I would never recommend this hospital! I arrived Thursday night with my son and Chinchilla who was gasping for breath and squeaking in pain. When the nurse saw that my pet wasn’t a cat or a dog she told me they wouldn’t see us. We were asked to step aside. It was raining and we were left standing on the sidewalk with my dying pet. My son asked if we could wait for our Uber in the lobby and we were told to wait in the corner so the emergencies could get it. Not once did a nurse ask what was wrong or if there was anything they could do. The other patients driving up with their pets we’re asking us if we were okay. We were completely disregarded as if my pets life wasn’t important. The nurse checking in that night was the most inhumane human I have ever met! Needless to say my little pet passed away that night due to wasting time and needing to find another hospital that would help us. Good luck to anyone who choses this type of care for their pets. Read Less

If you are in the state of Massachusetts DO NOT and I cannot stress this enough. DO NOT go to Massachusetts Veterinary Referral Hospital in Woburn. Zeus went in for stitches on the 28th of February for a laceration on his paw pad. He pulled 2 of the wraps off and had a following re wrap that Sunday. They saw his paw a total of 5 time over the course of 2 weeks. This morning I took him back to get his stitches out and they said his foot looks great and that he just needs to be slow on it for a few days. We took him to the park to take a few pictures and walk around on our way home from the vet. When we started taking pictures we noticed he was biting his dew claw and when we got close enough to see it this is all we saw. Where he has cut his paw pad was NO WHERE close to where his dew claw is. We then rush him back to the vet to find out they have KNOWN about this and still sent him home. When we asked why we’re not informed the lady who came outside said she didn’t know. The smell that is coming off of him was awful. This wound smells like it was there longer than a week. They then refused to tell me who worked with my dog, stitches, re wraps, ect and said she was not allowed to give out that information, ITS MY DOG AND I PAY FOR ALL OF THIS. Said there was nothing that she could do and to soak it in Epson salt. Then continued to tell me that it’s normal for dew paws to fall off and grow back, at that point I told her I was no longer doing business with them and walked away. This woman wouldn’t even take him into a room she made me take the boot off out side to show her. I am so absolutely disgusted with this facility and now have a puppy that hasn’t been able to run around and be normal for two weeks JUST to come home and have to wait until this heals. Read Less

I am giving this review 1 star because I CANNOT give it a negative star rating. This review is written with grief and anguish as we have lost our beloved Boxer Mia.  I took our boxer to Mass Vet and had a consult with Dr. Nancy Cottrill to discuss an eye ulcer that was not healing. I was informed that our animal in fact had one in each eye and would need surgery. It was scheduled for the following week May 8th and by May 22nd she was dead. When Mia was dropped off we were informed that we would need to pay the high end of the estimate up front and if the bill was lower that they would refund the over payment. I was surprised at this because we had not been informed before hand. They said they were sorry that we should have been informed. As our animal was there ready for surgery so we paid up front.Mia was picked up later that day with a plastic cone held on by a thin white fabric. We were informed to keep the cone on at all times or it could be detrimental to her recovery. The cone attached to Mia was insufficient to protect her eyes. It was not attached to ANYTHING , nor were we informed to attache it to anything.The next day Mia was easily able to remove her cone and when I came home I was terrified. I immediately called the hospital and was told we would have to wait and see if it did any damage. The doctor NEVER FOLLOWED up again. There was lack of care on her part. I called back a few days later to speak to the doctor because I noticed our babies eye getting worse. I was told the doctor would call me the next day. When I did not hear from DR. Cottrill I called back early afternoon and was told she was gone until the following Monday and would get back to me then. No OTHER vet called to see if she was ok.I was informed she had been on vacation. This was on Wednesday. Over the following days Mia seemed to get worse, she was barely opening her eyes and was visibly in pain. On Monday I did not hear back from the vet either so I contacted my regular vet and was told to bring her right in. I was informed that she needed steroids, pain meds, and fluids and to take her cone off because it was useless at that point. We just needed to make her comfortable. I was told their was a slight chance these meds would help her feel better but to not get my hopes up and we might have 7 to 10 days with her. On Tuesday I still had not heard from the vet and called and asked to speak to someone in charge. I was referred to Katelyn Craddock. She did call back and listen to my concerns and said the director Bill Sullivan would contact me. I spoke to Bill once on that Tuesday afternoon late and then he called me the next day after speaking to our vet but he called 30 minutes before we were leaving to put our baby to rest. He called one more time and left a cell number after I left him a message. I immediately tried to call back but he did not answer and there was no way to leave a message. Since then I have tried to contact him 7 times on his cell, twice at the hospital and texted him once. I have also left a another message for Katelyn. NO ONE has contacted me. My animal is dead. The hospital refuses to have a discussion. The hospitals lack of care and lack of follow through after a surgery contributed if not caused the death of our dog. The hospital took the money for the surgery and then left us high and dry without medical care for our animal. PLEASE DO NOT bring your animal to this hospital.I plan on filing a formal complaint with the state veterinary board against Dr. Cottrill and the hospital. Read Less

We have brought our puppy here a couple of times, and we are always seen by priority and within a reasonable amount of time. All of the doctors are extremely friendly and sweet with our pup, and the front desk staff is always empathetic and calming, as well as cordial. The snacks provided are a nice touch during a stressful, scary time for paw-rents. While we hate having to come here, we're grateful to have this place nearby. And we're lucky it's always so consistent and reliable. Read Less

TOP NOTCH!  We highly recommend this facility for pet care, particularly emergencies. We have been here twice, once for a neurological consultation. That visit was thorough and efficient. The second visit was early this morning for an emergency. Our dog was having a stroke and vertigo. We called the hospital to report and they said they would be ready for our dog. We also called 911 for assistance with lifting our 80 lb Labrador Retriever into the car to get him here. Upon arrival at 03:00, the staff were very attentive and wasted no time assisting with removing our dog from the vehicle and into the facility. The concierge person had our file ready and the visit was effective. The doctor met with us within minutes of us arriving to report the dog's condition. We had to keep him here for the day for an MRI and evaluation. From start to finish on all visits, we were informed effectively and had a chance to ask questions, particularly about treatment. Highly recommend this facility. Read Less

So I actually live in New Hampshire and had to rush my 4 month old puppy to the vet. A mirror had fallen off the wall and landed on her. She was bleeding everywhere. I took her over to the emergency room vet down the street who said she needed surgery because there was a huge piece of glass stuck in her inner thigh on a main artery. They said that they couldn't do the surgery because they didn't have an anesthesia tech in to help. So he told us to come to Massachusetts Veterinary Referral Hospital and they would be able to further assist us. So my parents and I rushed the puppy to Woburn and they checked her out and came back with an estimate of $2,000 to fix her up and have the board certified surgeon provide the surgery. I explained that I wouldn't be able to afford that and proceeded to call my care credit card company to try to help me out. After what felt like an extremely long time the doctor came back out and said she could do the surgery for no more then $1000 to which I said yes because of course I had to do something. So I told her I only had the $884 and needed to come up with $126 for the total to which she responded with $884 is okay I'll go get started on her now. These people are amazing and so willing to work with you! I am so forever grateful for what you have done for me today. 10/10 recommendation for this beautiful hospital! Read Less

I've brought my golden here several times and I was very pleased with the care he received. The vets were knowledge and very cut to the chase which I really appreciated. Wait time was appropriate. Price for meds was so much cheaper than my primary vet. Read Less

As the receptionist said my dog Charley was a frequent flyer at Mass Vet hospital. Over Charley's wonderful thirteen years, he had numerous trips to MVH. The doctors, I know can be "cold and impersonal ",  I know now that Charley  has crossed over the "Rainbow Bridge". The doctors and staff are very knowledgeable. And that if I had brought Charley to MVH in his last weeks prior to his passing he probably would be still alive. (I don't wish to discuss the detail), that's another review for another Vet that got a poor review. On Charley's last day I brought him in on a emergency to MVH they diagnosed him with very high blood pressure and congestive heart failure. We made the final decision to end Charley's misery with the help of the wonderful emergency Vet Dr. Harfoush. MVH May seem uncaring but they are not they are only looking out for our pets best interest. Read Less

Would give negative stars if possible. Had an extremely terrible experience with my dog here on 2/21. I had to see a cardiologist for an OFA certification because I wanted to start the breeding process. Dr. Sosa took my dog back to do an auscultation and came back without her 10 minutes later. So of course, I start to worry. He tells me she has a heart murmur and refuses to certify her until he does an EKG. He took advantage of me being worried and forced me to allow them to perform the EKG. He comes back (with some random kid, doesn't introduce, doesn't say a word, making me feel extremely uncomfortable) and tells me my dog has a heart murmur, will only live to age 5 and she's dying of congenital heart disease. At this point, I'm in tears while the unsympathetic doctor and his random friend leave. The nurse immediately asks how I plan to pay the $585, no sympathy there either. So I decide I want a second opinion. I brought my dog to Angell Memorial in Boston. Let me tell you, these hospitals are night and day!! My dog was seen by a wonderful and pleasant cardiologist, Dr. Hogan, who did an auscultation. She listened very thoroughly right in front of me, didn't take my dog away, and heard absolutely no signs of a murmur. I asked if we needed to do an EKG and she said it would not be necessary and that my dog was in excellent health. I left relieved and I will certainly take my dog back to Dr. Hogan at Angell. Do NOT go to Mass Vet!! They are money hungry, unsympathetic, misdiagnosing thieves. Never again!!!!! Read Less

I took my 15 year old dog to Massachusetts Veterinary Referral Hospital last night 3/9/19 because of a minor issue to her paw and they were wonderful.  The minute you walk in you are greeted with 2 kind women who check you in they are warm and friendly.  The hospital was immaculate and very nice.  We found it on google trying to find a 24 hour hospital.  Most importantly the triage nurse Meredith who took care of my dog was so sweet and caring!  She cleaned her up and had her on her way back home in no time.  To the management of the facility I hope you know what a wonderful staff you have especially the ones that were on duty on 3/9 Saturday evening from 10:30 PM - 11:45 PM.  Thank you all from the bottom of my heart for being so wonderful to my dog.  I would highly recommend this facility to any pet owner!!! Read Less

My Black lab Danny came for a bad fall on a Sunday night and the doctor did a amazing job in explaining /treating the dog and the price was very reasonable(Very low price).I seen the bad reviews but fortunately I can say they did a Amazing job and they seemed like they genuinely care about my pup..Great experience !p.s  And no I am not getting paid or getting any discount for this review. Read Less

My Black lab Danny came for a bad fall on a Sunday night and the doctor did a amazing job in explaining /treating the dog and the price was very reasonable(Very low price).I seen the bad reviews but fortunately I can say they did a Amazing job and they seemed like they genuinely care about my pup..Great experience !p.s  And no I am not getting paid or getting any discount for this review. Read Less

My Black lab Danny came for a bad fall on a Sunday night and the doctor did a amazing job in explaining /treating the dog and the price was very reasonable(Very low price).I seen the bad reviews but fortunately I can say they did a Amazing job and they seemed like they genuinely care about my pup..Great experience !p.s  And no I am not getting paid or getting any discount for this review. Read Less

I took my dog here after the second episode of her being unable to walk, and lethargy. The vets had no idea what was wrong and insisted my dog was high on marijuana, despite me telling them she had no access to any. The vet tech told me that someone could have gone into my yard and dropped marijuana and my dog found it. Let's be realistic here!After the visit I was emailed a survey, being displeased with the service I received, a director left me a voicemail requesting I call her to discuss my experience. I left the director a voicemail with my availability. Never head from them again. Read Less

Our  4 1/2 month old puppy had been drinking excess amounts of water and I knew something was definitely wrong.  I brought him in through the emergency room.  Blood work was drawn and a urine culture was taken.  They called that night to tell us that his values were extremely high and he would need a renal ultrasound.  He was admitted that night at 10 pm.  To make a long story short,  the ultrasound showed undeveloped and oddly shaped kidneys and this was something that could not be corrected.  Dr. Haber met with our entire family and we unfortunately decided to put him to sleep.  She was extremely sincere, warm and compassionate.  Another woman came in and had us fill out the paperwork.  We wished that we had gotten her name.  She was the nicest and most sympathetic woman we had ever met.  We never once felt rushed or insignificant.  Putting him to sleep was done in a very loving, and warm manner. I would definitely return to this hospital without question. Read Less

I brought my male dog there on a Sunday morning emergency visit for rectal bleeding.5 hours and $700 hundred dollars later he was diagnosedwith a rectal tumor.  One blood test in particular was $400.Several days later we were informed that the tumor was "mostly" benign.  The quote for tumor removal was between $3k & $4k.Needless to say, I was shocked at their prices and upset by the long wait.  I called Angell Memorial in Boston and was seen at their regular clinic (after only a 2 day wait) by their head of surgery.  The doctor was extremely knowledgeable and very personable.  He did preform the surgery, within a short time, and their price was MUCH more reasonable.My bad experience at MA Veterinary Referral Hospital is one I felt must be shared. Read Less

This hospital was very patient and understanding with our sweet but unfortunately extremely-fractious-once-out-of-the-house-and-in-a-vet's-office cat. Everyone we interacted with from the client care coordinator to the triage vet tech to Dr. Felix to the discharge vet tech and billing person was helpful. We appreciated their warmth, care and accommodation in a stressful time. Read Less

DO NOT USE THIS VET HOSPITALWhen I arrived at Mass Vet the doctor told me they didn't have a cardiologist on staff and I needed to take her to Angell.  When I said that I didn't need her to be examined there because they weren't going to treat her they insisted on the examination.  Total mistake on my part but they take advantage of your emotions and love for your pet.  Because I wasn't going to go to Angell that evening and my pet was in very bad shape, I asked what could be done to make her more comfortable so they gave her some fluids and nausea medication. The doctor was very rude to me, and even though my pet was in an emergency situation they refused to treat her.  Don't subject yourself to this kind of treatment in an emergency-delayed treatment could result in worsened conditions and possibly death. Read Less

I dont like to give bad review, and everyone was helpful and kind. But, I brought my 4 year old lab in for pain in his elbow and hind legs. His conformation is unusual so I was worried about Dysplasia. I let them know he was insured. The surgeon listened to my story and barely examined him (he is not good at being handled) She told me he had cruciate ligament disease and needed a knee replacement right away. She also said he would need the second one done within 8 weeks or so. The surgery requires metal implants and a very long and difficult recovery. She also thought he had arthritis in hips and elbows of front legs. I asked about x rays and she said they would do that when he was anesthetized on the day of surgery but to count on both legs needing to be done with further treatment for other issues down the road. She also mentioned that he was overweight, which I had been trying to deal with and fully accepted.I was handed a surgery date and an estimate for $14000.00. Shortly after, I was speaking with the vet who takes care of my horse who has known my dog since birth, and is also an experienced small animal vet. He was shocked at my story and told me my dog did not present as having cruciate ligament disease. He examined him there, at the barn and did not find any looseness to the joints. I brought him to another hospital and had $600 worth of x rays done on every joint in his body, and a thorough exam done under anesthesia. Neither doc could find any ligament issue, or arthritis or dysplasia except in one front elbow. There is no denying my dog was in pain after hard exercise, and as I said, his conformation is odd. The new vet gave me some pain meds, told me in no uncertain terms to take 15 lbs off, and sent me on my way. This was 6 months ago. My dog has lost the 15 lbs, his energy is through the roof, and he has had only two pain pills following cliff diving into river currents in the past 6 months. I feel the weight was a huge issue. He may well need surgery one day, but certainly not now, maybe not ever. I would not return to that hospital, although it is well known that the surgeons there are the best. Its only good if you need it. Read Less

They saved my cat's life when she sliced her tendon in her leg.  They were able to take her immediately and took good care of her every time we had to bring her back to change her cast.  Wait times for extremely long but it is an emergency hospital and waiting is part of the deal.  All in all, the cost was reasonable and the staff was compassionate and I would take my cats back if we ever needed to. Read Less

Really unacceptable wait times. Promises for call backs go unfulfilled. Vet advocates repeatedly for most expensive treatment option, even while acknowledging " watch and wait" is reasonable first course of action. Of course they're open 24 hours which is great but if you've got options, go elsewhere. Read Less

I was very impressed with IVG.  The facility is very nice (and my dog appreciated the canisters of treats around the building).  The reception staff were great, especially when my dog jumped up  to say hello to them.  The technicians were very nice and returned a call I made with a question within a few hours.  I saw Dr. Sosa for cardiology and thought he was excellent.  The price was reasonable considering the tests that were done.  (I heard from someone else that they paid more at another animal hospital for similar tests.)  I would highly recommend. Read Less

I have been taking my dog to IVG for many years. Veterinary care IS expensive and some doctors have better bedside manner than others. The hospital is state of the art.  I am writing this review to tell you that if you are deeply committed to your pet and want to put him to rest with dignity and compassion this is an excellent facility. That you can make your decision and just walk in is a big deal to me. We needed a doctor to advise us if it really was time. Dr Witt did not make the call for us but gave us the information needed to make the right choice for the right reasons. I can tell you that IVG was compassionate, had great empathy, and gave us the time and space to grieve in a comfortable private room. They helped us get through a most difficult family trauma. We had our toy poodle, Buddy, for almost 16 years and now he is at peace and with great sadness we process the loss and move on. Read Less

Wonderful staff. The vets are terrific. They just helped me through the last year of my old Italian greyhound's life. We put her to sleep last week. I just got a notice in the mail from Ethos that they sent a contribution to them in Maggie's memory. Read Less

I have waited over a year to post this negative review about Mass Vet Referral Hospital.  My 10 year old dog seemed fine in the morning, but later in the day he was curled up on the bed breathing heavily and acting lethargic.  We brought him in to be seen as we worried it might be a turned stomach which can be deadly if not caught early.They took him and put him in an exam room while we waited in a private waiting room to find out the results.  Finally after three hours of waiting the Doctor said they couldn't figure out what was wrong with him, and that it may possibly be from. a tic bite. They told us they could keep him overnight for observation. We said no, we would watch him, especially since they had no idea what was going on. The Dr advised us to make chicken and rice for our dog when we got hime.  They had taken X-rays of his chest and blood work etc which they said looked fine.  So then we got whacked with a $1400 bill upon leaving.  I questioned the bill and said I wasn't paying that much for no diagnosis.  They took me in a back room with the doctor who attended my dog, and they agreed to shave $500 off the bill.  We went home, and in two hours my dog was coughing up blood and his gums had turned white.  I called three times to speak to the doctor and was told she was in surgery and would return call when she could.  The phone answering person told us we should bring him back in if his gums were turning white. There was NO WAY we were going back there....we loaded our dying dog into our car and headed into Angel Memorial hospital in Boston but he died on the way there. He was bleeding internally and the doctor at Mass Vet did not read the X-rays properly.  He suffered greatly all day long and we should have been able to have him pass on with a doctors assistance instead of this very  traumatic way.  The next day I called the hospital and wrote a letter complaining about the ineptitude of the attending vet.  I requested a full refund of the $900 and I told them that  if they did not do so, then I would have to write about it and put it online.  They immediately refunded all the money.  That speaks volumes, that they were afraid about the negative word getting out.  Our dog suffered greatly, and it could have been avoided.  The waiting room was full of people waiting for the pets, also in emergency situations, and looking back, it was clear that they were understaffed, interested in doing lots of tests to jack up the bill, and offered unskilled care that resulted in a nightmare for our family and our beloved dog.  After over a year, I have decided to write about my experience, and will not mention the doctors name, but be advised...if you go late at night or on weekends, you may also get the "B" team as the good vets are off and at home during those hours.And lastly, what emergency hospital does not have its own laboratory for doing bloodworm and other tests??? These "vets" have to send out the lab work for all tests which is RIDICULOUS for an emergency "hospital". Read Less

Do you love your pet? Is there an amount of money you would pay to see that your pet is happy and healthy? If you'd like to know the absolute maximum amount of money you'd willingly pay to see your pet healthy, bring them here. They'll charge you that much and then add an extra $1,000 just because they can. Put simply, Mass Veterinary Referral Hospital preys on the fact that you love your pet. They know they're one of the only 24 hour vet services in the area and they 100% exploit this fact to the detriment of both their customers and the pets they treat While it's not unreasonable to expect to pay a premium for an emergency service, it's perfectly reasonable to not want unnecessary and dangerous surgeries, overnight stays that are not needed, marked up x-rays and a callous staff that doesn't seem to even care about your pet or your time. I would 100% recommend avoiding this place if you can. Read Less

Do not bring your animals to this vet. I took my dog Mac to this vet on May 19th because my normal vet was closed. My poor dog was vomiting and they did x-rays and said that he had blockages in his intestines. And told me in order to save him I had to come up with $5500. I raised the money and approved he surgery they said the surgery went great and they feed him regular dry dog food right after his surgery. I am no vet but having surgery on your intestines and then being feed dry dog food 2 hours after a major suregy does not seem right to me. They sent my boy home on Sunday and gave me pain meds and told me to come back in 14 days to have the staples removed. No follow up visit to see how he was doing. I had to call the vet several times during the week to send them pictures of the incision PICTURES! They told me it looks fine continue to do what I was doing. I woke up Friday morning the 25th of May to find him bleeding from his staples I rushed him into the vet asap when I got there they told me it was just a pocket of fluid behind the staples this vet was so cold and had no bedside manner at all they took mac out back and asked me to leave him and go to work. This was 6am I went to work and still heard nothing until 11am because I called and the receptionist told me that the vet was going to call me back an hour later I get a call from the vet stating the surgical site inside his body broke down. And he will need more surgery which would be another $6500. I left work to go to the vets office when I got there Dr Klaus Stated that his was septic and that his intestines had broke down and his intestinal fluids were draining into his stomach and abdomin. Then she says well you have a care credit see what you have left and we can go from there. The vet said there is a 50% chance this surgery will work but then he would need to stay at the hospital for 2 weeks after surgery and this would be additional cost not included in the $6500 they quoted. In the end we had to put Mac down because he was not going to make it regardless. When we made the decision to put him down the vet said it’s your decision this vet was very cold and made myself and my friend feel horrible saying he was too young to put down. When they finally brought him into the room he was so medicated that he could bearly stand they walked in left him leaning against the couch and left the room. I had to pick him up and carry him into the middle of the room and lay him on the freezing floor no blanket nothing. Then the vet finally came back in and gave him he shot to put him to sleep when he finally passed nothing but blood came out of his rectum. When my mother said this the vet was just very cold heart and said yea that happens and she threw a bunch of tissues on it and left the room. They charged us an additional $800 and left me sitting in the room with my dog no one came back in to take him away this place is horrible the only thing they care about is money and that is it they have no care for your animals just their paychecks stay away from this place at all cost. Read Less

From now on, I will steer clear of Massachusetts Veterinary Referral Hospital in Woburn. I too would rate them a zero if that were an option. This facility appears to have a large staff, but unfortunately there is no sense of urgency. Employees move at a snail's pace. Once you're in the exam room, be prepared to wait a long time for an actual doctor. The first day I waited forty minutes in an exam room where the doctor quoted me over 2K for the required surgery (or else my cat would die), but there was no explanation as to what this surgery would include or how effective it would be. I went home to discuss with family. The following day, we went back to see the doctor again - to have the surgery done. This time we waited two hours (for a cat that was dying). There was no rush, no sense of compassion, no sense of urgency at all. We checked with the front desk every 15 minutes to see when help was coming. The desk kept checking with the doctor, but the doctor said she was busy doing paperwork. Nice. When the attendant at the desk told the doctor we were thinking of leaving, the doctor said that was fine; it was our choice to leave or keep waiting. Really nice. We waited another thirty minutes and then left. We headed straight to Angell Animal Medical Center in Jamaica Plain. What a difference! As I was checking in, an attended ran (actually ran over to assist). My pet was immediately whisked away to see a vet as I stayed behind to register. The person at the desk was actually sprinting to the printer to get some forms and make sure all of our information was in the system. Seventeen minutes later a vet came out to tell us the news that it was too late to save my pet. The vet looked at the tests done at the Massachusetts Vet. Ref. Hospital and was surprised the vet had not told us that even with the surgery they were proposing, the chances that our cat would live longterm were bleak. Read Less

If I could give this place a zero I would. Not only has my cat not eaten or had anything to drink since they gave her a medication she has not been herself at all and they are telling me to continue it. I brought her twice, the first time the vet and the tech were great and helped treamendesly, the second time the tech was great the vet was not. She did not speak to my fiance who was in the room just acted like he wasnt there and only spoke to me. She then decided started telling me worst case scenarios like she could have cancer, kidney disease etc. After us stupidly allowing her to stay the night she just put her in her carrier didn't let us say goodnight to her and then came back with an estimate close to $3000 for two and a half days!!!! We said we weren't going to keep her there and instead of saying okay I understand said we do not recommend you bringing her home... Without even knowing what was wrong with her she said that they were going to do all these tests on her, ultrasounds, blood work and we had to pay for it all up front. I called again today about stopping her medication because she wasn't eating or drinking(she got amoxicillin for a uti) the vet said that they didn't do a urine test or full blood screening on her... WTF am I giving her this for then and how do you know she has a uti?! I would never recommend anyone, even my worst enemy going to this vet. They are the biggest rip off and are just pulling shit out of their ass to get a buck. Read Less

Alex, Dr. Ruby and especially Elizabeth are wonderful. They are so caring not only about your pet but about the pet parents as well. Elizabeth went above and beyond to help me and Dr Ruby was there to help with suggestions even when I was not in an examining room. The place is immaculate and the staff is warm and nuturing. They take all the time and answer all the questions you have have about your pet. The only reason I did not give them 5 stars was that the prices are very high. I do recommend them highly. Read Less

What a Wonderful Hospital to bring your Fur Babies to when you have an Emergency. I had to bring my 7 year old Rescue Maltese in after she jumped off the couch and couldn't use her hind legs. I can't say enough about the Nurses, Receptionists, Doctors and Pharmacists they were, kind, friendly, supportive and very knowledgeable. I am so grateful for the wonderful care we both received!! Read Less

We brought our cat in recently for an emergency and it ended up being her last few days with her. The staff at the hospital were gentle with us, explained our situation with compassion, and gave us as much time as we needed (over 12 hours) time to say goodbye to our beloved cat. Read Less

I think sometimes it takes a bad experience to make you grateful for all the good ones. Recently I took my boys to a different vet emergency and let me say: never again! I previously had taken my cat to this emergency vet two times prior but it’s a little far and I took for granted a few of the things they offered: 1. They let you stay with your pet while processing. Certainly you are asked to step out for procedures. This is seriously important thing: my cats are nervous and being there with them with a stranger makes them feel 100% safer and happier 2. The time it took was never unreasonable and neither was the cost I feel so grateful for the healthy and happy cat I got to take home, and the little things matter. Highly recommend in the case of an animal emergency. Read Less

Super caring staff and doctors. Even though many owners are going through tough times with their pets by the time they find their way to Mass Vet, I watch the faces of so many people coming in and out the door knowing they're in good hands.  This is the point where owners can shell out a lot of money on their ill pets, but my experience (I have a dog with aggressive mast cell cancer) is there is always transparency about costs, that costs are competitive with other vets (assuming you can even find their high-level treatments elsewhere), and that, at any point, if you want to cease treatment, you are fully supported in that decision. Love this place and Dr. Kay (and my surgeon there whose name I'm forgetting) almost as much as I love my dog. Read Less

This is an amazing facility! We brought our dog here on Christmas for seizures and they took such good care of him. They gave us great updates while he was with them for a few days and answered all of our questions. We feel so lucky to have them in the area! Read Less

I had a very disappointing experience here. I brought my cat last May after she was showing several symptoms of being sick and was referred by a regular vet. I experienced multiple different issues and it seemed as though they only cared about the money. After examining her, the vet said that she would likely have to stay overnight. Every time I called to get an update, the vet said she had cancer but the specific diagnosis was changed multiple times. They also suggested several different types of treatment and one of them was a blood transfusion. I was told that it would be started within 2 hours and after I kept calling, they ended up starting it 6 hours later, which was in the evening. There are multiple vets there and my cat should not have had to wait that long. I was worried sick and ended up receiving a phone call from a vet tech at 4:30am and she was very rude. She told me that the transfusion did not work and if she was me, she would have just put the cat down, which was extremely unprofessional. During many of my phone calls, the vet techs had a very bad attitude and even hung up on me several times. After my cat was there overnight, I was told that she could come home for hospice care with medication for treatment. A little while before I picked her up, I was told that due to the medication, my cat was feeling okay and did not seem to be in as much pain. When I brought her home, she could not walk, she could not stop vomiting, one of her paws seemed to be giving up, she was breathing much more heavily than before and it was clear that she was in a lot of pain. I called to see what should be done and again, I got a very disrespectful remark with no help whatsoever. My cat ended up passing away in several days and I believe that her treatment and care should have been much much better. Her being sick was extremely hard and heartbreaking and the experience we had at this hospital was very poor. I understood that she was sick but the communication and lack of organization was awful. The total amount that we had to pay was more than 3 thousand dollars. I spoke with a manager about all of these issues and all she seemed to continuously tell me was that the workers always provide the best care. Clearly this is not true! Read Less

I went in with my dog as referred by my normalVet for a neurological consultation. The phone staff and the check in staff were all really friendly. Dr Riggs and her assistants were really kind in answering my questions, and responsive to my emotions. Dealing with a sick pet can be very difficult. The specialty services were estimated at being costly, but they gave me time to think about it while giving me an alternative course of action. The final total was really reasonable for the quality of service. Read Less

There is much that shapes an opinion of a place - the feel, the friendliness of the support staff, phone etiquette, the doctors, the empathy, the accommodations for waiting patients, the services offered etc. etc. I experienced Mass Vet Referral from both an emergency hospital perspective as well as a patient parent to see a specialist. Every time I have called, their support staff has been courteous and helpful - beyond compare! Their environment is friendly and the snacks, coffee and hot beverages are something small, but important when you are waiting for tests to be completed. I especially liked the lantern they had at the front desk, asking visitors to be respectful if it was lit (meaning a pet parent was letting their animal go). The emergency vet was EXTREMELY patient with me as I tried to decide which way to go with diagnostic testing. She afforded me as much time as I needed in the exam room and kept coming back and forth to check in. I spent A LOT of time researching internal medicine specialists - I was looking for someone who had been in the field for a while - with solid practical as well as theoretical experience. I saw Dr. Diane Philips and for the first time in 30 days felt a HUGE sense of relief with her. Finally someone took my issues seriously - she suggested tests that were necessary but was not an alarmist. Her bedside manner was incredible - she was patient and allowed me to explain details of importance and details I just wanted to share. Never was I rushed or made to feel as though I was babbling. As I was walking back into the exam room with her - a nearby couple who must have seen her in the past, said to me " you are in such good hands - she is wonderful." and I couldn't agree more. I highly recommend this institution - for their competence, friendliness and range of high end diagnostic tests they can do right on site to provide you with answers. Kudos to the management for employing top notch people and for their constant reinforcement of the need for excellent customer service. Obie is doing very well at this point and I'm very grateful I found Mass Vet Referral. Read Less

Avoid.  They were supposed to do a workup of my cat by noon so I could pick up the cat.  Instead they called me and said they hadn't gotten to him yet.  On my way to work later, mass vet called and said the cat needed surgery and they wanted $5000 on my credit card.  I was in tears when I arrived at work.  Afterwards when the cat came home, he seemed after the aesthesia should have worn off, lethargic and not eating.  I called mass vet and they said no one could respond but the surgeon?!!!!  But offered I could take the cat back through emergency again?!!!  There's like more than a dozen vets at this facility, but not a one who can do a general followup?  Ridiculous.  My cat had surgery due to intestinal blockage - which turned out to be a hairball the cat could not expell from either end.  I asked how to avoid this - they offered no advice on how to avoid in the future - not only very uncomfortable for the cat, but unpleasant stress and high price tag for the owner.  A friend who works in a shelter told me to buy an $8 tube that will prevent this.  So far it works great - but why didn't mass vet tell me about this?  Within 6 months, I assisted a friend with her cat which had a cancerous tumor.  She used Bluepearl in Waltham, also an emergency vet facility.  The experience we had there was terrific.  Just the opposite of my experience at Mass Vet.  I would recommend to anyone to save the name and number of Bluepearl in case you need it, and avoid Mass Vet.  Let's face it, they're all expensive, right?  But both you and your animal should rightfully expect great care and good service. Read Less

My Yorkie started to have seizures and we were referred to see a Neurologist at Mass Veterinary Referral Hospital.  My dog was seen by Dr. Riggs and she completed an exam, chest x-ray and an MRI.  The bill came to a total of almost $3700 including an overnight stay and medication.  Dr. Riggs was very detailed about everything.  The follow-up appointment was about $87 including 2 types of medications.  I really liked Dr. Riggs and most of the staff there, they seem to genuinely care about your pet and was friendly and compassionate towards me and my family. Read Less

Vets seem knowledgeable, but customer service is horrible. I'm actually on a call with them right now and have been on hold for 15+ minutes. Pickup after a day of testing for my dog has taken close to an hour, and that didn't include any consultation. Summary=Premium prices for economy service. Read Less

This is the hospital for difficult cases, not a place for regular care, and they can treat conditins that smaller places can't. They have a wide range of specialists, and a large technical staff, with 24 hour care, including surgeons.Last summer my five-year old siamese cat developed Feline Lower Urinary Tract Disease (FLUTD), which I had never heard of. Most of the time these cases resolve themselves, or a simple surgery can fix it. Not my cat -- we had numerous visits to get him catheterized, but it kept coming back. We tried the surgery, and it was in the words of the surgeon, a nightmare. He needed major reconstructive surgery, which only a highly skilled surgeon and well-equipped hospital could provide. It was difficult, but it worked. Unfortunately, the newly built urethra started to close up again after a few weeks, so he needed a second round of surgery, but this time was the charm. In the end he fully recovered, and has been in perfect health ever since.It all cost a small fortune, but it was worth it to us.The receptionists and office staff were uniformly pleasant and comforting, and the technicians were always caring -- even when my cat clawed them to pieces. Dr. Blake, the surgeon, was dedicated and creative, and understanding with us. No one ever tried to urge a course of treatment, but they laid out the options clearly and were upfront about the costs.Although the price was high, they saved our cat. Read Less

Used this practice with one dog on an emergency basis and they were great.  Used them for a scheduled surgery and it was a horrible experience.  My husband waited in waiting room for 3 hours to hear if they were going to do surgery when dropping our boy off (he had other issues).  It took me 25+ minutes on the phone to find out they would do surgery.  They said they were waiting for insurance but never bothered to give an update or they would have known.  Put my poor 80 lb guy in a medium cage because they were full up yet this was scheduled, even though they knew he wasn't crate trained.  Picked him up at 11 and poor guy hadn't been out to pee.  Surgery went well but not a good experience for us.  Doctor follow up was good but Technician actually said she had several dogs she was caring for when she couldn't tell what/if our guy ate. Read Less

My sister takes her dog here and i tell you all they care about is money they dont care about the pet.  Truthfully i told her i wouldnt take a dead dog here.  Sorry! these people shouldnt be working here with the mentality they have! Basically if you have money then your pet is taken care of and treated like gold.  Had to send her $600 yesterday and today she tells me dog is back in and they didnt want to see her until they got payment! Read Less

I cannot say enough great things about the veterinarians here. My poor pup has had to have multiple surgeries and while we could have gone somewhere less expensive, we wouldn't even consider it. We always felt that our dog was in the hands of the best doctors around. I even joked that they could teach some human doctors on how to have better bedside manners. While I hope we never have to go back, but if we do, they will definitely be our first choice. Read Less

Amazing experience at Mass Vet! They found and diagnosed our puppies issue that was left undetected for far too long. Highly recommended! Everyone we worked with is so nice, smart and thorough! They truly care for their patients and the parents of the patients. Read Less

Our visit was very frustrating. Our pup wasn't feeling well so we decided to take him in for an exam. They give you the "If he makes it" "we'll try our best" and "this could be fatal" lines and make you feel like you need all these tests done to make sure little man was gonna be okay. Obviously this is a scare tactic to boost their income. We also got aggravated that every person that entered the room was different and didn't know the situation so we had to explain what's going on numerous times. After all they diagnosed him with corona virus which is not a huge deal. They also never called with updates as they claimed they would. Read Less

I was referred to this hospital by my dog's regular vet. My dog was experiencing a head tilt and after a round of antibiotics she was still not improving. They scheduled me to see a neurologist the next day, which was amazing. I was insanely worried about my dog, and all the google searches about the cause for a head tilt had not helped with my state of mind at all. I met with Dr. Mark Troxel. During the appointment he calmly had me give him every detail about what was going on with my dog, from the minute her symptoms started. After the consultation, we agreed to a plan that I was comfortable with. Thankfully my dog is doing much better. I was reading a few of the reviews from people claiming that the employees at this facility do not care about animals. That is not what I experienced at all. Every single person I interacted with was so nice, and compassionate and it was easy to see how much they loved the patients they were caring for. I found it especially cute when the tech would come out to the waiting room to get my dog and talk to her as if she were a human patient at a hospital.Is this place cheap? No. Not even close. And frankly I never expected it to be. This is for specialized veterinary care, and you will pay for that. I was actually kinda surprised that my bill from her followup appointment was not higher. Also Dr. Troxel was very upfront about the costs of the tests they ran and medications that were prescribed, so there were no surprises when it came time to pay. I was very impressed with this facility and the employees. I hope I will not have to again, but I would definitely bring my dog back to this location if any problems arose in the future. Read Less

Besides being very busy, the staff here are great. It really is a clean, top notch facility. The folks seem to genuinely care about your pets. I received some very bad news about my pup, and the vets took the time to make sure that both I and my pup were ok for the ride home. Read Less

Under sad circumstances I had to bring my dog Casey to get a check up because she was having trouble with her breathing I had the pleasure to meet dr.Sosa in my opinion he is an amazing veterinarian I trusted his opinion and the options he gave us and I truly believe he did what was best for Casey and in the end he made us feel at ease that the best for Casey was to go to rainbow bridge thank you Dr. Sosa and your staff. Kim and Mike Read Less

Extremely disappointing! I would not recommend the Neurology Department at all. I absolutely understand that emergency & specialized care is costly and complex, and that experiences vary depending on individuals. However, the lack of professionalism demonstrated by this organization on the occasion described below is unacceptable. My dog lost his sight overnight on December 31st. I went to the Emergency Dpt and saw Dr. Silver who told me that my dog could have either a brain tumor or an optic neuritis. She proposed two solutions: MRI + other exams to check if there was any tumor ($4,000+) or a steroid treatment. Since I was concerned by both the costs and the anesthesia involved with MRI for my 10-year-old dog, I chose the steroids for the time being and scheduled a follow-up appointment. Steroids are known to have a lot of side effects like increased thirst and hunger. Two weeks later, my dog developed one of these side effects: he started to vomit blood. I tried to call Dr. Silver who was not available and I was told to go to the Emergency Dpt once again. Instead, I went to my regular vet. 30 minutes later, he had prescribed pills for my dog to manage the symptoms. Unfortunately, my dog experienced more bloody stools. My vet tried to call the Hospital and the Doctor to discuss the treatment, left two messages: no response. Considering the apparent lack of interest in my dog€s health by the Hospital, I decided to cancel the follow up apt. When I called, and explained the reason for cancellation, the associate told me that Dr Silver would call me back. Guess what? She never returned the call€ Read Less

I love this place. It's never fun to worry about your pet or have to bring them in, but every time I've had to go in with my cat Bentley the staff have been fantastic some of the times they've been busy and like any emergency facility they have to take more critical patients before others. Each time Bentley has been treated they have taken careful time and consideration of all the options and even though there can be long waits they have never ever been rude to me when I call multiple times or ask for an update on when the doctor will be in . They instead provide assurance and moreso than in "human hospitals". I trust them hands down with my pet and can't thank them enough. Also they quoted me higher than the cost and they remembered to tell me and refund me. Class act. -Alanna s. Read Less

Extremely disappointing! I would not recommend the Neurology Department at all.I absolutely understand that emergency & specialized care is costly and complex, and that experiences vary depending on individuals. However, the lack of professionalism demonstrated by this organization on the occasion described below is unacceptable.My dog lost his sight overnight on December 31st. I went to the Emergency Dpt and saw Dr. Silver who told me that my dog could have either a brain tumor or an optic neuritis. She proposed two solutions: MRI + other exams to check if there was any tumor ($4,000+) or a steroid treatment.Since I was concerned by both the costs and the anesthesia involved with MRI for my 10-year-old dog, I chose the steroids for the time being and scheduled a follow-up appointment. Steroids are known to have a lot of side effects like increased thirst and hunger. Two weeks later, my dog developed one of these side effects: he started to vomit blood. I tried to call Dr. Silver who was not available and I was told to go to the Emergency Dpt once again.Instead, I went to my regular vet. 30 minutes later, he had prescribed pills for my dog to manage the symptoms. Unfortunately, my dog experienced more bloody stools. My vet tried to call the Hospital and the Doctor to discuss the treatment, left two messages: no response. Considering the apparent lack of interest in my dog’s health by the Hospital, I decided to cancel the follow up apt. When I called, and explained the reason for cancellation, the associate told me that Dr Silver would call me back. Guess what? She never returned the call… Read Less

This clinic is ridiculously over priced! They don't seem to care about the pets or the pet owners, just making money. We took our dog here immediately after seeing her near some mouse poison in the basement. They had my husband call poison control, from the hospital (which apparently costs $65?!?). I have never heard of a doctor having a patient call poison control, aren't you paying them to know what to do? They also did a million procedures and tests, which I expected. However, a couple of days later she had blood in her pee, for some reason our regular vet wanted us to go back to the hospital, so back we go and they want to charge us $1200 for more tests! We love our dog, but do I really need to go bankrupt for these tests? Read Less

Emergency visit with my dog and was told she needed surgery for a "potential blockage" and had inflammation of the small intestine which could lead to rupture, infection, death... plunked down $7k deposit to save my dog. This "emergency surgery" was not performed until 4 hours later, at which point she had already passed the material into her colon on her own. Okay, fine. My dog is okay and that is all I care about. Sure, she'd been cut open for no reason, but I consented to that. Where my problem begins is this: when I picked her up I immediately smelled something. I assumed it was a surgical scrub or something. Get my dog home and comfortable and I begin to inspect her surgical site and what do I find? CAKED ON DRIED STOOL ALL OVER HER REAR END AND INCISION. I'm sorry, but if you're going to charge someone hundreds of dollars for "nursing care" then act like "nurses." You do not send a dog home covered in feces... especially when they've had surgery. Are you telling me that within this $3,500 bill I paid that basic hygiene was not included? Also, she had the absolute worst razor burn over her entire abdomen and right arm where they'd placed an IV. The IV site scabbed over in a few days and it is still tender. I've been dressing it. Fast forward to today I brought her in for suture removal. The "NURSE" says to me "it looks like she's been licking her IV site so she might need to come back for an antibiotic." That was it for me. I replied "well you sent her home caked in stool so if she doesn't have an infection now I doubt she will." No response. My damn dog had unnecessary surgery, has been dealing with a damn cone for 2 weeks and you're going to act like I've done something wrong? Hell no. NURSES, actual NURSES care for THE WHOLE PATIENT. That includes hair, skin, nails... the entire patient. You are not nurses. Calling yourself a nurse is a privilege and an honor. A nurse is a consummate professional who CARES for their patients in every possible way. I'd also like to point out that throughout this experience not ONE SINGLE EMPLOYEE shook my hand or practiced with any compassion whatsoever. Everything is very black and white. Oh and they will not lift a finger to do anything for your pet until they've secured payment. These are not people who went into this profession because they have a love for animals and it is evident. I pray that my pup never has an emergency again because I don't know where I will take her! Read Less

This hospital is wonderful. Very clean and welcoming. We walked in on a Sunday morning and were promptly provided with a diagnosis and didn't have to wait long to be seen and consulted with. They did a wonderful job with our dogs emergency surgery and he is healing up well. We would like to thank the staff who worked around the clock taking care of our fur baby. They work very hard there and it's so wonderful to have a place nowadays that treats animals as if they were humans. I highly recommend this place to anyone. Read Less

Our dog was hit by a car and we took her here for emergency services. Their treatment of her was excellent and they walked us through the options and pricing every step of the way. They ended up finding a puncture in her lung and removed air from her chest cavity, and now she is making a full recovery with nothing but a few stitches. She's very lucky, but part of her successful recovery is certainly thanks to the wonderful staff here. The treatment was top notch and we couldn't have asked for anything more. Read Less

My pup had surgery here, and while the surgery itself went well the staff was terrible, specifically the Vets.  Their main priority is MONEY and LOTS of it as the price of treatment here is OUTRAGES!!!  You'd think that for the price you are dishing out (thousands upon thousands of dollars for most people), that the Dr's would have better people skills, instead you are treated like a 2nd class citizen and as though you are a bother to them.  I will NEVER return to this place - EVER!!!!  Save yourself the time, money and dignity and go elsewhere! Read Less

The ER could not tell us what was wrong with my Lab and they misdiagnosed her multiple times. I was there yesterday and the vet could not give us a straight answer to my Labs condition only she expects her only to live for only a few days to a month. You will not see me back again. Very rude, no bedside manner and not considerate what so ever. Read Less

If there was an option for infinity stars, this place would get it. My husband and I brought our Oreo cat in for labored breathing. As soon as the receptionist got one look at him, she told the person next to her to take him out back and get an ER doctor in there now. After we gave all of the info we were taken to an exam room to hear what was going on. We were in there for about maybe five minutes and when the vet wAlked in.. I new something wasn't good. She told us that our Oreo was in critical condition. His gasping for air is either do to cancer or heart failure. My stomach dropped. While she was explaining everything else, she was so compassionate. She told us our options are, but my husband and I knew the best bet was to be to put him down. The vet kept apologizing over and over and saying she wishes there was something she could do. She explained that he was in an oxygen tank and has an IV. My husband and I were allowed to go in there and visit with him for as long as we wanted. After that we went into a visiting room. While in there a very nice man ( I forgot his name... My mind wasn't focused) and he went over the steps on the process and what not. He stayed with us for a few minutes and told us if we need anything to click on the "silent button". Regardless we had people coming in to check on us. When it came to do the "procedure" our Oreo was able to come to us, instead of us going in with him. I said my goodbyes and then had to leave the room. I couldn't stay.. My husband did.. Although this was the hardest decision to make, Mass Vet made it a little easier to cope. Such caring, compassion, and so much more. This is a tough job to do, I know I wouldn't be able to do it, but given that it's a hard job, they do it well. Thank you ALL again for everything. God Bless You All.Read Less

Very kind people when I initially called. Informative, listened and left the decision up to me. Receptionist met us with a kind smile and we were promptly brought to an exam room. The doctor was quick to come into the room, did a thorough exam and made a suggestion as to her diagnosis. I liked that she was not rushed and not pushy about testing. My dog seems improved in less than 24 hours-very pleased. Read Less

MVRH are an amazing group of people. Dr. Mark Troxel and his neurology team are so kind, compassionate, caring and are there for you 24/7. When I received the diagnosis of GME for my dog Champ this past July I had gone through every possible emotion. Dr. Troxel provided me with Veterinary Literature on the diagnosis and told me not to research this online. This is the first time I have ever listened to a vet in not researching a diagnosis for my dog. Now entering our six month Champ is doing great and is a completely changed dog. This disease tests the patience of a dog owner to a whole new degree but with the support of the Neurology team and Champs favorite tech Gillian we will continue the fight and we will build a case based on conventional and Chinese medicine that will help other pet owners who are faced with this Diagnosis. Thank you Dr. Mark Troxel for all you have done for Champ and your kindness, caring and patience with me and all my questions. #champstrong.Read Less

The staff at Mass Vet took such great care of my cat Kali, who came in with limited function in her hind legs and the onset of heart failure. Kali just got home and seems happy, comfortable, and is purring like crazy. The doctors and vet techs at Mass Vet were SO supportive and empathetic, answering all of my questions honestly and providing me with the best insight for the treatment of my cat. I'm so grateful that I was referred there. I can't thank the staff enough! Read Less

They were amazing at probably one of the hardest times in my life. Ihad to let go of my best friend and cat that I had for 19 years. I could not have ever picked a better place for her to be. The people were wonderful and made it the easiest and sweetest for me and my pet. Can't say enough good things about them. Read Less

Everyone here goes above and beyond to help in every way they can. The receptionists are kind and understanding, the techs, doctors, and surgeons really care about your pet, and the physical therapists make it fun for your pet to build up strength. We've been here many times in the past few months and every time we go everyone is kind and caring. They really do want your pet to be happy and healthy and they also care about the feeling of owners. We will forever be thankful for all they have done for us and for our Dobby. Read Less

My boy is about to celebrate his second year life anniversary (how appropriate that it falls on Thanksgiving!) after going on a ventilator for collapsing trachea and having a life saving stent placed. Thank you for giving us so much more time with our beloved angry ball of fluff. He's happy and playful and grateful! Read Less

I had a very frustrating and disappointing experience here with my cat, Savannah, last month.  I even wrote a letter of concern to the hospital director, William Sullivan, but have not received the courtesy of a response.  MOST CONCERNING:--Savannah struggled to eat after discharge, and I grew concerned because I was told she did eat at the hospital. A few days later, I left a voice mail with Internal Medicine saying I had concerns and questions for Dr. Cooper or Dr. White. A vet tech called back, offering to answer preliminary questions until Dr. White was available later. She told me that the kidney disease and the antibiotics were contributing to my cat not eating.  She mentioned one medication that reduces nausea, and another that stimulates appetite.  I WAS FURIOUS THAT I WASN'T INFORMED OF THIS AT DISCHARGE--either verbally or in the written instructions I received. My cat (and I) suffered needlessly. At the end of our call, I told Laura that I still wanted to speak to Dr. White and to please have her call me. I never heard from her.OTHER CONCERNS:--I was told I would receive two phone updates each day.  This only happened once or twice. One day, I was anxiously waiting for Savannah's latest test results (she had improved slightly the previous day), and had to call myself when I hadn't heard anything by mid-afternoon.--At least four different doctors called me (Cooper, White, Phillips, Gold) during the five days. It's hard to imagine Savannah got continuity of care with so many people involved.  Dr. Gold was very unpleasant. After curtly giving me an update, she immediately asked me for more money.--Only a vet tech, who clearly didn't know Savannah, went over the discharge instructions with me.  Furthermore, I received no follow-up phone call after we left. After paying nearly $1,000 per day, I expected and would have appreciated the opportunity to speak with a doctor either at or shortly after discharge.  I first came to the hospital in the fall of 2011 with my cat, Simon. Although he never came home, I felt that both he and I were well taken care of. I do not feel the same about my recent visit with another cat, Savannah.  Communication, follow-up, and standard of care have all declined. I do not believe that my sweet kitty received the consistent, compassionate care she deserved. Read Less

I just wanted to say that everyone at this facility was wonderful. I accidentally got there like an hour early and one of the receptionists was so concerned that I wasn't being helped. It was really sweet. All the staff were exceptional. The surgeon we talked to about our puppy Murphy who is suffering from a liver shunt was patient with us, answered all our questions and gave us so many options and suggestions. I did not, at any point feel like they were in it for the money. They even did their best to try and save us money. I will definitely be using this place again. Everyone was knowledgeable and friendly, and I ended spending less money than I had anticipated and we were able to find out what is wrong with our puppy. Unfortunately the news wasn't great but everyone was so genuinely caring about my little fur baby. I will hands down recommend this place to anyone.Read Less

I don't really understand the negative reviews of this place.  My little 6 lb. Yorkie was bloody  puking her brains out AFTER my own vet closed so I took her to MVRH.  They were wonderful from the person who checked me in to the vet I saw to the tech that checked me out.  When I first went in, I was told that they had a "full house" with some pretty serious injuries and that I might have a wait.  I did have to wait, but I totally understood why.  My dog was stable and the other animals were not.  I was seen, everything was explained and we went home.Fast forward to about 6 days.   My dog started pooping blood in work (yes I take her to work - I am very lucky, everyone loves her).  She was in her bed and then got up and blood was basically pouring out of her arse.  I FREAKED OUT, and the one person that was in work at the time did too and I rushed her up the street to MVRH (yes it is right up the street from where I work - THANK GOD).  I ran in crying my eyes out, covered in blood and they basically threw me into a room and a vet came in within 5 minutes.  Anyway, my dog had hemorrhagic gastroenteritis.  They stabilized her, did a CT scan (which I knew they would do if she had a relapse from the week before), blood work, gave her meds and asked me if I wanted her to stay overnight if I didn't feel like I could take care of her.  I opted to take her home because she is a Yorkie and nervous by nature, but even more nervous and totally attached to me.Over the course of the next couple of days, I had a lot of questions and I called to ask them.  The first time I called, no one called me back over 24 hours and I called the next day and the woman I talked to said:  "I am the person that took your call and I cannot belive no one called you back, I will make SURE someone does."  And within 5 minutes I had a call back.  I again, being the Nervous Nellie as she is my first dog, called the next day and the vet called me back within 15 minutes.All I can say is, I spent a ton of money on my little lovie (I have pet insurance - PEOPLE buy it - totally worth it), and I cannot say enough good things about this place.  It is calming, clean and the people that work there genuinely care about animals and their people. Read Less

Nothing if possible I had brought my 8 month old puppy there. Got brought back right away and the took my dog. When the vet had come in maybe like 45 minutes later his exact words were "what did you do to this dog?" I immediately lost it and started to cry I said what didn't I do and gave him all the paperwork and receipts from the vet that I had been to countless times over the past 5 days and all of his special medication that I got. He told me he wasn't going to do anything until I signed for a line of credit but it would be better for me to euthanize him. That was something I was not going to do for a 8 month old yorkie I told him what my vet advised and he again told me to euthanize him. I refused I asked him to do what my vet had advised seeing that she had been checking him the whole time. So he did he then came back 5 minutes later to tell me to yet again euthanize my puppy again and when he was a vet tech then came and found us to tell me my puppy is in cardiac arrest. When I went to see me dog he had a tube down his throat and he was throwing up blood and this heartless vet again tells me to euthanize my puppy while I was there, I refused, and then they said he died and shut off the heart monitor. I honestly think the euthanized him because I wouldn't sign a line of credit or give them my credit card.They are heartless people only about money should have waited a couple more hours to go to my vet. The they couldn't wait to give me a bill for over 500 and a dead puppy. Never found out what happened and it is the WORST place ever!!!! I have never met such people that work as vets and worry more about money than animals in my life.Would never ever go there again Read Less

I came here with a cat emergency with about an hour and a half advance notice. The initial phone call and intake, subsequent triage, and examination and blood work and follow-up calls were immaculately professional and effective.I owe this place my cat's life.And they have free coffee. A very thoughtful touch. Read Less

My first visit was unfortunately an emergency when my dog got into a pill case and ate a combination of Advil, Excedrin Migraine and a few other things. I have a Border Collie with both MDR1 genes which, if you are familiar, is not good. Upon arrival I explained to the "critically acclaimed" hospital that my dog was a Border Collie with both genes and they were utterly confused. They actually needed to contact external sources to figure out what MDR1 was. After a short while they told me it was serious (which I already knew) and they needed to take the dog to the back "right away". Of course I gave them permission.Over the next FOUR HOURS AND THIRTY MINUTES they returned TWICE to ask a few questions. Literally just a few short questions. It was at the 3hrs 30min (ish) mark they returned with a paper showing $3,000 worth of treatment. Totally sticker shocked I proceeded to tell them that was a LOT but I also wanted to make sure my dog was treated. They responded with "Let us know what you want us to do before we start". Um, before you start? Yup. They took my dog in the back and did NOTHING for almost five hours knowing he was MDR1 and had eating multiple medications. At that point I simply checked him out and went to another vet. All is well now with the dog and I will never return or recommend MVRP - Ever. Read Less

BIG FAT ZERO! My precious 7 year old Yorkie was killed by this hospital. He went in for a MRI for mild back pain. He never came home. He was 7 pounds and they over anesthetized him. He lived a few short hours after the MRI before dying. I was so devastated, I couldn't eat, sleep or work. I had already paid them over $2000 for the MRI. I couldn't talk because I was so upset so my Sister called to give final instructions. They had the audacity to coldly let her know that their KILLING HIM was an ADDITIONAL $2000!!! Not only did I lose my best friend, I lost my soul. Money is no object when it comes to my dog but I could not believe how cold they are. No sorry for my loss, no consultation with the vet for information, nothing except the DEMAND for MORE money!Believe me when I say that this organization is strictly a money making, animal killing organization. Go to Angell in Jamaica Plain. Humans would be lucky to get the care they provide to animals there. Read Less

The care is fine. The wait is not.I brought my cat Jasper to MVRH because he was having urinary crystal/blockage issues, an ongoing problem for him. We got there at about 9 PM, and they put us in an exam room (that reeked of urine) and saw him almost immediately, which was great. The Dr. asked me some questions, weighed him, and then took him away for more tests. An hour passed without a word. Of course I imagined the worst, that he was clinging to life and they were desperately trying to save him.Finally at 10:00, the Dr. comes back, and says that he seems okay; apparently they were waiting for bloodwork results and those are fine; that it's just a flareup of the usual thing. Get him to drink more water, give him meds, keep an eye on him. Excellent. Let's go. "Should I wait here?" "You can wait here or in the waiting room." I had an outlet for my laptop, so I decided to stay where I was.And then, they left me there in the exam room. Fortunately, they had free wifi. After an hour, I came out to the front desk to inquire and was told, "They're all waiting to get their pets back, too," as she gestured to a waiting room full of sad and bored people. "What, all of them?!""Well, *she* is," she said, pointing to one particularly aggrieved-looking woman with her elbows on the front desk. "We're very busy tonight." Everyone just stared at me, and I slinked back into the exam room.The whole time I was waiting in the room with the door open, I barely heard a sound. Once in a while someone walked by. Once in a while I heard a dog bark. It seemed to me like a ghost town. Or, if they just had amazing soundproofing and were really busy, why didn't they need the exam room I was in?After two and a half hours at 11:30, my texts were getting increasingly agitated, so my husband decided he'd better come and relieve me before I started causing a scene. Or so I could come home and go to bed, but that's not exciting reading. At midnight my hero arrived, and the moment he walked in the front door, they told me Jasper was ready. I knew that would happen. I inquired, "Now as in now, or now as in a half-hour from now?""Oh, right now," said the front desk lady. I gave my husband a skeptical look."Go on home," he said.And sure enough, they kept him for another 45 minutes. There's just no excuse for this. I'm going to try the Angell location in Waltham next time. I'm not complaining about the cost; I went into this knowing it'd be pricey. And as I said, the care Jasper received was just fine. But I can't fathom why they would need to keep a pet owner prisoner there for four hours when they're done with the pet. Read Less

Compassionate experienced animal care. Their caring treatment of our dog gave us an additional four months with her, and they helped make her ultimate passing as peaceful and low-stress for both her and us. Great vets, smart techs and everyone is helpful. I dropped it one star only bcz it is quite expensive, though they were clear up front about the charges and we could choose our options so we knew what we were going to be billed in advance. Read Less

This place was the most TERRIBLE experience I have EVER encountered in pet care. Saturday the 5th of March my dog took a turn for the worse. He was already suffering from pancreatitis but began to show signs of something more sinister. My primary veterinary office had already closed for the day and this office was the next option I had. I called them ahead of time to discuss his symptoms and potential costs. Because we aren't all made of money, which I explained to the woman I spoke with on the phone. I was advised of initial fees and told that I am responsible for paying the costs but they cannot refuse my dog's medical needs nor keep him if I was unable to pay then and there. On that, I brought him into Massachusetts Veterinary Referral Hospital immediately. My dog was suffering from severe neck pain - unable to lift his head, look left or right and could barely walk. The veteranarian hinted that euthanasia was a POSSIBILITY due to his age and then left the room with my dog; leaving me to have a panic attack in the exam room with no additional updates for an hour. When she returned she brought with her a quote for $4,000 to keep my dog overnight and provide fluids. This didn't include her cost of $3,000 for the MRI she said he needed. The woman seriously sounded like a saleswoman - it was all about money with her and she refused to treat my dog unless I gave her $4,000 up front. When I brought up the phone conversation I had she said "I don't know who you spoke too but they lied. You have to pay upfront, we won't treat him otherwise." I felt lost and hopeless. These people are cruel and not sympathetic in any way. They are sales professionals with a vet license. In the end I left with my dog, bank account half empty, and some pain medication which, in my opinion was just masking the problem. I ended up bringing my dog back to to his wonderful primary vet this morning and the problem was diagnosed and the proper medication administered in under 25 minutes for 1/4 the cost. I am happy to say that he is already feeling better and got the treatment he NEEDED. From a REAL vet not a saleswoman. I would NOT reccomend this place to ANYONE. I am disgusted by this place, the way they made me feel and the anxiety they caused me. They used me. Read Less

I have had good and bad experiences with the hospital. The good...My dog was drinking excessively and peeing all over the place. I took him to his primary vet, and after many tests, they could not figure the cause. They diagnosed him with renal failure & gave him a kidney diet which was not helping. I got a 2nd opinion here. Dr. Philips immediately suspected A typical addisons disease. We did the test for it and lo and behold it was. His peeing, kidney functions all have greatly improved and he is much better because of her. The cost I paid for her services were well worth it. It saved the life of my pup. The negative..My other dog had an inner ear infection. She was rushed here as an emergency. They diagnosed her correctly, but the antibiotic the neurologist prescribed did not help. They wanted to do an MRI with an estimated cost of 5,000 dollars. My husband requested another antibiotic. The neurologist kept pushing for the MRI. My husband got firm & said not until we try another med. They gave us Baytrill, at a cost of 600.00 which cleared the infection. They have amazing vets, but you have to remember that they are a business as well and use judgment when going here. Read Less

MVRH was referred to us when our cat Brody was diagnosed with a chronic eye condition. We met with (and fell instantly in love with) Dr. Clara Williams. Her knowledge, compassion and warmth are second to none. Brody warmed right up to her (but to be fair, he's a schmoozer and makes sure everyone falls in love with him anyway), she made the appt so comfortable and stress-free for him and in the blink of an eye (no pun intended) she had his eyes examined and his condition diagnosed. We were in and out of the (amazing) facility in 1/2 hr with Rx in hand ready to head home!! Over the next couple of weeks, we found almost immediate improvement in the eye. Follow-up had us decreasing his meds and he is now only on a maintenance plan. LOVED. LOVED. LOVED. this place!! The staff were absolutely wonderful and again, we fell in love with Dr. Williams!!! (****UPDATE::: we just recv'd a call from the clinic advising us that Dr. Williams is no longer with the clinic and Brody will be seeing someone new. I completely trust their staff of professionals but I'm not going to lie, whoever it may be has some BIG shoes to fill and HIGH expectations to meet!!) Read Less

Dr. Gena Silver, Neurologist, is exceptional in her care, compassion for animal and owner, and follow up care. The associated staff is also wonderful. While Tuft's is closers to us, we wanted a Board Certified Neurologist treating our injured dog rather than an inexperienced student. It could have made the difference between a paralyzed dog or what we got, a fully functional Yorkie. Read Less

This is so true. They only care about your money. This is the feeling I have had all week since I took my Merlin (6 years). I came home from work on Sept 14 to my baby not being able to walk. I got an appoint at my vet right away. They did blood work xrays etc. It turned out it was a urinary tract infection.. Spent everything I had there and was told that he needed to be transported to the Mass Veterinary Referral for observation. So I took him there. The staff was great and took him right in. Then came. I needed $3000.00 for three days. I was upset and started making calls to raise the money. I tried the care insurance which is a joke and was denied, It was 9pm and no one was picking up. They ten told me $1400.00 for the day - still trying to get a hold. I was going to cash in my 401k in the morning to save my baby. Then it was $400. I had nothing. i wanted them just to wait till the morning and let me contact someone for a loan. They said no. So I was left with no other choice and now I am completely heartbroken. Merlin was my friend and companion. On September 14th 10:07pm. I had to put my friend down. I did manage to get time payments for the $400. The place is nice and I am sure they give wonderful care to those who have the money. I did see alot of people coming out happy with there furbabies. I was not one of them :( Karen D Read Less

Our dog Oliver has a rare type of cancer that was diagnosed in another state. We were told by the oncologist who made the diagnosis that it was a "day by day" situation and that there was no treatment only to attempt to medicate the side effects. When we moved to Boston I researched the oncologists in the area and felt like Dr Kaye was the dr I wanted Oliver to see. I was able to get an appointment easily and they looked over all his previous records. We were happy to find out there were options to treat his cancer which while not a cure could prolong his life. Every experience has been great from the vet techs to the office staff! Today I took Oliver to our regular vet who was concerned that the issue may be stemming from the cancer or a side effect of his medication. Dr Kaye spoke with her promptly and reviewed the tests and X-rays done here saving me an hr drive to their office for him to examine Oliver. They truly care about my dog almost as much as I do! :) Read Less

Unless you have thousands of dollars do not take your furry family member here, As anyone would be I was devastated when my Chesapeake bay 4 years old couldn't move her rear legs, my vet had taken x rays and seen nothing, so referred us here, the doctor said 10,000.00 and only 10% chance of helping or put her down, she said there was no hope. I wish I hadn't listened to her and took my chessie to Tufs :( I miss her terribly, I am disabled and I took care of her did everything I was suppose to, when I got home I read up more on her symptoms and seen several non-operative things that it could of been, they never even took blood work from her, I asked them to. I would of paid the 300.00 for that. My vet called the following day and told me she didn't think it was her spine, I didn't even ask what she thought I was traumatized at that point, my girl was gone. Heart broken still a year later. These vets need to explain everything and take steps to rule out other conditions before jumping to the 10,000.00 fee. The doctor didn't even seem to care, she was onto the next examining room. Tufts at least the care about you and your furry family member. I have two cats and a small dog and god forbid anything happens that they need care, I will be going to tufts, I wish I hadn't been so vulnerable and naive to listen to this place, I may of still had my girl with me. They didn't check for poisoning, tick diseases or even flea preventative poisoning all of which have the symptoms my my girl was showing :( I am so sorry girl,. Read Less

The team at MVRH saved my dog's life. I could not be happier. We brought my dog, Blanche, into MVRH at the end of February. We woke up in the morning to find her staring off into space, unresponsive and barely alive. She is around 12 years old or so, so we were very scared. Our vet wasn't open so we took her to MVRH. She was rushed in the back and immediately started on fluids. Over the course of the next 2 hours she developed very bad GI issues and we thought we were going to have to put her down. The initial vet that we met with was very patient- she was matter of fact and stuck to giving us the facts of her condition vs. pushing us to a decision either way which I appreciated. It was clear that she was going to support whatever decision we needed to make. Over the course of the next few hours, she started to turn around and become responsive. We left her there for 3 days, and she came home on 8 different meds, but alive. We couldn't believe it. Now, a month later, she is off of her medds and back to the dog she was before the incident. I really didn't think that it would be the outcome. We call her our little miracle dog. The only reason that this hospital gets 4 not 5 stars is because of the cost. In order to admit her, we had to pay the full cost of the estimate- almost $3500. Then, when we picked her up, we owed an additional $350. Prices are insane, but I would do it again if it meant we would have the same outcome. Wholehearted thank you to the team at MVRH for saving Blanche's life. Read Less

This is an amazing veterinary hospital, and have used their emergency services many times! Not only have they saved our cats several times over the years, they have also been there when it was time to say goog bye. A little on tke pricy side, but worth it in the long run. Read Less

Yes expensive. but worth it. They very quickly found a deadly auto immune disease that would have killed my beautiful 7 year old Bichon Frise within a few hours!! The disease killis a large percentage of dogs within 24 hours. Terrific care and follow up, not to mention their kindness to me. Read Less

My recent experience with the Mass Vet Referral Hospital left me with a bill of $1250. My 5 year old Cat had eaten a bunch of grass and then was vom!t!ng for two days and then stopped eating and drinking so on the thrid day I took her to our regular vet and she did bloodwork (it was fine) felt her stomch, intestines were a little hard and took xrays. It appeared that the xrays showed some sort of mass in her stomach and she recomended we go to the woburn hospital right away. When we got there it was $146 just to be seen. Then they looked at the X-rays, wouldn't tell me anything about them except that they can be misleading and recommended a $350 ultrasound. The ultrasound showed there was no blockage and a small part of her intestine was inflamed. They said it was most likely irritated bowel syndrom or cancer and if it were cancer the cat would last 9 months with chemo. I said I'm not going to treat her for cancer.... And even after that they kept saying they couldn't do a biopsy because of where the inflammation was, they would have to do surgery for a biopsy and kept mentioning that as the next step when I was clear I was not going to treat this Cat for cancer. Anyway, they recommended an additional $1000 in unnecesary tests (feline aids, chest Xrays for $300 and so on) and I said no to all of them. They kept her overnight and gave her some anti nauseau medicine and an IV. They still ran additional tests that I thought I was clear about not running like a thyroid test and additional bloodwork. The next day the cat looked traumatized after being in the kennel with all the loud barking dogs and we got her to eat and were out of there in less than 24 hours total. The Hospital tried to charge us for an additional 12 hours of care which costs $141 dollars per 12 hours. I protested and it took a week to be refunded. In the end it ran me $1247 to give my cat an ultrasound, fluids, some meds and 1 night of care. That's RIDICULOUS. I never even got an actual diagnosis. I got an ""It's probably something in her diet."" You think? Maybe it was the grass I had been telling you about all along. Unless you have tons of money to spare you'd have to be crazy to take you pet here. You can find so many more reasonable options in Stoneham or the MSPCA. Read Less

My 10 mo old dog Kody was dying. He had a huge fever that got worse every day for 5 days. Totally lethargic and declining rapidly. His local vet was treating him for a bacterial infection ...but nothing was happening. As his steady temp reached 106.5, I went to the MassVet emergency room. The overnight vet found an abscess in the throat that was causing the general infection. Because they see so much and work as a team at MassVet, they found what others missed. The MassVet ER people transferred the case to the surgery department (seamless!) and I got an emensely professional and competent surgeon and team. All the while, MassVet people kept in contact with me on Kody's progress and encouraged me to call any time if I was concerned. They have a very personal approach to clients and dogs. Kody was home 24 hours after surgery and is recovering. The vets at MassVet saved my little pal's life. This facility is expensive, and it makes you wish you had insurance. But they stayed to their estimates and they are no more expensive than similar institutions like Angell or Tufts/Foster. What's great is that all the expertise and equipment you need to treat your pet is there under one roof. They truly work as a team, so the whole is much greater than the sum of its parts. One caution about MassVet... The admitting ER vet was a-typical of everyone else (staff and vet) at MassVet. He manner was dreadful and unlike the overnight vet, she did not find Kody's problem, despite her 'extensive' (???) exam. She wanted to order up a futile chase for greater viral and bacterial infections. So my word of caution is that they aren't perfect at MassVet. I have made my comments known about the subperforming vet to senior people at MassVet, and they were well-received. So, if you don't get a good feeling for your ER vet, be assertive and request a change. But overall, I am thrilled by what MassVet was able to do for my dog. My highest recommendations for this institution and my surgical team! Read Less

I brought my pet in because he had been not eating as well and loosing interest in things and not moving as much ect.. It was right after the weekend came home from work and my vet was closed. He felt very warm I called and they said bring him right in, I thought that was great ... Wrong!! Several hundered dollars later and the woman still had NO CLUE what was wrong she was throwing around test after test saying dollar amount after dollar and was trying to get us to cut him open so quickly without any thought for only $2,500 so she could rule out food or something else in his tummy because she was unsure of the x-ray. She sent us home with a report of several different reasons he may be sick none of them turned out to be right. After no antibiotics tried we were left with a copy of the x-ray and that was it still a sick animal with no clue why and several hours and hundreds of $$ later. I felt taken advantage of because I love my animal and wanted to see him better ,glad I was smart enough to realize enough was enough and take him home. Glad we didnt go for the surgery he saw his vet couple days later for a fraction of the cost and it was just a small infection that was treated and within 24 he is doing better! Read Less