I've been taking my dogs to South Coastal since 2018. My beloved dog at the time, Rusty was diagnosed with cancer in Aprol 2018 by a former animal clinic and the vet asked me the day he was diagnosed if I wanted to put him down. At that time he was eating and doing everything normally so I wasn't too happy when she asked me that question. A friend told me to take him to South Coastal to get some options. Well thanks to Dr. Sophie we got over a year with him and I have been taking my dogs ever since that day. All the employees are so amazing and they treat your pets like they were their own. South Coastal's prices are also very fair. I HIGHLY recommend this vet hospital. Read Less

Looking for a new Vet. I have been taking my pets to South Coastal Animal Health in South Weymouth, for years, since it opened. I've always had a good experience - until lately. In the past I've written many 5 star reviews and recommended them to friends and family. I always thought it was a safe, clean, friendly and professional business until recently. I am so disappointed by the decline in their customer service - it seems that they just don't care about the customer anymore - to the point where they no longer pick up the phone to deal with customer issues and instead rely on their voice mail system that is so frustrating and lacks the personal attention of speaking to someone directly. Their prices have increased quite a bit over the years, my last annual visit for my dog was approx. $500 - for the exam, shots, prescription food and medicine for an ear problem that they have been unable to diagnose for years. Now everything is about the money. But most of all, I am disappointed that as a long time customer, they feel that I am not important enough to even pick up the phone to resolve a simple customer service issue and instead they rely on voicemail, emails and leaving it up to the poor receptionist to relay their messages. I once worked for a great company whose motto was "Service +1" - meaning, provide great service, but go 1 step more to be. better than your competitors. I am sorry to say that South Coastal is now clearly "Service -1" To be fair, I must update my review, I received responses from the owner of South Coastal Animal Health and a very opinionated veterinary tech, Peter -who I never spoke to or met, but he knew all about my complaint, read my emails and felt compelled to post his version on Facebook. Question, does HIPPA apply to veterinarian offices? Both explained that their industry is currently overwhelmed with appointments due to covid and people getting new pets. Their staff works 10 hour days and are drowning, suffering from stress and dealing with mental exhaustion due to customers like me. I wasn’t aware of any of this, when I was in for my dog’s appointment, there was one person in the waiting room. So how could I know? If I contributed to the stress of performing your job, I apologize. But why not let people know? When I wrote this post I was angry because no one at South Coastal seemed to listen to what I was telling them. I tried to refill a prescription - that they prescribed, using the pharmacy at Chewy. South Coastal kept telling me to have Chewy call them. But Chewy said, that due to the new computer system that South Coastal uses – they (Chewy) were not allowed to fax or call South Coastal and that the prescription authorization was located in South Coastal’ s Hub and they needed to approve it there, or telephone Chewy to authorize. We kept having this same conversation for 3 days. I was angry and finally gave up. I learned that my issue is nothing compared to some of the responses that I received from others after writing this post. This whole thing has made me see that trusting these people with my pets health for the last 15 years without question may not have been a good decision on my part. They have been giving my dog tests for itching her ear, every year for about 5 years now. These expensive tests never show any issues. Once they even lost the sample and I only found out because I called for the test results a week later. The doctor I had for last year's visit said that maybe we should remove her eardrum! She couldn't tell me what was wrong, but suggested an expensive operation that would leave my pup with no hearing in one ear? I opted out of this experiment and chose the expensive tests instead which still returned no diagnosis. This year, the vet said: it might be food allergies. So prescription food was purchased at their office, but when I tried to get it refilled at Chewy - all my problems began. When I complained, the owner responded in an email that ‘we do not make any money off a sale from Chewy’, So I guess that means its not really a priority to call in the refill, right? I know that there are many people on her staff that truly care about the animals they treat and I am sure that they are overworked and underpaid. But, as an owner, if your staff is that stressed out from working too many hours, and you are OK with not refilling prescriptions that you wrote - because your too busy and not making money from the sale, then I don’t think I want you treating my pet anyway, let alone performing surgery. Read Less

I've been taking the pups here for over 5 years! They have been fantastic with answer's to all my questions and with any serious issues they have always fit me into the schedule!! I have and will continue to spread the word! So if your pet needs the right care this is the place!!Also tell them Sasha, Lucy and Sydney sent you!! Read Less