Mass Ri Veterinary Er

The people at Mass-RI Veterinary ER are so wonderful. Today I brought my bulldog, Coco, panicked because I woke up to my comforter covered in blood. She had a deep gash, next to a hernia she's had for years. Given that it's Sunday, our usual vet and others around me were not open. Those that were open, were already booked up for the day. I was able to bring Coco here and they saw her much quicker than I expected for a walk-in! The vet was probably the nicest vet I've interacted with, and everyone who worked her was so kind and understanding of my fears. They fixed her right up, gave her antibiotics, and of course lots of pets and attention throughout the visit to keep Coco calm. The price was very affordable for a 24/7 animal hospital, I couldn't have asked for better service. I will be recommending this place to anyone who needs emergency help for their fur babies! Read Less

I have nothing but great things to say about this place‍ they were wonderful when I had to put Lucy down, beyond sympathetic when Range passed away, and have been great when I've taken Lola in for things...I'd go to them again... Read Less

this place is only concerned about money, not thepet. they wouldn't even look at my cat without like1800.00 down. every day he was there was 400.00,he was there a week, came home and died 2 wks later.they made me stay there till my friend came back withthe money. this is the worst place i have ever been.go some where else anywhere! this place only caresabout money. i wish the admin asst. who brought outthe paperwork with the amounts of money neededto even take the cat in back gets what she deserves. Read Less

I brought my 16 month old German Shepherd with classical symptoms of pancreatitis, which I learned after I took him to Tufts Vet Hospital in Walpole. They conducted Barium Study, Lyme Disease Panel and tests for Addison's. All negative. On the third day he appeared better and was discharged. They talked me out of transferring him to Tufts because since it was a Sunday Murphy would not get an emergency ultrasound since it wasn't an emergency. The morning after I let Murphy run with friends in that I was told Murphy was fine. I called Dr Krane who told me that I needed to immediately take Murphy to Tufts. Within three minutes at Tufts, Dr Hammond told me Murphy had either pancreatitis or a blockage. RI Mass told me they could find nothing wrong with Murphy after having three days and $1800. Dr Hammond was disappointed Murphy was not diagnosed or sent to Tufts immediately. Incompetence comes to mind and gross negligence in the care of Murphy. DO NOT BRING YOUR FURRY FAMILY MEMBER TO RI MASS VET HOSPITAL. Read Less

I just woke up to police at my door demanding evidence that my cat was treated after leaving Mass-RI Veterinary E.R. I went to them at 2 A.M very concerned about my cat whose leg was injured. When I arrived they expressed zero concern for me or Nikita and the first words to come out of the secretaries mouth was "you know about the fees, right?" I said yes, of course, knowing I needed to get my cat checked out. She then took Nikita into the back and told me to sit in the room and wait for the veterinarian. When the vet entered the room she didn't even introduce herself to me, (which is why I unfortunately don't have her name for this) and looked at me as if I was an inconvenience. She began to tell me that Nikita was going to have to go under anesthesia so she can preform surgery on her abdominal cavities WHICH WAS ENTIRELY UNNECESSARY. I'm not a veterinarian or a doctor by any means but I do happen to know that the leg is, in fact, not part of the abdomen. I told her that i know where the injury was and I didn't think this was necessary. She stared at me with a cocky attitude and said "so with that being said everything will come to $1200". I then told her that I would be more comfortable taking Nikita to her primary vet in just a few hours if she could give me antibiotics until then. She rolled her eyes at me and exited the room. I asked the secretary to give me my cat back, told her that I was uncomfortable with the vets attitude and that I wanted to leave. The veterinarian at NO POINT came out to speak to me or express concern for Nikita's well being. But the secretary made sure to collect her $110 fee for me walking through the door. Clearly they knew they misbehaved because by the time I got home with Nikita (after a 35 minute drive just coming back) the secretary called me and said "the vet is concerned with Nikita now and wants to give you medicine if it's money you're worried about it will be covered." You're concerned now???? Long story short, I went to a different veterinarian who told me I was ABSOLUTELY in the right and that Nikita did NOT need any kind of surgery or even stitches for that matter. They treated my cat like a patient and not a way to make some extra money off of a scared owner. They gave me antibiotics, wound washer and ointment and told me Nikita will be herself in just a couple of days. Update, she's already running around and jumping up and down just fine, ZERO need for surgery. So yes Mass RI Veterinary E.R., my cat was treated. Thank you for your waste of time and "professional opinion" Read Less

Our baby Xavier he has a block in his Urethra tube he cannot urinate my husband called Mass RI In Swansea Ma to get help and they told us we had to pay $800 and they could help him we asked for a payment plan and because we don't have the money tonight they told us he has to die my heart is breaking my baby is only 3 years old what is wrong with this world just because they are labeled animals doesn't mean they don't have soles. Xavier has passed away he was 3 years old Mass RI Emergency refused to save him because we only had raised $927 of the $3000 they thought his life was worth He may have been just a cat to some people but he was family to us and taken way to soon This world is such a greedy and selfish place and my heart weeps rest in peace my baby you will always be loved. Read Less

This place is completely top notch. From the caring demeanor of the techs to the practical approach of the veterinarians, I have nothing but good things to say. The facilities are extremely clean and the care is outstanding. Highly recommend. Read Less

By far the best bet clinic I've ever been too. I had to go in for a tragic experience and everyone there was considerate, kind and sincere. They went as far as to mail me a card signed by everyone for the loss of our boy. The compassion we recieved was second to none.This will be the only clinic we will use going forward. They are second to none. Thank you so much to everyone that expressed their sympathies to us and meant it, your compassion was beyond what was expected and very much needed. ❤ Read Less

Stay away!!!! Horrible!!!!  No compassion and just rob you of your money!!!! I am also calling lawyer about them!!!! I had to fight to take my cat out of there to place her in the Warren animal lhospital!!! Paid 900.00 dollars for 24 hours!!!!  Stay away!!!! Read Less

24 hr emergency vetinary care at relatively reasonable prices. Staff cares about their customers. Excellent surgery staff who returned $500 after an easier than expected toe surgery on my 220 lb large breed Great Dane. One of the few facilities than are equipped to even handle a 220 lb dog.... 😉 Read Less

My husband and I visited last week when my dog Cinnamon started seizing. She was 14 years old and did not have a history of seizures. They rushed her right into the back and started an IV to give her some medicine immediately. She had had a cough for about a month so they decided to do a chest X-ray. Unfortunately it turned out that my poor dog had lung cancer. The mass was very large and fatal. We had to put her down. We were able to spend as much time with her as we wanted to in a private room before notifying the staff that we were ready. It was a very emotional 20 minutes. The staff and the doctor were very caring and supportive. Thier bedside manner was excellent. I was able to hold her on my lap while she got the injections. Afterward the doctor was so kind and apologetic. I could hold her as long as I wanted to. They have a cremation service with several different beautiful urns to choose from. We just got ours back today. Also it came with a gift from the hospital-Cinnamon's pawprints pressed in a circle of clay with her name around it. It was so pretty it made me cry all over again. They definitely do their best to try to help people that are in a very emotional and sad situation. They go above and beyond their call of duty every day to help people. I have another dog and when that day comes for her, I won't hesitate to bring her here. 5 stars for sure. Read Less

Our 13 year old basset hound was stricken with bloat late evening in September. One call to Mass-RI Vet and we were on our way from 25 miles away. Euthenization was the only option and we knew it. The caring staff made our dog (and us) comfortable quickly and professionally. The cost was much less than anticipated. Mass_RI made a very bad night much more bearable. Belated thanks for your care. Read Less

I am absolutely disgusted with the fact that I chose to have my dog not cared for here and to go to another hospital so they wouldn’t have my dog dissected and sent to a lab like a high school frog. One of the technicians decided to listen to my families conversation as to where to take my dog who’s back legs no longer worked and call the hospital he was eventually sent to. This is completely out of line and clearly no compassion for the animal or the family trying to have him well taken care of. I will never ever take another pet here again Read Less

"Dr." Deroscher is as incompetent as the equipment they used to examine our dog. Had to be taken to a back room to view the X-rays as the viewer in the room was broken. The "Dr." claimed that she couldn't see anything in the X-ray and that something may be lodged in her throat. Well, gee, thanks doc! I could have GUESSED something like that myself, and it wouldn't have cost $300+ dollars to tell you. These people are complete ripoffs. Also, the tone that the "Dr." spoke was very condescending. All she wanted to do was run more and more tests, so that she could say that they were inconclusive as well. Save yourself the money and just go to Vitality Vet clinic. If you want to throw your cash away, I'm happy to take it from you. Read Less

Brought our cat in at 2 am after 5 hours of intermittent vomiting. Staff, techs, and Docs were great. Quick X-rays, blood work, next day ultrasound. Discovered foreign body in his stomach. Surgery, post op care, and home w/in 36 hours. Truly amazing folks. Caring, professional, state of the art facility close by. Can’t say enough great things about them. Dr. Burling’s quick and exacting diagnostic and triage skills along with Dr. DesRocher’s excellence and precision in surgery saved his life!! Expensive, sure, it is emergency care-Worth every penny. If you need emergency services for your pet on the south coast, there is NO better place. Again, thank you all for everything😺 Read Less

Brought our cat in at 2 am after 5 hours of intermittent vomiting.  Staff, techs, and Docs were great. Quick X-rays, blood work, next day ultrasound. Discovered foreign body in his stomach. Surgery, post op care, and home w/in 36 hours. Truly amazing folks. Caring, professional, state of the art facility close by. Can't say enough great things about them. Dr. Burling's quick and exacting diagnostic and triage skills along with Dr. DesRocher's excellence and precision in surgery saved his life!! Expensive, sure, it is emergency care-Worth every penny. If you need emergency services for your pet on the south coast, there is NO better place. Again, thank you all for everything Read Less

One of the best animal hospitals I've ever been to. Through years with the pets I have had whenever something went wrong it would be here that I would seek help first the staff is caring and compassionate,never misleading in prices and always looking for the best options for the animal they had helped guide the care of my pets though the medical issues they suffered and eventually helped ease the passing of another If you want your pet to be looked after and in the hands of professionals who care and love animals and will do everything they can to help save your pet and recover from whatever is wrong this is the place to go thank you for your final service to me and my family R.I.P Max Read Less

I had a very good experience here despite my situation. I had a very sick , seven year old ferret that I had to make the difficult descision to put her down. I was a complete wreck, and not in a good place, they were so comforting and sympathetic. They even made me a beautiful mold of my precious Maisies paw that I will treasure always. This place is open 24 hrs so if you have a situation where your vet is closed which happened in my situation, this place is great. Would highly recommend this place!!! Read Less

Had a wonderful experience even in a very upsetting situation.I unfortunately had to put my 7 year old Ferret Maisy down, which as a pet owner is one of the hardest you ever half to do.It was later in the evening after my vets office was closed and I had to find a place that would attend to her and quick because she wasn't doing well. The staff was very professional, very friendly and empathetic, and made the process of putting her down more bearable!! They give you plenty of options on what to do with them, after you put them down. They even give you a clay in print of their pawprint, which I will treasure always.They even sent me a sympathy card in the mail, shortly afterwards which I found very touching. Would highly recommend them, If you have any pet emergencies or even If your pet has to be seen for any reason. Read Less

My husband and I had to take our 12 year-old "fur child" to MA-RI Vet. Dr Lampe and Mikayla (sp?) and the nice woman at the front desk were the epitome of kindness and competence. Our dog is considered old for his breeds (shepherd-hound mix) and none of them lost sight of this while they took his vitals, ran blood work, and put together a course of treatment. If you have a four-legged loved one certainly use this practice in an emergency. Read Less

I recommend Dr. Lampe and her Staff at Ma-RI Veterinary ER. Recently, I was referred to them as my 20 year old Cat was in failing health. Dr. Lampe and the Staff could not have been nicer. Everyone was Professional and empathetic and I appreciated it. If you need a 24/7 Pet ER, please go here, they provide very good service at a reasonable cost. Read Less

I brought a friend's dog here due to an emergency urinary blockage. They were attentive right away and several staff were available to help. They offered different options and left us alone to consider what to do. They are also considerate of cost. I am completely in agreement with the 75%  deposit because it costs a lot to provide emergency care. They are super organized and truly are a team. I recommend them to anyone who needs ER care. Read Less

My mothers beloved Shih Tzu (Stella) died suddenly this evening. due to the nature and abruptness of the dogs passing we were in complete shock and really didn't know what to do. to make matters worse it's a major holiday so our dogs primary veterinary was closed.A quick thinking family member advised us to call Mass-RI Veterinarian ER. I'm so grateful for this recommendation because the staff were incredibly calm while I called in a blubbering mess and when we arrived they quickly ushered us into a private room so we could fill out the necessary paperwork and have time to say our goodbyes in private.The vet techs who helped us were professional, calm, and compassionate. they even took the impression of our dogs paws and baked the mold right on site so we could go home with it tonight. I should also mention that the fees associated with our dogs cremation were minimal which was a relief because I know these services can run into the hundreds.I hope to not endure such a thing again anytime soon but if I should you can bet I'll be using Mass-RI veterinary ER. Read Less

My cat had a small asthma attack and they decided I needed to leave her there in an oxygen cage for over 36 hours. I believe they suggested that because it would cost about $1000. All they care about is money, the doctor that I dealt with has horrible bedside manner on the phone. They lied to me about when I could taker her home. And they do not care about what is best for the animals. Go to bay state, they are so much nicer and truly care about your pets. Read Less

This place tries to scam you into leaving your pet. Their answers to my questions were ambiguous and they charge more than double the local veterinarian for surgeries. Also, they made rude remarks about my veterinarian, "You get what you pay for". This is example of a poor display of their professionalism. Read Less

Without writing a book about the care and staff, everything was excellent and they were honest about what was best for my dog and not what was going to make us feel better. They made recommendations based on what was best for our family member and not what was best for their bottom line. I have several friends who have ended up there on a weekend or at night with the same story and results. Read Less

worst experience ever. I rescue animals for a living also am a vet tech and signed a paper to get a discount because of being a vet tech. I rescued a kitten and I use air wick in my house to make it smell good with having many rescues you want to do everything you can. on air wicks part the had a malfunction with the product and the oils where all on the outside. I never knew this till I went to change this I saw the kitten "Minnie" on my bed laying down acting weird but thought he was just sick till I went to change the air wick in my room and had oils all over my hand. my daughter and I quickly gave him a bath and we got him to vomit. I was on the phone with poison control and even have a case against air wick now. I rushed him to this vet and there where so inconsiderate there is a lady there named "Nichole" I have never met someone so careless In my life. 1) they strongly believed my cat was going to die because he would either end up having a seizer or having pheunomia and I needed 75% of $1000 for them to care for him which being a rescue and single mother I don't have on me and they wouldn't do a payment plan 2) they knew this kitten was suffering and they didn't even offer to euthanize him they just wanted $1000 from me for him to suffer and end up dying 3) when they finally decided to give me my kitten back they threw the kitten in my daughters arms and they where complaining that he had a very low body temperature and we brought him in with a blanket and "Nichole" wanted to send him home without it so he could get even colder. 4) the lady was laughing in my face saying even the hospital you have to pay for or they won't care for you which is false because you have medical or they bill you. 5) The lady was trying to say I don't care about animals when I rescue ALL animals in any situation and I asked what they do for animals they see on the side of the rode. she replied " we don't want to see them suffer we call the humane society and put them down" that is how they care for animals it could be even 1 hour old and the mother could have just abandoned it and they would euthanize it and not give it a chance, it could have just a fracture and they wouldn't even try to help it at least I will do my hardest. 6) all i had was $50 and it is 75% of their $95 visit charge then they refused to take my money and I work at animal associates and she made me sign a paper so I get a discount I did not get any discount. and then sent me a final notice to pay it all at once or it will be sent to collection and I didn't even get a first notice. this vet is full of inconsiderate people and is a joke I highly suggest going to Bay State Veterinary Emergency Services they are so much more respectful and caring and they actually work with you and are reasonable. I wish I went there but I was a mess and crying and was not thinking straight. R.I.P Minnie at least he passed away with a family who truly cares about him very much and we got to burry him properly like he deserved. you will definitely be missed Minnie. Read Less

Great experience!!! My dog was hit by a car, the staff was quick getting her in even though she could walk, with limp, they were curious and compassionate and patient with me since I was a hysterical mess! They did not perform any unnecessary costly testing. My dog is very scared of the vet and difficult to handle. The staff did a great job of handling her. When all was said and done, and my dog had no broken bones, I thought the bill would be pretty expensive, $118 was all I paid! Emergency visit is $90 itself. I was lucky and my dog did not suffer massive injuries where the bill can get big. I will definitely use this vet again! They even followed up with A phone call to make sure my pup was doing ok! Great staff Read Less

My daughter brought her dog there for blood in his urine. She was told it would cost her $95. Fine no problem. They checked his heart and then told her...it will cost you $300 for further checking. So my daughter asked...what was the $95 for? Their reply.. $95 just to walk in the door and we checked his heart! Really...what a rip off.. will never go there again!! Dog was bleeding and they refused treatment because she got denied for a credit card. Yup they are there for the money, not our pets. Very sad Read Less

Only complements for this amazing place! We had our vet fax over our dogs records because they couldn't do a surgery our dog needed. They took us right in, took all the info they needed and had him in the back doing blood work. They gave us plenty of options and explained all costs and risks to us. They saved his life this night and I'll be forever grateful! Staff is wonderful and very patient! I called twice on the same day after he came home with questions and they answered all my questions. Would bring my animals here anytime. Read Less

I wouldn't recommend going there. If youre trying to help your pet, I wouldnt go there. They didnt seem to offer enough other options besides euthanasia, and I think that it would be better to go to a different veterinary place, so that you dont regret having your pet put to sleep unnecessarily.Read Less

They took such great care of our cat when he had an emergency! He was there for 2 days and they completely kept us in the loop daily of his progress.. I had questions after he came home and they were patient and kind to me. The receptionist gave us some great tips on how to work in his new diet and where to Oder his new food at a lower cost... Would absolutely bring my animals back if there was another emergency!! Read Less

It was long after midnight when we found our little Shih Tzu struggling to breathe after playing with a raw hide chew.  We rushed to Mass-RI Veterinary Emergency Room.  They saved his life.  He is home and healthy and we cannot thank this team of knowledgeable caring vets for their quick action. Read Less

Rushed my cat in, for respiratory distress. She has seizures and needs a specific treatment. The doctor nearly demanded $1500 UP FRONT to do tests because my vet wasn't open to get the records. REFUSED to give me my cat back so I could get her to another emergency clinic! After demanding they do the treatment that she responds to, they waited and told me it wasn't working and we'd have to put her down. Then decided we could pay $$$ to keep her suffering on oxygen until the specialist arrived in the morning and have him take a look at her. In the morning I would go to my own vet, but they gave a speech about the $$ being the same for the specialist blah, blah, $$, blah $$$, blah, $$$$. We couldn't let her suffer so we made the heartbreaking decision to put her down. While we waited, the medication we insisted they give her started to take effect and she bounced back - minutes before the lethal injection. They only care about the $$$$$ not the pet, and not the owner. The vet was heartless! The tech was at least sympathetic to the situation.Read Less

Brought our dog in for bloat had to put her down 2 days before thanksgiving, Not only was one of the attendants very rude and unprofessional they lost our dogs paw print. They told us there was a few other dogs put down at the same time and with the same name give me a break. Dont lie about that you didnt do it of if it is true you gave it to the wrong person you are very very bad about taking care of people and there loved ones Read Less

I have bought my pup Louie here on several occasions and staffis really nice. My last visit was because my dogs leg was limp. My first thought was luxating patella (common in pugs). I brought him thinking I would be paying for surgery not euthanizing my dog. The vet took a few xrays and it showed a broken femur bone. He hadn't done anything to have broken it though. She explained that it was possibly bone cancer and our only option to confirm would be amputation to biopsy. Lou was 10 with arthritis in his hips so amputation would not have been good for him. I paid a few extra $ to have surgeon look at xray and give second opinion. Based on his age and location of break it was thought to be cancer. Rather than amputate and start chemo (which would only prolong the inevitable) we decided the more humane thing to do would be euthanize. It is very unfortunate that they don't actually have a radiologist on staff to read xrays since they take them. I struggled for awhile with my decision because of this. I think had an actual radiologist gave me an opinion I would have felt better about it . They offer a cremation service and make a little paw print plaque for you. Originally I was told $140 but it ended up being $180 because of his weight. My overall bill was about $600. It was hard to pay this when you lose your dog and don't feel like you have a solid answer. The staff seems to be very compassionate. I would bring my pets here again but perhaps not for xrays. Read Less

The staff here are amazing. They went above and beyond to do all they could to help my cat Sulley. Unfortunately Sulley wasn't able to pull through. My husband and I are very thankful for all they did for us and Sulley. I wish they were able to off regular veterinary services, not just ER. They are truly a great and special group of people. Read Less

From the minute he went under for surgery to the moment he woke up Mass-RI Veterinary kept us in the loop no matter what time it was. Thank you everyone from the bottom of my heart for treating Bentley like he was your own! You treated him a couple of months back and he has made a fantastic full recovery! Thank you!!! Read Less

This place saved my cats life. One day she was fine and the next day she couldn't walk. They diagnosed her in 30 minutes and were 100% on point. She has severe renal problems and I never knew. She was so anemic she was on the verge of having problems breathing. Her other vet never picked up on it. After 6 very anxious days she came home. Tonight is the second night home and she is happy and doing well. We have a long road ahead of her with long term care required, which they made very clear. They treated my princess as the princess she is. I would recommend this place to everyone. My cat Trinity will be forever greatful to this place and I will never forget the kindness and professionalism shown.Read Less

Cat brought on for a blockage at 1130pm. They give the price to take care of it and keep him in the hospital 1300-1500 estimate. We tell them Ok lets do what we gotta do. They say Ok we need $954 right now before we do anything. Well I have $500 on me can I get the rest first thing in the am. Their response NO, WTH, it's now midnight and you can't help the cat because I don't have a lousy $400 for deposit. They would not do it. They could care less about a member of your family suffering and are just money hungry. Had him unblocked and will be bringing him to Anchor in the morning at least it's not all about money there. Anchor really seems to care about the animals. Read Less

We had a great experience here.The vet and staff were helpful, efficient and full of answers to our dog's ailments. We walked in nervous and scared about the condition of our furry family member and were quickly reassured that everything would be handled to the best of their ability.I would highly recommend this place to anyone whose pet is in need of urgent care.Five stars! Read Less

Our kitten needed emergency surgery because he ate something he should not have. We were expecting that he was going to have surgery to his stomach and intestine. The doc was able to successfully remove everything only going in through his stomach. I was very shocked and pleased to say that the staff here was honest enough to tell us that the entire bill came in under the estimate and we will receive a refund! Thank you for taking care of our little guy and also for being honest with us! Read Less

Service at the front desk was good but the Doc was not very knowledgeable. My kitty was not treated completly only half treated for them just to make a buck. Ended up going to MSPCA Boston Hospital who did a terrffic job but it was to late. In Boston ware it was full treament which would not have worked or no treatment at all. which was the correct way. Past treatment was also questioned.They put it on the line there was no treatment in between Not half treatment just for the buck and sending the animal home to die. Please drive the extra 60 miles to Boston it is worth it. My ketty had to be put down which was done in a such humane and caring way and atsmusphere. Also free of charge as the believe no animal should suffer. If I had gone to Boston eairler I think the doctors being so knowledgeable there and stright forward no half truths my cat would have been put down eairler because there was no hope for her to servive in the begining. Such a humane place everything was arragned from emergency treatment to cremation. what made it a little more easy I recieved a clay box with my kittys last paw prints in it made me feel a little better.Read Less

We have taken both of our dogs here on several occasions. Bleeding gums, tooth stuck in our dogs mouth, dog ran into a car, and a few other incidents. They are open 24/7 and always provide great care. Our most recent visit was to put our dog down who had a seizure that day. They did a test and saw that she was internally bleeding. The vet came in and calmly explained to is what was happening and we had to say bye to our best friend that day. This place though was so great. They let us say bye to her, they have us a mold with her paw print and name on it, and put her in a box with a flower on top for us to bring her home in. Everyone at this office was so genuinely sorry for us. Very sympathetic and genuine people. Read Less

If they had 10 stars I would give it to them!!  The care was fantastic, They are there for the animals, not the wallet lining!  They provided the most compassionate care while being affordable.  Had I stayed in RI for emergency care I would still be in tears not knowing what to do for my pup.  Because of them & Titan Vet Clinic on Airport Rd, in Warwick my pup is sitting on my lap, after less than 24 hours after being seen and having successful surgery.  Cannot express my gratitude enough! Read Less

Like all of these kinds of places, extremely expensive and they want a 75% deposit on your estimated bill before they'll do anything. Sent my cat home with a blocked bile duct because I didn't have the $2,000 they demanded immediately. Brought him back a week later after I finally managed to raise the money--only to have them tell me that the original estimate was wrong and the bill would be closer to $4600 for which they wanted a $3500 deposit, which I didn't have. So they turned my cat away again even though he was in critical condition by this time. Ended up having to bring him to another vet later that day to be euthanized. Truly heartless. Read Less

So I found myself at 9pm taking my dog over to the ER because he had a piece of glass in his paw. Luckily this was located nearby and it was open 24 hours. They were quick too. I had everything done in 1 hour. Everybody was nice and reassuring and guess what? I didn't wind up bankrupt after I left. They gave great anticipatory guidance and they also followed up my visit with a courtesy phone call to make sure all was well. I am very grateful that they are open 24 hours otherwise my dog would still have a piece of glass in his foot! Read Less

We came here due to our regular vet being closed.  It was a weekend night and our dog was not acting like herself and we decided we had to bring her to the ER.  We called before arriving and once we got there were taken into an exam room right away and greeted by the nurse.  Both the Vet and Vet Nurse that assisted us were very nice and good with our dog.  Our dog seems timid at first but once she smells you she will lick you and that is exactly what she did with both men that took care of her.  We were unsure what was wrong with our dog so of course they asked us many questions as they were trying to narrow down what could be wrong with her.  Her symptoms were panting, rapid heart rate, head down, tail between the legs and just wanting to be with her mommy (very skittish).  Just very abnormal for our happy loving lab.  Before anything started the nurse gave us an explanation and an estimate of the procedures they wanted to run.  After doing blood work and xrays the Vet Nurse noticed her tail never moved while she was on the exam table.  He then realized what was wrong, Swimmers Tail aka Limber Tail Syndrome.  I googled it and here is more about it "store.ilovedogs.com/2013…;.The Nurse and Vet came back in and told us what was going on with her and what needs to be done in order for her to heal and feel better. Rest, no wagging of the tail and medication as it is very painful.  Our dog had not been swimming or excessive playing on that day which are known to be causes of swimmers tail, so we're still unsure of the actual cause.  I'm just happy she is healing and feeling better.We were there a total of 2 hours from about 10pm to midnight but it was not bad considering the tests they ran.I can't thank the staff enough for how well the treated us and our dog, their great communication skills and actually figuring out what was wrong with our little girl.  She is feeling so much better and is already back to wagging her happy little tail. Read Less

This IS the place.That's about as simple as it needs to get.  If your pet is sick or hurt.  Take him/her here.  plain and simple.My cat was transferred here from my vet because my vet closed at midnight, and the cat needed continuous monitoring--had a catheter, etc.  These folks treated him like royalty.  My cat ultimately stayed there for another surgery, and a total of 5 days.  Every day I got at least one call from a doctor doing rounds, and another call from a vet tech on an update.  I also visited every  day, and saw the care they heap on their 'patients'.  I also got a chance to see the 'nature of their work'.  Sometimes the waiting room would be close to empty, and other times it was slammed.  Regardless, they always made time for me and my questions and concerns.Quite simply, this is an emergency room and hospital.  Just like one you would go to for emergency care, but for animals.  With competent and caring doctors, qualified and empathetic vet techs, and some wonderful communication systems! Read Less

I'm naturally suspicious when it comes to the vets.  I think most people are.  But aside from a couple of small hiccups along the way I think that the job done to save my cat was good.  Communication was a little on the slow side, and that is one thing that, as much as I understand they are busy, they have to keep in mind that this is someone's child in their hospital and they should act accordingly by making calls as much as possible with status updates.   Also, they have this great option on their check in paperwork, that they can text you pictures of your animal!  That, I should say would be great if they actually did it.  I even reminded them to and they said they would, but they never did.  So really this is a 4 1/2 star review that I am rounding up to, because there should be a simple question asked:  Did they do their job?  The answer all day long is yes.  I'm not going to comment on prices because I think we ALL know that is just silly to comment on. Read Less

Like many others who have reviewed the Mass/RI Veterinary ER I am convinced my pet would have died without the compassionate care of the associates working there. My six-year-old cat had been breathing heavy for a little while and we tried making an appointment with our regular vet but they gave us a two-week wait time. About four days after that initial call my husband and I came home from work to find that our cat was panting and breathing much more audibly than before. We took him to their Swansea facility and they immediately brought him in for x-rays and put him on oxygen. Three days and a few tears later, our cat is back home with us, on five prescriptions and recovering from the ordeal in which we discovered he had heart disease. They even texted us pictures of him while he was staying overnight to let us know he was comfortable and feeling better. While his medical challenges are a common issue with his breed we might never have found that out until too late if not for the Mass/RI Veterinary ER. We are very, very lucky to have such a practice in our community to help our furry friends and if your animal is ever having an emergency do not hesitate to bring them in for help. Read Less

When my dog became extremely ill after accidentally eating something she got into and required emergency care/services that my regular vet could not provide, we were referred here. My vet was able to fax over my dog's records so they we expecting us right away. Upon arrival we filled out a short form and we taken into a room. The quickness in which this happened was extremely professional. The vet assessed my dog and offered me many options of how to proceed. She explained everything - and I mean everything - in detail & was upfront about costs. Costs were manageable for the care provided. Pets who spend the night are allowed a visit and they can text you a picture of your pet if you would like (WOW!!!).The entire staff is amazing from the moment you arrive until you leave. So stressful to have to go to an emergency vet but you are in good hands here. Read Less

I brought my dog in very late on Sunday night/Monday morning.  I called ahead and he was immediately taken in.  The veterinarian explained my options and did not force any unnecessary tests or procedures on me.  All in all, great job from the moment I walked in until I left by every employee I encountered.  The cost was extremely reasonable for an emergency visit, and I liked that they followed up with a phone call afterwards.  My dog recovered fine and I would highly recommend them if you are in an emergency situation! Read Less

I brought my dog here on a Saturday night.  Being accustomed to the human emergency department experience, I expected long waits and short time with the vet.  On the contrary, I barely waited at all, and the vet patiently answered all of my questions (even those not related to the acute visit) and reassured me.  The vet seemed extremely competent, presented multiple options for how to proceed, and was cost conscious.  Unlike my normal vet, I wasn't pressured to pursue the "do everything, no cost spared" approach when doing so wasn't really reasonable.  They called to check on my dog on Monday, which was very nice.  I left having spent less money than I had expected, and felt the pricing was reasonable.Highly recommended. Read Less

I found a cat by the side of the road on a Sunday afternoon and drove cross-state to Mass RI Vet ER. The little one was in bad shape and the end decision was euthanasia. But I was there for over an hour and Dr Daly, vet tech Kelsey and the whole staff showed so much kindness, compassion, respect and patience. I felt part of a team that was caring for this poor, but lovely and sweet kitty. I would not hesitate a second to go there with any veterinary emergency with my pets. Read Less