I had my Havanese groomed here. The reason we brought him here was because the groomer said he specializes in Havanese. When I got him back he looked ridiculous. The groomer shaved all his hair off. He cut the hair on his ears so short that it doesn't look he has any at all. The groomer said that he had to cut his ears short because they were matted which I find next to impossible seeing as our dog is brushed every day and is cleaned every other week. Then the groomer said that is how he cuts Havanese's. Read Less

My wife went to drop off our kitten at 8:00 for a spay appointment -  by ten after no one was at the clinic. When she called the clinic, the answering service said the vet "would probably be there soon". Yep. By 8:45 my wife and kitten left. At 9:00 the receptionist called to ask if my wife would be bringing kitteh in. My wife replies that she had in fact brought the kitten in - at the appointed time of 8:00. The receptionist then asks if my wife would like to reschedule. No apology. No acknowledgement of my wife's inconvenience. No professionalism whatsoever here. We won't be rescheduling. We'll be transferring the care of our three cats to a more professional practice. Who has time for this? Not us. Read Less

We started going here in March after leaving Banfield. We were happy with the vet and the quality of care. However, we just tried to schedule another appointment for our cat and found out the clinic has new ownership coming in on the 11th and no one really knows what's going on. Looks like we have to find a new vet again. These things happen but it would have been nice for the clinic to let their customers know ( I don't think I would have found out if I hadn't called this week). Read Less

My dog had been groomed here many many times before, but unfortunately, the last time was not so great.  The hair cuts have been fine, but apparently his ears were not dried out completely and the little guy got an ear infection very soon after his Groomers by Barstow visit  :(.  He's never had an ear infection before, so I didn't know what the problem was, but that there was definitely a problem since he was so agitated.  The vet immediately guessed that he was bathed recently and that his ears weren't dried properly, even before me mentioning that he had been groomed.  Little pup was miserable for weeks and had to take medication, so the groomers ended up costing more than we had expected after factoring in the vet bill.  Very unfortunate, since the location was so convenient.  I guess I could specifically ask for them to take extra care in keeping my dog's ear dry, but I wouldn't want to risk having a bad result again and having a sad, sad dog. Read Less

I bring my dog here for all her doctors needs the staff their are so friendly and professionalThat I feel as if me and bella was home I would not change them I love the doc Dave Ashley she awesome and Sara she's loving and great. Read Less

I love these guys. I started bringing my kitties to them over a year ago and they're great - even with my more difficult one. I'm writing a review now because I just had to bring my polydactyl kitty in for an ingrown claw. And it was very ingrown. I probably deserved to be chastised for not being more aware of it and I was bracing myself for a lecture. Fortunately, I didn't get one (I was already feeling bad enough), and they were so, so good to my cat. They got me in the same day that I called with the problem, were quick and professional, clear with their directions for continuing care, and I didn't feel like the price was outrageous. Both doctors are great there, I have been with both of them, and they always call to follow up and make sure your pet is recovering well. I have also seen Ashley, the vet tech every time I have been in there and she is so sweet and great with animals.All around love this place and would highly recommend. The entire staff is knowledgeable and a pleasure to be around. Read Less

In a word; Awesome! I wouldn't take my blonde Lab anywhere else. The veterinarians and the supportive staff are tip-top. They're skilled at making both me and Maggie comfortable. Of course Maggie is likely more comfy than me however since I'm paying the bill I should feel good about it. On that note, their prices are fair. Do I wish they were cheaper, sure. Does this make me look elsewhere, certainly not. Maggie gets everything she needs - even last minute - and I always leave feeling confident she's received the right treatment. 'Treatment' being anything from a check-up to a remedy for a hurt paw to plain 'ole vaccinations. Plus, Maggie loves it there because she's spoiled with belly rubs galore. If I got belly rubs and treats I'd feel good too. Too much? Regardless, I'd recommend them in a second. Read Less

I have been taking my dog here for vaccines and the staff are very nice. Dr. Kennedy is awsome and down-to-earth. I would always recommend them to any dog owners for their vet services ONLY. The reason why i'm giving this place one star because they're apart of the grooming business  "Grooming by Barstow" - the WORST grooming job i have never seen in my life. They man didnt even listen to what i wanted for my 4 months old Shorkie. I thought i wanted to get her started a little bit early with grooming work so she could get used to it later on. I remember i stated very clear that i just want him to TRIM her hair, leave her face a teddy bear look, dont cut more than 1/3 the length of her hair. I still wanted my puppy to have a fluffy look. The man took my dog for a several hours.. As soon as i saw her, i was horrified!!!! The man literally shaved my dog down to nothing. The last thing i ever wanted was my shorkie puppy (that looked extremely cute and fluffy like a teddy bear before), now looked absolutely like a.. chihuahua!!! Hello.. she's a puppy, there's no need to shave her down to her skin. I brush my dog's hair everyday just to make sure she has no knots or matted on her hair. They even said i did a good job on taking care of all the knots before she got grooming. So why did they have to shave almost more than half of her hair???? An experience groomer would know what to do to a puppy vs an adult full gwown dog. And i dont think the man ever cared at all. Days later i'm still bitter with my dog's bad grooming job. i shared the story to some of my friends in town. And come to know, some of them have also had the same bad experience with this "grooming by Barstow" place for thier dogs as well. They all know the man there can only SHAVE dogs hair for his job, he has NO such grooming styles at all!!! Oh gosh, what done is already done. I cant turn back time. Now every day seeing my shorkie puppy walking around with a shaved look entire of her body, as if she had gone thru some kind of chemo treatment or something that her hair completely shed, i feel so bad. Everyone still loves her for her personality but Goodbye cute look!! Dont know if her hair ever grows back fluffy like before. Never come to this place for GROOMING services if you dont want your dog to get shaved down to skin. Read Less

This place is great. They've helped me out of a jam on a number of occasions.  They are very helpful and caring when you've lost a pet.  They will do their best to help your pet recover from a surgery.  The facilities on-site are nice and the Vets I've spoken with here are great.  Also - it's the only place of its kind around - so you're kinda stuck with it!!! Read Less

I brought one of my cats here for grooming not too long ago.Signed her up for the Whole 9: bath, claws, ears, teeth cleaned, etc, etc. Let's just say that this precious ball of black & white fur can be one hell of a difficult subject when it comes to grooming, and it had been a long time since she had a respectable bath...she needed a complete overhaul!Prior to making her appointment, I stopped by and chatted for a while with the staff. Right off the bat, their kindness and eagerness to help me in my situation inspired me to believe that Missy would indeed be her beautiful self once again...-even if they had to SEDATE her - it WOULD GET DONE! I like a "can-do" attitude!One appointment and $40 later... Ta Da! I have a beautifully soft, and sweet smelling kitty! Best part is she's not going to hate ME for the next 5 years! Plus, when I got her home, she seemed very relaxed. Not sure what their secret is, but I'm pretty sure Missy enjoyed the attention!Bottom line - they're really good with animals, very professional, and cater to your pet's specific needs.Yeah - $40 is relatively steep. But, in some cases, like Missy's, it's necessary.(Feel free to check around, though. I found that their price for grooming is actually lower than others in the area.)This place is just awesome...or should we say, "the cat's meow". :P Read Less