Worse place to take your pet to. If you want you pet to suffer or die then take them there. My baby bird was doing GREAT then I took him there for a check in appointment. They took over $3000 from me and then killed him on the same day. They are all about $$$. They know NOTHING. If the system would allow me I would give them 0 star; they don't even deserve 1 star. 1 is TOO MUCH for this place. Place where animals suffer and be killed. To Respond: Yes, Dr. Bernstein did call me yesterday (4/18) and told me that my google review was to "Trash the Hospital" He also refused to give me my $$$ back when I explained what happened exactly and when I explained how VCA killed my baby bird. He was very rude on the phone and this shows what kind of people work for VCA. Read Less

Want your pet to be killed? Then take them to VCA for sure and without any hesitation. Want your pet to suffer? Then VCA is the prefect place for that. Want a place that they pretend that they care? Then VCA is the place. Want a place where they care only about money $$$$$ even if you are short on $$$$? Then VCA is the place, they not only not care but animals BUT the option to kill your pet is the only option that they know. Not only that- they will contact you if you leave a “trash” comment as what they told my co-worker when she openly and honestly shared her experience about this butcher place. Read Less

My friend brought her 6 months old bird here to be treated for burning injuries. At first, they said that the bird needs to be hospitalized because he wasn't doing well and we trusted that they would take care of him but they never did. They DID NOT know how to feed him and all nights updates were different then the morning updates. After that and after spending thousands of dollars- my friend decided to take the bird back home. “Dr” suggested that the bird needs to stay longer because he was NOT doing well but we just knew that at this point we can NOT trust VCA and will NOT keep paying thousands and thousands. When the bird was brought home he was doing EXCELLENT and was eating just like normal. How interesting is that?????? Didn’t you just say they he needs to stay longer because of his health condition? How come he is doing GREAT after we brought him home???? Are you all about money or caring for animals???? Can someone explain???? The bird was killed after a follow up appointment with VCA. Not sure what exactly they did to him but all we know is that the bird SUFFERED while he was there. If you love your pet and want him/her to live please please please DO NOT take him/her to VCA. Worst place on earth to go to. NOT recommended- NOT Suggested and I advise all of my family, friends, co-workers and people that I don’t know but share the love of animals to NOT go to this place. They will keep taking $$$.$$ from you, making your pet suffer; just like what they did to my poor friend. Read Less

I’m going to start by saying I don’t do reviews too often I’ve been going to this hospital for 11 years with my dog I went there On Tuesday I was told to do some blood work and a couple other thing which I took the doctors advice and I was told I’d hear back within 48 hours I didn’t hear back for 4 days I called 3 different times. On the third time I finally was able to speak to the ( Doctor )worried about my dog stressing about my dog not knowing what was going on with him I was told put my dog on Prozac. I spent about 500 and change Spending the money was no problem it was the way I was treated the whole experience was a raw deal I brought my three-year-old son with me at 6:30 for an appointment first words out of the doctors Mouth were isn’t he up too late he had to take the ride with me it’s his buddy lol but that’s not the point the point 500 dollars later I still haven’t found out what is wrong with my dog I have to go to a different vet did I Mentioned how she hung up on me because I was questioning putting my dog on Prozac. Read Less

The first week of December I brought my Boxer Chase to see one of there eye specialists due to him losing his site in one eye. I had taken him to another Vet in the area and was saddened by there knowledge about the reasons why he was losing his eye sight. Each time I brought him to the other Vet it cost me between $200-$300 for them to look at his eye and tell me to continue to put these drops they had prescribed in. I finally got really upset and said that the eye drops were not working and his eye looked like it was going to bulge out of his head. They referred me to VCA. I went to them the week before Christmas and saw the best doctor I have ever encountered. She examined Chase and did some tests on him. She asked me some questions and asked if she could take some blood. She took Chase out back and she came back into the room about 10 minutes later to tell me that there was a bigger problem with my dog. Chase had cancer and she did a quick look of a sample of blood and she was going to send it off to be reviewed by an oncologist. We talked and she gave Chase a couple of months at best. She was so kind to both myself and Chase. Now her usual fee was I believe $170.00 plus the tests and everything. She said I know its hard to have to deal with this right before Christmas so she told me she wasn't even going to charge me for the visit. I just had to pay for the tests and the pain meds she was going to give him. She also gave me her phone number to call her anytime to discuss his condition. She was an awesome vet but also a compassionate lady. We lost Chase on 1/17/2017, but she made it so much less stressful. Read Less

we had a great experience. My dog is a biter and after his surgery they kept him a day longer so that he could get IV pain medicine so I didnt have to worry about him biting when in pain. They called me with updates and were so kind to me. I would sometimes call the desk to check in and they always took the time to talk with me and check in. I never felt rushed. I have pet insurance and have not done comparison shopping so I can't speak to the price issues others have written about. I just know we were treated with the utmost respect and they took good care of my dog. I cannot thank them enough as they took good care of me too! Read Less

the price for anything is ridiculous, emergency charges are through the roof, in most cases people are bringing sick and urgent matters to them and money is the only thing they care about. it doesn't have to be a friendly place. i get that times are tough for vet care, and i understand working in the animal science field is beyond stressful. i myself, know how people and animals can be, but it should be about care before its about money. pets are people's children, they are their friends, and they are also family so throwing a $750 emergency charge on an already $4000 surgery is a bit much. I did not like my experience with the staff, i think the organization needs a lot of work, i waited over 3 hours with my already stressed out cat for X-rays.. i could of went somewhere else or even home in the amount of time my cat was seen and then checked out. Just a super negative vibe all together from this place, i went there because my cats regular vet was closing and couldn't fit him in for X-rays. Read Less

My dog is currently there and your trying to charge me an extra $500 to pick my dog up at 5 when I was told he could leave in the morning. At 5 it would be an hour extra over 24hrs . You people are disgusting charging so much just to hold my dog an extra hour just so you can make a quick buck. You people are gross taking advantage of loving pet owners knowing they'll pay for their loved ones . Read Less

We arrived there today, the day before Thanksgiving, with a very ill cat that we knew might have to go kitty heaven. We were immediately taken to an exam room and my sweetie Shinshin was evaluated. As we feared, we would have to say our final goodbyes. The staff were amazing and so understanding of our sadness and loss. They took good care of my sweetie in her final hour and I thank them more than words can say. Thanks for being there for us and taking care of Shinshin in her final moments. The Brown Family. Read Less

Totally disappointed in my two experiences with VCA. We brought our dog there with issues with her stool, and very lethargic. After staying overnight, we were contacted by the Vet that she could come home and she would discuss the results when we arrived. She let us choose the time to meet, and when we arrived she had already left. The technician gave us a very vague analysis and prescribed several "just in case" medications. We were quoted an outrageous total of $1,600, with no clear definition of what they would be doing to help our dog. We just left with a whopping $2,000+ bill with no answers to ANY questions. My poor dog is walking even slower than when we brought her. Absolute money grab!!! Read Less

Our dog Sophie was exhibiting signs of stress in breathing - she was with my husband at his work in Hingham where a colleague suggest he rush Sophie to VCA South Shore. Once there, the medical team quickly took over in evaluating her condition and triaging to bring Sophie to a comfortable state, all the while getting history from my husband and I (teleconference in) and being totally transparent on how Sophie was and what would be happening through the diagnosis process. Sophie was subjected to tests including endoscopy and x-rays. the prognosis was good and to summarize, Sophie (age 13) received EXCELLENT care and is now running around like her puppy self again. Do note this included a follow-up to be sure all was good AND a call from the emergency doctor on Sunday to check in on Sophie. If I could have rated this a 10 star, I would have done so. Our sincere appreciation to this expert staff for their medical attention and genuine caring ways!! Read Less

I will say, the VCA takes extra precautions that sometimes may not be necessary. But, I think for our pup, I would prefer the additional precautions over the alternative! So many vets do not give the best attention€ But at the VCA, they are all ears and more! Read Less

My 18 year old Siamese cat was slowly dying of CKD and finally had to be put down late one night after our vet's office had closed. We knew VCA would be open and able to help him with his final need. The staff was very professional and empathetic. The facility had a quiet room in the back with an exit directly out of the building to use when the deed was done. Everything was a well thought out and professionally handled as was imaginable. I know from others that their care is excellent, and even though this procedure was the only thing we asked of them, they treated us with respect and compassion. As horrible as the night was, VAC's service was outstanding. Read Less

I have never been to this animal hospital, mainly because all of the numbers I have called connected to this hospital have been "off the hook" "busy" non existent, or just ring until im eventually hung up on. I would really like to get in touch and talk about setting up an apointment but without a human to talk to on the phone i really dont see that happening. Im disappointed and wanted to give them my business due to good reviews. Read Less

My cat was having incontinence around the house with spots of blood! I brought him to VCA because I had to work the next day and could not bring him to my vet within their regular hours and definitely didn't want to wait. They saw him right away. They did an ultrasound and said he might have bladder stones (VET said she isn't a radiologist but that's what it looks like). He did not have an obstruction. She gave me all the options from imaging, testing, and possible surgery. They were able to get a urine sample, took labs, and sent him home on antibiotics and recommended prescription cat food if the stones were present and would get back to me with the results. What also impressed me is when I asked if I could have paper towels to clean out the cat carrier (since my cat gets scared in the car) they said they would do it...which they didn't have to. In the end it WAS expensive but I don't think emergency services are cheap! I don't like it but it's the truth. If you want to risk your pets health you can wait and see but I wouldn't have done anything different. I'm grateful that I have an accessible, 24 hr pet hospital near my house and would not have been able to get care for him if this facility wasn't there. Read Less

Took my dearly loved 16 year old cat here. The staff was very caring and kind. They were very compassionate during the process to euthanize my poor sick Annabelle. I will return to the VCA for many years to come. Thank you for all your hard work and dedication to animal health. You helped my cat pass on with dignity and love. Read Less

Business prone to get your emotions for money. Rude and nasty techs that dont trust you to even walk your dog outside before paying the bill that is always way over priced. They have cameras all over like its a prison and they dont even let you walk your dog outside without some one being there and guiding you back inside to pay... They always have an attitude when you go and say something you found online they deny it and fight you on it... They have sign up that state " Dont trust Dr.Google " What kind of bullcrap is that? there basically saying dont be smart and just let us have your money and we will do the work.. lol Stay away go to a real vet office. the building should be a big clue as to how much they Rape the consumer for god sakes it looks like it should bee in miami Read Less