I would like to post my experience with this vet so it doesnt happen to anyone else.  I was seeing this vet for the past 10 years and took all my animals to them. Everything was great except for a couple of years ago. I felt a shift from being a vet that actually cares for their patients, to one that is a business just trying to make a profit. The nurses and vet would push me to have all these tests done that I strongly felt were unnecessary, and when I voiced this I was met with an unprofessional 'attitude'. In addition the office has grown to become quite dirty, to the point that I would have to clean the exam area because they failed to do it themselves.  Let me tell you, though, what really pushed me over the edge. I have a beloved schnauzer that belongs to my late son and I cherish him with all my heart. I brought him in for a usual exam, but the vet told me that he had heart issues and needs further exams. My heart dropped. I brought him in for these tests and was told he would be given a medicine that would make him drowsy, but later learned they gave him full on anesthesia (and my Max is older too let me note). He drastically got ill after this, which the vet then told me he has liver failure. I was really heartbroken now. The next day he had a seizure, followed by one the next day too. What an absolutely terrible experience. I called the office to speak more on Max's health, and the office staff told me the only way I could speak with the vet was if I gave them my credit card because the vet was going to charge me for taking my call. I called again pleading to speak with the vet, and they bluntly told me that they were not available.  I took matters into my own hands and ended up nursing Max back into health and he is all happy again. This vet's morals have sadly been taken over by greed. Read Less

Very disappointed with the lack of compassion I have received from the staff at this clinic... (today 6/10/19 and last week). I have been going through a really tough time having to possibly euthanize my beloved German Shepherd due to extreme aggression ( has bit my husband three times) and has been called by multiple rescues and a dog behaviorist a "dangerous" dog. After 4 days of trying to desperately contact everyone I possibly could to find an alternative to euthanasia to no avail, I am now, unfortunately, resorting to that option. I'm not a reckless dog owner, I am fighting for my dog's life here but the bottom line is, the safest and responsible thing to do at this point is to humanely euthanize him, and this is the conclusion I have reached after four days of researching and talking to multiple professionals. Anyways, I contacted the Westfield animal clinic and explained my situation and the answer I got from the receptionist was the vet would have to examine your dog, and then the same answer after I explained I would not want to bring my dog in for an exam as he gets extremely anxious/ aggressive and his vet visits are an absolute nightmare, and that is the last thing I would want to put my dog through at this moment... got no sympathy, just, yeah the doctor is the one who decides if she'll euthanize or not- this person was also supposed to call me back and never did- (this receptionist sounded young, I generally did not appreciate her tone of voice). I understand why vets would want to evaluate the situation first, but I don't see how glancing at my dog from a distance would change the situation I'm currently in... also, every time I have brought my dog in, the vet stood at the opposite side of the room and never got close to him out of fear, which I understand, but just to emphasize why this exam would make absolutely no sense. In addition, they have seen my dog and how distressed he gets in the past, last time we were there the vet was completely terrified... maybe they don't keep medical records/ notes? I wouldn't be surprised. Anyways, I could sense the attitude in the receptionist's voice, and most definitely, the lack of compassion, she was simply not interested in what I was telling her nor my questions, and it was obvious. I also had called last week to ask about teeth extraction as a solution to aggression and the receptionist immediately told me "that's cruelty!" (oh ok, sorry I asked- again at the time, I was desperately trying to think of/ find alternatives to euthanasia). It's tough when you find yourself in this type of a situation which is an awful thing to have to go through, and the people who should be helping you to do what's in the best interest of your dog sounds like they could care less, and unfortunately, this is the impression I have been getting from them. We have another dog we also bring to this clinic, a golden doodle, and after my experience today, I talked to my husband and he said after his last two visits he was going to look for another vet... apparently the person who vaccinated her the last time just came in the room, gave vaccines and left, no questions, nothing, vet never came- also, same dog, after she got spayed, vet never came to talk to my husband, maybe see if he had concerns or questions would be a good idea since we're talking surgery here? Nope, he said the receptionist just gave him paperwork. The bottom line here is, they're lacking the compassion factor, which is extremely important in this type of practice. I will be taking my dogs to the Eastfield Animal Hospital from now on, which I already had a completely different experience with today, by simply talking to their amazing receptionist, who listened to my situation, questions and concerns and conveyed love and respect, which is exactly what this situation requires, and what your practice lacks. Hiring a new receptionist would be a good start for the Westfield animal clinic. Read Less