I’ve never reviewed a business before but felt it necessary with Easthaven. They are wonderful and will be our fur babies’ forever vet from now on. The entire staff showed such compassion and kindness toward us and our sweet pup, answered all of our questions, did not rush us, and were fully engaged throughout our visit. Our dog is older and generally anxious but felt right at home the moment we stepped inside, where we were immediately greeted with an open door, smile, and personal hello to her. I was a nervous wreck when I called at 9:30am with a potential emergency and we were promptly seen at 10:30am. The person I spoke with on the phone to schedule the appointment mentioned she was new, though I never would’ve guessed, as she was gracious, efficient, professional, and so very kind. Not an ounce of pressure, cost-effective for all services performed, consistent contact throughout the day while she was there without us, and one very happy dog (and caretaker!) when it was time to go home, followed by a call today to see how she is feeling (she’s doing great, by the way!) Thank you Dr. Chase and every member of the staff at Easthaven; so grateful we chose you. Highly recommend to any and all seeking loving care for their furry family members! Read Less

I HIGHLY RECOMMEND THIS VET!! My little guy was horribly sick , I wasn't sure if he had eaten something cause he kept pooping and vomiting. I took him to Easthaven after reading to reviews. I did not like his previous Vet in Ypsi( I wont mention them but all they cared about was money and I just didnt feel comfortable there) From everyone I had contact with was super nice! Francis was so sweet and caring on the phone. He got me in to see the Vet in less than 2hours for an appointment. The Vet Dr.Chase and all the techs were super nice and made me and Diego feel very welcomed. They got my guy feeling better and diagnosed his issues. Poor guy had an abscess and will need some extractions soon. Overall I HIGHLY RECOMMEND this to anyone who is looking for a new vet. On the financial aspect they are reasonable and fair. My bill was less than originally predicted. THIS will be Diego's new vet!♡♡ Read Less

I recently got a cat and took her to the vet for a check up. The vets were incredibly kind, professional, and went to great lengths to make sure she was comfortable. They even called me a couple days later to follow up and ensure that she was still doing well. I have only great things to say about Easthaven! I would highly recommend. Read Less

Very friendly and extremely educated. Even called after my puppy’s first visit! They are open late which I like a lot. And you can call them if you have ANY questions. Very helpful, especially for first time puppy owners! Only thing I didn’t like was that I had to wait a while before the vet came in. About 20mins. Read Less

Had to make last minute appointment for my dog on a Saturday and was seen that morning. All of the staff members were very nice and treated my dog with great care. The vet explained everything to me and went over costs before doing anything. This will be my regular vet now. I highly recommend this place! Read Less

I love the staff and veterinarians at Easthaven! I've always felt very comfortable with them and grateful for their extra care with my two dogs. My dogs are getting older and so decisions are sometimes a little more complicated. But at Easthaven they explain everything, and just last week they called after my older dog's' annual checkup to see how he was doing after his vaccines. Everyone I've met there is helpful and friendly. The interior has also recently been renovated and it looks very clean and inviting... they decorate for the holidays too. I appreciate coming to a place that feels like home. Read Less

I've been bringing my dogs to Easthaven for almost 40 years. The completely new staff has been a shock, and the vets are very young. That said, they've been fairly competent taking care of my dog with a complicated diagnosis, although we finally had to euthanize her. The prices are another thing. They are extremely high and and they charge for the most minor things. I am currently looking for a new vet clinic before I go bankrupt!! I would like to add an addendum : I have since taken my new great dane puppy to the canton center animal Hospital and they have given me new and very important information about giant breeds. For one thing, my puppy has an introverted vulva ( genital area ), and they recommended that we allow her to go through a heat because the hormones can correct this. ( Easthaven was ready to spay her at age 6 mos.) Also, there are studies that show giant breeds are less likely to get bone cancer if they are allowed to go through one heat!! I say avoid Easthaven. Read Less

New staff no longer the same. Facilities are clean and staff is nice, though young and can't seem to remember or read notes well enough when it comes to long term patients. I miss the old staff who knew who I was and who my animals were and what their issues have been. Most likely I'll be searching for a new vet clinic.Read Less

I took my pets to Easthaven for about 20 years, until the recent switch in ownership. At that time, nearly all the docs and staff were replaced, so there was no continuity between new and old. Also, unlike the old website, the new one gives no information about the medical staff. I'm not even sure there are any regular docs, certainly weren't when I took my dog there shortly after the new owners took over. No transparency; no consistency. I've taken my business elsewhere. Read Less

Disgusting price gouging by the new owners. When the cost for the same dental procedure goes up 300 bucks in 2 months, then something is seriously wrong. I will be looking for a new place to take my old cat. These people should be ashamed of themselves. I suspect more than a few old and loyal customers will be leaving. When Dr. Kleinschmidt left, everything went downhill. What a shame. Read Less

Dr. Lucas, Dr Froehlich, Dr. Dosenberry have personally performed on my pets and have done a wonderful job! I really appreciate the fact that instead of having one doctor my pet is cared for by at least 5 at Easthaven. I have trust and faith in these Veterinarians and appreciate the time and affection they have put into our pets while they are there. I hope everyone give these awesome Vets a chance to. I am glad i did! Read Less

I can no longer recommend Easthaven Animal Hospital. We had been bringing our cat and dog here to Dr. Mongiovi for a couple years and were beyond happy that we found her and the clinic. Unfortunately, it seems new ownership has changed the clinic. We haven't had any bad experiences, but it's not as kind of an environment as it once was. All of the doctors we knew and many ladies on the front end have disappeared for one reason or another. We have seen two of the new vets and neither of them seemed very interested in getting to know our animals, which is important to us. Also, the pricing has increased quite a bit. All in all, what used to be a very good experience and has turned neutral for us and more stressful for our dog. We will be looking for a new vet. Read Less

I agree with Jonathon below; since the new ownership there have been quite a few changes - not for the good. Huge price increases, elimination of some of the friendly staff members- only to be replaced by several younger ladies who don't have a clue about customer service, or even how to conduct themselves professionally in front of clients. Having said that, there are a few ladies working up front that were still a pleasure to deal with.. I tried to roll with the changes, but the issues and quality became more than I could overlook. It's a shame, as Easthaven was pretty fantastic when under prior ownership..the focus seems to have shifted from the animals and clients to a money grab. From a Longtime client that went bye bye. Read Less

We have been coming to Easthaven for nearly a decade for care for our cats with Dr. Smith. Not only do they not nickel and dime you with unnecessary charges and procedures, Dr. Smith went above and beyond when we brought in one of our cats post-surgery when we were afraid of a possible infection . We had first called Blue Pearl emergency, who told us they were not comfortable seeing a cat whose surgery was not done by one of their own surgeons. Not only did Dr. Smith take a look at our cat, but also took several digital photos and sent them to MSU where the surgery had been performed. He communicated back and forth with MSU for us, ultimately determining our cat was okay. We learned not long ago that Dr. Smith retired. While we are sad to not have him as our vet anymore, we wish him well and thank him for taking such good care of our cats. Best wishes, Dr. Smith :)Read Less

We've been bringing our furry family members here since 1982....we've shared the joy of puppies and kittens....and the sorrow when our furry family has passed. They care deeply and are dedicated professionals! Read Less

The Easthaven staff is phenomenal. My dog was in a fight with another dog in our house and Dr. Smith and the staff immediately looked at her, stitched her up (several large cuts) without more than a pain shot and wrapped her up, all in one hour for a cost of $192 including meds, At any emergency hospital in Ann Arbor where the vets are inexperienced young women, it would have cost 3 or 4 times more because they would have put catheters to administer sedatives (which was totally unnecessary) and they would have kept her overnight (also unnecessary), etc, etc. Marcy is happy and healthy thanks to the Easthaven staff. (They even call you the next day to find out how your pet is doing! Read Less

We bring our cat and dog here and have only had great experiences. The staff has always been friendly, attentive, and helpful. We never feel rushed, our pets always get a thorough examination, and all our concerns and questions are addressed and followed up on. We love and recommend Easthaven and Dr. Mongiovi! Read Less

Dr. Megan Mongiovi is a thorough & conscientious vet who spent a lot of time with my cat, brought in for inappropriate urination.   If Dr. M represents this practice, I think it's fair to say that they want your animals to get well & stay well at a fair cost to you, as quickly as possibly to fit your pet's needs.  I agree with Mei O: no pressure/guilt to do million dollar work up, or giving you nagging doubts about what if...? you don't do it (like other vets) but they still tell you the options; unique skill.My (one) cat was in a no-kill shelter for 6 years and still hadn't, umm, blossomed in the home after 10 months (bringing us to Feb 2014).  At that time, out of the blue, kitty suddenly started peeing on the guest bed, despite having 2 litter boxes in the guest room & 2 additional litter boxes in the bathroom right next door (2 other cats in the house).  Suspected UTI but she was also the age of hyperthyroid problems and renal failure and looked much like my other kitty who died of CRF and hyperthyroidism, & also so anxious, not grooming self well (ever), still spending many days hiding under the bed all day not really adjusting well to life after shelter despite Feliway, being separated from the other 2 cats (or not), gave her some anxiolytic med I had leftover from her deceased predecessor, which helped a bit, I was worried...Then it got really weird as she restricted her peeing to same spot on the bed on the doggie pee pads, which were being used to protect the bed.  I did request full labs on my geriatric cat.  Dr. M made some other behavioral recommendations, like changing litter, that I was not so sure about, and I also forgot about doing (since my dog eats litter, reluctant to add those occasional potential ER fees to the budget).  When a CBC became unviable, they did not charge me for it, and Dr. M did not recommend it be repeated, even tho could have re-poked kitty there & then.  She was quite calming & felt that labs could be sent out, as sending them out would be cheaper than if done in house.  As anxious as I was to have the peeing stop, it made me feel better as I already felt a lot of guilt for delaying taking the cat in for potential UTI (waited for vet appt vs vet ER):  turns out there was no UTI after all.  The cost was about $200 which I was pleasantly surprised for such a thorough work up & full set of geriatric cat labs & urine studies (comp, thyroid, UA, exam fee; some vaccinations too were not up to date; I can't remember if that included the meds or not (prozac); compared to what I had been spending on my previous geriatric cat....I think vets see me & hear that cash register sound....).  Instead of saying, "we can't be absolutely sure unless we repeat the CBC" etc, she phrased it like, "overall, she looked pretty good, and since it's so hard for you to get her here, why don't we just repeat the UA in 3 wk?"  (which actually I forgot to do, but the problem is fixed now with the behavioral interventions).  In the past, it seems like vets are more likely to say things like, without the CBC, there's nothing to indicate a lack of infection".  I was really surprised when she called a week or so later to see how my kitty was doing & to report that she had consulted with a cat behaviorist & to provide me with additional recommendations--free of charge!  She asked if I was able to take the call, and when I told her, of course, she was the doctor calling, but I was in the middle of something, she scheduled a time the next day when she could call me back that I could fully attend to the call that worked better for me.   So I followed her recs & got a water fountain, changed the litter to clay litter, put her on Prozac: she stopped urinating on the bed.  Additionally, kitty does not give me mixed signals, like she was before:  she was so mixed up, she would want to be pet but was terrified & would run away, now she lets herself be pet!  She still has days where she hides under the bed all day, but she hangs out with the other cats and NO PEEING ON THE GUEST BED & this poor ol' kitty happy again!  I am just so pleased with the attention from Dr. M.  Just called back 4/2014 because I needed a refill on the Prozac & couldn't remember if I was supposed to increase it further or keep it at the same dose:  meant to ask the staff but they put me through directly to the doctor:  again!   Who talks to the doctor about things like that?!  Asked if I should bring in my other cat, but she said I could wait until her shots are due.  These guys are NOT money-hungry.  Would say more but no lines left:  they try to save you $$.  My friend brought her dog here and had positive experience with end of life issues also; I had difficult end of life issues with another vet which is reason I chose Easthaven, based on my friends' experience and after reading their website.  Observed some cute interactions with staff & other vet and long-time clients while I was in waiting room at subsequent visits. Read Less

There are great Dr.s, technicians and stuffs who love any kind of animals. They are full of love. I've been gone to more than 10 animal hospital for 10 yrs and here is the best hospital if you really love your pets. Read Less