THIS PLACE IS DISGUSTING!!!!!! THE WAY THEY TREAT PEOPLE AND PETS!!!!! DO NOT COME HERE!!!!!!!! I GIVE NO STARS BUT IN ORDER TO POST I HAVE TO PUT 1 STAR. WENT TO PICK UP MY PET'S ASHES AND PICK UP MY CARRIER THAT THEY PROMISED THEY WOULD HAVE PUT ASIDE FOR ME FOR WHEN I PICKED UP THE ASHES TO FIND OUT THAT THEY LOST IT AND POSSIBLY DONATED IT WITHOUT TELLING ME!! THEIR ANSWER IS THAT THEY HAVE LOTS OF CARRIERS THERE THAT IT GOT MIXED UP- NOT A GOOD SIGN! CANT EVEN TAKE CARE OF A CARRIER CANT IMAGINE THE TYPE OF CARE MY CAT ACTUALLY DID GET WHILE SHE WAS THERE OVERNIGHT GETTING HOSPITALIZED!! DEALING WITH THE LOST OF A PET IS NOT EASY AND THEN HAVING TO DEAL WITH THIS AND THEIR TOTAL DISREGARD FOR MY PROPERTY IS DISGUSTING! MY WHOLE EXPERIENCE WITH THIS PLACE WAS AWFUL AS SOON AS I STEPPED FOOT AT THAT FACILITY I FELT PUSHED ASIDE AND NOT AT ALL VALUED EVEN THOUGH I DROPPED A LOT OF MONEY THERE!!!!! ALL THEY KEPT SAYING TO ME IS THAT THEY ARE SO BUSY WITH OTHER PETS SO THEREFORE MY PET WASN'T IMPORTANT ENOUGH FOR THEM! Read Less

our dog was having cluster seizures from a brain tumor. We brought her to the emergency room and after test were conducted the decision was made to euthanize. The doctor and staff were very consoling and treated our dog with love and care until the end. The doctor was very knowledgeable and enabled us in making our decision. We were given time to be with our dog and to grieve. The staff also was very kind in planning our dogs cremation. The kindness towards our dog and our family was very much appreciated. Highly recommend. Read Less

My French Bulldog, Ellie was recently seen and treated by the staff at VCA Boston Road Animal Hospital for aspiration pneumonia. My mother and father had brought her in, during the blizzard on 3/14/2017. My boyfriend and I were stuck in Detroit, MI trying to return from vacation. I needed to reach out and thank you from the bottom of my heart for saving my dogs life. I was an absolute wreck, for the fact that she was going through this, and that I couldn€t be there with her, but my mother reassured me that she was in the very best place possible- and she really was. From the beginning bringing her into care, to the very end- the communication, professionalism and outstanding medical ethics displayed in your facility was excellent. My mother was allowed to visit her in my absence- and the staff was welcoming, telling her how much they loved my Ellie. (That itself was so good to hear) I probably spoke to 4 different physicians throughout her stay, and every question I had, and any information relayed to me was consistent. I requested my vet in Vermont stay in the loop, and the information exchange between both facilities was seamless, which helped on my end SO much. Finally, Ellie was discharged with a detailed care plan, and I felt very supported taking her home to start her outpatient treatment. I know that we still have a rocky road to her being 100%, but I know without a doubt that I wouldn€t be able to hold her in my arms alive - if it wasn€t for the wonderful medical staff at VCA Boston Road. For that, my family and myself cannot thank you enough. I would recommend your services to anyone tenfold! Read Less

We visited VCA when my dog was get by a car and it was a great experience, they took our dog right away and their customer service was a key point to why we stayed so calm and reinsured that our dog would be okay . Read Less

Bad experience. Where is the professionalism of the doctor. She point my husband in the face. We have an american bully dog, beautiful, healthy and extremely ell maintain. They put bad things in our dogs record. Mad and sad too... Expensive... Read Less

I can't even believe this hospital. My poor grandparents brought their extremely sick, elderly dog in to be put down. She couldn't walk, clearly suffered from incontinence, and was 18 years old. But the veterinarian insisted that the dog was suffering and unhealthy before they would put it down. So they charged them almost $400 in tests ALONE before they agreed that the dog was sick and should be euthanized, which was even more money. I can't believe how greedy this veterinarian is. It just goes to show you that not all vets in the VCA network are good, some are just in it to make as much money as possible. DON'T WASTE YOUR MONEY OR TIME!! Read Less

I have a 4 year old Great Dane. He was chasing a squirrel through our neighborhood in Back Bay. He jumped over some piles of stuff in our neighbor's backyard & must have caught his sack on part of the pile. He had a 2" laceration that was bleeding pretty bad. I'm a medical doctor, so I was trying to control the bleeding while my partner called the vet. Atlas was not having any of it with my hands near his package & kept yelping and biting at me when I was gently holding the gauze. Our vet had just closed and they do not offer after hours emergency services. They recommended that we go to VCA. Normally, that's not our part of town, but Atlas needed immediate care & the blood was getting everywhere at this point. We got to the hospital and were greeted by a fabulous young lady at the front desk. She saw the blood all over our clothes & thought we had a bigger accident than it was. She was able to get us into a room quickly and the vet arrived to assess the situation. He was able to see that the slice on the scrotum was not serious, but deep enough to slightly expose Atlas' right jewel. Since he's a pb and we breed him, we need to protect his assets. The procedure took a little longer, but we were made comfortable while we waited. The bill was a bit higher than expected, but it was well worth the expense. We didn't get rung up for extra charges as others have commented. Atlas wound up staying overnight to heal up and we enjoyed a very nice dinner at Del Frisco's. The next day, the same young lady was there to greet us and said that Atlas had done very well overnight. He didn't look like they beat on him or that he was stressed out in any way. Just so you know, Atlas is a very physical dog and loves to play rough. It's not uncommon for him to knock people around & he gets it right back. He has a lot of fun & may have learned his lesson. If we ever feel that we are in that part of town again, we would surely stop in to greet the staff again. They helped us as much as we would expect and the experience was satisfactory. Atlas has been able to resume his breeding duties, but his squirrel chasing days are over. We're looking to build something more contained in our yard that will allow him to chase some animals without the hazards of our neighbor's rubbish. I mean, who throws away a Plasma Premium and Santa Cruz Tallboy in the same trash cycle?! It's like going to an evening party wearing a black suit with a blue tie. Crazy! Read Less

Our dog had a stroke. He was in a bad way and he needed to be put down. He was in pain, crying and not himself. We cried and took him to the hosp. They took him to the "back" for an hour... without medication. Only and IV. He was alone for an hour, shaking, trying to wait to see us again.. and the vet says, "His stomach has turned over". The vet wanted another $800 for more tests and we already knew the answer. We asked to have our precious baby put to sleep with us. She cried as well, and after all was said and done, at least he went peacefully. I'm sorry, but these people are horrible. Horrible! How dare you try to tell me my dog has a twisted stomach when he clearly is gone. Already gone. I even pulled up a youtube video of another dog with the same issues.. and she still insisted it was his stomach. My vet agreed, we did the right thing. Good bye baby; goodbye to this horrible place. Never again. Read Less

My parents went here today to put down our dog of 14 years it was a extremely hard decision but they did not want her to suffer anymore. The Veterinarian that saw them was extremely rude and told them that they needed to run $1000 worth of tests. And that it was not their decision to make. This is unacceptable. They have done everything they feel they can and have done lots of treatments unfortunately this young woman thought it was OK to talk to my parents that were already upset like they were criminals. Shame on you. You know who you are. Read Less

Very friendly staff. Went today for ripped toe nail on My lab mix. Took around 3 hours but was clean and had coffee and drinks for us. $112.00 and change just to Come in on Sunday for emergency fee. I would recommendRead Less

This place is awesome. Have two dogs and wouldn't go anywhere else. Had to bring my fur baby to emergency on Christmas and New Year's Eve. She was bit by a bug and was allergic to it. Saw the skin specialist and they did a biopsy. Before they did anything they went over everything with us and gave us prices for which options we could do. That was a yr ago. Now we have another pup and has a sensitive tummy. Just say we go there often. And I call if I have any questions about either one. Our fur babies are our world. Dc Mellon and dc Seymour are amazing. For us the prices weren't bad considering we found out results and we can't would a price tag on our fur babies health.Read Less

Amazing urgent care for your pets. They also provide standard vet care, but I've never used them for that. My two experiences with their urgent care staff have been as pleasant as possible when a pet is sick or injured.Read Less

Worst experience ever. My dog, 1 year old, forced to lay on the ground for 3 1/2 hours while waiting for answers. They wouldn't listen to what I formally requested and went on their way with what they thought was best (which wasn't). Paid for x rays, that weren't necessary but they wouldn't listen. After 2 hours I requested a Lyme disease test, that I had to fight for them to take, they explained how it should have been requested requested first (which was mentioned several times during the exam before x Rays) After 3 1/2 hours and over $500 bill, they still couldn't tell me what was wrong with her. They were very inconsiderate and the vet, himself, kept changing scenarios because he didn't understand what was happening. I would never recommend any one taking their pet here. They're are much cleaner, cheaper and better knowledgeable veterinarians out there.Read Less