Pawsteps Veterinary Center
Whitinsville, Massachusetts
General Info
PawSteps Veterinary Center adjusts veterinary visits for animals based on their reactions to pace touch and noise throughout Massachusetts including Whitinsville. The initiation of intake processes avoids beginning with documentation steps. Staff members watch the animal's entrance while noting if it shows hesitation or circles vocalizes or anchors its weight at the doorway. Medical professionals monitor patient responses to determine whether to implement a slow approach, quiet staging, or quick triage based on stress levels. Balance assessments combine with ear tension checks and skin warmth measurements while hydration levels and fur texture are monitored alongside oral response evaluations and breath patterns before assessing handling resistance. Medical diagnostics rely entirely on owner feedback which shapes discussions through observed sleeping positions and seasonal behavior changes as well as appetite shifts and recent avoidance patterns. PawSteps Veterinary Center delivers an extensive array of services that includes wellness checks along with urgent care plus geriatric mapping as well as weight stabilization plans and pain indexing. Services can be split into several visits for pets that perform better in brief periods. Certain individuals find advantage in extended staggered work periods that include interspersed breaks. This model enables families to prevent retraumatization in animals that are noise-sensitive post-surgical or previously fearful. Post-visit planning includes body-language guides and emotional response scales for at-home tracking. The adjustment of language timing and daily routines around post-care decompression becomes a recommended practice for owners. The scheduling of follow-up actions depends on behavioral readiness instead of preset timelines. PawSteps Veterinary Center delivers a veterinary rhythm to pet families in Whitinsville and nearby Massachusetts areas that promotes physical healing and emotional self-regulation while maintaining clinical precision.
Services
Acupuncture
Dental Care
Physical Therapy
Surgery
Ultrasound
Reviews
Dena Meyers
26 Apr 2018
REPORT
The staff here are amazing, kind and very knowledgeable. I would highly recommend Pawsteps. The doctors here are kind and thorough.
Sean Duffy
31 Mar 2018
REPORT
The staff here are so friendly. Always thoroughly explain things and never pressure you into things.
Amber Thompson
7 Mar 2018
REPORT
I really can't recommend PawSteps enough. After receiving less than ideal care for my elderly dog's arthritis I came to this Clinic and they took care of him right away and were able to provide the pa...
I really can't recommend PawSteps enough. After receiving less than ideal care for my elderly dog's arthritis I came to this Clinic and they took care of him right away and were able to provide the pain relief that he needed. Not only where the staff courteous and polite, but the veterinarians were incredibly thorough and knowledgeable on how to evaluate my dog. Not only do we receive excellent care here, but we also are well informed about the cost of care in advance and the treatment options are discussed in very good detail. It makes me feel very confident about the health of my dogs and cats when I take them here.
Keith Brouillard
20 Feb 2018
REPORT
Did not enjoy my experience with this vet. They performed tests and labs on my dog while i was out of the state and without my permission and proceeded to charge me for them. They then removed the cha...
Did not enjoy my experience with this vet. They performed tests and labs on my dog while i was out of the state and without my permission and proceeded to charge me for them. They then removed the charges and then refused to service my dog again, seems appropriate?
Then after refusing to provide care for my dog, they sent me to collections.
Avoid this vet at all cost. They will take your money even when you do not authorize work to be done.
Adam Veres
8 Dec 2017
REPORT
I have 99.9% good things to say. The staff is incredibly friendly. I feel like the care is top notch. I took my dog in to make sure she was properly inoculated for the kennel, and they actually helped...
I have 99.9% good things to say. The staff is incredibly friendly. I feel like the care is top notch. I took my dog in to make sure she was properly inoculated for the kennel, and they actually helped me save money by letting me know she was all set on certain vaccines until a later appointment date.
My, one and only, complaint is that it does feel like they try to sell me on various medications my pet likely doesn't need. That said, it's possible they're just doing their due-diligence and making me aware of all the options. It just *feels* like a sales pitch.
Edit: My dog has been here more than a few times now, and I'm 100% standing by my 5 stars. Everyone is so friendly and genuinely caring about the animals brought in. I also appreciate the response from Sean regarding my complaint - and I will even say I haven't really had the "sales pitch" perception since I wrote the review. Maybe it was a one-off thing.
Christian Hutchinson
20 Nov 2017
REPORT
We've been bringing our dogs here for as long as we've had them. The staff are friendly and helpful, always willing to answer questions about anything concerning your animals health and well-being. An...
We've been bringing our dogs here for as long as we've had them. The staff are friendly and helpful, always willing to answer questions about anything concerning your animals health and well-being. And the quality of care has always been excellent, never had an issue with anything they've done for our dogs.
They really are kind and willing to help out as much as possible. Our first dog passed away suddenly while we were on vacation in Maine, she was with us. When we called the clinic, frantic because we had no idea what had happened or what to do, they helped us through it and we're extremely kind during a time where we were at a total loss.
The people here really are the best, highly recommend their services.
Loreen R.
21 Jul 2017
REPORT
Be very careful; you may think this is a wonderful place; however, if you have an issue, they will tell you what to do...not ask you what you think you would like to do. If your pet is sick, and you ...
Be very careful; you may think this is a wonderful place; however, if you have an issue, they will tell you what to do...not ask you what you think you would like to do. If your pet is sick, and you do not want to do surgery or whatever it is they recommend, they will make you feel that you are an issue and that you need to put your animal down. I had heard that Dr. Sawyer was a great doctor, but Dr. Claunch is arrogant and demanding. She acts like it is her animal and that you did not spend years raising it. To be quite honest, I really thought I had a great vet until I needed a compassionate opinion that included me as a human being who raised the animal!
Rodney Gooding
2 Apr 2017
REPORT
Had good experiences with the vet and staff here, they were very understanding and straightforward about where to go for specialized help for my dog and VERY helpful in finding alternative surgical su...
Had good experiences with the vet and staff here, they were very understanding and straightforward about where to go for specialized help for my dog and VERY helpful in finding alternative surgical support when everyone else was booked up for 2 months.
The vet staff was very responsive in filling out prescriptions for an online purchase i made and also i felt i had very personalized care for the dog and we were well received.
Not sure what more you need in a vet.
Samantha Mingace
27 Feb 2017
REPORT
Could not be happier about the service we receive from everyone here! I would recommend this veterinary center to all my friends and family. They're sincere , genuine and I always walk out knowing t...
Could not be happier about the service we receive from everyone here! I would recommend this veterinary center to all my friends and family. They're sincere , genuine and I always walk out knowing that they truly care about my pets' health. Dr. Sawyer is truly a great doctor and will treat your pet as if it were his own.
Mandy Oppewall
10 Jan 2017
REPORT
I have never experienced a more compassionate, dedicated group than the staff at PawSteps. Thank you so much for the loving care given to Stormy for the last 15 months of her sweet life.
Amanda B
18 Sep 2016
REPORT
Very nice and friendly staff! The lobby is cozy, so make sure to leash your pup and crate your kitty, because you never know the temperament of others.
Amanda D
18 Sep 2016
REPORT
Very nice and friendly staff! The lobby is cozy, so make sure to leash your pup and crate your kitty, because you never know the temperament of others.
Victoria Stevens
11 Jul 2016
REPORT
As a first time cat owner, they were so understanding with all my questions! They were able to get my cat in for a dental cleaning very quickly since the vet near my home was booked for a few months!...
As a first time cat owner, they were so understanding with all my questions! They were able to get my cat in for a dental cleaning very quickly since the vet near my home was booked for a few months! Everyone was wonderful, and I would recommend PAWSTEPS to anyone! Caring, loving, very well priced...just simply great!
Lori McLean
1 Jun 2016
REPORT
We have been going to Paw Steps for years now, they are truly an amazing group of people. They sincerely love animals and are so good to my little dog. She got attacked by a dog the other day, and had...
We have been going to Paw Steps for years now, they are truly an amazing group of people. They sincerely love animals and are so good to my little dog. She got attacked by a dog the other day, and had open wounds. I called and they were booked solid, It was suggested I take her to Tufts. About 10 minutes later they called me back, and said the doctor moved things around so that he could see Abby himself! When we arrived the vet assistants were so sweet and took her right in, they are all so kind. I highly recommend this center!!!
Bonnie Longe Picard
28 May 2016
REPORT
The whole staff is incredibly nice and professional. I would definitely recommend them to everyone! !
Marilyn H.
23 May 2016
REPORT
After moving to Massachusetts from Rhode Island, I was so glad I found Pawsteps! The old vet was terrible and unfeeling, totally unprofessional!! I love the vets here! They care for my animals and are...
After moving to Massachusetts from Rhode Island, I was so glad I found Pawsteps! The old vet was terrible and unfeeling, totally unprofessional!! I love the vets here! They care for my animals and are there when you need them!! My dog is in renal failure ( she's 15 ) and they explained all of my options with her, gave me a recipe for a special food to help her and they continue to monitor her. They also helped my cat with a very bad UTI! She was on antibiotics for 2 months, but she got better and again, they kept in touch and made sure she was eating and healing! This place is an all around great vet! The only thing I would say is that I wish they would do tests and bloodwork in front of me, instead of taking the animal in the back.
Becky Heney
17 Nov 2015
REPORT
I just recently brought out cat in to Paw Steps. The staff was so kind and compassionate. I will recommend paw steps to everyone I can.
Lisa Foley
3 Sep 2015
REPORT
Our family, fuzzy and not fuzzy are very pleased we found Dr. Sawyer and this practice. All of the staff are extremely compassionate, thoughtful and caring. We've brought our 2 dogs here for years and...
Our family, fuzzy and not fuzzy are very pleased we found Dr. Sawyer and this practice. All of the staff are extremely compassionate, thoughtful and caring. We've brought our 2 dogs here for years and couldn't be more happy with the care we have received.
Theresa Condict
27 Jul 2015
REPORT
Dr. Sawyer was great with all of our kitties. All of the staff at PawSteps was always very accommodating and seemed to truly care about our animals. They are also great at providing different treatmen...
Dr. Sawyer was great with all of our kitties. All of the staff at PawSteps was always very accommodating and seemed to truly care about our animals. They are also great at providing different treatment options depending on your budget which is nice to have. Unfortunately, we've moved away from the area now but I'd like to thank them for their great service!
Naomi Carretta
27 Jul 2015
REPORT
Dr. Sawyer was great with all of our kitties. All of the staff at PawSteps was always very accommodating and seemed to truly care about our animals. They are also great at providing different treatmen...
Dr. Sawyer was great with all of our kitties. All of the staff at PawSteps was always very accommodating and seemed to truly care about our animals. They are also great at providing different treatment options depending on your budget which is nice to have. Unfortunately, we've moved away from the area now but I'd like to thank them for their great service!
Annie Elizabeth
22 Jul 2015
REPORT
The staff at PawSteps go over and beyond to make your animals as comfortable as possible and happy. Our three kitties are like children to us, and we are so happy with the way they treat and care for ...
The staff at PawSteps go over and beyond to make your animals as comfortable as possible and happy. Our three kitties are like children to us, and we are so happy with the way they treat and care for them. Reasonably priced, Skilled and Compassionate Personnel, its all we have ever wanted in a vet. We found them due to close proximity, but will be returning because of the great staff.
They work with you to find solutions to your beloved animals, and they do it with warm compassion.
We HIGHLY recommend PawSteps and their fantastic staff. You and your pets will not be disappointed.
Even our shy Salvador fell in love with all the ladies at the office. Belly rubs all around!
Michelle Poulin
26 Apr 2015
REPORT
Great place! Knowledgeable and NICE.... Dr. Sawyer is awesome! My puppy Tito loves him. They are also reasonable with pricing:)
Heather A.
22 Feb 2015
REPORT
I LOVE pawsteps. After visiting a few vets inside petsmart I was disappointed with the service. I decided to give pawsteps a chance and I am so glad I did. I love doctor sawyer, he is so nice, remembe...
I LOVE pawsteps. After visiting a few vets inside petsmart I was disappointed with the service. I decided to give pawsteps a chance and I am so glad I did. I love doctor sawyer, he is so nice, remembers little details and both of my dogs love him. One of my dogs used to be so nervous about going to the vet and wouldn't leave my lap...but now when doctor sawyer comes in the room he automatically goes to say hi to him! It is such a personalized experience and I somehow always end up leaving thinking I got charged less than I expected to pay for random emergencies. Another great part of pawsteps is their reception staff. My dog tends to get into a lot of different things and I've had to call them frequently to ask questions and they are so helpful.
Shawnna O.
16 Oct 2014
REPORT
5 Stars.....Pawsteps is amazing although I found them to late my 1 y/o chiuhua Simon had been going threw some issues with neurological symptoms,off balance falling over and seemed in pain i had been...
5 Stars.....Pawsteps is amazing although I found them to late my 1 y/o chiuhua Simon had been going threw some issues with neurological symptoms,off balance falling over and seemed in pain i had been taking him somewhere else for this issue for a long time and they kept sending me to tufts saying they couldnt figure out what was wrong with him he had a fall when he was 6 months old and had FHO surgery so the old vet kept saying it healed wrong and had nurological problems from the fall.no BLOOD WORK was taken at the old vets EVER not even his first puppy visit and when I took him to see Dr klaunch when Simon took a turn for the worst . At paw steps the first thing she did was take blood come to find out he had lymes disease she was the only one who actually figured out what was wrong with him.she prescribed his doxycycline for treatment for lyme but after a few days before it arrived Simon sadly passed away of kidney failure in his sleep :( thank you dr klaunch and the pawsteps team for trying to help simon.i wish we found you guys sooner.
Jessica Sasso Colangelo
5 Dec 2013
REPORT
Tuesday November 26th was a very sad day for me. I had to say goodbye to my 14-year-old -year-old feline son. It was a very hard decision to make but it was I feel it was the right one. I'm very grate...
Tuesday November 26th was a very sad day for me. I had to say goodbye to my 14-year-old -year-old feline son. It was a very hard decision to make but it was I feel it was the right one. I'm very grateful for Dr. Carroll and the staff who were all very compassionate and I can't say enough good things about them all.
Sue Y.
18 Oct 2013
REPORT
They are AMAZING here. We had to put our dog down and they were so patient and kind. They even gave her a dish of ice cream. It was a sad day but their compassion, care, and patience made an awful...
They are AMAZING here. We had to put our dog down and they were so patient and kind. They even gave her a dish of ice cream. It was a sad day but their compassion, care, and patience made an awful day a little less traumatic. We bring our other dogs there as well. Great care.
Wendy B.
19 Aug 2013
REPORT
I first met Dr. Sawyer when he worked at VCA hospital of Westboro, I adopted a cat from Worcester Animal Rescue League back in December of 2006 and I took him to the VCA place, anyways, Dr. Sawyer met...
I first met Dr. Sawyer when he worked at VCA hospital of Westboro, I adopted a cat from Worcester Animal Rescue League back in December of 2006 and I took him to the VCA place, anyways, Dr. Sawyer met Parker and was very good to him and treated him for a cold that he had, so few years ago when I heard that Dr. Sawyer opened his own place in Northbridge, I decided to take Parker back to see him. Pawsteps is a great Veterinary facility, the people there are very kind and supportive, recently I had to bring Parker for his annual exam and I met Dr. Carrol, another great addition to Pawsteps!! I wouldn't bring my animal to any other place!! Thank you Pawsteps for taking good care of my cat when he needs to be brought in.
A Google User
16 Apr 2012
REPORT
I was recommended to Dr Sawyer when he was at another clinic, and transferred to Pawsteps later to continue to have care for my pet from him. The first clinic was good - and Pawsteps is even better. D...
I was recommended to Dr Sawyer when he was at another clinic, and transferred to Pawsteps later to continue to have care for my pet from him. The first clinic was good - and Pawsteps is even better. Dr Sawyer and his staff are excellent with pets, know what they are looking for, explain what they see, explain what they would like to do, tell the results of treatment - in short, communicate well and caringly and know how to best treat an animal. I am very satisfied with their care of our pet, and I recommend Pawsteps to my friends.
Dominique M.
29 Mar 2012
REPORT
When I first moved back to Grafton with my then puppy I was worried about transferring vets from Melrose, MA. He was abandoned and then a new vet, so I did my research before choosing PawSteps; of cou...
When I first moved back to Grafton with my then puppy I was worried about transferring vets from Melrose, MA. He was abandoned and then a new vet, so I did my research before choosing PawSteps; of course you still never know.I'm so glad I chose PawSteps. Not only is it convenient but the staff is AMAZING. They always remember Charlie and what's going on with him. The facility itself is always clean and never smells like a veterinary center.Last winter Charlie had lots of problem with his stomach and Dr. Sawyer was great at trying different treatments without harming Charlie or his stomach.I'd definitely recommend this place to anyone in the area with a pet that's part of the family!
Kim D.
10 Nov 2011
REPORT
I was very impressed by Pawsteps. I was new to the area and chose them because of location, but I would chose them again every time for quality of service. The staff is amazing, especially Kayla and...
I was very impressed by Pawsteps. I was new to the area and chose them because of location, but I would chose them again every time for quality of service. The staff is amazing, especially Kayla and Dr. Young, who we visited with. The rest of the staff members that I interacted with, though briefly, seemed great too. I'm always concerned with how experienced my vet is with greyhounds and some of the unique needs they have. Dr. Young confidently spoke to all of the breed specific concerns that I had. They were also very accepting of my hesitations regarding things like flea and tick preventatives, which we've had bad experiences with in the past, and did not pressure me at all to use products I was not 100% comfortable with using. That was a nice change from previous vet experiences where I was forced to adamantly defend my choices. I've never felt so good about a choice of vet and, most importantly, my greyhound Grace LOVED them and they were wonderful with her.
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FAQs
Where is Pawsteps Veterinary Center located?
Pawsteps Veterinary Center is located at 18 Granite St, Whitinsville, Massachusetts 01588. It's easily accessible to pet owners in the Whitinsville area and surrounding communities.
What time does Pawsteps Veterinary Center open and close each day?
Pawsteps Veterinary Center is open Monday 08:00 AM - 18:00 PM, Tuesday 08:00 AM - 18:00 PM, Wednesday 08:00 AM - 18:00 PM, Thursday 08:00 AM - 16:00 PM, Friday 09:00 AM - 17:00 PM. They are closed on Saturdays. They are closed on Sundays.
How can I book an appointment at Pawsteps Veterinary Center?
You can book an appointment online with Pawsteps Veterinary Center via our website. Simply click the 'Book an Appointment' button on their profile or use TopVet’s online scheduling. Alternatively, you can call the clinic at to schedule a visit.
What services does Pawsteps Veterinary Center offer?
Pawsteps Veterinary Center in Whitinsville offers a range of veterinary services, including Acupuncture, Dental Care, Physical Therapy, Surgery, Ultrasound. From routine wellness exams and vaccinations to surgeries and diagnostics, they provide comprehensive care for your pets.
Does Pawsteps Veterinary Center offer pet dental care?
Absolutely. Pawsteps Veterinary Center offers pet dental care services, including teeth cleanings, dental exams, and treatment of dental issues for cats and dogs. Regular dental care is part of their preventive services to keep your pet healthy.
Do they perform spay/neuter surgeries at Pawsteps Veterinary Center?
Pawsteps Veterinary Center provides spaying and neutering services for pets. Their veterinary team in Whitinsville has extensive experience in these routine surgical procedures. They will also guide you on post-operative care for your pet.
Business Hours
Monday
Mon
8:00 AM – 6:00 PM
Tuesday
Tue
8:00 AM – 6:00 PM
Wednesday
Wed
8:00 AM – 6:00 PM
Thursday
Thu
8:00 AM – 4:00 PM
Friday
Fri
9:00 AM – 5:00 PM
Popular Hours
6a
12p
6p
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Closed on {{popularHourDay.text}}
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Pawsteps Veterinary Center
Whitinsville, Massachusetts
General Info
PawSteps Veterinary Center adjusts veterinary visits for animals based on their reactions to pace touch and noise throughout Massachusetts including Whitinsville. The initiation of intake processes avoids beginning with documentation steps. Staff members watch the animal's entrance while noting if it shows hesitation or circles vocalizes or anchors its weight at the doorway. Medical professionals monitor patient responses to determine whether to implement a slow approach, quiet staging, or quick triage based on stress levels. Balance assessments combine with ear tension checks and skin warmth measurements while hydration levels and fur texture are monitored alongside oral response evaluations and breath patterns before assessing handling resistance. Medical diagnostics rely entirely on owner feedback which shapes discussions through observed sleeping positions and seasonal behavior changes as well as appetite shifts and recent avoidance patterns. PawSteps Veterinary Center delivers an extensive array of services that includes wellness checks along with urgent care plus geriatric mapping as well as weight stabilization plans and pain indexing. Services can be split into several visits for pets that perform better in brief periods. Certain individuals find advantage in extended staggered work periods that include interspersed breaks. This model enables families to prevent retraumatization in animals that are noise-sensitive post-surgical or previously fearful. Post-visit planning includes body-language guides and emotional response scales for at-home tracking. The adjustment of language timing and daily routines around post-care decompression becomes a recommended practice for owners. The scheduling of follow-up actions depends on behavioral readiness instead of preset timelines. PawSteps Veterinary Center delivers a veterinary rhythm to pet families in Whitinsville and nearby Massachusetts areas that promotes physical healing and emotional self-regulation while maintaining clinical precision.
Business Hours
Monday
08:00AM-18:00PM
Tuesday
08:00AM-18:00PM
Wednesday
08:00AM-18:00PM
Thursday
08:00AM-16:00PM
Friday
09:00AM-17:00PM
Popular Hours
6a
12p
6p
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Services
Acupuncture
Dental Care
Physical Therapy
Surgery
Ultrasound
Reviews
Dena Meyers
26 Apr 2018
The staff here are amazing, kind and very knowledgeable. I would highly recommend Pawsteps. The doctors here are kind and thorough.
Sean Duffy
31 Mar 2018
The staff here are so friendly. Always thoroughly explain things and never pressure you into things.
Amber Thompson
7 Mar 2018
I really can't recommend PawSteps enough. After receiving less than ideal care for my elderly dog's arthritis I came to this Clinic and they took care of him right away and were able to provide the pa...
I really can't recommend PawSteps enough. After receiving less than ideal care for my elderly dog's arthritis I came to this Clinic and they took care of him right away and were able to provide the pain relief that he needed. Not only where the staff courteous and polite, but the veterinarians were incredibly thorough and knowledgeable on how to evaluate my dog. Not only do we receive excellent care here, but we also are well informed about the cost of care in advance and the treatment options are discussed in very good detail. It makes me feel very confident about the health of my dogs and cats when I take them here.
Keith Brouillard
20 Feb 2018
Did not enjoy my experience with this vet. They performed tests and labs on my dog while i was out of the state and without my permission and proceeded to charge me for them. They then removed the cha...
Did not enjoy my experience with this vet. They performed tests and labs on my dog while i was out of the state and without my permission and proceeded to charge me for them. They then removed the charges and then refused to service my dog again, seems appropriate?
Then after refusing to provide care for my dog, they sent me to collections.
Avoid this vet at all cost. They will take your money even when you do not authorize work to be done.
Adam Veres
8 Dec 2017
I have 99.9% good things to say. The staff is incredibly friendly. I feel like the care is top notch. I took my dog in to make sure she was properly inoculated for the kennel, and they actually helped...
I have 99.9% good things to say. The staff is incredibly friendly. I feel like the care is top notch. I took my dog in to make sure she was properly inoculated for the kennel, and they actually helped me save money by letting me know she was all set on certain vaccines until a later appointment date.
My, one and only, complaint is that it does feel like they try to sell me on various medications my pet likely doesn't need. That said, it's possible they're just doing their due-diligence and making me aware of all the options. It just *feels* like a sales pitch.
Edit: My dog has been here more than a few times now, and I'm 100% standing by my 5 stars. Everyone is so friendly and genuinely caring about the animals brought in. I also appreciate the response from Sean regarding my complaint - and I will even say I haven't really had the "sales pitch" perception since I wrote the review. Maybe it was a one-off thing.
Christian Hutchinson
20 Nov 2017
We've been bringing our dogs here for as long as we've had them. The staff are friendly and helpful, always willing to answer questions about anything concerning your animals health and well-being. An...
We've been bringing our dogs here for as long as we've had them. The staff are friendly and helpful, always willing to answer questions about anything concerning your animals health and well-being. And the quality of care has always been excellent, never had an issue with anything they've done for our dogs.
They really are kind and willing to help out as much as possible. Our first dog passed away suddenly while we were on vacation in Maine, she was with us. When we called the clinic, frantic because we had no idea what had happened or what to do, they helped us through it and we're extremely kind during a time where we were at a total loss.
The people here really are the best, highly recommend their services.
Loreen R.
21 Jul 2017
Be very careful; you may think this is a wonderful place; however, if you have an issue, they will tell you what to do...not ask you what you think you would like to do. If your pet is sick, and you ...
Be very careful; you may think this is a wonderful place; however, if you have an issue, they will tell you what to do...not ask you what you think you would like to do. If your pet is sick, and you do not want to do surgery or whatever it is they recommend, they will make you feel that you are an issue and that you need to put your animal down. I had heard that Dr. Sawyer was a great doctor, but Dr. Claunch is arrogant and demanding. She acts like it is her animal and that you did not spend years raising it. To be quite honest, I really thought I had a great vet until I needed a compassionate opinion that included me as a human being who raised the animal!
Rodney Gooding
2 Apr 2017
Had good experiences with the vet and staff here, they were very understanding and straightforward about where to go for specialized help for my dog and VERY helpful in finding alternative surgical su...
Had good experiences with the vet and staff here, they were very understanding and straightforward about where to go for specialized help for my dog and VERY helpful in finding alternative surgical support when everyone else was booked up for 2 months.
The vet staff was very responsive in filling out prescriptions for an online purchase i made and also i felt i had very personalized care for the dog and we were well received.
Not sure what more you need in a vet.
Samantha Mingace
27 Feb 2017
Could not be happier about the service we receive from everyone here! I would recommend this veterinary center to all my friends and family. They're sincere , genuine and I always walk out knowing t...
Could not be happier about the service we receive from everyone here! I would recommend this veterinary center to all my friends and family. They're sincere , genuine and I always walk out knowing that they truly care about my pets' health. Dr. Sawyer is truly a great doctor and will treat your pet as if it were his own.
Mandy Oppewall
10 Jan 2017
I have never experienced a more compassionate, dedicated group than the staff at PawSteps. Thank you so much for the loving care given to Stormy for the last 15 months of her sweet life.
Amanda B
18 Sep 2016
Very nice and friendly staff! The lobby is cozy, so make sure to leash your pup and crate your kitty, because you never know the temperament of others.
Amanda D
18 Sep 2016
Very nice and friendly staff! The lobby is cozy, so make sure to leash your pup and crate your kitty, because you never know the temperament of others.
Victoria Stevens
11 Jul 2016
As a first time cat owner, they were so understanding with all my questions! They were able to get my cat in for a dental cleaning very quickly since the vet near my home was booked for a few months!...
As a first time cat owner, they were so understanding with all my questions! They were able to get my cat in for a dental cleaning very quickly since the vet near my home was booked for a few months! Everyone was wonderful, and I would recommend PAWSTEPS to anyone! Caring, loving, very well priced...just simply great!
Lori McLean
1 Jun 2016
We have been going to Paw Steps for years now, they are truly an amazing group of people. They sincerely love animals and are so good to my little dog. She got attacked by a dog the other day, and had...
We have been going to Paw Steps for years now, they are truly an amazing group of people. They sincerely love animals and are so good to my little dog. She got attacked by a dog the other day, and had open wounds. I called and they were booked solid, It was suggested I take her to Tufts. About 10 minutes later they called me back, and said the doctor moved things around so that he could see Abby himself! When we arrived the vet assistants were so sweet and took her right in, they are all so kind. I highly recommend this center!!!
Bonnie Longe Picard
28 May 2016
The whole staff is incredibly nice and professional. I would definitely recommend them to everyone! !
Marilyn H.
23 May 2016
After moving to Massachusetts from Rhode Island, I was so glad I found Pawsteps! The old vet was terrible and unfeeling, totally unprofessional!! I love the vets here! They care for my animals and are...
After moving to Massachusetts from Rhode Island, I was so glad I found Pawsteps! The old vet was terrible and unfeeling, totally unprofessional!! I love the vets here! They care for my animals and are there when you need them!! My dog is in renal failure ( she's 15 ) and they explained all of my options with her, gave me a recipe for a special food to help her and they continue to monitor her. They also helped my cat with a very bad UTI! She was on antibiotics for 2 months, but she got better and again, they kept in touch and made sure she was eating and healing! This place is an all around great vet! The only thing I would say is that I wish they would do tests and bloodwork in front of me, instead of taking the animal in the back.
Becky Heney
17 Nov 2015
I just recently brought out cat in to Paw Steps. The staff was so kind and compassionate. I will recommend paw steps to everyone I can.
Lisa Foley
3 Sep 2015
Our family, fuzzy and not fuzzy are very pleased we found Dr. Sawyer and this practice. All of the staff are extremely compassionate, thoughtful and caring. We've brought our 2 dogs here for years and...
Our family, fuzzy and not fuzzy are very pleased we found Dr. Sawyer and this practice. All of the staff are extremely compassionate, thoughtful and caring. We've brought our 2 dogs here for years and couldn't be more happy with the care we have received.
Theresa Condict
27 Jul 2015
Dr. Sawyer was great with all of our kitties. All of the staff at PawSteps was always very accommodating and seemed to truly care about our animals. They are also great at providing different treatmen...
Dr. Sawyer was great with all of our kitties. All of the staff at PawSteps was always very accommodating and seemed to truly care about our animals. They are also great at providing different treatment options depending on your budget which is nice to have. Unfortunately, we've moved away from the area now but I'd like to thank them for their great service!
Naomi Carretta
27 Jul 2015
Dr. Sawyer was great with all of our kitties. All of the staff at PawSteps was always very accommodating and seemed to truly care about our animals. They are also great at providing different treatmen...
Dr. Sawyer was great with all of our kitties. All of the staff at PawSteps was always very accommodating and seemed to truly care about our animals. They are also great at providing different treatment options depending on your budget which is nice to have. Unfortunately, we've moved away from the area now but I'd like to thank them for their great service!
Annie Elizabeth
22 Jul 2015
The staff at PawSteps go over and beyond to make your animals as comfortable as possible and happy. Our three kitties are like children to us, and we are so happy with the way they treat and care for ...
The staff at PawSteps go over and beyond to make your animals as comfortable as possible and happy. Our three kitties are like children to us, and we are so happy with the way they treat and care for them. Reasonably priced, Skilled and Compassionate Personnel, its all we have ever wanted in a vet. We found them due to close proximity, but will be returning because of the great staff.
They work with you to find solutions to your beloved animals, and they do it with warm compassion.
We HIGHLY recommend PawSteps and their fantastic staff. You and your pets will not be disappointed.
Even our shy Salvador fell in love with all the ladies at the office. Belly rubs all around!
Michelle Poulin
26 Apr 2015
Great place! Knowledgeable and NICE.... Dr. Sawyer is awesome! My puppy Tito loves him. They are also reasonable with pricing:)
Heather A.
22 Feb 2015
I LOVE pawsteps. After visiting a few vets inside petsmart I was disappointed with the service. I decided to give pawsteps a chance and I am so glad I did. I love doctor sawyer, he is so nice, remembe...
I LOVE pawsteps. After visiting a few vets inside petsmart I was disappointed with the service. I decided to give pawsteps a chance and I am so glad I did. I love doctor sawyer, he is so nice, remembers little details and both of my dogs love him. One of my dogs used to be so nervous about going to the vet and wouldn't leave my lap...but now when doctor sawyer comes in the room he automatically goes to say hi to him! It is such a personalized experience and I somehow always end up leaving thinking I got charged less than I expected to pay for random emergencies. Another great part of pawsteps is their reception staff. My dog tends to get into a lot of different things and I've had to call them frequently to ask questions and they are so helpful.
Shawnna O.
16 Oct 2014
5 Stars.....Pawsteps is amazing although I found them to late my 1 y/o chiuhua Simon had been going threw some issues with neurological symptoms,off balance falling over and seemed in pain i had been...
5 Stars.....Pawsteps is amazing although I found them to late my 1 y/o chiuhua Simon had been going threw some issues with neurological symptoms,off balance falling over and seemed in pain i had been taking him somewhere else for this issue for a long time and they kept sending me to tufts saying they couldnt figure out what was wrong with him he had a fall when he was 6 months old and had FHO surgery so the old vet kept saying it healed wrong and had nurological problems from the fall.no BLOOD WORK was taken at the old vets EVER not even his first puppy visit and when I took him to see Dr klaunch when Simon took a turn for the worst . At paw steps the first thing she did was take blood come to find out he had lymes disease she was the only one who actually figured out what was wrong with him.she prescribed his doxycycline for treatment for lyme but after a few days before it arrived Simon sadly passed away of kidney failure in his sleep :( thank you dr klaunch and the pawsteps team for trying to help simon.i wish we found you guys sooner.
Jessica Sasso Colangelo
5 Dec 2013
Tuesday November 26th was a very sad day for me. I had to say goodbye to my 14-year-old -year-old feline son. It was a very hard decision to make but it was I feel it was the right one. I'm very grate...
Tuesday November 26th was a very sad day for me. I had to say goodbye to my 14-year-old -year-old feline son. It was a very hard decision to make but it was I feel it was the right one. I'm very grateful for Dr. Carroll and the staff who were all very compassionate and I can't say enough good things about them all.
Sue Y.
18 Oct 2013
They are AMAZING here. We had to put our dog down and they were so patient and kind. They even gave her a dish of ice cream. It was a sad day but their compassion, care, and patience made an awful...
They are AMAZING here. We had to put our dog down and they were so patient and kind. They even gave her a dish of ice cream. It was a sad day but their compassion, care, and patience made an awful day a little less traumatic. We bring our other dogs there as well. Great care.
Wendy B.
19 Aug 2013
I first met Dr. Sawyer when he worked at VCA hospital of Westboro, I adopted a cat from Worcester Animal Rescue League back in December of 2006 and I took him to the VCA place, anyways, Dr. Sawyer met...
I first met Dr. Sawyer when he worked at VCA hospital of Westboro, I adopted a cat from Worcester Animal Rescue League back in December of 2006 and I took him to the VCA place, anyways, Dr. Sawyer met Parker and was very good to him and treated him for a cold that he had, so few years ago when I heard that Dr. Sawyer opened his own place in Northbridge, I decided to take Parker back to see him. Pawsteps is a great Veterinary facility, the people there are very kind and supportive, recently I had to bring Parker for his annual exam and I met Dr. Carrol, another great addition to Pawsteps!! I wouldn't bring my animal to any other place!! Thank you Pawsteps for taking good care of my cat when he needs to be brought in.
A Google User
16 Apr 2012
I was recommended to Dr Sawyer when he was at another clinic, and transferred to Pawsteps later to continue to have care for my pet from him. The first clinic was good - and Pawsteps is even better. D...
I was recommended to Dr Sawyer when he was at another clinic, and transferred to Pawsteps later to continue to have care for my pet from him. The first clinic was good - and Pawsteps is even better. Dr Sawyer and his staff are excellent with pets, know what they are looking for, explain what they see, explain what they would like to do, tell the results of treatment - in short, communicate well and caringly and know how to best treat an animal. I am very satisfied with their care of our pet, and I recommend Pawsteps to my friends.
Dominique M.
29 Mar 2012
When I first moved back to Grafton with my then puppy I was worried about transferring vets from Melrose, MA. He was abandoned and then a new vet, so I did my research before choosing PawSteps; of cou...
When I first moved back to Grafton with my then puppy I was worried about transferring vets from Melrose, MA. He was abandoned and then a new vet, so I did my research before choosing PawSteps; of course you still never know.I'm so glad I chose PawSteps. Not only is it convenient but the staff is AMAZING. They always remember Charlie and what's going on with him. The facility itself is always clean and never smells like a veterinary center.Last winter Charlie had lots of problem with his stomach and Dr. Sawyer was great at trying different treatments without harming Charlie or his stomach.I'd definitely recommend this place to anyone in the area with a pet that's part of the family!
Kim D.
10 Nov 2011
I was very impressed by Pawsteps. I was new to the area and chose them because of location, but I would chose them again every time for quality of service. The staff is amazing, especially Kayla and...
I was very impressed by Pawsteps. I was new to the area and chose them because of location, but I would chose them again every time for quality of service. The staff is amazing, especially Kayla and Dr. Young, who we visited with. The rest of the staff members that I interacted with, though briefly, seemed great too. I'm always concerned with how experienced my vet is with greyhounds and some of the unique needs they have. Dr. Young confidently spoke to all of the breed specific concerns that I had. They were also very accepting of my hesitations regarding things like flea and tick preventatives, which we've had bad experiences with in the past, and did not pressure me at all to use products I was not 100% comfortable with using. That was a nice change from previous vet experiences where I was forced to adamantly defend my choices. I've never felt so good about a choice of vet and, most importantly, my greyhound Grace LOVED them and they were wonderful with her.
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FAQs
Where is Pawsteps Veterinary Center located?
Pawsteps Veterinary Center is located at 18 Granite St, Whitinsville, Massachusetts 01588. It's easily accessible to pet owners in the Whitinsville area and surrounding communities.
What time does Pawsteps Veterinary Center open and close each day?
Pawsteps Veterinary Center is open Monday 08:00 AM - 18:00 PM, Tuesday 08:00 AM - 18:00 PM, Wednesday 08:00 AM - 18:00 PM, Thursday 08:00 AM - 16:00 PM, Friday 09:00 AM - 17:00 PM. They are closed on Saturdays. They are closed on Sundays.
How can I book an appointment at Pawsteps Veterinary Center?
You can book an appointment online with Pawsteps Veterinary Center via our website. Simply click the 'Book an Appointment' button on their profile or use TopVet’s online scheduling. Alternatively, you can call the clinic at to schedule a visit.
What services does Pawsteps Veterinary Center offer?
Pawsteps Veterinary Center in Whitinsville offers a range of veterinary services, including Acupuncture, Dental Care, Physical Therapy, Surgery, Ultrasound. From routine wellness exams and vaccinations to surgeries and diagnostics, they provide comprehensive care for your pets.
Does Pawsteps Veterinary Center offer pet dental care?
Absolutely. Pawsteps Veterinary Center offers pet dental care services, including teeth cleanings, dental exams, and treatment of dental issues for cats and dogs. Regular dental care is part of their preventive services to keep your pet healthy.
Do they perform spay/neuter surgeries at Pawsteps Veterinary Center?
Pawsteps Veterinary Center provides spaying and neutering services for pets. Their veterinary team in Whitinsville has extensive experience in these routine surgical procedures. They will also guide you on post-operative care for your pet.
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