Our experience at Canterbury Tails was mixed. It was great that they were able to see our two cats quickly and were not backed up. The staff was polite.Our problems began with test results that were first positive than not positive for one of our cat's thyroid. The Vets pricing was exorbitant and though they said they were a holistic clinic, we saw no sign of anything of that. The medication given to both cats was prescription drugs, and they were both on weeks of medication to no avail. One of my babies developed a severe urinary problem, was passing blood clots and began straining for hours to pee, and peeing everywhere. She could barely walk any longer. She either urinated everywhere or urinated in huge quantities. She fell when she attempted urinating, and had lost nearly all the muscle tone in her hindquarters. When she became unresponsive for a while, between urinating, even though she had been on medication for nearly six weeks, we decided that it was not fair to her to attempt to keep her alive, while she continued to suffer, and that it would be heartless and cruel of us to do so. The Vet at this clinic refused to help us let her go. She wanted to put her on other medication, more medication, more tests and when we refused, she insulted my wife and said they do not ever put an animal down.We were new in the area and had to seek another vet to help us, so our beloved baby did not continue to suffer. It appears that the only thing holistic about this Vet is that they will keep the animal alive by any means, through any pain until it dies.We found a new veterinarian, that helped our other baby with one shot get over a chronic sinus infection that she had since we rescued her. Whereas with Canterbury Tails, they had continued to treat her with weeks of medication (2 different ones) that cleared it up, but it came back within a few days of her finishing the medication.After we had switched Vets, and our beloved baby was gone, we did receive a sympathy note from Canterbury Tails, that contained more insults from the vet.If you love your babies as we do, but do not want to see them have to suffer when their time has come. Do not use this clinic!!! Read Less

I have been talking all my animals to this clinic for years now.  They are outstanding in all areas.  I and my cats are treated with individualized attention.  We are never rushed and I never feel taken advantage of. This is a holistic veterinary clinic,  the approach is different here.  The emphasis is on preventative medicine. They are passionate about the health of your animals.  I no longer live in the area  and I now drive the hour to get there.  BEST VET EVER!!! Read Less

Helpful friendly staff that go above and beyond to help their patients and their familys. I had a great experience there where I learned how to hydrate a clients kitty. It very informative and well taught so that made it easy to learn. Thanks I appreciate the benefit of your experience. I will continue to recommend this business to my friends and family. Read Less

I love Dr. Rylestone and her staff. She really knows her stuff and has a vested interest in the health of your animal. They don't fluff you up and make unnecessary appointments. She calls it like she sees it and makes the best recommendations from her assessment of your animal. If you don't like what she had to say or the tone in which is said then you need to take a good look at yourself. This isn't a game, she's not fooling....the health of your animal is serious business. I started going there when I lived in Brookfield, I now live in Grafton and will drive the hour to see them, that's how much I believe in what they do. As long as Dr. Rylestone is in practice, I'll make the drive. Read Less

Great staff and so dedicated to the animals. Very thorough explanation of treatment options and I love how they focus on immune health-something that is sadly overlooked by more traditional veterinary services. I'm so happy I found Canterbury Tails for our animals- thank you for your services! Read Less

Over priced, condescending, said dogs teeth were not bad 1 month later said dogs teeth were awful and scolded us for not brushing his teeth, yeah you try and brush a dog's teeth. Never going back, or waiting in the exam rooms for over a half hour past appointment times on both occasions Read Less

Just the holistic vet I was hoping for! Our first visit for our English bulldog puppy was perfect and thorough. I have nothing against conventional veterinary services but I do like to have choices to limit endless unnecessary shots that might hurt our pet's immune system. This vet gladly titers to ascertain if a shot is still providing immunity so no need for a cocktail of booster shots which are so tough on cats and dogs. The vet and staff are dedicated to your time and pet. Overall an A++ experience. U. George From Grafton, MA Read Less

Where do I even begin with this place?  If I could have given no stars I would have. I was looking for a vet for my two dogs and came upon this place.  I stopped in one day and asked a couple questions and it seemed ok but I did notice that no one was in there and that should have been my first clue.  I soon made an appointment for my dog and when I went in, again no one was in there.  It was at that point I should have known to walk out; I don't know how they stay in business.  The 2 girls at the desk did not acknowledge me at all until I finally said I was there for an appointment and they still didn't say anything to me.  The girl brought me in to the room and said nothing to me or my dog and I got the feeling she doesn't even like animals.  The rudeness just kept up with her unprofessional attitude through the intake and then how she handled my dog.  Things did not get better with the vet either whose name was Anne.  She was incredibly rude and had absolutely no knowledge of my breed which was evident when I had to explain things to her about the breed.  The vet made many rude comments to me about my dog that I did not appreciate at all!  Every person in the office was rude and unhappy.  The fees were outrageous and they will try to charge you for several supplements if you are not careful.  This place is a total nightmare on so many levels. The experience I had here had me completely beside myself for the rest of that day and I plan to let as many people I know about what horrible service they provided.  You guys should be ashamed of yourselves. Read Less

Dr. Anne Rylestone and staff represent the very best in veterinary care. They offer homeopathic remedies instead of the usual drugs. Dr. Rylestone listens carefully and shows great care and respect for both the pets and the owners. I feel completely confident that my rat terrier, Jacoby, is receiving the best possible care. I highly recommend this veterinary practice. Read Less

The veterinarian was very thoroughwith my pet's exam. Holistic options were shared with me. The veterinarian also practiceshomeopathy and herbal medicine.The focus was on health maintenance. Vaccinations are kept to a minimum, vaccine titretesting is recommended over routine vaccination. Read Less