we’ve taken our small terrier Hank here since we moved to the area almost 3 years ago, and have had good experiences each time. Hank is very nervous at the vet’s and with being restrained, so it’s nice that the staff knows this and makes every effort to make the visit positive. yesterday was the best visit he’s ever had- Dr. Ortolani went really slowly with him, and he was abnormally calm for the blood draw! All the assistants were great with him too, offering him lots of love and treats to help him feel safe. Thanks everyone at Kindess, you’re the best! Read Less

I love Kindness Hospital in Waltham, Mass. The quality of animal care and wellness is excellent. The staff is knowledgeable about all aspects of pet care and so helpful in answering questions. They are also very kind with all, animals and people, alike, which my shy little Moxie appreciates as do I. I always leave knowing that Moxie has been given appropriate, trustworthy top-notch care. Read Less

We just started sending our pup to Skipton for daycare during the past few weeks and have had a great experience thus far. When I initially called to inquire about pricing, requirements, etc, the woman who helped me was super friendly and accommodating. Skipton is associated with our vet (Kindness Animal Hospital, which is AWESOME btw), so it was easy to have our dog's records transferred over. May has so far been to camp three times and has come home exhausted every time - always a good sign in pups! I especially love that Skipton uploads pics of the dogs playing during the day so I can see how much fun May is having while I am stuck working. Dropoff/pickup hours are great (7-7!) and price is right around average. Read Less

I have brought my kitty here twice so far and everyone here has been incredibly warm and friendly. The vet who looked at my cat this past time was informative and showed genuine care for my pet. They sent me home with special food that I eventually didn't end up needing, and they were the first to offer a full refund if I came back to return it. I'm so happy I found this place! These guys rock! If you're looking for affordable veterinary care with passionate and caring people who will look out for your pets, definitely come to Kindness Animal Hospital! Read Less

Susan R.Rosenblatt clearly doesn't know how to handle the cat. Regular checkup fee is $70, which is similar to other vets. However, they don't do anything! Checkup ONLY includes weighing my cat, listening to heart, looking at cat's eyes, teeth, and anus. So not worth it. If you want to do blood test or bring your cat's poop, that's extra $70 EACH. And clearly, when she tried to cut my cat's nails, she was really unprofessional and my cat was so angry at her. I really don't recommend this place. Read Less

It's always hard to leave our little furry family members when we go out of town, but Skipton makes it so much easier. Our oldest pup tolerates Skipton (and really anyone other than me) but our youngest pup absolutely LOVES Skipton! How do I know?! They post photos all of the time during their stay. It is so fun to be across the country and still see that our boys are happy, healthy and being cared for. The staff at Skipton all seem to really love dogs and that love is felt by the pups.The thing that really stands out for me is that our dogs come home healthy. I used another kennel before and my dog always came home with an eye infection. But at Skipton the boys are always a healthy weight and look just as good as when we dropped them off. Read Less

I used this vet when I had rats, as it was one of the only ones around that would see small animals, and they were so great that I continued going with the cats I adopted after the rats passed away. The doctors are super nice and everyone in the office is accommodating and professional. Read Less

I have been taking my dogs here for about 15 years. Dr. Susan Rosenblatt is an angel. She has cared for my dachshunds with a kind and extremely capable, experienced hand. never pushing any unnecessary treatments. When my 14 year old girl passed at another, closer hospital she still sent a card and cried with me. These people love animals. I drive from south of Boston to see them because they care. I could not recommend this practice more. Read Less

I drive 30-40 mins just to bring my Lily here!She's normally a very nervous pup, but as soon as I park to drop her off and she sees where she is she gets so excited and runs right to the door.If you follow their facebook they post pictures of the dogs that are currently there playing outside. Read Less

I have been taking my dogs here for atleast 5 years, and I would never wanna go anywhere else. All the vets and assistants, are extremely kind, and genuinely care.  Dr. Rosenblatt especially, is amazing, she doesn't insist on unnecessary extras to pad the bill, and their prices are reasonable. I never have to wait very long, and the waiting area, and exam rooms are very clean. Highly recommended this practice for your beloved pets. Read Less

I was referred to Kindness Animal Hospital by a friend who was alarmed seeing my 14 yr old minature schnauzer protruding stomach, causing her ribs to be exposed.  I went online and it stated usual wait time is 25 minutes, and it is usually not busy at this time 8:00 am.  I arrived around 8:15, with only one person ahead of me.  The receptionist asked if  had been there before,  I said no, and then she picked up a call and spoke in detail to this new client, explaining to bring pet records,  and going over schedule of openings to book an appointment.  After waiting awhile,  another person asked if I checked in and gave me my patient former to fill out.  I did that and then asked if I  should schedule an appointment or wait for my dog to be seen.  She said it wouldn't be long.  After waiting an hour I asked if my dog would be seen soon.  That is when a large woman barked "This is a hospital, not a emergency room...if you want a emergency room go to Bear Hill Road Vet hospital in Waltham.  Kindness needs to change their name to Kindness Animal Clinic.  They operate as a clinic, not a hospital!!  Very deceptive to give the impression you can go in and get help, instead to be scolded by staff for thinking that way.  Total waste of my morning. Read Less

All of the people working at Kindness are wonderful!  The sense of urgency and caring is top notch.  You can tell immediately that the personnel is always looking out for your pets best interest.  My wife and I have been to Kindness twice and will continue to go there in the future. Read Less

The whole team is awesome. The staff helpful and nice and the docs outstanding. My dog ate some chocolate yesterday and we brought him in for treatment after we tried to treat it ourselves (which was a Saturday - they are open until 4:30). Today we are seeing some new symptoms, and I sent an email to the practice on the off chance that someone would read it over the weekend. And my vet answered!!! It's such a relief to be able to figure out if he needs to be seen and to feel supported through our worry! Read Less

I can't comment on the daycare but I wanted to call to get some information because I'm looking for a daycare for my puppy. Since their website doesn't work (or maybe they don't have one?) I called about 3 times on 3 different days with no answer. Finally got someone on the phone who seemed uninterested in talking to me and didn't have any of the enthusiasm that I'm reading about in the other reviews. Called another place in Belmont and had a much better experience- will be visiting them instead next week. Read Less

My giant moosebaby, Baxter, starts whining in excitement once he realizing we're going to CAMP SKIPTON. This 100-pound pupper is super friendly/gentle, but he's also an anxious rescue prone to minor bouts of panic in weird situations (and from his perspective, a strange pillow on the floor is weird). They are the ONLY place able to groom him (haircut, nails, etc.) and I think it's because they let him take some of the lead, such as letting him stay on the ground rather than forcing him on the (terrifying!) stainless table.They post pics during the day during outside play times. They also spend considerable time getting to know your pup, then pair him/her with dogs they think will complement their temperment/size/activity level. Baxter is so much more socially capable now.As a huge plus, they are in the same building as the best vets in the area, meaning if something were to happen they have very quick access to assistance (many of the employees work parttime at both places as well, I think). Read Less

I have a degree in Zoology And I've had many pets since I began going (in 2000) to the caring and highly competent doctor's at kindness animal hospital. There are two "regular" vets, both equally good: Dr. Geoffrey Jarbeau and Dr. Susan Rosenblatt. There's also a top notch surgeon although I dare say all three can handle most things. What's particularly great is that they have better than average access to diagnostic equipment, most on site. Easy parking right out front, and hundreds more spaces across the street in front of CVS and Petco. There's a second door if your pet gets upset in general waiting rooms, that takes you right in to an exam room. Unfortunately I've had to end the lives of several pets here and I can say it's a far better spot for this than elsewhere, partly because of the wonderful vet techs. They light a special candle in the waiting room to alert other clients that "someone is grieving" It's much cheaper than other practices, obviously cheaper than Angell and Vescon, but also cheaper than vets nearer to me in Cushing Square Belmont. There's even a great boarding place right next door! Wow, if my pet were sick and I had to leave town, I know where I would board them. Like all vets they overcharge on tick remedies but are very happy to help you purchase medicine online. No stink eye here! Do yourself and your pets, yes even chinchillas and ferrets, a favor and come to Kindness. No I don't work here, I just feel strongly that there are differences in vet care, many are burned out doing dogs and cats over and over, too many can be abrupt about hours and prices, and when you find someone good, speak up! Read Less

Kindness is the PERFECT name for this vet office! Entrusting one of your most vulnerable family members health (since they can't "tell" you what is going on with them) to someone can be a difficult decision. Look NO FURTHER than Kindness. Your trust will not be misplaced! Dr Susan and her team are Incredible! They truly do Love each and every one of their clients! Everyone in the office knows each and every clients and their "parents". Not to age myself but it is like you are at "Cheers", when you walk in they practically all yell "Norm"! Keep up the Great Job! Thank You just doesn't seem like enough. Read Less

Couldn't be happier with the service and care at Kindness Animal Hospital. We just got a puppy and need all the firsts that go with that. Dr Geoffrey Jarbeau, was friendly and open. He involved my kids in the appointment, which is awesome. I asked some direct questions about  costs and procedures and was answered throughly and kindly. In the past I've been shamed by Veteranarians for asking these direct questions. In fact the vet tech (who was also great) commiserated with me regarding the costs associated with a new puppy. So super happy. Read Less

I cannot recommend these guys enough! We had a semi-emergency one night, and the staff (Kim & Becca) kindly offered to stay open past closing to accommodate us. Everybody continues to go above and beyond in service, and I feel like everyone genuinely cares about your pet's health and comfort. Their overall approach to care and medication is on point (i.e., no pressure to neuter/spay asap, overmedicate, etc). I have been to several vets, and I am so glad that we have finally found a keeper! Thank you guys! Read Less

I've been taking my dog here since he was a puppy, and have only wonderful things to say about them.  They're always great to bear and to me and genuinely love the dogs they take care of.What sticks in my mind most was the very first visit when one of the guys was just handing Bear (my dog) treats while we talked.  I said something to the effect of "he's trained, make him do something.  he doesn't get freebies at home" and they said "oh, yeah, i'll get around to that.  right now i'm just making sure he likes this place.  i don't want him to learn to be anxious about it".  By the time I came to pick him up, They were telling me about his quirks (all stuff you'd need to hang out with him to know).  To this day, they know his name when I call even if I haven't been there in a year.I've been living in Cambridge for seven years, and make the drive past who knows how many kennels to get to Skipton whenever Bear needs a place to stay. Read Less

They work with the kennel, they almost killed my cat in 5 days. It's a diabetic cat, they never tested his glycemic control, then they did all the possible bloodwork in a 16yo cat, but they were not able to save him, so they brought him to the ER. At the end I spent 1500$ for nothing, it was enough to hydrate him and do insulin... after one day we pick him up and now he feels great as before bringing him there. The answer to our complaint was: " you want to have an old sick cat... so you have to pay these money to take care of him...." THIS IS NOT PROFESSIONAL AND IS SOMETHING SAID BY PEOPLE WHO DON'T CARE ABOUT ANIMALS, BUT ONLY ABOUT MONEY. Read Less

I don't have too many experiences with animal clinics, but I really like Kindness Animal Hospital - it's really close to my house, which was my number one priority when I first shopped for a vet for my cutie-pie pup Lychee (insert shameless advertisement here:  follow him on IG @lycheethemorkie!).  It's very small office, with limited parking, so my suggestion would be to park in the parking lot across the street that was intended for the overflow of Petco/Dunkins/CVS customers (btw, that Petco placement is CLUTCH - super convenient for when you're already out with your pet) and walk over - just look out for traffic as it's not a crosswalk.The doctor's and receptionists are all fairly friendly, and seem to love animals, another priority of mine (I want to make sure my pet would be handled not only with expert care, but by people who actually... you know, care).  Their turnaround time for tests and results are also very fast, which is much appreciated, and they're fairly descriptive of diagnostics and next steps.One thing I noticed that they could work on is better communication of costs for people with pet insurance.  During my first visit, I was asked if I had pet insurance, and when I said yes, that was the end of that conversation.  I think they assumed most of the cost would be covered so I wouldn't need to know much more about the breakdown of the costs for routine exams and vaccinations.  Vets are far from cheap, and even if you have pet insurance (which is also expensive), coverage is minimal.  I found myself with much more bills than I had originally anticipated, which is partially due to the segregation of the clinic and the insurers.  It's much different from personal healthcare (for example, my eye doctor is able to pull up my benefits immediately and tell me my out of pocket costs).  It's probably not just this clinic, but how the overall pet health industry works - I had just wish they could have mentioned it at the first visit, so I could have done more research in advance.  They could have also given me a pre-estimate ahead of time for a typical checkup/vaccination, but again, I'm not sure if this is an industry practice, and you may just have to call ahead and ask, which I would recommend.  To help future potential customers, I'll break down some of the costs charged by the clinic - do your own due diligence against your pet insurance to see how much each fee would be covered, as again, my insurance only covered a small portion of the cost and I was fairly surprised at my out-of-pocket expenses:Physical Exam: $68 Vaccination - Rabies: $27Vaccination - Bordetella: $28Vaccination - Dhl-P: $17.43Vaccination - Parvovirus: $17.42Heartworm Test: $45Fecal Test: $44Deworming: $28.85Neutering/Spraying: $389Teeth Extraction: $75Blood Test: $125Urine Test: $47They also charge a $3.95 Waste Disposal fee to dispose the syringe and other medical equipment used during the checkup, which is reasonable.  Also note I've gone here two years in a row for almost identical things, and prices have gone up for everything.  The most was a physical exam, a $3 increase.  Everything else was around a 50 cent increase, so use that as a benchmark if you're reading this review a few years later.  As you can see, the costs add up quickly, and if they continue to rise over the years, I may have to look for a cheaper alternative. Read Less

Great value compared to other options in the area. Took great care of my dog, and I enjoyed seeing pictures of my pooch on Facebook while I was away. I felt like family, and I will definitely be using them again. Read Less

I highly recommend Kindness. They are SO good with my little guy. Everyone there is very kind and patient. They answer all my questions and are always accomodating to my schedule. It's obvious how much the people working there love animals. I would give more stars if I could! Read Less

Thank you all so much for being SO helpful with my foster dog (Prince) yesterday and walking me through the process with him. Thanks for being genuinely nice people and listening to my story and hearing me out. I appreciate it more than you know. Once I have a dog of my own I will be coming to you <3 Read Less

This is by far the best place to take a sick or injured animal. my hamster was very sick,not only did the take the time to explain what was wrong they even sent me a card after she passed away. they are very loving and gentle. they are wonderfully staffed and everybody is super nice. 10 stars if i could.Read Less

I rarely write reviews about businesses, but my experience at Skipton Kennel was beyond amazing! I have 2 dogs one of which could be classified as "difficult" she is from the pound so sometimes she is unsure of new people. I made this known to the staff and owner Karen up front and they did not turn me away and instead was very patient with her and even let her stay the night as a trial so they could really get to know her and work with her. Karen called me throughout the day to give me updates on how both dogs were doing too! Service was above and beyond, Karen treated me like family and being new to the area was so welcomed! I highly recommend this kennel to anyone in the Boston area. I feel at ease knowing my pups will be well taken care of and loved when we are away!Thank you, Skipton:) Read Less

Fantastic doctors and professional staff who are always caring, compassionate, and knowledgeable. Additionally, they are always upfront about treatment options, provide sound advice, and never try to sell you on unnecessary procedures! Highly recommend! Read Less

Everyone here has been nothing but AMAZING towards my cat! At first brought her to a free clinic in Allston, where the vet there didn't act as if he cared at all, so we brought her over for blood work to Kindness. They were able to squeeze her in within an hour because of a cancelation, and I'm forever grateful. They did blood tests, and explained everything in detail to me, made sure I knew exactly what was going on, and what to expect. They also care about the animals, and you can see that. They saved my furbaby, and I can't thank them enough. Normally I bring her when I'm worried, but now we're going to bring her for an annual check up to Kindness each time. Thank you so much!! Keep up the amazing work!! Read Less

I just call today to reschedule an appointment and the person who answer the phone (called David I believe) was very rude. He seemed to be rushed and his excuse was that they were understaffed, so not really my problem, and now wondering if I should continue taking my dog here. Read Less

I was nervous taking my elderly cat to a new vet for a check up. In the past, vets have attempted to upsell me on my kitties, pushing numerous tests ect. Kindness is a small, welcoming, clinic. We received prompt attention and treatment and clear instructions for our first visit. Our appointment occurred right on time. Both Dr.Jarbeau and tech Allen were very gentle handling my old kitty cat and practical with respect to their suggestions. I will definitely be returning when it's time for our next check up.Read Less

Kindness Animal Hospital is a great animal hospital, doctors and staff! We moved from Connecticut to Waltham and checked out a few veterinary clinics - we felt the most comfortable with Kindness. Even our very shy boy and our "little" fresh calico do great at Kindness! All of the doctors are patient and seem to care without doing a lot of unnecessary treatments, etc. Definitely a gem for the City of Waltham's pets!!!! Read Less

There's no one I trust more with my dogs than Karen and the kind-hearted people at Skipton.My younger dog is a regular for camp twice a week. They have him matched with a playgroup of dogs his size and energy-level. I love seeing the facebook pictures they post of them all frolicking together. He was under-socialized when I adopted him from the pound and Camp Skipton has played an important role in helping him evolve into the wonderful pup I know today. My older dog is more than a bit feeble. They dote on her like the princess I think she is and take care of her many special needs. They ensure that every day there is amazing for her.Both dogs [and my previous one that has since passed] have boarded there many times. I know that when I can't take them on a trip, that Skipton will keep them so safe, busy, and loved that they won't even miss me. Read Less

One of the best Vet's around. Staff are very friendly and kind. Dr. Rosenblatt is a passionate and caring vet. She has been so good to my cat Cypress. I moved out of the city but i still make the trip to Kindness Animal Hospital. I wouldnt take my cat anywhere else but hereRead Less

I have found kindness animal hospital because of Dr Susan Rosenblatt 10 yrs ago. She is very good with animals that are scared or aggressive due to fear on the internet. She was there way before Caesar Milan. She has taken carenof my Merry who had aggression due to fear and Dr Rosenblatt was able to tend to her without a muzzle. The other doctors there are very good and knowledgeable and the staff are great! I will continue to make my way to waltham from cambridge just to see the vets and the staff at kindness. Read Less