BluePearl Veterinary Partners
Auburn Hills, Michigan
Reviews
Sheri Felske
14 Apr 2021
REPORT
I have been here several times and over many years. I brought my dog to this organization when it was called Michigan Veterinary Specialists. Dr. Alsup saved my dog with an emergency liver lobectomy...
I have been here several times and over many years. I brought my dog to this organization when it was called Michigan Veterinary Specialists. Dr. Alsup saved my dog with an emergency liver lobectomy just days before Christmas. With this is mind, I agreed with my local vet when she recommended going to Blue Pearl when my cat was mysteriously ill. I took my cat to Dr. Edwards and he was diagnosed with toxoplasmosis. Did a followup there and he was slowly getting better but needed more care and followup. I was told that these followups could be done with my local vet so I did (drive 2 mins to my vet or 2 hrs to this place). Then my cat's blood work got worse and he needed a different medicine so Blue Pearl's Dr. Edwards worked with my vet to come up with a new plan of action and medication. When my cat got sick yet again over Christmas, I called my vet and she was out of town for the week. I called Blue Pearl because they were his internal specialists and my cat was an established patient and was astonished by their heartless reply. I was told by Blue Pearl that they didn't want to see him because his new medication had been prescribed by my local vet. This is confusing when both vets worked together and the new medication was prescribed with Dr. Edward's recommendations, so much for teamwork, collaboration, and referrals to specialists. I reiterated to them that my vet was gone, Dr. Edwards was his specialist, and he needed help (needed to see a vet), but again they did not want to see him. I was told to wait one more day and if he wasn't better, then to take him to my local emergency vet. So much for Blue Pearl recommending their own emergency services. I was going to drive there, but I'm thankful that I called first and found out what they really were like. This phone call saved me valuable time and I drove to MSU Veterinary Hospital, where they took great care of him! Even now, I have many questions about Blue Pearl and wonder if they even knew what they were doing in the first place. I would not recommend Blue Pearl to anyone! If your pet is truly your family member, do not go there! I could not believe their lack of patient care or concern. Blue Pearl is part of the Mars Petcare Corp. Mar's mission statement is "Delivering high-quality, compassionate veterinary care for every pet". It also goes on to say that "they are committed to pets and their well being". Well obviously, Blue Pearl of Auburn Hills and Dr. Edwards have never read this!
Elizabeth Prioe
16 Feb 2021
REPORT
I am an registered nurse and after my dog was examined for impaired mobility and nothing found on X-ray or blood work I was told he should be held overnight for further testing to rule out possible pn...
I am an registered nurse and after my dog was examined for impaired mobility and nothing found on X-ray or blood work I was told he should be held overnight for further testing to rule out possible pneumothorax and other unknown etiology (a fishing expedition in layman terms). I took my dog home, gave him supplements in his food to improve joint health and gradually he had 100!%! Improvement. The Gabapentin prescription that was prescribed only had a negative effect and II stopped giving it to him after 1 day. I feel that this visit was a complete waste of expensive time—$1300.00. I would not recommend this hospital for veterinary care.
Fugupuffer L.
17 Aug 2018
REPORT
Rude, these people shameful, trying to manipulate & bully customers who into paying BIG BUCKS when their are desperate for help with their pet! Just awful, they try to make you feel like you don't de...
Rude, these people shameful, trying to manipulate & bully customers who into paying BIG BUCKS when their are desperate for help with their pet! Just awful, they try to make you feel like you don't deserve to have a beloved pet if your on a fixed income & not able to pay HUGE bills ($1000.0 +) for pet care!
Wendi James
17 Jul 2018
REPORT
While waiting in the lobby I read some of the google reviews and almost walked out but am so glad I did not. My review is the opposite of most that I read. I was treated kindly, was seen as promptly a...
While waiting in the lobby I read some of the google reviews and almost walked out but am so glad I did not. My review is the opposite of most that I read. I was treated kindly, was seen as promptly as possible and was in no way at all over charged. They took great care of my baby and I left there knowing that they had my best friend at heart. I will go back there for any and all specialty and emergency needs that my pets have.
Just goes to show it's best to form your own opinions!
Miranda Borbolla
16 Jul 2018
REPORT
Our dog ended up having an aggressive cancer, but the staff was extremely helpful and polite. The facility was very clean. One downside is that they are overpriced, but there are a lack of options o...
Our dog ended up having an aggressive cancer, but the staff was extremely helpful and polite. The facility was very clean. One downside is that they are overpriced, but there are a lack of options of 24 hour services within the area. I cannot complain, as my personal veterinarian couldn't see my dog because they were booked. Blue Pearl accepted him right away, and received immediate attention with in minutes. Besides receiving the unfortunate news about our dog, I was very pleased with the service Blue Pearl had to offer and the attentiveness towards our dog.
Alyssa Armstrong
12 Jul 2018
REPORT
They are truly amazing. As a foster parent for a litter of 5 kittens and the mama, I noticed one 10 day old kitty was struggling. After contacting the shelter, I was told to go to this emergency vet...
They are truly amazing. As a foster parent for a litter of 5 kittens and the mama, I noticed one 10 day old kitty was struggling. After contacting the shelter, I was told to go to this emergency vet on the 4th of July. I called ahead because I wanted them to know the urgency of the condition. They met me at the door and took poor Callie right back. I filled out paperwork as they worked on her, not wasting a single second to try and save her. The staff was warm and loving, treating the kitten with such kindness. They checked out the mama kitty and the other kittens too for any signs of issues. Ultimately, they were not able to save the little one, but did a beautiful tiny pawprint impression and allowed me to come back and see her in "kitty intensive care". I am grateful to the staff and vets there including Josie, Ally, and Dr. Stewart.
Toni Torres
3 Jul 2018
REPORT
Blue Pearl is a joke and I can't believe the owners can sleep at night after what they do to people who are at a very vulnerable point in life. My daughter took her cat to her vet who had not eaten o...
Blue Pearl is a joke and I can't believe the owners can sleep at night after what they do to people who are at a very vulnerable point in life. My daughter took her cat to her vet who had not eaten or drank anything in a few days. The vet couldn't find anything so she took her to B.P. and was given an ultrasound found nothing sent her home. Couple days go by still not eating returns to B.P. where they preformed a blood test administered an IV and tried to put in a feeding tube while she was AWAKE but the cat wouldn't swallow it. Now what makes them think she could swallow a damn tube when she wasn't able to swallow food in now a weeks time is beyond me but aside from that I spoke with two other vets who said they would never administer a feeding tube with the animal awake. So after the few things they did try and "observing" her at the cost of $600 for the first appointment and $2800 today she had to make the heartbreaking decision to have her baby put down as all available funds were used in the two days. Now they say we can visit in a room with her and then they will come in and we may be present with her as she is peacefully put to rest. I will say that yes it did appear she went peacefully. However with the money these people are charging I would most certainly think they could afford something to bring our baby in the room to us in for our last visit other than sticking her in a tiny old damn cardboard box! I more than understand that things are expensive but you make your staff talk people into having things done in instances when you know there is absolutely nothing to gain except hard working brokenhearted people's money in your bank account and you should be ashamed. We will most definitely not return nor will any family member and we will all be certain to make sure anyone we come in contact with that needs services for their pet will absolutely never go to your facility.
Toni T.
3 Jul 2018
REPORT
$3400 later after blood test and ultrasound and they say everything came back fine yet day ten and the poor Kitty still hadn't eaten or drank and had to be put down. Extremely overpriced not one answ...
$3400 later after blood test and ultrasound and they say everything came back fine yet day ten and the poor Kitty still hadn't eaten or drank and had to be put down. Extremely overpriced not one answer and still lost my daughters cat which was her world. Thank you Blue Pearl you should feel really good about yourselves.
Nicolas Riera
21 Jun 2018
REPORT
I'd like to thank the night shift staff for taking our 9 years old dog with a fractured foot so quickly. She was given something for the pain right away and the stuff was super friendly. But after see...
I'd like to thank the night shift staff for taking our 9 years old dog with a fractured foot so quickly. She was given something for the pain right away and the stuff was super friendly. But after seeing the quote of around $4500 dollars, it went down hill from there for us. I understand all businesses need to pay the bills, but the quote was packed with unnecessary fluff. I feel they are trained to take advantage of bad situations when owners are at their weakest moment. "example" $249 per x-ray is crazy! They wanted to take 4 of those. That's $1000.00 for 4 x-rays for a dog! I can go to my Chiropractor and get a consultation, 2 X-days and 2 adjustments for $99.00.
We ended up declining all fluff, unnecessary procedures and asked them to simply set & splint the foot. $445.00 out the door with pain meds. "Not Bad" They did a beautiful job on the splint and were confident the set was good without a x-ray. We will follow up with our own vet from here.
Firas Marenkos
15 Jun 2018
REPORT
They gave my dog a surgery because they read the xrays incorrectly. Now want to charge me 3700 dollars. My dog left more injured then when he arrived. Don't take your animal here if you care about the...
They gave my dog a surgery because they read the xrays incorrectly. Now want to charge me 3700 dollars. My dog left more injured then when he arrived. Don't take your animal here if you care about them.
RESPONSE TO BELOW: Nice try. Your team told me there was something in his stomach. Your "possibilities" were after thoughts in case you messed up. I hope you all feel very good about yourselves charging thousands of dollars for no reason. As you can see, I am not the only one giving you poor reviews. There is a trend here, and it isnt your customers, it is your service. Bravo Blue Pearl
Kellie J.
7 Jun 2018
REPORT
Extremely overpriced I would never go here again the way they treated me was unpleasant they don’t care about anything here but money I paid over $1,000 for a visit for them to run a X-ray and blood w...
Extremely overpriced I would never go here again the way they treated me was unpleasant they don’t care about anything here but money I paid over $1,000 for a visit for them to run a X-ray and blood work and them to tell me they couldn’t do the surgery on my dog please check out veterinarians before you waste your time
Ethan
4 Jun 2018
REPORT
We had to rush our dog to the ER. Dr. Bander was on call. He came in on the weekend to help Marty. He explained everything to us. Thankfully he was able to help Marty and he back to being our happy li...
We had to rush our dog to the ER. Dr. Bander was on call. He came in on the weekend to help Marty. He explained everything to us. Thankfully he was able to help Marty and he back to being our happy little dog. Not sure what we would do without Dr. Bander and his Blue Pearl staff.
Regina D
1 Jun 2018
REPORT
Thanks, Dr. Noah Bander for saving Raisin. All of the staff at Blue Pearl in Auburn Hills were amazing. Dr. Bander was so nice and understanding. He explained everything. The front office staff were v...
Thanks, Dr. Noah Bander for saving Raisin. All of the staff at Blue Pearl in Auburn Hills were amazing. Dr. Bander was so nice and understanding. He explained everything. The front office staff were very kind and helpful. Thank you all so much.
janeen moskal
21 May 2018
REPORT
Our 14 year old Jack Russel Mix and favorite little friend of ours, had pancreatitis. After taking him to our family vet who diagnosed him, we were wanting to get ahead of the issues before they got w...
Our 14 year old Jack Russel Mix and favorite little friend of ours, had pancreatitis. After taking him to our family vet who diagnosed him, we were wanting to get ahead of the issues before they got worse so we took him to Blue Pearl in Auburn Hills. YES it is expensive there, YES it can be a slow process, and sometimes long wait, and YES they helped our Harold get well again! Everyone we encountered were nice, polite, and professional and went way above what was expected. A special thank you to Lynn, and Dr Comstock who were especially understanding with me. Harold says thank you!!
Nathan Tomlinson
16 May 2018
REPORT
Heroes, I made the decision to drive here on the recommendation of a neighbor who had just had his dog in for surgery after he ate a bunch of socks, said they were very nice and compassionate and save...
Heroes, I made the decision to drive here on the recommendation of a neighbor who had just had his dog in for surgery after he ate a bunch of socks, said they were very nice and compassionate and save his dog. Fast forward 2 weeks and my puppy got in the trash and ate a bunch of chicken bones. I brought him in and was met by a very nice girl at the desk. I spoke with the surgeon, Dr. Bander, and right away I felt confident that i had come to the right place. He explained exactly what was going on, what needed to happen, and then made it happened. The surgery was a success and except for a little scar on his belly, he's good as new. They even called me afterwards to check on him and see if he was ok. If your dog is in danger, I'd absolutely 100% say to go here.
Darlene Zyrek
4 May 2018
REPORT
Second time we brought ourJack here. Treated with respect and everything was explained prior to treatment. I am a medical professional and know the cost of treatments and emergency visits, but I was w...
Second time we brought ourJack here. Treated with respect and everything was explained prior to treatment. I am a medical professional and know the cost of treatments and emergency visits, but I was willing to pay for the help needed. Many people think the cost is too much, but it is just like a hospital, and it does cost to run a hospital and ER. The entire staff was great!
Samantha Callaway
26 Apr 2018
REPORT
Twice now, we’ve brought our 12 year old goldendoodle here. The first time they were demending a MRI to find out if she had a tumor in her nasal cavity. We refused, gave her to our trusted and local v...
Twice now, we’ve brought our 12 year old goldendoodle here. The first time they were demending a MRI to find out if she had a tumor in her nasal cavity. We refused, gave her to our trusted and local vet who gave her anti-biotics- our dog responded well and her nasal problems are gone. They were trying to charge us $3500- with the price growing every time they came in. Today? The last straw. This morning our dog was accidentally given the wrong medications, instead she was fed a potentially fatal medication at 7:30 am. We gave her hydroperoxide to try to empty as much of the medication and pill out of her stomach. They were the only place open, we rushed our dog over knowing we were working against time. 10:30 am they hand us a bill- before even giving our dog a treatment. The treatment? Activated charcoal. I want anybody reading this to look up the price of activated charcoal and when and how crucial it is for dog’s with toxins in their system. By 10:30 our dog has had this medicine in her system for 3 hrs- at the dose she took some of the symptoms include seizures. For 3 hrs all they could do was give us a bill for $2500 before they would give her a life-saving treatment. When we demanded they give her the treatment after 3 hours- it took them around 10-15 minutes to give her what she needed. Never go here, they are not an emergency vet. They just want your money and treat you as money and your dog as an excuse to get it. If you are genuinely concerned for the health of your dog- long and short term. Look elsewhere.
Update: After demanding the treatment to at least help prevent any symptoms, they charged us $200 versus $2500. We were taking her to our local vet who is prepared to help care for our dog and give her the examination she needs that bluepearl neglected to give her upon her arrival.
Erica Prested
26 Apr 2018
REPORT
So unprofessional. DO NOT TAKE YOUR ANIMAL HERE! Our 11 month old puppy passed away the day after coming here and I know that this vet had more information that they were not sharing with us. Dr. Boyd...
So unprofessional. DO NOT TAKE YOUR ANIMAL HERE! Our 11 month old puppy passed away the day after coming here and I know that this vet had more information that they were not sharing with us. Dr. Boyd was so uncompassionate. She wasn't clear about anything she was speaking to us about. She sent the vet tech in and told her "just go talk to them" the poor vet tech didn't even know what she was coming in the room to talk to us about. The second time dr. boyd came into the room she asked whos family we were....she didn't even know what room she was going into.The prices here are so ridiculous,they will try and milk you for every penny you have. They are not in it for the animals. If you value your pets do not take them here. If I could give this place 0 stars I would.
Morgan Reaume
7 Feb 2018
REPORT
Do not bring your pet here!! They will give you false answers and hope , excuses for there neglect, and lack of communication amongst staff will frustrate you and put your pet in potential danger. Th...
Do not bring your pet here!! They will give you false answers and hope , excuses for there neglect, and lack of communication amongst staff will frustrate you and put your pet in potential danger. They also did not send out lab work that I wanted for tested, and all they said was oops I heard you wrong. ALL THEY GIVE IS FALSE HOPE AND EXCUSES!!!!!! They took my money and gave me false hope about my kittens future. Yes my kitten! He was only 11 months and he is now in kitty heaven. If you value yourself and love your pet, go somewhere else.
James B.
21 Jan 2018
REPORT
Took my dog there for a paw injury and some urinating in the house (which he never did). After getting some X-rays and some blood work nothing came of the X-rays and the blood work came back as fine. ...
Took my dog there for a paw injury and some urinating in the house (which he never did). After getting some X-rays and some blood work nothing came of the X-rays and the blood work came back as fine. Well after we left it was down hill from there and now we just had to put him down because of cancer throughout his kidneys! You would have thought after spending 1100.00 the blood work would have told us he had cancer and he wouldn’t have had to suffer because this vet told me he was fine!! So not only I spent 1100 for absolutely nothing we had our dog suffer for weeks! So I would never recommend this over priced useless vet!! But hey I guess i helped pay for their vacation home!!
legendary outdoor services LLC
4 Jan 2018
REPORT
BluePearl is my first choice when taking my dogs in for emergencies. Just recently 1-1-2018 at 3am my dog got a cut along his side thankfully BluePearl was open, 36 Staples we were in and out of there...
BluePearl is my first choice when taking my dogs in for emergencies. Just recently 1-1-2018 at 3am my dog got a cut along his side thankfully BluePearl was open, 36 Staples we were in and out of there within a hour. Today 1-4-2018 my other dog wasn't doing so well Josie was taking care of us and made sure my dog was vary comfortable and answered all questions I had. All the staff are polite, making me want to come back if anything happens again. Thanks BluePearl for being there!
Piya Michelle
17 Aug 2017
REPORT
I don't understand what this Pet Hospital only got 2.5 stars because we took our cat in for a emergency check up yesterday and today and the service was wonderful and the staffs are very nice.
Josie t...
I don't understand what this Pet Hospital only got 2.5 stars because we took our cat in for a emergency check up yesterday and today and the service was wonderful and the staffs are very nice.
Josie the Vet technician was awesome!!
She took very good care of our cat during the visit and showed us what we need to know about our cat. She is a very sweet person!!
Also Dr. Delgado was awesome. He took his time to talk to us and answered all of our questions about our cat's illness and after care. We are very pleased with him.
Thank You to all of the staff working there and Dr. Delgado as well.
Deanna S.
15 Aug 2017
REPORT
My dog cut his paw while swimming on Saturday afternoon, the staff at Blue Pearl in Auburn Hills was excellent and took great care of my best friend! They even followed up to check on him, I would hi...
My dog cut his paw while swimming on Saturday afternoon, the staff at Blue Pearl in Auburn Hills was excellent and took great care of my best friend! They even followed up to check on him, I would highly recommend them for emergency veterinary service needs.
Ann Annunziata
30 May 2017
REPORT
Our vet of over 10 years referred us to Bluepearl to get an ultrasound on our dog. While she would have liked to have our dog seen by the internist who specializes in this service, told us we would h...
Our vet of over 10 years referred us to Bluepearl to get an ultrasound on our dog. While she would have liked to have our dog seen by the internist who specializes in this service, told us we would have to wait weeks for an appt. She instructed us to go to Bluepearl from her office on the Saturday of Memorial Day weekend and go through their emergency department . Our vet informed us that they would have someone on call to do the ultrasound.
After meeting with the Bluepearl vet in duty, it was very clear that she didn't feel that the test our vet requested was not important enough to call the tech in on a holiday weekend. (Despite the instruction from our vet who has been treating our dog since we got him 5 years ago as a pup.)
While our vet had just been rehydrated him 30 minutes before he arrived at Bluepearl, our vet also provided us with copies of x rays and blood work her office had just completed thst morming. The Bluepearl vet wanted to rehydrate him again, even after she said that previous treatment hadn't made it into his system yet. Of course she wanted to do more blood work to have sent out. She would prefer not to call the person in to so the ultrasound, but rather keep our dog overnight for observation. Remember we referred here simply for an ultrasound.
The Bluepearl vet did tell us if we would take our dog home Saturday bought him back on Tuesday we would be recharged another $100 examination fee. This has us baffled as they didn't do anything to try to treat our dog that day.
After waiting over an hour and no response from their ultrasound tech to return their call from their office, we left. We really wonder if that person was ever even called, or more importantly what if our dog was in dire straits Bluepearl probably not properly staffed to help him.
Our vet called Saturday after to see how thing went and was very disappointed Blue Pearl didn't inform her office they would not have one on call over the weekend to conduct the ultrasound test.
Our opinion, Blue Pearl is more concerned with taking advantage of a situation and running up bills than treating pets.
Complete waste of time and money.
Baxter M.
23 May 2017
REPORT
Great hours (open 24/7), great doctors, clean facility, friendly staff, and free coffee while you wait.All this comes at price though, a very high price. But what are you going to do? Tell your kid, "...
Great hours (open 24/7), great doctors, clean facility, friendly staff, and free coffee while you wait.All this comes at price though, a very high price. But what are you going to do? Tell your kid, " sorry, spud isn't going to make it"? No I don't think so. So you suck it up and pay for the mutt's treatment.
Tracy Chandler
24 Jan 2017
REPORT
I cannot begin to properly relate how awesome the staff at Blue Pearl is! We had to bring our Corgi in about 10:00 in the evening. He was struggling to breathe, weak, and very sick. We were met at t...
I cannot begin to properly relate how awesome the staff at Blue Pearl is! We had to bring our Corgi in about 10:00 in the evening. He was struggling to breathe, weak, and very sick. We were met at the door and they took our buddy of 12 years from our arms and were so good to him. They communicated every detail to us. When it became clear our boy wasn't going to make it they were so kind and supportive. Then a few days later we got a card in the mail with personal, touching messages. Reading the card did make me tear up but I had peace that we loved our dog well and took him to the right place at the end of his life! I have recommended and will continue to recommend Blue Pearl to every pet owner I come across, including the breeder of our new baby.
Brandon Brady
29 Dec 2016
REPORT
I am thankful that the facility was open last night and seem to have taken very good care of our dog, who was hit by a car. Unfortunately as we sit at the desk to check out I feel very much like a bat...
I am thankful that the facility was open last night and seem to have taken very good care of our dog, who was hit by a car. Unfortunately as we sit at the desk to check out I feel very much like a bate and switch was just pulled on us. We were given several quotes for the activities that they were going to do, each time we talked more fees were being added etc. An hour ago my wife spoke to them and was given a quote for the currently executed activities. Now that we are here to pick up our dog another 500 dollars has been added to the bill, with little to no explanation except the quote was not taking things into consideration.
When I have calmed down I am sure my rating of the place will feel harsh but right now I am very unhappy with the visit.
Greg Wilson
13 Oct 2016
REPORT
I see many posts about how expensive this place is. It's an emergency room. Ever take your kid to an ER vs an Urgent Care? They are expensive people! They are meant to treat emergencies. My dog had a ...
I see many posts about how expensive this place is. It's an emergency room. Ever take your kid to an ER vs an Urgent Care? They are expensive people! They are meant to treat emergencies. My dog had a seizure so rushed her in. The staff was very responsive and friendly. The Vet was very upfront about options and that most likely there was no immediate threat. Gave me the option to keep her overnight and run tests (with price quote) or take her home and have our vet run tests. Did not try to sell me anything I didn't need and no pressure. If we have another emergency with our pet I would not hesitate to bring her here.
Tiffany Dao
3 Oct 2016
REPORT
Reiterating what I wrote on Yelp...People should know how heinous this place is.
I was referred here for a surgical removal of a tumor for my elderly dog, Biscuit. After leaving Biscuit there a coupl...
Reiterating what I wrote on Yelp...People should know how heinous this place is.
I was referred here for a surgical removal of a tumor for my elderly dog, Biscuit. After leaving Biscuit there a couple days post-surgery along with a check-up a week later to remove his sutures, I noticed a surgical staple left in on his abdomen. Considering the surgery cost $5,000+, I expected them to do everything 110% right. This was a big mistake on their part. I complained with the manager on call that day, and demanded to determine if there was some sort of monetary rectification they could do because of this.
She mentioned I would definitely, 100% get a call on Monday to discuss this, agreeing that this was something that was not permissible. The veterinarian overseeing the surgery called a couple days later and apologized profusely through a voice message, claiming it was a big mistake on her part.
When Monday rolled around, the manager belittled the situation and called it an 'oversight.' They didn't think I deserved any sort of refund, and I was making a big deal out of it. I should also note that I had to pick up the phone and call them. They totally forgot about my case.
I'm a medical student, and if I would leave any sort of surgical staples in my patient in the future, I'm sure I would not hear the end of it from my boss, or from the patient that would be suing me.
If you don't want surgical staples carelessly left in your pet, don't go here.
Jne T
16 Aug 2016
REPORT
My edited review:
The doctor was very professional and everyone treated us good when we took our cat in for an ultrasound.
The problem I encountered was the food they sold us.
They assured me if he w...
My edited review:
The doctor was very professional and everyone treated us good when we took our cat in for an ultrasound.
The problem I encountered was the food they sold us.
They assured me if he wouldn't eat it, that it would be one hundred percent returnable.
When I returned the food my cat would not eat,
the receptionist said it looked like maybe I had a balance...
She did not want to return my money.
After checking 3 people in that all walked in behind me, she decided to wait on me.
The entire time answering the phone.. when she was finally done dragging her feet, she threw the receipt on the desk.
She was on the phone again, and I had to ask her if my refund was complete.
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(248) 371-3713
3412 East Walton Boulevard
Auburn Hills Michigan 48326
Business Hours
Monday
Mon
08:00AM-18:00PM
Tuesday
Tue
08:00AM-18:00PM
Wednesday
Wed
08:00AM-18:00PM
Thursday
Thu
08:00AM-18:00PM
Friday
Fri
08:00AM-18:00PM
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BluePearl Veterinary Partners
Auburn Hills, Michigan
3412 East Walton Boulevard
Auburn Hills Michigan 48326
Business Hours
Monday
08:00AM-18:00PM
Tuesday
08:00AM-18:00PM
Wednesday
08:00AM-18:00PM
Thursday
08:00AM-18:00PM
Friday
08:00AM-18:00PM
Reviews
Sheri Felske
14 Apr 2021
I have been here several times and over many years. I brought my dog to this organization when it was called Michigan Veterinary Specialists. Dr. Alsup saved my dog with an emergency liver lobectomy...
I have been here several times and over many years. I brought my dog to this organization when it was called Michigan Veterinary Specialists. Dr. Alsup saved my dog with an emergency liver lobectomy just days before Christmas. With this is mind, I agreed with my local vet when she recommended going to Blue Pearl when my cat was mysteriously ill. I took my cat to Dr. Edwards and he was diagnosed with toxoplasmosis. Did a followup there and he was slowly getting better but needed more care and followup. I was told that these followups could be done with my local vet so I did (drive 2 mins to my vet or 2 hrs to this place). Then my cat's blood work got worse and he needed a different medicine so Blue Pearl's Dr. Edwards worked with my vet to come up with a new plan of action and medication. When my cat got sick yet again over Christmas, I called my vet and she was out of town for the week. I called Blue Pearl because they were his internal specialists and my cat was an established patient and was astonished by their heartless reply. I was told by Blue Pearl that they didn't want to see him because his new medication had been prescribed by my local vet. This is confusing when both vets worked together and the new medication was prescribed with Dr. Edward's recommendations, so much for teamwork, collaboration, and referrals to specialists. I reiterated to them that my vet was gone, Dr. Edwards was his specialist, and he needed help (needed to see a vet), but again they did not want to see him. I was told to wait one more day and if he wasn't better, then to take him to my local emergency vet. So much for Blue Pearl recommending their own emergency services. I was going to drive there, but I'm thankful that I called first and found out what they really were like. This phone call saved me valuable time and I drove to MSU Veterinary Hospital, where they took great care of him! Even now, I have many questions about Blue Pearl and wonder if they even knew what they were doing in the first place. I would not recommend Blue Pearl to anyone! If your pet is truly your family member, do not go there! I could not believe their lack of patient care or concern. Blue Pearl is part of the Mars Petcare Corp. Mar's mission statement is "Delivering high-quality, compassionate veterinary care for every pet". It also goes on to say that "they are committed to pets and their well being". Well obviously, Blue Pearl of Auburn Hills and Dr. Edwards have never read this!
Elizabeth Prioe
16 Feb 2021
I am an registered nurse and after my dog was examined for impaired mobility and nothing found on X-ray or blood work I was told he should be held overnight for further testing to rule out possible pn...
I am an registered nurse and after my dog was examined for impaired mobility and nothing found on X-ray or blood work I was told he should be held overnight for further testing to rule out possible pneumothorax and other unknown etiology (a fishing expedition in layman terms). I took my dog home, gave him supplements in his food to improve joint health and gradually he had 100!%! Improvement. The Gabapentin prescription that was prescribed only had a negative effect and II stopped giving it to him after 1 day. I feel that this visit was a complete waste of expensive time—$1300.00. I would not recommend this hospital for veterinary care.
Fugupuffer L.
17 Aug 2018
Rude, these people shameful, trying to manipulate & bully customers who into paying BIG BUCKS when their are desperate for help with their pet! Just awful, they try to make you feel like you don't de...
Rude, these people shameful, trying to manipulate & bully customers who into paying BIG BUCKS when their are desperate for help with their pet! Just awful, they try to make you feel like you don't deserve to have a beloved pet if your on a fixed income & not able to pay HUGE bills ($1000.0 +) for pet care!
Wendi James
17 Jul 2018
While waiting in the lobby I read some of the google reviews and almost walked out but am so glad I did not. My review is the opposite of most that I read. I was treated kindly, was seen as promptly a...
While waiting in the lobby I read some of the google reviews and almost walked out but am so glad I did not. My review is the opposite of most that I read. I was treated kindly, was seen as promptly as possible and was in no way at all over charged. They took great care of my baby and I left there knowing that they had my best friend at heart. I will go back there for any and all specialty and emergency needs that my pets have.
Just goes to show it's best to form your own opinions!
Miranda Borbolla
16 Jul 2018
Our dog ended up having an aggressive cancer, but the staff was extremely helpful and polite. The facility was very clean. One downside is that they are overpriced, but there are a lack of options o...
Our dog ended up having an aggressive cancer, but the staff was extremely helpful and polite. The facility was very clean. One downside is that they are overpriced, but there are a lack of options of 24 hour services within the area. I cannot complain, as my personal veterinarian couldn't see my dog because they were booked. Blue Pearl accepted him right away, and received immediate attention with in minutes. Besides receiving the unfortunate news about our dog, I was very pleased with the service Blue Pearl had to offer and the attentiveness towards our dog.
Alyssa Armstrong
12 Jul 2018
They are truly amazing. As a foster parent for a litter of 5 kittens and the mama, I noticed one 10 day old kitty was struggling. After contacting the shelter, I was told to go to this emergency vet...
They are truly amazing. As a foster parent for a litter of 5 kittens and the mama, I noticed one 10 day old kitty was struggling. After contacting the shelter, I was told to go to this emergency vet on the 4th of July. I called ahead because I wanted them to know the urgency of the condition. They met me at the door and took poor Callie right back. I filled out paperwork as they worked on her, not wasting a single second to try and save her. The staff was warm and loving, treating the kitten with such kindness. They checked out the mama kitty and the other kittens too for any signs of issues. Ultimately, they were not able to save the little one, but did a beautiful tiny pawprint impression and allowed me to come back and see her in "kitty intensive care". I am grateful to the staff and vets there including Josie, Ally, and Dr. Stewart.
Toni Torres
3 Jul 2018
Blue Pearl is a joke and I can't believe the owners can sleep at night after what they do to people who are at a very vulnerable point in life. My daughter took her cat to her vet who had not eaten o...
Blue Pearl is a joke and I can't believe the owners can sleep at night after what they do to people who are at a very vulnerable point in life. My daughter took her cat to her vet who had not eaten or drank anything in a few days. The vet couldn't find anything so she took her to B.P. and was given an ultrasound found nothing sent her home. Couple days go by still not eating returns to B.P. where they preformed a blood test administered an IV and tried to put in a feeding tube while she was AWAKE but the cat wouldn't swallow it. Now what makes them think she could swallow a damn tube when she wasn't able to swallow food in now a weeks time is beyond me but aside from that I spoke with two other vets who said they would never administer a feeding tube with the animal awake. So after the few things they did try and "observing" her at the cost of $600 for the first appointment and $2800 today she had to make the heartbreaking decision to have her baby put down as all available funds were used in the two days. Now they say we can visit in a room with her and then they will come in and we may be present with her as she is peacefully put to rest. I will say that yes it did appear she went peacefully. However with the money these people are charging I would most certainly think they could afford something to bring our baby in the room to us in for our last visit other than sticking her in a tiny old damn cardboard box! I more than understand that things are expensive but you make your staff talk people into having things done in instances when you know there is absolutely nothing to gain except hard working brokenhearted people's money in your bank account and you should be ashamed. We will most definitely not return nor will any family member and we will all be certain to make sure anyone we come in contact with that needs services for their pet will absolutely never go to your facility.
Toni T.
3 Jul 2018
$3400 later after blood test and ultrasound and they say everything came back fine yet day ten and the poor Kitty still hadn't eaten or drank and had to be put down. Extremely overpriced not one answ...
$3400 later after blood test and ultrasound and they say everything came back fine yet day ten and the poor Kitty still hadn't eaten or drank and had to be put down. Extremely overpriced not one answer and still lost my daughters cat which was her world. Thank you Blue Pearl you should feel really good about yourselves.
Nicolas Riera
21 Jun 2018
I'd like to thank the night shift staff for taking our 9 years old dog with a fractured foot so quickly. She was given something for the pain right away and the stuff was super friendly. But after see...
I'd like to thank the night shift staff for taking our 9 years old dog with a fractured foot so quickly. She was given something for the pain right away and the stuff was super friendly. But after seeing the quote of around $4500 dollars, it went down hill from there for us. I understand all businesses need to pay the bills, but the quote was packed with unnecessary fluff. I feel they are trained to take advantage of bad situations when owners are at their weakest moment. "example" $249 per x-ray is crazy! They wanted to take 4 of those. That's $1000.00 for 4 x-rays for a dog! I can go to my Chiropractor and get a consultation, 2 X-days and 2 adjustments for $99.00.
We ended up declining all fluff, unnecessary procedures and asked them to simply set & splint the foot. $445.00 out the door with pain meds. "Not Bad" They did a beautiful job on the splint and were confident the set was good without a x-ray. We will follow up with our own vet from here.
Firas Marenkos
15 Jun 2018
They gave my dog a surgery because they read the xrays incorrectly. Now want to charge me 3700 dollars. My dog left more injured then when he arrived. Don't take your animal here if you care about the...
They gave my dog a surgery because they read the xrays incorrectly. Now want to charge me 3700 dollars. My dog left more injured then when he arrived. Don't take your animal here if you care about them.
RESPONSE TO BELOW: Nice try. Your team told me there was something in his stomach. Your "possibilities" were after thoughts in case you messed up. I hope you all feel very good about yourselves charging thousands of dollars for no reason. As you can see, I am not the only one giving you poor reviews. There is a trend here, and it isnt your customers, it is your service. Bravo Blue Pearl
Kellie J.
7 Jun 2018
Extremely overpriced I would never go here again the way they treated me was unpleasant they don’t care about anything here but money I paid over $1,000 for a visit for them to run a X-ray and blood w...
Extremely overpriced I would never go here again the way they treated me was unpleasant they don’t care about anything here but money I paid over $1,000 for a visit for them to run a X-ray and blood work and them to tell me they couldn’t do the surgery on my dog please check out veterinarians before you waste your time
Ethan
4 Jun 2018
We had to rush our dog to the ER. Dr. Bander was on call. He came in on the weekend to help Marty. He explained everything to us. Thankfully he was able to help Marty and he back to being our happy li...
We had to rush our dog to the ER. Dr. Bander was on call. He came in on the weekend to help Marty. He explained everything to us. Thankfully he was able to help Marty and he back to being our happy little dog. Not sure what we would do without Dr. Bander and his Blue Pearl staff.
Regina D
1 Jun 2018
Thanks, Dr. Noah Bander for saving Raisin. All of the staff at Blue Pearl in Auburn Hills were amazing. Dr. Bander was so nice and understanding. He explained everything. The front office staff were v...
Thanks, Dr. Noah Bander for saving Raisin. All of the staff at Blue Pearl in Auburn Hills were amazing. Dr. Bander was so nice and understanding. He explained everything. The front office staff were very kind and helpful. Thank you all so much.
janeen moskal
21 May 2018
Our 14 year old Jack Russel Mix and favorite little friend of ours, had pancreatitis. After taking him to our family vet who diagnosed him, we were wanting to get ahead of the issues before they got w...
Our 14 year old Jack Russel Mix and favorite little friend of ours, had pancreatitis. After taking him to our family vet who diagnosed him, we were wanting to get ahead of the issues before they got worse so we took him to Blue Pearl in Auburn Hills. YES it is expensive there, YES it can be a slow process, and sometimes long wait, and YES they helped our Harold get well again! Everyone we encountered were nice, polite, and professional and went way above what was expected. A special thank you to Lynn, and Dr Comstock who were especially understanding with me. Harold says thank you!!
Nathan Tomlinson
16 May 2018
Heroes, I made the decision to drive here on the recommendation of a neighbor who had just had his dog in for surgery after he ate a bunch of socks, said they were very nice and compassionate and save...
Heroes, I made the decision to drive here on the recommendation of a neighbor who had just had his dog in for surgery after he ate a bunch of socks, said they were very nice and compassionate and save his dog. Fast forward 2 weeks and my puppy got in the trash and ate a bunch of chicken bones. I brought him in and was met by a very nice girl at the desk. I spoke with the surgeon, Dr. Bander, and right away I felt confident that i had come to the right place. He explained exactly what was going on, what needed to happen, and then made it happened. The surgery was a success and except for a little scar on his belly, he's good as new. They even called me afterwards to check on him and see if he was ok. If your dog is in danger, I'd absolutely 100% say to go here.
Darlene Zyrek
4 May 2018
Second time we brought ourJack here. Treated with respect and everything was explained prior to treatment. I am a medical professional and know the cost of treatments and emergency visits, but I was w...
Second time we brought ourJack here. Treated with respect and everything was explained prior to treatment. I am a medical professional and know the cost of treatments and emergency visits, but I was willing to pay for the help needed. Many people think the cost is too much, but it is just like a hospital, and it does cost to run a hospital and ER. The entire staff was great!
Samantha Callaway
26 Apr 2018
Twice now, we’ve brought our 12 year old goldendoodle here. The first time they were demending a MRI to find out if she had a tumor in her nasal cavity. We refused, gave her to our trusted and local v...
Twice now, we’ve brought our 12 year old goldendoodle here. The first time they were demending a MRI to find out if she had a tumor in her nasal cavity. We refused, gave her to our trusted and local vet who gave her anti-biotics- our dog responded well and her nasal problems are gone. They were trying to charge us $3500- with the price growing every time they came in. Today? The last straw. This morning our dog was accidentally given the wrong medications, instead she was fed a potentially fatal medication at 7:30 am. We gave her hydroperoxide to try to empty as much of the medication and pill out of her stomach. They were the only place open, we rushed our dog over knowing we were working against time. 10:30 am they hand us a bill- before even giving our dog a treatment. The treatment? Activated charcoal. I want anybody reading this to look up the price of activated charcoal and when and how crucial it is for dog’s with toxins in their system. By 10:30 our dog has had this medicine in her system for 3 hrs- at the dose she took some of the symptoms include seizures. For 3 hrs all they could do was give us a bill for $2500 before they would give her a life-saving treatment. When we demanded they give her the treatment after 3 hours- it took them around 10-15 minutes to give her what she needed. Never go here, they are not an emergency vet. They just want your money and treat you as money and your dog as an excuse to get it. If you are genuinely concerned for the health of your dog- long and short term. Look elsewhere.
Update: After demanding the treatment to at least help prevent any symptoms, they charged us $200 versus $2500. We were taking her to our local vet who is prepared to help care for our dog and give her the examination she needs that bluepearl neglected to give her upon her arrival.
Erica Prested
26 Apr 2018
So unprofessional. DO NOT TAKE YOUR ANIMAL HERE! Our 11 month old puppy passed away the day after coming here and I know that this vet had more information that they were not sharing with us. Dr. Boyd...
So unprofessional. DO NOT TAKE YOUR ANIMAL HERE! Our 11 month old puppy passed away the day after coming here and I know that this vet had more information that they were not sharing with us. Dr. Boyd was so uncompassionate. She wasn't clear about anything she was speaking to us about. She sent the vet tech in and told her "just go talk to them" the poor vet tech didn't even know what she was coming in the room to talk to us about. The second time dr. boyd came into the room she asked whos family we were....she didn't even know what room she was going into.The prices here are so ridiculous,they will try and milk you for every penny you have. They are not in it for the animals. If you value your pets do not take them here. If I could give this place 0 stars I would.
Morgan Reaume
7 Feb 2018
Do not bring your pet here!! They will give you false answers and hope , excuses for there neglect, and lack of communication amongst staff will frustrate you and put your pet in potential danger. Th...
Do not bring your pet here!! They will give you false answers and hope , excuses for there neglect, and lack of communication amongst staff will frustrate you and put your pet in potential danger. They also did not send out lab work that I wanted for tested, and all they said was oops I heard you wrong. ALL THEY GIVE IS FALSE HOPE AND EXCUSES!!!!!! They took my money and gave me false hope about my kittens future. Yes my kitten! He was only 11 months and he is now in kitty heaven. If you value yourself and love your pet, go somewhere else.
James B.
21 Jan 2018
Took my dog there for a paw injury and some urinating in the house (which he never did). After getting some X-rays and some blood work nothing came of the X-rays and the blood work came back as fine. ...
Took my dog there for a paw injury and some urinating in the house (which he never did). After getting some X-rays and some blood work nothing came of the X-rays and the blood work came back as fine. Well after we left it was down hill from there and now we just had to put him down because of cancer throughout his kidneys! You would have thought after spending 1100.00 the blood work would have told us he had cancer and he wouldn’t have had to suffer because this vet told me he was fine!! So not only I spent 1100 for absolutely nothing we had our dog suffer for weeks! So I would never recommend this over priced useless vet!! But hey I guess i helped pay for their vacation home!!
legendary outdoor services LLC
4 Jan 2018
BluePearl is my first choice when taking my dogs in for emergencies. Just recently 1-1-2018 at 3am my dog got a cut along his side thankfully BluePearl was open, 36 Staples we were in and out of there...
BluePearl is my first choice when taking my dogs in for emergencies. Just recently 1-1-2018 at 3am my dog got a cut along his side thankfully BluePearl was open, 36 Staples we were in and out of there within a hour. Today 1-4-2018 my other dog wasn't doing so well Josie was taking care of us and made sure my dog was vary comfortable and answered all questions I had. All the staff are polite, making me want to come back if anything happens again. Thanks BluePearl for being there!
Piya Michelle
17 Aug 2017
I don't understand what this Pet Hospital only got 2.5 stars because we took our cat in for a emergency check up yesterday and today and the service was wonderful and the staffs are very nice.
Josie t...
I don't understand what this Pet Hospital only got 2.5 stars because we took our cat in for a emergency check up yesterday and today and the service was wonderful and the staffs are very nice.
Josie the Vet technician was awesome!!
She took very good care of our cat during the visit and showed us what we need to know about our cat. She is a very sweet person!!
Also Dr. Delgado was awesome. He took his time to talk to us and answered all of our questions about our cat's illness and after care. We are very pleased with him.
Thank You to all of the staff working there and Dr. Delgado as well.
Deanna S.
15 Aug 2017
My dog cut his paw while swimming on Saturday afternoon, the staff at Blue Pearl in Auburn Hills was excellent and took great care of my best friend! They even followed up to check on him, I would hi...
My dog cut his paw while swimming on Saturday afternoon, the staff at Blue Pearl in Auburn Hills was excellent and took great care of my best friend! They even followed up to check on him, I would highly recommend them for emergency veterinary service needs.
Ann Annunziata
30 May 2017
Our vet of over 10 years referred us to Bluepearl to get an ultrasound on our dog. While she would have liked to have our dog seen by the internist who specializes in this service, told us we would h...
Our vet of over 10 years referred us to Bluepearl to get an ultrasound on our dog. While she would have liked to have our dog seen by the internist who specializes in this service, told us we would have to wait weeks for an appt. She instructed us to go to Bluepearl from her office on the Saturday of Memorial Day weekend and go through their emergency department . Our vet informed us that they would have someone on call to do the ultrasound.
After meeting with the Bluepearl vet in duty, it was very clear that she didn't feel that the test our vet requested was not important enough to call the tech in on a holiday weekend. (Despite the instruction from our vet who has been treating our dog since we got him 5 years ago as a pup.)
While our vet had just been rehydrated him 30 minutes before he arrived at Bluepearl, our vet also provided us with copies of x rays and blood work her office had just completed thst morming. The Bluepearl vet wanted to rehydrate him again, even after she said that previous treatment hadn't made it into his system yet. Of course she wanted to do more blood work to have sent out. She would prefer not to call the person in to so the ultrasound, but rather keep our dog overnight for observation. Remember we referred here simply for an ultrasound.
The Bluepearl vet did tell us if we would take our dog home Saturday bought him back on Tuesday we would be recharged another $100 examination fee. This has us baffled as they didn't do anything to try to treat our dog that day.
After waiting over an hour and no response from their ultrasound tech to return their call from their office, we left. We really wonder if that person was ever even called, or more importantly what if our dog was in dire straits Bluepearl probably not properly staffed to help him.
Our vet called Saturday after to see how thing went and was very disappointed Blue Pearl didn't inform her office they would not have one on call over the weekend to conduct the ultrasound test.
Our opinion, Blue Pearl is more concerned with taking advantage of a situation and running up bills than treating pets.
Complete waste of time and money.
Baxter M.
23 May 2017
Great hours (open 24/7), great doctors, clean facility, friendly staff, and free coffee while you wait.All this comes at price though, a very high price. But what are you going to do? Tell your kid, "...
Great hours (open 24/7), great doctors, clean facility, friendly staff, and free coffee while you wait.All this comes at price though, a very high price. But what are you going to do? Tell your kid, " sorry, spud isn't going to make it"? No I don't think so. So you suck it up and pay for the mutt's treatment.
Tracy Chandler
24 Jan 2017
I cannot begin to properly relate how awesome the staff at Blue Pearl is! We had to bring our Corgi in about 10:00 in the evening. He was struggling to breathe, weak, and very sick. We were met at t...
I cannot begin to properly relate how awesome the staff at Blue Pearl is! We had to bring our Corgi in about 10:00 in the evening. He was struggling to breathe, weak, and very sick. We were met at the door and they took our buddy of 12 years from our arms and were so good to him. They communicated every detail to us. When it became clear our boy wasn't going to make it they were so kind and supportive. Then a few days later we got a card in the mail with personal, touching messages. Reading the card did make me tear up but I had peace that we loved our dog well and took him to the right place at the end of his life! I have recommended and will continue to recommend Blue Pearl to every pet owner I come across, including the breeder of our new baby.
Brandon Brady
29 Dec 2016
I am thankful that the facility was open last night and seem to have taken very good care of our dog, who was hit by a car. Unfortunately as we sit at the desk to check out I feel very much like a bat...
I am thankful that the facility was open last night and seem to have taken very good care of our dog, who was hit by a car. Unfortunately as we sit at the desk to check out I feel very much like a bate and switch was just pulled on us. We were given several quotes for the activities that they were going to do, each time we talked more fees were being added etc. An hour ago my wife spoke to them and was given a quote for the currently executed activities. Now that we are here to pick up our dog another 500 dollars has been added to the bill, with little to no explanation except the quote was not taking things into consideration.
When I have calmed down I am sure my rating of the place will feel harsh but right now I am very unhappy with the visit.
Greg Wilson
13 Oct 2016
I see many posts about how expensive this place is. It's an emergency room. Ever take your kid to an ER vs an Urgent Care? They are expensive people! They are meant to treat emergencies. My dog had a ...
I see many posts about how expensive this place is. It's an emergency room. Ever take your kid to an ER vs an Urgent Care? They are expensive people! They are meant to treat emergencies. My dog had a seizure so rushed her in. The staff was very responsive and friendly. The Vet was very upfront about options and that most likely there was no immediate threat. Gave me the option to keep her overnight and run tests (with price quote) or take her home and have our vet run tests. Did not try to sell me anything I didn't need and no pressure. If we have another emergency with our pet I would not hesitate to bring her here.
Tiffany Dao
3 Oct 2016
Reiterating what I wrote on Yelp...People should know how heinous this place is.
I was referred here for a surgical removal of a tumor for my elderly dog, Biscuit. After leaving Biscuit there a coupl...
Reiterating what I wrote on Yelp...People should know how heinous this place is.
I was referred here for a surgical removal of a tumor for my elderly dog, Biscuit. After leaving Biscuit there a couple days post-surgery along with a check-up a week later to remove his sutures, I noticed a surgical staple left in on his abdomen. Considering the surgery cost $5,000+, I expected them to do everything 110% right. This was a big mistake on their part. I complained with the manager on call that day, and demanded to determine if there was some sort of monetary rectification they could do because of this.
She mentioned I would definitely, 100% get a call on Monday to discuss this, agreeing that this was something that was not permissible. The veterinarian overseeing the surgery called a couple days later and apologized profusely through a voice message, claiming it was a big mistake on her part.
When Monday rolled around, the manager belittled the situation and called it an 'oversight.' They didn't think I deserved any sort of refund, and I was making a big deal out of it. I should also note that I had to pick up the phone and call them. They totally forgot about my case.
I'm a medical student, and if I would leave any sort of surgical staples in my patient in the future, I'm sure I would not hear the end of it from my boss, or from the patient that would be suing me.
If you don't want surgical staples carelessly left in your pet, don't go here.
Jne T
16 Aug 2016
My edited review:
The doctor was very professional and everyone treated us good when we took our cat in for an ultrasound.
The problem I encountered was the food they sold us.
They assured me if he w...
My edited review:
The doctor was very professional and everyone treated us good when we took our cat in for an ultrasound.
The problem I encountered was the food they sold us.
They assured me if he wouldn't eat it, that it would be one hundred percent returnable.
When I returned the food my cat would not eat,
the receptionist said it looked like maybe I had a balance...
She did not want to return my money.
After checking 3 people in that all walked in behind me, she decided to wait on me.
The entire time answering the phone.. when she was finally done dragging her feet, she threw the receipt on the desk.
She was on the phone again, and I had to ask her if my refund was complete.
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