the police ( yes seriously apparently complaining customer have no right to ask to see who is in charge they can waste hours of your time and charge you for the displeasure of it with no recourse) . But all that pales into insignificance when we get to the veterinary ability of their vets. We originally went because of Dr Klaiber who is excellent but unfortunately has been out due to injury for months and months now. The other vets there should not be allow to treat worms let alone cats or dogs. Our Coon hound was taken in repeatedly for blocked anal glands, symptoms included rectal bleeding general stiffness, difficulty defecating, and loose ribbony stool with blood in it. Visits resulted In the same I dunno answer every time ( often with and expensive antibiotics treatment for an anal abscess ) The symptoms got worse until a final call where we asked for an appointment because things had got so bad. They didn't consider it urgent and offered a vet tech appointment some 4 days later. That weekend we were at Boston Road Animal hospital in the emergency department where one quick exam had the Vet telling us he was suspecting cancer in the anal glands in and advanced state. Cody did not even last the week from there and the biopsies confirmed cancer and metastatic disease. Boston road was awesome where Southwick had missed all the classic symptoms of this condition multiple times. So if you want routine shots and expensive annual check up and no diagnostic skills or interest in your animal this is the vet for you. If on the other hand you have a pet you value find another vet. Read Less

My pets (current and past) have been patients of Southwick Animal Hospital going back at least 30 years. As the years go by, there have been the inevitable changes in staff and in the facility itself but one thing has remained constant; the high standard of medical care and the caring compassion of the staff. My cats literally enter the office purring! They are never stressed by "hospital smells" or the vibes that animals sense and we humans do not. Even my 2 rescue cats who are normally wary and timid are relaxed and comfortable with the caring staff members of Southwick Animal Hospital. The veterinary charges for services provided are fair and reasonable. I have always been well advised of various treatment options and never felt pressured to treat an animal beyond what is reasonable or beyond my ability to pay. As long as I reside in this locale I shall always bring my cats to VCA Southwick. Special thanks to Drs. Cosgriff and Gentes.Read Less

My elderly cat had a stroke during the night and needed to be put to sleep--she couldn't even hold her little head up. Anyway, I brought her in. She was in the exam room when the tech came in with an invoice--for $200--and said, "How would you like to pay for this?" She hadn't even passed away yet! I thought it was incredibly obnoxious and insensitive. Included in this charge was a "medical exam" fee, even though I had already stated I knew she needed to be put to sleep and you could just look at her and know she was in her last hours. Anyway, I paid--obviously--and I will say the vet was very nice and kind, but I will never go back there. Furthermore, we had been going there for some years now, and I have almost never seen the same vet twice. Terrible. Read Less