Wachusett Animal Hospital And Pet Retreat

I can't say enough good things about Wachussets Animal Hospital on Theodore ave in Westminster. I had to call emergency services, because my cat Figaro somehow managed to dislocate one of his canines, and was unable to eat or close his mouth. Dr Fitzgerald and the night staff were wonderful, and Dr Fitzgerald diagnosed and fixed the problem 100 percent. The staff was very caring and compassionate. The directions for aftercare were well explained and easy to understand. I am so grateful for the treatment Figaro received. I am on a waiting list to make this clinic my primary care for my fur babies. Thank you all so much for such great care and attention to my buddy Figaro. Read Less

The entire staff showed nothing but compassion for my best friend Fredo. He had a bladder infection and was treated accordingly. Unfortunately it turned out to be more severe and his bladder was filled with crystals. They did everything that they could do and I found out that even though we could seek treatment elsewhere, this would probably be a recurring problem. He was a take- a -chance cat, as he had leukemia and was FIV positive. The only way I can describe this lovable bobtail tuxedo, was that he was a happy cat. From the time we brought him home till he took his last breath, he was happy. I can't thank Dr. Butler and Dr. Caroline for helping him to cross the Rainbow Bridge. Thank you. I would think of going no other place Read Less

I did not have a great experience at all, I brought my very sick dog into the hospital, when I called I told them his symptoms and told them he had chronic Lyme disease and asked them to please check him out for this as all the symptoms he was experiencing were ones he had before, not only did they not check him for what I asked for he was vomiting and could not even hold his head up they gave him back to me and sent me to a hospital that was 2 hours away gave him no meds to help him then misdiagnosed him as having a blockage which he did not have, not only that I was charged almost $600.00 for them to do nothing and my dog ended up PASSING AWAY. When I called wachusette back to question them and tell them I was unhappy they pushed it onto the other hospital. I do have to say the other hospital they sent me to was amazing and I would go back there. I feel very disturbed and disappointed that wachusette would have acted this way and not even an apology for misdiagnosing him and writing what they did in his paperwork it was heartbreaking to even read. I love my animals more then life and I spent almost $5,000 to save him and wachusette wrote in their note that I was reluctant to treat my dog this is heartbreaking as everyone who knows me knows how much I love my animals and I would do anything for them. Read Less

Wachusett Animal Hospital is the best I wouldn't take my furr kids no where else , they explain everything and I want to give a Huge Thanks to all of you at Wachusett Animal Hospital y'all are always on the front line to keep our furr kids healthy Read Less

I am more than pleased with my experience today. Each step of the way I was contacted and updated about my pets condition, diagnosis and treatment. The information was delivered clearly and concisely and with care and compassion. My questions and concerns were addressed and I left feeling satisfied that my pet received excellent care and an exact treatment plan. Even though your facility was very busy today, each one of you remained courteous and professional in delivering my updates. I can’t thank each of you enough for making this difficult time the best it could be. I will refer and recommend your facility to everyone I know. Thank you! 🙏🏻💕 Leeanne and Scooter Read Less

Although it was a stressful time for us Dr. Finn gave us complete analysis of what could be going on with Lady.. She made us feel comfortable about Lady's diagnosis and meds. We were very pleased with Dr.. Finn and the staff. Read Less

Brought my dog in for quills last night. Didn't wait unreasonably long, as there were other emergencies that were more critical. The procedure was quick and easy. When I called to let them know I was on my way, the girl was super understanding and nice. Thanks guys! Read Less

On behalf of Vinnie, belated friend, roommate, beautiful Green Cheek, Yellow sided Conure. Vinnie suffered the last of his old age stroke/seizure, after checking in with local vets, Westminster was the one with a Dr. still on. Vinnie suffered, tried to fight and recover from this last stroke/seizure, for an hour and 15/20 minutes Vinnie fought as being roughly 27 years old, approx. possible 2-4 years out living his natural longevity.Read Less

Dr. Daniel Mordarski and staff were absolutely amazing the night of May 5, 2018. They provided our Piper Mae (cat) with love and compassion. This animal hospital also showed compassion towards us as well. Our Piper girl was put down after getting hit by a truck. The staff was extremely kind towards us and even let us start to grieve right there in the office.. Thank you WAHPR for everything. Read Less

I wanted to just say how amazing I thought you all were! From the moment I walked through the door I felt extremely welcomed. All of the employees I spoke with took the time to not only make Luther happy but myself as well. I would highly recommend you guys to anyone! Read Less

Staff is great ..my dog had to have TPLO surgery and they did an excellent job! Reading some of the negative comments i have to say yes it costs a lot but this is your responsibility in owning a pet. Care Credit is accepted there (so there are options) Read Less

Very professional,kind and got my puppy better. The staff are very friendly and kind especially Cheri Hart, she went out of her way for me and had been nothing but truly kind. I appreciate that so much as you don't find a lot of people in the world today like her. Excellent service. Thank you so much. The first picture was before we brought him in and we knew he was so sick. The next is when he came back. Thank you all so much for saving him and taking such good care of him when he had to stay. Everyone is so kind ,friendly and helpful. Thank you all. We still have a way to go with him and we will continue to stay will you to help in getting him back to his fullest puppy self. Read Less

I can't say enough about the wonderful care my pets have received here. Wachusett has the most caring and knowledgeable professionals I've ever had the pleasure of dealing with. They treated my cats with the utmost love and respect as if they were their own. Highly recommend WAH for routine and emergency care of any pet! Read Less

Best Doggie Day Care around!!! My girl always comes home with a smile. As soon as we arrive she can't pull me inside quick enough to go see all of her friends. It's really convenient that they have a full time groomer too. One stop shop! While I'm away on vacation, I know that she and my two cats are safe and well cared for. The staff is amazing. Thank you for being there if I ever have an emergency too! Read Less

I'm going to give this hospital a 2-star rating because for the most part the staff is friendly and professional...but I will never bring my pets here again. Recently we took our 4 month old kittens to their checkups. For 4 months, our indoor kitties and house was free of fleas. Even the vet checked them. No fleas. Two days after the visit, we see the first fleas. Now our house is infested. When we informed the hospital, they told us "it's not possible for your pet to get fleas here because there's no carpet." Well guess what? Our house has no carpet either and fleas are now thriving! Instead they charge us $150 total for flea treatment. They also charge double the amount for spaying/neutering as all the other vets we've called in MA. ($400 for my male kitten... which I've been told is "unheard of.") Major ripoff. Beware of this place. Read Less

Went in on Sunday(e.r. side). My cat's bladder was blocked and needed a catheter and an I.v. I was quoted at 1600.00 for care. When I told the tech that there's no way I could afford that, she went out back to have the vet work with the estimate. She came back at 835.00; still a lot but easier to swallow. The vet would make a morning call to let me know of progress and would say she would call later in the afternoon. I would have to call to be told how the cat should stay a little longer(by a tech). By Wednesday, I was super nervous about not being able to bring my cat home because of inability to pay for the money that went over the estimate. I love my cat very much but when I run out of money, I have no where secret to pull more out. I simply need to bring my boy home. I was made to feel like money shouldn't be an issue. 1,050.00+100.00 e.r. fee is quite an expense and I think that would be alot for a numbet of people. After paying this small fortune, I was given my cat's discharge instructions by a tech. I feel that a vet should be in the room to explain to me what's going on. Also, I could hear the techs in the back room talking about the animals very unprofessionally. When I got my cat home, he stunk of urine. It looked like he hadn't been cleaned up at all. I am finding a new vet for all three of my animals. Read Less

Excellent care and affordable costs. My cat was recently diagnosed with diabetes and the Dr's patiently answered my questions in addressing the diagnosis. Three different Dr's saw my cat and all were courteous and responsive to my concerns, giving suggestions on different diets to feed and how to periodically check my cats blood glucose levels at home. It saddens me to see so many people complaining about the costs. Healthcare isn't free for pets nor humans. It's expensive to run tests and diagnostics and to admit pets to a hospital. The staff at the Wachusett Animal Hospital clearly cares about their patients, and are not all about the money. My experience has been great and I will continue to use Wachusett for all of my pets needs. Read Less

Excellent care and reasonable pricing. I have never had a negative experience. All staff goes above and beyond. It saddens me to see the veterinary community get bashed for wanting to get paid. Unfortunately, all too often people say "do everything" but have no money when the time comes to settle up. If you want to get care at 1am Saturday morning, the vet must get paid and cannot be giving away free care! Read Less

I'm not trying to discount the bad experiences some people may have had here, but I do feel after reading that some of the criticism is unfair. My fiancees cat has been going slowly down hill for about 6 months and was unfortunately euthanized about 2 weeks ago at this facility. They have been our primary this entire time. Dr. McDermott (spelling?), who unfortunately no longer works here, was so sweet about the whole thing, and never got upset no matter how many times we called asking more and more questions, even without a follow up appointment. We've dealt with 2 other doctors and 5 vet techs, every single one of them has been very nice. During the euthanization, they were incredibly understanding and accomodating. Every single person we walked by in that place remembered what we were there for and offered their condolences. I feel their advice has been sound. I feel their prices are good (better than my previous vet) if you are a patient there (even if you're not, they are good for emergency services...that's why they're emergency). Their communication is excellent, including returning calls and getting you the information you need. I've been to several vets, having moved a lot, and this has been the best. IF that ever changes, I will update this, but for now, I think the "mediocre" overall score here is due to more people being likely to converse about a negative experience than a positive one. Read Less

No one plans on having an emergency but these people were a great help with ours. Thank you for making this bad situation into something that ended up very happy for my family and I. We were sent to a different emergency veterinarian by our vet but after getting prices from them and Wachusett animal hospital, the price range Wachusett gave us over the phone was so much less then the other that we immediately went there and are happy we did. I see so many "to expensive" money reviews here that I would tell everyone to call around first and get prices. I did and went to Wachusett. Read Less

We have lived in Westminster for 14 years and have used Wachusett AH for our dogs and cats on an emergency basis since the opened while keeping primary care with our regular vet @ Shirley Animal Hospital. When we have to use these guys, there is always apprehension about the exorbitant charges we will face, but, like most people, we love our animals so we do it. The most recent visit for my daughter's cat was another fiasco. My wife took the cat in on Tuesday @ 6pm but had to do it on the emergency side. Ouch! Long story short, our bill for services was over $800. The "treatment plan" recommended was over $2000. Removed cat on Thursday morning and transferred to our vet. We picked up cat this morning. Total bill-$300 with X-Rays! Go figure. In fairness, the office staff is always very friendly and compassionate. I feel badly for them to work in this type of environment where their management takes advantage of animal lovers. Read Less

We have lived in Westminster for 14 years and have used Wachusett AH for our dogs and cats on an emergency basis since the opened while keeping primary care with our regular vet @ Shirley Animal Hospital.  When we have to use these guys, there is always apprehension about the exorbitant charges we will face, but, like most people, we love our animals so we do it.  The most recent visit for my daughter's cat was another fiasco.  My wife took the cat in on Tuesday @ 6pm but had to do it on the emergency side.  Ouch!  Long story short, our bill for services was over $800.  The "treatment plan" recommended was over $2000.  Removed cat on Thursday morning and transferred to our vet.  We picked up cat this morning.  Total bill-$300 with X-Rays!  Go figure.  In fairness, the office staff is always very friendly and compassionate.  I feel badly for them to work in this type of environment where their management takes advantage of animal lovers. Read Less

Since the first time I brought my pets to WAHPR in 2013 I have not thought about EVER going to another veterinary hospital. The level of care is outstanding. Dr. Ransom is the most thorough Vet I have ever taken my animals to and the rest of the staff is kind, compassionate and the facility itself is top notch! I have, and will continue to recommend WAHPR to everyone I know! It's very comforting to know that there is a place that cares about my "furbabies" as much as I do! Read Less

Took my dog here after he had a seizure early in the morning. All the staff there was so friendly, thoughtful, and caring! When we arrived they immediately took him to make sure he was stable and took us into an exam room. The doctor was informative, helpful, and to the point. He ended up having to be admitted in the ER here due to a second seizure. They were great with calling me and updating me on my fur baby as the 24 hours went on. I highly recommend this place for ER! The prices were reasonable. Yes, you have to pay $100 to be seen by the vet on call but this is an emergency vet and that fee is more than reasonable. Cheaper than a lot in the area honestly. The medication needed for the dog was right on price point. I am so thankful for the care they gave my dog! They called the day after to check up on him once we had him home! I will definitely use them again in the future. Hopefully that won't be needed! Thank you Wachusett Animal Hospital emergency for taking such great care! Read Less

I do not know how their Hospital is but I would not recommend their boarding and Trainer. I called them to sign up for a dog training session and they gave me their trainers email address and told me to email her. After getting no response from her after over a week I called again telling them that I could not get a hold of her explaining that I rescued a dog with fear aggression and I really needed some help from her. They said they would contact the trainer on my behalf. They called back the next day and said she was having trouble with her email and that she would call us in a few days when she was in for a training class. She did call and we talked to her and set up a one on one training session with her. When that day came she called and said she was sick and canceled the session and said she would call us and reschedule. I am still waiting for the call weeks later when I explained I really needed help with my rescued dog. I have boarded my dogs with them but at this point I am fed up and will not do any more business with them if this is how they treat their customers and how they show there caring for animals. Read Less

The money was on their main concern when I brought my cat there - they said more about the cost and how much I would need to pay that day than they did about my poor cat. My cat would not receive the care he needed until the money was paid up front. I would not recommend this place to anyone. Read Less

They are always wonderful to me and ever so caring about my animals. A lot of these bad reviews on here seem to come from those who don't really understand how hard it is to run a clinic and do this job every day. I commend every one of the vet techs and veterinarians on an amazing job. I even once went in to have my hamster euthanized and the tech even cried along with me.. Over a hamster. Big hearted wonderful people.Read Less

I thank the staff at Wachusett Animal Hospital for being incredibly attentive and sensitive at a time when it's so hard to keep it together. I never want to go back, but I am grateful they are there and doing the hard work that they do. I had to bring my darling dog to be euthanised in the middle of the night as he was failing and suffering. They were beyond kind and gave me plenty of time and handled the details with sensitivity. I was so grateful for the paw print they offered- there are so many little things we don't think of when we are enjoying the love and companionship of our pets, and this is something I always meant to do. The print was beyond expectation...lovingly created and painted in green, which happens to be the color of his coats, his tag and collar and the person who did this for me, and for him , couldn't have known that but the detail in it means so much to me. I thank you, kind soul. ( To anyone complaining about how all they care about is money, well, I don't work for free and I expect these professionals have families to take care of as well, and the need to be upfront about costs is honest and right, as clients can then make informed decisions about care for their pets and what is reasonable for them individually, as opposed to just dropping a massive, unexpected bill. They are available 24 hours a day and everyone I encountered was both professional, competent and also sensitive and understanding. They have very hard jobs and I don't think anyone can do it if they don't really love animals. ) Read Less

My beloved puppy passed away I brought him to watchusette to be cremated. With instructions for his blanket and toy to go with him. And the promise of a paw print. Today I went to crematorium for a final viewing and they never sent him with his blanket and toy and never took his paw print. They contacted watchusette animal hospital and they "misplaced" his items and didn't have any idea where they were. I was so heartbroken and distraught about his blanket and toy, I didn't ask about his paw print until it was too late and they never took the time to make it for me. Im absolutely appalled heartbroken and disgusted! If you love your pet please take it elsewhere Read Less

The only thing this hospital is concerned with is making money. They refuse to give adequate diagnostic advice, choosing instead to prevaricate on the off chance a distraught pet owner will pay them exorbitant fees up front when the patient has very little chance of survival. After giving them thousands of dollars they not only failed to save our beloved pet but refuse to release her remains to us until we pay them additional funds (which we cannot do as we leveraged everything for the surgery itself). I am disgusted with the way this company operates and I highly recommend you find a different veterinarian, one who loves animals more than they love cold hard cash.Read Less

Called WAH to ask how much a fine needle aspiration would cost. Got from the front desk "Oh we need to do an exam first to determine if it is needed, then cost could vary, etc."  I told them all I needed was a price for one simple procedure done by vets.  I then told them I already talked to a vet and my dog needed it and I wanted to know how much to expect to pay.  Got "Your dog still needs an exam, etc" Told them my two dogs go to WAH for the past 3 years, and the vet there said to bring in the small dog for this procedure if the bump on the dog's leg got any bigger. Got "Oh well that's a different story, you're a client here!"  Then I asked again that I needed to know how much the fine needle aspiration procedure was.  Got, "Well we still need to do an exam and this is the only way we can determine cost!"  Not even a ballpark or an idea how much money to bring if not using a credit card! We are the customer/consumer paying for their service offerings, and these service offerings should be posted everywhere (including their websites) for all consumers to see!  If tests vary by size/weight of dog, then put a spreadsheet together or give us a refined ballpark-- none of this anywhere from $100 to $500 to give themselves room to gauge us!   It is high time we change the ridiculous hoops put in place by businesses to buy cars, buy prescription glasses, AND, more importantly, get care for our family pets!  Full and open disclosure for ALL! So for all of you trying to find a good vet and trying to determine pricing, here is a rundown of last year's annual dog exam at WAH (pricing I'm sure has gone up):    Physical Exam $53 (includes $5 for medical waste) Bortadella $26 Leptospirosis $23  (separate cost and not part of the DHHP shot)DHPP Vaccine $$22 Heartworm Test $30 (had to ask 3x the tech and vet not do-we give the dog H pills) Fecal Exam $37.50 Lyme Disease Vaccine $27  Rabies $23  A cat spaying done in November of 2012 was $278 for a small Siamese.  At Sterling Veterinary Clinic on Clinton Road, Sterling, MAin July 2010 their pricing was the following:Physical Exam $42.40 plus $5 biohazard wasteBortadella $29.50Heartworm $33.25DHLPP $21.50 (includes Leptospirosis)Lyme Vaccine $31.50Fecal Float Exam $23.50 Removal of 9 Porcupine quills on dog nose $235.15 I encourage people on Yelp to post their Vet receipts on here no matter where you took your vet -- in or out of Massachusetts so that we can get some consumer info to keep vets from charging anything they want without posting or revealing any of their costs ahead of a visit! Read Less

I took my kittens here for routine care and was happy.  Then I brought my 8 month old kitten in emergently when she would not walk.  I was told she had a "superficial" wound that was stitched and was sent home.  At the follow up appointment 10 days later I was told she was infected and there was "some" concern of a tendon injury.  They splinted her leg and sent us home again.  7 days later I am told she needs surgery and was resplinted again.  I opted for a second opinion for many reasons (too much happened to write it all here).  The second opinion was done by a board certified surgeon.  (the surgeon at this hospital is NOT board certified).  It was confirmed that my kitten had indeed ruptured her tendon and the treatment for such an injury is surgery, however since this was missed by 2 vets on 2 separate occasions at this hospital, the surgery ended up much more complicated.  For 17+ days she was mistreated and ended up with further damage.  I have made phone calls to discuss my concerns with no follow up.  First I was told how sorry they were and asked if I would be willing to come in and speak to the management team.  I agreed and looked forward to this meeting, but was never called back.    I made further phone calls and finally was able to speak to Dr. Ransom and she told me she would get back to me in a day or 2.  It has now been over 2 weeks with no return call.  I have sent an email with no response.  I feel the lack of regard to my kitten and the lack of respect to me is inexcusable.  I felt a refund of the money I paid for treatment that would NEVER have repaired this injury was a fair exchange.  For 17 days my kitten was uncomfortable, in a cone and locked in a bathroom, all for nothing.  Now we are starting from scratch, 8 more weeks casted, in a cone and in a bathroom and now unsure if the surgery will be a success due to length of time this treatment was delayed, due to the initial injury being missed.  Errors can happen, but the fact I am being dismissed and ignored is unacceptable.  For the money we pay to get care at this facility, we deserve good treatment and communication. Read Less

Took my puppy here, after he wouldn't eat. I had no idea what to do. The vet was going to take him in, over night, then tried giving him moist dog food. He was eating! This was a 5 week old puppy, a woman gave me way to soon. She told me to feed him formula, but he wouldn't drink it. I was so happy, my little guy was feeling better! They gave him some tests. It is pricey, but so worth it, to have my dog eating!!!! Read Less

I brought my cat here recently and I was highly impressed with everything regarding this place. From the first phone call (it was an emergency and they were extremely calm and helpful), to getting an appointment, and to speaking to the women at the front desk, the techs, and the vet, I have nothing to complain about. Being a new pet owner I was very nervous, but everyone who worked there was incredibly kind and patient. Turns out my cat just had an ear infection and a pain in his stomach, and the vet called me to check up on him the next day. I would recommend this place to anyone with a pet and I don't plan on going anywhere but here with my cat. Regarding prices: the vet and the tech I spoke with were aware that it's not cheap bringing your pet to an animal hospital (since it was an emergency) and they worked with me to see what was absolutely necessary. I felt that this was helpful. Read Less

I brought my dog in an emergency here on the weekend due to a severe seizure which required immediate medical attention.  He has had them since he was 1, is on regular meds,  so we generally know what to do and expect.   He did not snap out of this cluster seizure.Staff was very sympathetic and geniunely cared about my dog and how we felt.  They guided us through the 5 day stay which they took very good care of him 24 / 7.   They answered all of our concerns and are very knowledgable.   Although my dog is still healing and has a long road, I trust them to help us on the way to recovery for him.  They saved my 7 year old black lab, and I am forever grateful. Read Less

I've been coming to Yelp to facilitate decisions on where to do business. I'm not using this vet but have been forced into a situation that's led me to deal with them. I'm noticing pretty poor reviews & honestly I don't feel surprised. I have stumbled into a quagmire of poor communication, varied expectations & quite frankly what feels like profit over benefit for the pet involved. I use Tender Heart vet myself & they've been great to work with. None of this Prima Donna vet business - unbelievable that the vet doesn't come out to meet folks. Welcome to Oz. The owner is an Animal Control Officer in the area that brings animals to this facility.  So onto my story, my dog which I recently acquired from his beloved owner who was unable to keep him due to a significant change in her life situation. I'd had him about 2 weeks when I left him in an enclosed pet pen IN my garage. It was approx 42" tall & the dog hadn't attempted to escape it prior, but we had a significant thunderstorm that night & my son had left a garage door open, yet he remained secured in this gated pen. Anyway, he got out & was subsequently picked up by Animal Control. I'd been in Boston that afternoon for medical appointments. I got word from my son that he'd been out looking for the little guy. When I arrived home, we looked again & I placed a call to AC to see if he'd been picked up. I emphasized that this dog had diabetes, is on insulin & thyroid meds. I didn't know where they took the animals & didn't learn where until Sunday, when I called there was no answer. I received a call Monday admonishing me for thinking they could provide that kind of medical care - I called back explaining that I'd like to pick him up & resume providing his care. Instead, I was told they needed to confirm whether rabies vaccine was up to date & directed to bring his meds in, which I did. Animal Control had conveyed to me that he was under the auspices of their control for the first week then he was under the auspices of this animal hospital. I explained that I'm out of work, awaiting my first SSDI payment in over 2 weeks. I offered to pay something but then I'd be willing to make payments. At this point I owed about $150. I'd emailed the owner aka animal control officer, offering this & wasn't even offered the courtesy of a response. It's now been an additional 2 weeks, lots of banter & the bill now is approximately $600 - their newest offer is come in & pay $300 & sign over this dog to them, oh & btw purchase his insulin & bring it in so we aren't using ours. Hmmmmm.  Seriously. More unnerving is the times I've been approached to see if the previous owner would consent to euthanasia. And I'm supposed to sign him over. I think not. I believe they need to be licensed to adopt out animals, which they don't have & they've already stated to me that with his illnesses he isn't particularly an adoptable option. This fact, coupled with the fact that euthanasia was brought up to me doesn't leave me all to eager to sign him over. Bottom line I've been telling them that I'm the owner now, I'm willing to care for him & the other dog he was raised with over the last 7 years. A lack of communication, misinformation - people who really don't seen to know what they're doing have led to a long & drawn out stay which continues to  add fees as I type. This dog is being held hostage to the almighty dollar. So needless to say, you would do well to avoid this place. Read Less

This place is terrible..i went here with my pup for the very first time and the staff was more interested in talking to each other then anyone else, they all seem very young up at the front desk and not very bright. so when my pup got his rabies shot, they took him away into another room WITH OUT me and said i didn't need to meet the doctor because it only takes a second, i thought that was very rude..its my first time,yes i should have met her. I didn't go back but i DID call 2 times, first time asking about a feeding tube for my very sick cat and needed a response ASAP and they called 3 DAYS LATER!!!! AND asking about my dog..NOT my cat. THEN i called another time during e.r hours on a Sunday and needed food to  syringe feed my cat..they said they would call me back IN A FEW MINS...DIDNT..so i called back and they said " um,yea we cant sell you the food because we're only dealing with e.r right now"...WOW..THANKS for calling back first of all and second,IT IS an emergency that the cat cant eat on its own and i need the high cal food from them and its a holiday weekend..customer service and care is AWFUL..I DO NOT RECOMMEND!!!! The place may look nice but the inside is filled with people who don't care. Read Less