My recent visit to Ann Arbor Animal Hospital reminds me why I am so grateful to have this excellent facility and staff so close to my home and available to my pets. Dr.Taryn Clark was wonderful in giving a thorough exam to both my dogs in prep for their rabies vaccination...and I have her to thank for a previous emergent diagnosis and referral for care when my dachshund ruptured a cervical disc. I know that she and all the staff at AAAH keep my two dogs healthy, and are always ready should an emergency arise. Having a full service 24 hour veterinary hospital in the heart of Ann Arbor is a true blessing. Thanks to all Read Less

We love Ann Arbor Animal Hospital! The emergency staff and care is so wonderful. We switched to Ann Arbor Animal Hospital to be our full time provider for our two dogs because they are SO thorough, efficient and loving. They never pressure you, and give you many options for care. Thank you for your awesomeness! Bu and Trig send their love! Read Less

To start, this place is excellent. I first went here when my Pug had a piece of his toy stuck in his intestine and needed emergency surgery. The vet that took care of him went above and beyond and the little guy was perfect after all was said and done! 8 months later, same dog was having seizures. Instead of milking me for all my money, they referred me to a dog Neurologist who was incredible, (Who knew they existed?!). Long story short, that dog has passed but they did an incredible job helping me keep him around for as long as humanely possible. I've never been shown anything less than compassion and kindness. I've since taken my rescue dog here, who had overstrained his back, and once again they treated him with such compassion and he is back to normal! I would refer them over and over again! Read Less

Our vet referred our puppy here for over night monitoring. This is where she takes her pets. It's been a very stressful time, but the staff have all been kind and professional. The vet techs are extremely sweet and caring and made me happy our fur baby was in their care. Sarah the vet tech was one of the nicest people I've met, she is compassionate and truly cares about our puppy and making us feel comfortable with everything! Read Less

If you don't care about the cost of healing your pet, this may be the ideal place for you. A couple of their veterinarians are truly first class. One drawback is that they encourage walk-ins so it's tough to see one vet consistently. Another is that they don't have more specialists among the staff of about ten vets. Read Less

I think the highlight of this place is that it's open 24/7 but there is so much more!Being new to the area, I didn't have my canine pal hooked up with a local vet but needed one quickly after he fell in a hole from chasing a rabbit full-speed. His right paw was swollen and looked mangled so I was really counting on this place to help us out and they 100% did!During our appointment, I interacted with 5 different staff, all of which one were amazing and took excellent care of my injured dog. Dr. Sara was very gentle with my dog while she examined his injured paw. Her assistant hugged him throughout the examination and it helped to calm him down. In fact, I don't think he wanted her to stop hugging him!Dr. Sara laid out two different price options for my dog's care which I appreciated. During my time there, I had my dog's medical records transferred to the office where it states he is a chocolate lab mix. I also filled out paperwork that said he was a chocolate lab mix but on his new Ann Arbor Animal Hospital records, they stated he was a pit bull mix. I didn't realize it until we had already left but having the wrong breed on his records means he can't go to certain parks or some dog day cares (unfair to pit bulls but true). They've since changed his breed type to accurately reflect what he is but I'm not sure why they labeled him as a pit bull to begin with. Could it have been his ear-to-ear smile that many pitties have? Overall, it was the gentleness they exhibited with my pal during a painful experience and the calm, professional manner they treated me with (I was on the nervous side!) that will have me recommending them and coming back. Read Less

With a sick cat and another vet canceling our scheduled appointment at the last minute, we were desperate for someone to help our little fella. As I was calling around to other veterinarians, one office recommended Ann Arbor Animal Hospital because they accept walk-ins and are open until 7pm. Sure enough, we called and were told to bring our cat right in even though it was already 5:45. Once we got there, we were taken back to a room within 15 minutes and were out of the office in under an hour. Everyone in the office was really friendly and super gentle when working with our cat. When we left, we were surprised to find that we had received a complementary visit because we had adopted him so recently. Ann Arbor Animal Hospital turned our whole day around, and we will definitely be going back to them as our primary veterinarian. Read Less

After many years as a happy customer of Ann Arbor Animal Hospital, I just had the most insane discussion with an office manager who attempted to override the intent of one of their most established veterinarians for a refill of pain medication for one of our dogs, Skipper, who frequently slips and sprains himself due to nerve damage he sustained from a car accident when he was young.  Earlier today I called Ann Arbor Animal Hospital to inquire whether we still had refills available for Carprofen, a common painkiller for dogs.  The receptionist I spoke to was refused to answer whether there were any refills left or not for Skipper's pain medication - she told me I had to bring our dog in to be seen (...to find out if we have refills or not!).  I currently have a recent injury myself that prevents me from picking up and carrying our 90 pound dog to lift him in to our car.  He can hobble around ok, but not jump in to our Jeep.  So I decided to go to the office in person to replay the discussion hoping for a more reasonable outcome.Yes, as it turns out, yes there were indeed 2 refills remaining according to the receptionist (who was the same person I spoke to on the phone...).  She proceeded to put in a request to their techs to fill - and said it would take a couple of hours due to an emergency surgery.  Ok - no problem - we've been there ourselves (with Skipper in fact!). So we'll wait a couple of hours - just happy that Skipper will get relief today.About a half hour or so later I received a call from the office manager, Logan. I quickly learned from Logan that instead of simply refilling the medication, and he insisted that I bring Skipper in to the office for an exam as a precondition to dispensing the medication.  I explained to him that this type of issue (temporary leg injury and lameness) is an ongoing thing with Skipper... nothing new.  Nope - not good enough. Have to bring Skipper in to be seen. "It's our protocol".  I attempted again to explain this was typical for Skipper.  He completely dismissed what I said.  Nada, zero.  A refill was clearly not going to happen - despite that it was prescribed *by their own office*.  I asked him to call the veterinarian who wrote the prescription - Dr. Franklin (a wonderful veterinarian, highly recommend!). He agreed to call her. She agreed to dispense the refill.  Skipper wins the battle today.  But it was a battle. A ridiculous and nonsensical battle.A business that battles with their customers and who is rude to their customers??  And expects them to put up with it (and pay good money too)? Should be a losing proposition but they are big enough to get away with it.  But you don't have to - there are other good options in town!When I told Logan that he just lost a long-term customer of decades - it still didn't prompt him to maybe reconsider his approach - nope - just a generic "sorry to hear that". Entirely tone deaf and clueless.What incredibly inept customer service. We have happily paid top dollar and received top service and quality at this office for years - going back to the '80s. They saved Skipper's life in the middle of the night when he needed immediate surgery.  They do great work. But WOW - what total arrogance today. There is clearly no "customer" in the equation here anymore.As a result our money is going elsewhere moving forward - will still use them if a true emergency comes up, as they are on our side of town and we definitely trust their more established veterinarian doctors.  But for routine items?... nope, no way.  I just had the *absolute* worst customer experience interaction of *any* service business *ever* in town. So a lesson learned - if you get a prescription for medication for your pet from here (and your vet indicates refills) - be aware that Ann Arbor Animal Hospital will *insist* that you bring your pet in to their office *even for ongoing conditions*.  Take your prescription and run immediately to your favorite Internet pet pharmacy so you don't get caught in the same illogical nonsense I did today.It pains me to write this. We like Dr. Franklin along with the other vets and techs we've met there over the years.  We enjoy informally knowing the businesses, shops, and restaurants we use in town - the ad-hoc relationships accrued over several decades of living in Ann Arbor - it's the fabric living in a city.  Today our relationship with Ann Arbor Animal Hospital was trashed in just a matter of a few minutes of a completely mindless and irrational experience.Afterwards I realized that perhaps this company has been purchased by a larger service provider which has resulted in the stoooopid conversations today with the office manager as well as the unhelpful receptionist.We will be checking out the Yelp list of vet offices with our friends and neighbors and also sharing this experience with those that we previously recommended Ann Arbor Animal Hospital to.Things have clearly changed here.  And so will we. Read Less

So what can I say that hasn't already been said? I went here because I was planning to board my dog at another facility when the boarding place told me I needed to update one vaccine. They told me I could just walk in to A2 Animal hospital to get that done. I was just expecting to get the shot and walk out but what I got was a full exam. And good thing too because my dog had hookworm, say what?! Now my dog can't stay at the boarding place so they offered to let my dog stay there instead, hookworms and all. Yay! Read Less

Worst hospital I been to.. the service was so bad and when the doctor controled my dog, she took her for one minute and then we had to wait even longer for the paper and then the worst for last, they charged 180$ for one minute control and we had to suffer for one hour of waiting for the paperworks.. Read Less

I was babysitting a young dog who belonged to "friend of a friend" or a basic acquaintance  over a holiday weekend a while ago.  I didn't realize until she left that her emergency information was super vague.  I had only known her a few months and only had her cell phone number but loved her dog dearly and it was staying at my house.  She left with the dog's veterinarian information (which listed AAAH as their primary vet) and she wrote to take the dog there right away if any problems arise.Well of course, I woke up the first morning of babysitting on a holiday morning and saw that the dog was limping and her rear leg appeared swollen.  I tried calling this woman, who of course, didn't answer her phone.  I decided to just do what her instructions said and contacted AAAH.  The receptionist found her file and said to come in.I arrived right on my estimated time and brought the dog in.  When I started filling out paperwork though, the other lady there got sort of snotty.  She questioned what I wanted them to do.  I explained she wasn't my dog but she was their patient and the owner was away.  They claimed they hadn't ever seen her before (apparently they'd only received her records but not actually examined her but HAD seen this lady's other pets) and they didn't seem like they wanted to treat her, especially since I was having difficulty contacting the owner.  I even brought in her notes that told me what to do.  It had her signature authorizing me to take them to AAAH at the first sign of trouble.Finally, they realized she had a bad infection going on and her temperature was very high.  They agreed to treat her but quoted me that it could be $2,000 (because they said they had to hospitalize her for at least overnight).  Whoa.  What do you do with somebody else's money when you don't know them that well and they aren't there to answer questions?  As my friends said, it was like leaving a fox in charge of a hen house, where they are in control of putting whatever on that bill because you can't really say no.Even though I explained that this was not my dog, they still refused to begin any treatment without a deposit.  They said they wanted $1,500 down as a deposit but I didn't have that much money.  I only had another $800 or so on my credit card to use.  What was I to do?  The girl there convinced me that they could take the deposit and refund me once the owner returned and she could pay it but I was still very worried.  I had to make sure they treated this dog and they were the only vet I knew of that was open on a holiday.  I just gave them my credit card and paid the deposit.  I had to leave the dog there and go home.At this point, I've left the owner about 8 messages and called her multiple times.  She hasn't answered.  I tried looking desperately for close friends, relatives, other contact information, etc.  Even searched for clues on Facebook and finally find an email address.  It takes a full day but calls AAAH before she even called me back.She is angry with me about leaving the dog there and once she hears how much it will be, she's pissed.  Turns out the dog had gotten a bad cut or something on his paw pad before she even left but it got worse unbeknownst to her and has festered into a nasty infection.  She thinks this is my fault, even though AAAH commented that it had to have started before I began babysitting.  She returns home and pays the remainder of the hefty bill and picks her dog up (it has been hospitalized for 3 days at this point).  She didn't tell me she had gotten home so cannot comment further.  I called AAAH for my twice daily update and they told me she had come to get her dog.  I call her and no answer.  I leave her a message and ask how the dog is doing.  No response.I call AAAH and ask if I am being refunded since she got home and paid the bill.  Nope.  Apparently she only paid the remainder of the bill (which was still over $1,000), but not the original deposit that I was forced to leave.  I repeated what I was told about that day and the receptionist told me that this was a dispute between me and the owner so I could have to contact her about getting repaid.This acquaintance will not return my calls and hasn't even spoken to my other friends either.  She seems to be convinced this is all my fault and will not pay me back, even though I technically did exactly what was asked of me.  This portion isn't AAAH's fault either - but I do blame them for their poor procedures on what to do in cases like this.  I'm sure stuff like this happens but they nearly turned me away and then put me in a really bad position.  I don't blame them for wanting a deposit but then to not the owner responsible for paying it seems wrong to me. Read Less

My 11 year old puppy got really sick, really fast. We hadn't taken him to a vet in quite some time. We knew he was suffering and came to the conclusion that he would have to be put down. We reluctantly took him here. We arrived late afternoon on a Sunday. For being a walk in, they saw us pretty quickly. The front desk staff were all attentive to our needs and talked about our pup as if he were a family member, which to us, he was. It was very comforting. The vet examined him and came back with the news we already knew: he was dying. She explained to us exactly what was wrong with him and after asking her, she explained to us the options we had and end results. Never once did she say anything about "putting him down" or to "euthanize him." She simply said it best by saying, "or you can give him lots of hugs goodbye." That was comforting in itself. After coming to terms with the fact that with treatment, should he get better, that he would only get better enough to be put on hospice care, we knew the decision we had to make. Never once did we feel pressure to do one thing or another. We never felt like they were trying to get us to spend money and actually suggested we take him home to bury him should we have the ability to do so. (Which is cheaper than cremation.) They simply helped us to make a guided decision that we were uncertain about before we arrived. They gave us all the time we needed and explained everything beforehand. Once it was time, the vet came in and talked thru all of the steps of the process. She explained what was going to be normal and what was going to happen, since I had never had to put a pet down before. It was very comforting and very peaceful. No one ever likes to, nor expects to have to put their pet to sleep, but they made it a very calm and loving experience. I never felt judged for my decision or questioning myself. They reassured me that I was doing the right thing. It's been a little over a week and I just got a hand written sympathy card from them today in the mail. Hopefully I will never have to bring a pet here for end of life care again, but I'm so glad I made the decision to come here this time for my dear pup. Highly recommended. Read Less

Thank you so much for taking such great care of Coco Puff yesterday and today! I really appreciated your calculated approach to figuring out the cause of his nausea given his history of surgeries. I was afraid he would need to be cut open...again. I appreciated your patience with me, too! Dr. Critchfield, Dr. McKinney, Dr. Figarra, and the rest of the staff were truly wonderful. Read Less

Absolutely appalled by the actions of the veterinarian who helped me after my dog had gotten attacked at the dog park, requiring surgery & stitches to a laceration on his scalp! This is an emergency clinic, so I expected there to be high costs, (~$600 for the exam/surgery, aka their "low estimate"). I didnt expect for there to be so much disrespect & lack of consideration from the veterinarian after the surgery finished This vet could not have been more money hungry! Luckily, Im a clinical pharmacist, and know a lot about medicine- both human medicine &veterinary medicine. Ive studied both, &practiced both in hospitals, retail pharmacies, and compounding pharmacies. Ive filled hundreds of commercially available meds for pets, and had requested that I be able to for my own pet as I have in the past, &it tends to be much more affordable. Dr Emery Enger said she recommended Clavamox (Clavulanate/amoxicillin- at first I thought this was a shortened name for augmentin, also clavulanate/amox) and I had agreed with this recommendation, as it is the equivalent to Augmentin (amox/clav), which is commonly used in dog bites in humans to cover the anaerobic gram negative bacteria common in canine mouths, Pasteurella. She questioned me multiple times, wondering how i would be able to get this med. Having the experience I do, I assumed I would have no problem taking it to the pharmacy where I work. Upon getting there, the pharmacy did not have the augmentin in stock which is an equivalent product to brand Clavamox (they had 875/125mg tabs, a 7:1 ratio; Clavamox comes as 300mg of amox to 75mg of clavulanate, a 4:1 ratio). the pharmacy called to see if she would mind if they used this formulation, she refused, insisting that Clavamox was used. I then called and asked to speak to her personally, to which she called me nearly 3 hours later. I asked why she was being such a barrier to my pets care, &she said the ratio available was not the same. I informed her that there is a 500/125mg tablet, &250/62.5mg oral suspension available that is the same ratio as Clavamox, so I didn't see why this couldnt be used. She quipped back that human Augmentin hasn't been FDA approved for use in animals. I informed her that my dog taken it in the past, that I personally have filled this rx for hundreds of animals, &that that these drugs are first tested, IN ANIMALS, before being available to humans, so there is absolutely NO reason why she couldn't prescribe it to my dog! Unbeknownst to her, I also called over to Blue Pearl Emergency clinic &spoke to a vet while I was waiting, who said it is common &safe for pets to take this medication. I told her this, she then said it might put my dog at risk for "Side Effects." As a pharmacist and doggy parent of 3, I am well aware of side effects of meds, esp antibiotics, so I asked her which she was worried about- she replied "GI upset& loose stools." I educated her that this is normal in everyone, as whenever you take an antibiotic, you kill the good gut flora/bacteria, resulting in loose stools, that it's still safe and not a justifiable reason to avoid antibiotics. Again, she refused & said if my dogs have had loose stools before that they should try cefpodoxime (another antibiotic which causes loose stools, &is quite costly). I asked why she would recommend this alone, as it doesn't have anaerobic coverage, esp in a dog bite when you want to cover the anaerobic organism, Pasteurella, &other mouth anaerobes- she just replied that they use it often (inappropriate treatment?) I told her I would still prefer to use human augmentin, the 500/125 version or the 250/62.5mg suspension (either have a 4:1 ratio). She finally agreed but only if I would come in to the clinic &sign a sign-off paper. Dr. Emery Enger is a barrier to patient care, &was doing everything in her power to drive prices up & force me to pay for brand name, expensive meds. Ive never met a physician, human or animal veterinarian, who is more unwilling to work w/their clients, &who cared more about inflicting high costs on their patients. Read Less

I was absolutely appalled by the actions of the veterinarian who helped me after my dog had gotten attacked at the dog park, requiring surgery to place stitches to a laceration on his scalp.  Being that this is an emergency clinic, I expected there to be high costs for care, which there were (it was ~$600 for the examination/surgery, and this was considered to be their "low estimate"). I did not expect for there to be so much disrespect and lack of consideration from the veterinarian after the surgery was complete.  I am very fortunate that I am a clinical pharmacist, and know a lot about medicine-  both human medicine and veterinary medicine, as I have studied both, and practiced both in hospitals, retail pharmacies, and compounding pharmacies. I have filled hundreds of commercially available medications for pets throughout my career, and had requested that I be able to for my own pet, as I have in the past, and it tends to be much more affordable.  Dr Emery Enger said she recommended Clavamox (Clavulanate/amoxicillin- at first I thought this was a shortened name for augmentin, also claunanate/amox) and I had agreed with this recommendation, as it is the equivalent to Augmentin (amox/clav), which is the first line antibiotic used in dog bites in humans to cover the anaerobic gram negative bacteria common in canine mouths, Pasteurella (which also makes me wonder why she used IV ampicillin during surgery for my dog, as it doesn't cover anaerobes, instead of augmentin's IV equivalent, unasyn, which does-inappriopriate treatment perhaps?).  She questioned me multiple times, as she was hesitant that I would be able to get an equivalent medication, but having the experience I do, I assumed I would have no problem taking it to the pharmacy where I work.  Upon getting there, the pharmacy did not have the augmentin in stock which is an equivalent product to brand Clavamox (then had the 875/125mg tabs, a 7:1 ratio; whereas Clavamox comes as 300mg of amox to 75mg of clavulanate, a 4:1 ratio).  the pharmacy called to see if she would mind if they used this formulation, she refused, insisting that Clavamox was used.  I then called and asked to speak to her personally, to which she called me nearly 3 hours later.  I asked why she was being such a barrier to my pets care, and she said the ratio available was not the same. I then informed her that there is a 500/125mg tablet, and 250/62.5mg oral suspension available that is the same ratio as Clavamox, so I didn't see why this could not be used....She then quipped back that human Augmentin hasn't been FDA approved for use in animals. Again, I informed her that not only has my dog taken it in the past, that I personally have filled this perscription for hundreds of dogs, cats, horses and other animals, and that that these drugs are first tested, IN ANIMALS, before being available to humans, so there is absolutely NO reason why she couldn't prescribe it to my dog! Additionally, in the three hours while I was waiting (unbeknownst to her), I called over to Blue Pearl Emergency clinic and spoke to a veterinarian there, who said it is very common and safe for pets to take this medication.  After telling her this, she then said it might put my dog at risk for "Side Effects."  As a pharmacist and doggy parent of three dogs, I am well aware of side effects of medications, especially antibiotics, so I asked her which she was worried about- she replied "Gastrointestinal upset and loose stools."  I educated her that this is normal in dogs and humans (my pets have had loose stools after antibiotics in the past, as a matter of fact, I probably have too), as whenever you take an antibiotic, you kill the good gut flora/bacteria, resulting in loose stools, and so long as it's not bloody and prolonged, that it's still safe and not a justifiable reason to avoid antibiotics, as you can also remedy this by giving the medication with food and supplementing with other probiotic sources.  Again, she refused to write for augmentin, and then said if my dogs have had loose stools in the past that they should try cefpodoxime (another antibiotic which causes loose stools in patients (animal and human), and is quite costly even at retail pharmacies).  I asked her why she would recommend this antibiotic alone, as it doesn't have great anaerobic coverage, especially in a dog bite when you want to cover the anerobic organism, Pasteurella, and other mouth anaerobes- she just replied that they use it often (which in my opinion, without an anaerobic agent is inappropriate treatment. I told her no, and again, I would prefer to use human augmentin, the 500/125 version or the 250/62.5mg suspension (either would be interchangeable).  She finally agreed to write this prescription, but only if I come in to the clinic &sign a paper (during a snowstorm) that she was doing so against her medical recommendation, and so that she would not delay further initiation of antibiotics more than she already had.#moneyhungry Read Less

They do not care about your animal, they only care about your money, they overmedicated my 7 week old puppy to make him appear to be sicker than what he was, they told me had broken ribs and he wouldn't make it through the night and that they needed to monitor him however a couple hours after coming home my dog was up playing and running around I took him to the vet the following day and they did X-rays and said he was fine. I guess this place has to pay for that huge facility somehow stay far away from these people Read Less

Yelp is limiting my characters so I can not give you much details however one of my puppies 7 weeks old was stepped on accidentally his breathing was labored so I took him to this place I walked in with him they asked me how much money was I willing to spend before they even told me what was wrong with him after the vet examined him they came into the room and told me his ribs were crushed they put him on pain meds and they wanted $2,300 to continue to treat him they wanted to keep him overnight but there was nothing they could do for a broken rib they wanted to give him oxygen keep him on pain meds. When I told them had an appointment in the morning the vet said to me if he's still around, I told him to bring me my dog they brought him in they gave me 3 syringes of pain meds told me I could administer them orally however they gave him an IV for those same pain meds and charged me $92. When I brought him around to me the lady that had them to me told me that if he's in too much pain later I could always bring him back for euthanization, he was very limp on the ride home just completely out of it a couple hours later he was up walking around I took him to our vet the next day they examined him said he was fine his ribs were a little sore the person that bought him picked him up yesterday took him to her vet and they also stated that he was fine so in my opinion this place over medicated my dog to make him seem critical and then they wanted to charge me $2,300. They do not care about your animal they only care about your money Read Less

My dog Nestle had to be put down today. Everyone was so caring and attentive. Dr. Franklin was great and made sure we and Nestle were comfortable. She rubbed him as she was giving the medication my dog. The vet tech there also offering words of comfort, and petting Nestle. I love this place, we will always always bring our animals here. I love how they care so much. Read Less

This practice seems to have the best of everything! I generally bring my pets here to be seen for vaccines and annual lab work but recently found great use of their boarding services. The staff was very friendly and helpful.On the one occasion that I had to bring my pet in for an emergency visit the doctor on staff was very kind and understanding. My puppy had eaten her plastic leash and we needed to induce vomiting so that it did not cause an obstruction. The visit was quick and the ER staff was also very friendly. Read Less

My family lost our beloved husky Maya on November 11, and I can't thank you guys enough for all you've done with our Maya and making her comfortable in her final hours with us. All of you guys at Ann Arbor Animal Hospital are rock stars and you made her passing so comfortable and peaceful, Bless all your hearts. Thank you! Read Less

I brought in my dog there last week, he was vomiting and had bad diarrhea. The vet looked at him and instantly wanted to take an X-ray ($160) and then give him an IV and anti vomiting medicine. She immediately suggested that we either do a $600 test or a $2000 surgery before even trying anything else. We suggested to try just an antibiotic and she disagreed but gave it to us anyways. The vet bill for this visit was over $300, and it turns out all he needed was the antibiotic. ($20) The staff and the vet we worked with were very nice and professional and i am not here to bash them at all, she gave her opinion and was informative of risks and details but it just was odd to me that before even attempting something as simple as an antibiotic she suggested something as extreme and costly as a surgery. Overall i think this hospital is a quality one, i just would never bring an animal here unless you are sure he is in need of extensive care, not for anything simple, and be prepared to spend a lot of money here for simple tests and procedures. Read Less

We have been clients for several years. On our last visit I was told our dog needed surgery and that Dr. Fegarra would email me on Monday (this was Saturday) with a quote. Needless to say that quote never came. I called 1.5 weeks later and asked for the quote to be emailed. No problem they said. Again- never received it. I called a THIRD time to try to get my dog in for surgery and asked again for the quote to be emailed. The receptionist I talked was very nonchalant about the lack of communication that was occurring. I told her if I did not hear from Dr. Fegarra I would not be calling back a 4th time and we would be finding a new vet. You can probably guess how this story has ended. I never received any communication back after a month! You are just a number, a disposable client at this vet. They have no regard for you, your time, or your pet. I would NOT recommend this place to my worst enemy.Read Less

We had to take our dog here for a semi-emergent toenail issue. The staff was so friendly and helpful and the building itself is nice, clean and comfortable. We had to wait quite a while but there were several other real emergencies so I couldn't be upset. The vets and the techs treated us well, took the time to explain everything and made sure our doggy was as comfortable as she could be. If I lived closer I would use this clinic as my regular vet practice. Hopefully I will never have to use their emergency services again but if I do, it's good to know they are there! Read Less

I brought my Pit there for emergency treatment and I have to say the staff, while mostly helpful, some of them lacked any compassion. One of the techs recommended that I have my dog put to sleep because he was, in her opinion, aggressive. My dog was sick and scared, so of course he wasn't on his best behavior. Their fees are astronomical for emergency services. I had taken my dog previously to MSU for emergency treatment, and while their fees are quite high, they are not completely unreasonable. Also, the prescriptions for medications are also very expensive when filled, ($250 for antibiotics, 60 pills). I called to find out if they could change the prescription to a more affordable brand that my pharmacy suggested worked the same, and they declined. I would never use their services again. Read Less

Our beloved cat passed this last Saturday, and the Ann Arbor Animal Hospital was more than professional in helping take care of him for the three days before he passed. We received the most heart-warming card today, handwritten, from the staff about his passing. I cannot express how much this means. The staff here puts their full love and care into what they do. We received consistent updates about Ernie while he was sick, and they helped us make the choice to relieve him from his suffering. Thank you to all the staff for your compassion and professionalism. Read Less

I find the service here to be condescending a lot of the time. The staff at the counter are disorganized about phone calls and calling people back. They don't seem too concerned with the fact that someone's pets health is incredibly important to them, and several times I was not called back by the doctors. A different doctor who was not assigned to my pet called me back, and she gave me advice that contradicted what the other doctor had said and had no idea what was going on with my pet since she wasn't the one who examined her. One time I was even hung up on by the front desk! Most recently, I called the vet to ask questions and she acted condescending toward me, making me afraid of asking further questions in fear of her reaction. They seem to take advantage of customers who don't know a whole lot about their new pet, and they sell you whatever they possibly can instead of really narrowing it down for you financially. $55 every single time you see a vet for less than 5 minutes is outrageous. I was willing to pay that for their services, but now that I've been treated like I'm stupid and not worth their time, I don't think I'll ever be going back. Read Less

My sister Mary said it all earlier but I just wanted to thank you all so much for making one of the worst days much better. From the minute we walked in we felt the overwhelming feeling of care and support. Strangers, at first, made us all including my sweet Bella feel like caring family. Don't remember everyone s names but the girl who greeted us first set the tone and it was great. Thank you Dr. Bentley for walking us thru the decision to say goodbye to my sweet new love. So compassionate, so gentle, even made checking out so easy. Will drive from Jackson without a thought to this place again. Thanks again. Read Less

We've taken all of our pets here and have always found the staff welcoming, helpful and knowledgeable. The vets are straightforward and professional -- I feel extremely confident with the care they provide. We had to put one of our dogs down a few years ago and the vet techs and doctors who were with us -- I couldn't thank them enough for helping us through such an awful experience. We've lived in many different cities both small and large and I believe this is the best animal hospital we have been to. Read Less

We would like to give a great big thank you to this hospital and staff! We come from Illinois on a semi picking up a load and while heading back when we realized something was wrong with one our dogs. They told us a place we can park a big rig and to come in. Welcoming us with much understanding when it came to being on a budget! Our Dog seemed to be choking and they took charge right away on a plan to fix any problems Sheba was having. Ended up having an x ray and a few meds to help with a sore throat. I absolutely love that they didn't take an arm and a leg from us like most vet hospitals do! We cant be more positive about how well the staff and doctor is here. Amazing!!! Thank you all so very much for taking great care of my fur baby! Read Less

This is a group practice that is open 24/7,but runs their emergency service a bit differently than their regular practice. I love that my animals records are there in case of an emergency. The care I received on my older diabetic cancer ridden dog was awesome. I was never up sold on tests and labs that would not lengthen the life of my dog. The folks who work there are so so so compassionate - hats off to all the vet techs. The fee is standard and the wait varies, but I have never waited an exceptionally long time. My poor dog ended up having to be 'let go' and again the compassion and care could not be better. I also take my cat there and again have no complaints.I regularly recommend this facility to others as the place to use for vet care. Read Less

We have taken our standard Schnauzer here for six years. He likes AA Animal Hospital and so do we! The vets and staff are very friendly and love animals. Our dog always gets lots of attention (and tasty, healthy dog treats). The quality of care is very good. Our typical visit is for regular check-ups and shots. We always see a vet (not necessarily the same one each time) -- and the vet spends as much time as we need talking about our dog's health. In the past year we did make an emergency visit due to an alarming (but ultimately benign) condition. My children, in particular, were concerned about the dog's symptoms -- and the vet was very reassuring. The facility is very clean and spacious (i.e., animals aren't on top of one another in the waiting room). AA Animal Hospital is close to our house -- so even when there is a line to see a vet -- we can leave and come back when things aren't as hectic. Read Less

Went in at 3am for a very bad case of what I figured was kennel cough. $80 to take temperature, hear me out about his symptoms and check his gums. (About what I expected.) Receptionist was nice but I had to wait quite a while to see a vet without a word on how long it would be. Could I have asked? Sure. Would it have been nice of them to proffer that information? I think so. Read Less

Where do you go on an early Sunday morning when your furry family member is sick?  Thank Gawd for the Ann Arbor Animal Hospital!  To my knowledge, this is the only 24/7 animal hospital in Ann Arbor.  The staff was prompt with their triage, ensuring that Storm was stable before having us wait.  Although over an hour passed before Storm was seen by the doctor, she was checked on during that time period to make sure nothing had changed.  The staff was excellent in handling her, and did a good job explaining the options for treatment; in fact, presenting me with a low and high end care cost sheet before asking me to select her treatment plan.  After being discharged, a summary of her visit was faxed to her usual veterinarian for continuity of care and followup.  Thank you, Ann Arbor Animal Hospital! Read Less

I just moved into a new house with a fenced in yard for the first time, and in the hustle and bustle of moving in boxes I forgot to shut the gate so naturally my dog got out of the yard. He was struck by a car, I didn't see the accident, and being a distraught fur mom, I wanted to make sure my boy wasn't severely injured. I called on the way there and they had the door open and ready to go when I arrived. They were very pleasant and kept me informed the whole time, keeping my nerves and sobbing to a minimum. Luckily, he only had a small abrasion on one foot which they cleaned and gave him meds for. Not to mention for being an emergency visit I anticipated the bill to be much higher than it was, $240 for the overall check, meds, blood tests to check for internal bleeding, and the cleaning of the foot. Not too bad. This is my second experience with their emergency office and both times they've been fabulous to work with. Thank you!! Read Less

This review is based on an emergency visit experience. I cannot comment on their more routine services.I love this animal hospital as it is open 24/7, which makes it ideal for emergency situations. My husky (who has since moved in with my gf) attacked my cat (for not the first time... which is why he was rehomed) and my cat's eye got hurt and was just hiding under furniture. It was a Saturday at about 7am and, out of deep concern, I took him to the Ann Arbor Animal Hospital. It's a very clean and fancy establishment. It's quite big too, so I imagine they are equipped to deal with a wide variety of injuries and illnesses. So, I arrived and they let me in (they keep the door locked during non-normal operating hours). They put me in a room immediately. I met with a vet tech who did a quick look at my cat. Shortly thereafter, the vet came in and did an exam. She explained that she didn't think he had any serious injury and that his eye tenderness was likely due to soft tissue injury around his eye, rather than an eye injury. However, she offered further testing to 100% rule out an eye injury, but indicated that it was optional  and said that I could wait a day and have the test done at my normal vet if he continued to show tenderness. I appreciated that she offered the options and explained everything to me and let me make an informed decision, rather than try to simply push tests that may not have been absolutely necessary. After that, I had to wait around a bit, they gave me some pain meds for my cat and I was on my way.Importantly, the emergency exam and medications only cost me $80, which absolutely surprised me. I'd never been to an emergency vet outside of office hours, so I expected the price would cost at least twice as much as a regular visit. But, quite frankly, I ended up paying just about what it costs me for a regular visit and vaccines at my regular vet. Also, the next day, they called to check up on my cat, which is always an appreciated gesture. The only drawback was that I ended up waiting for quite a long time after I met with the vet, when they were preparing my discharge paperwork and getting the pain medication. However, they were SWAMPED that morning (every exam room was full when I left, and they had three people walk in as I was checking out). Also, by the loud howls and yelps, I'm guesing that my cat was in better shape than some of their other patients, so I choose not to dock a star for having to wait around a bit after the exam was finished.For emergency services, I was very happy with Ann Arbor Animal Hospital.  I definitely recommend.note: I think it's cool that AAAH responds and reaches out to Yelpers who were less than satisfied with their experience. Seems like they really care. Read Less

I'm not really sure how to review this place. So I gave it three stars since they didn't do a horrible job but it wasn't the best experience ever.The first part is that they are walk in only, no appointments. I called ahead to try and make sure I didn't have to wait forever with my La, but what they said would only be 10 minutes over the phone, ended up being a half hour. I always expect a wait when I go in so it's not a huge inconvenience. Just be prepared.Secondly once I was in the vets room the staff was very quick. Almost immediately I had a vet tech or assistant come in and ask me the reason for my visit (yearly checkup for shots and to check out my dogs eyes cause he had some goop. He was diagnosed with dry eye and they sent me home with some eye drops and said that it would be something he'd have the rest of his life and to always try and keep his eyes lubricated with the different name brands they gave me.) When the vet came in they did a great job cleaning out his yes and listening to his heart beat and administering the shots. The part that upset me was when they had to hold him down they had his back legs splayed out and he whined a little cause it hurt so I had to adjust him since they had a little bit of a struggle doing it. Now here is the reason that I will visit a different vet and what really upset me. I rescued my dog from a dog warden in Toledo and when I got him, the Dog Warden said he was 6. I took him to a vet immediately and they confirmed his age and said he might even be 7 but that he was super healthy and energetic and he wasn't any older than that. When I moved to Ann Arbor I took him to another vet the following year that also confirmed him at that time as being 7 or 8. This vet upon this visit said he was in fact not 8 or 9 but now 12 years old. 12!! That is a HUGE difference between an 8 or 9 year old lab. You basically just told me that my best friend and I won't have much time in this world together. Three other vets told me that he was in fact 6 or 7 when I adopted him so to hear that was a huge shocker and left me hugely upset. By the end of the visit I paid out $290.07 for the visit, the shots, and the eye drops and testing, and with the shattering news that my beloved Labrador was 12 not 8. I'm gonna go to another vet most likely to see if they agree and if they do I will amend my review. For now I hope this is helpful.update - - I took my dog to another vet and they confirmed that he was only 8 years old maybe 9 but no older. So that'll be the last time I go to A2 Animal Hospital Read Less

Great service & friendly staff. My elderly dog is very moody (diva!) and the staff here treats her gently and with respect. Wendell is esp amazing. They are great with all of our furry kids.  A bit pricey but worth it. Highly recommend! Read Less

I've had to make trips here for both dogs when my regular vet was closed. Be it when my older dog was going through a pretty significant bout of pancreatitis and kept having major issues. Or when my younger dog had a tick we just couldn't get out. And don't forget that very recent episode involving shoddy work by contractors next door and my older dog's eye. Having two active dogs is more like having little kids than you might think.Luckily we have this accessible, competent, awesome place right down the street where we know we will be seen quickly and our little friends will be treated with courtesy and respect even when they are at their most distressed. Every single vet and tech we've had contact with has been incredible and even late at night and early in the morning we've never seen anyone cranky. Read Less

Before Ann Arbor Animal Hospital, there were no 24-hour ER vets in Washtenaw County. We were really glad when this place opened. Our "real" vet is in Howell, MI -- a long drive, and only for scheduled visits.When we are facing an animal emergency that is likely to require an overnight stay, this is the place I go. Our critters receive excellent care. The doctors explain what is happening, and help us figure out all the options. Of course, you can spend a fortune on an animal in a heartbeat. They give you an estimate so that you won't be shocked about the cost later.Ann Arbor Animal Hospital mainly serves regular, non-emergency patients, but they take urgent care cases without question. They coordinate with our regular vet office to get info they might need to treat our pets, and then send the results back to be added to their patient record.Behind the front desk you will see photos and names of all the veterinarians on staff. The photos are really helpful with telling them apart, since there are so many and they change over every eight hours.The desk staff is sometimes confused and confusing. I guess is understandable with a busy, 24-hour facility and changing shifts. One time the office staff at AAAH called to give me an update on my pet who was staying in the hospital at the time, then kept me on the phone waiting to be transferred to someone else, and then nothing came of it, when I could have been working instead. Later, I got the update the way it had been originally been intended.Another time my pet was taking a painkiller given by AAAH and he was having difficulty walking. I called to check the dosage level. The person who answered the phone was not a vet tech. When I described my cat's drugged walking and said that I was calling to check the dosage, her first response was, "Well, if you don't like him walking that way..." No, it's not about what I like or don't like as the stupid pet owner. I'm calling to check the dosage. I'm glad I talked to the vet. Turns out I was supposed to split the pills. It wasn't dangerous, but kitty was over-medicated because I thought I had understood the instructions before I left the vet office, but really hadn't caught all the details. With any medication question, be diligent and persistent because dosage matters.These people are ready to help you get your animal healthy again, even on short notice. Nice to have in your bag of tricks as a kitty or doggy parent. Read Less