For the past several years I have been bringing my dogs to this amazing animal hospital for their well dog yearly treatments. Each dog has had an illness here or there that has been easily treated but this past week we nearly lost our 8 year old Maltese to congestive heart disease. The amazing care that was given to her. The patience, kindness, consideration to our financial situation, the follow up care, just every little thing about the entire experience was heartwarming and I am pleased to say that though our little love will never be completely well, she is so much better and brighter than 4 days ago. She is eating and drinking. She is wagging her tail and seems so happy. We feel very blessed to have Great Lakes and all of their wonderful personnel in our lives. I would highly recommend them. Barbara Hipp Read Less

I have already recommended you to several friends. Your tender, loving care was deeply appreciated when our Coffee Kitty passed. Now we have adopted Mack from Crash's Landing, and you continue to help us give him loving, quality care. We love you guys. Read Less

Very nice staff and the veterinarian was very nice too. I did not like how hot the room was though my dog and I were in a small room. We waited for awhile which was fine but Atleast give us a room with more air. I would also like if the doctor recommended other dog foods besides the one that they have in their office. Not everyone can afford science dog food. I love my dog very much and want the best for her. I told the doc we weren’t sitting on loads of money. The only food she could recommend was the science dog food because she knows how healthy and has evidence the food is good. You are a vet though do some research and find out about other dogs foods that you can recommend to families who aren’t able to afford $80-90 bag of food. SN, vet is a nice lady, techs are awesome, front desk staff wonderful and helpful. Being your fur babies to this place and they’ll be well cared for. Read Less

There is just no other place I would ever take my beloved pets. The clinic is extremely clean, the staff if very courteous, knowledgeable, personable, and they definitely go above and beyond with the level of care they provide. If I could give them 10 stars, I absolutely would! Read Less

I've been coming to this facility for years and I'm happy with their services. They are a very friendly and warm professionals. They make you feel welcome, the second you walk in. The caring and dedication that the Vets and their staff give to my love ones exceed my expectation. They're a wonderful group! Read Less

Overall we are pleased with the care Dr. Rinzler and his staff gave our pet. He had ACL surgery and is now doing well. However, we are disappointed that neither Dr. Rinzler nor any of his staff took the time to call us to check up on him after the surgery once he returned home. Read Less

Love this office! The staff is friendly, caring and very informative! They are always going above and beyond for our animals. They care for our animals as if they were family. I would highly recommended this vet!Read Less

Highly recommend Dr. Rinzler to anyone in need! This office (the whole staff) took such great care for our Lilly. A surgery we were under the impression of being close to impossible, he succeeded in! As we were going to take her to Michigan State, he mentioned he was a MSU grad and used to teach there which put us at ease and made our experience more than comfortable and as worry-free as possible. Thank you for answering our prayers and taking great care of our fur-child! FIVE STARS TO YOU! Read Less

Dr. Drobish and staff are amazing and made every experience amazing. We recently had to say good bye to our dog and even though it was incredibly difficult for us, the staff really helped ease the experience. They made our pets last moment memorable and helped put him at ease. If you are looking for a place that will go the extra mile for you and your pets take them here. Special thanks to Dr. Drobish and Dr. Vito for everything you have done for us. We definitely will continue to take our cat and any future pets here. Read Less

They took extra good care of my dog. When everything else looked bleak they came thru with the right thing for my dog now he has a chance to make a full recovery. I would recommend them to anyone who wants the best for their animal. Read Less

It wasn't our first time there (we always have a good visit), but yesterday we had to put our cat down and Dr. Vito was amazing! So caring and helpful through our hard time. Thanks so much! Also the gal that helped out too. She was just as good! Read Less

Our family had the most positive experiences at Great Lakes Hospital for Animals. The team always caring and compassionate to our dog Simba and us for 16 years. Thank you for your many years of service! Read Less

My wife and I brought our cat in for his annual wellness check & immunizations. We were checked in with no wait time and brought back to a clean, well-stocked, and dedicated cat room. Lainy, the Vet Assistant, did a great job of getting oriented with our cat, Jack. Dr. Vito was very friendly (with us and with our cat!) and went to work examining Jack, who mostly thought Dr. Vito was playing with him -- until the shots, of course. The immunizations were given quickly and barely phased our cat. Kelly met us at the front desk and was very friendly and helpful as we checked out. We were in and out within 35 minutes, yet in that span of time, the staff at Great Lakes Hospital for Animals impressed us thoroughly with their practice. It is great to know we have a vet we can trust with our 2 cats. Oh, I almost forgot - the next day, Kelly called to check in on Jack to make sure he was OK after his vaccines. I was delighted to find out just how much Great Lakes cares for its patients.Read Less

Dr. Vito and his staff are exceptional at making my dog comfortable and make you feel like part of a family when you walk in. Every person on staff has a genuine love for animals and make us feel VIP at our visits. I can't thank them enough for taking care of my Stella's allergies and encourage lots of questions!! I have just walked in a few times to ask and they made me feel just as important if I had an appointment. Thank you Great Lakes hospital for animals for your care and your service!!!Read Less

Expensive!!! I thought i was going to have to put my dog because of how much they wanted to charge for surgery!  But don't worry they have payment plans with interest of course! *rolls eyes* Went to another local vet and the price difference was so much better from $4,000 to $200 umm. Yeah! I will never come back to this place! What a rip off! Read Less

The people are very friendly, however I feel as though I was being taken for a ride. 1st the prices compared to other vet clinics are a tad high. 2nd I brought our dog in for a teeth cleaning and was told that we needed to get a tooth pulled (for a small fortune) ASAP or he would get a major infection. Took him to another clinic, had 2 more vets take a look and both agreed the tooth was fine. Needless to say we won't be back. Read Less

We started out early morning to take one of our cats to the vet as he wasn't doing well.  The vet closest to our home could not see him as their only vet was booked solid for surgery.  The did give us the name of a veterinary hospital not too much farther away that had multiple doctors.That is how we got to Great Lakes.  Even though the first vet in that day had a surgical case waiting, Dr. Swayman worked us in. She did a thorough exam and discussed her findings as kidney failure and then described in detail our options.  Given the state of our kitty, we really had little choice but to put him down.  This was done with great compassion on the part of Dr. Swayman.Although we are sad at the loss of our furry friend, I am so grateful that we wound up at Great Lakes.  Our other kitty, at home, has just found a new vet.  I'm very impressed with the people at Great Lakes. Read Less

I do not have words to express how grateful I am for Great Lakes Hospital for Animals. I took my dog Owen to the vet last Thursday because I thought he just had a "bug" in his system. Come to find out that he was in critical condition. That night, they ran blood tests and ran fluids through his body. The next day he had an X-Ray that showed a string that was hooked underneath his tongue that ran throughout his body. Dr. Drobish called to let me know that surgery was a must. I was aware of every possible outcome, but I remained hopeful. I received the call Friday afternoon that Owen did very well, but had some setbacks. Due to the string, he had one hole in his stomach and three in his gut. It has been three days post-surgery and Owen is back to his normal and happy self. If it were't for the outstanding team of staff that helped Owen and I out, I don't know where we would be at this moment. The past couple days have been so fearful, but I will forever be grateful for the amazing work that they all have achieved. Mama has her Owen back.Read Less

I have a 5 year old Jack Russell/Terrier mix who had been seeing the same vet since she was a puppy. I was taking her to Coit Animal Clinic every time she began limping for more than a few days and every time I got the same thing... she's fine, take the anti-inflamatory, out in 5-10 minutes, pay the bill. This spring she received her distemper vaccine and began limping progressively worse and after 3 visits to Coit in 2 weeks I decided to look for a new vet. I found Great Lakes and have worked with both Drobrish and Smith; what a breath of fresh air compared to the old vet. After seeing them we began to realize that Ali's wrist joint is dramatically different then the other and there was muscle atrophy from favoring it for so long. Ali got to the point where she couldn't walk, this simple "limp" was spreading to other joints. It wasn't until we started working with Great Lakes and Wintzler (the ortho guy next door) that we realized Ali is having some sort of polyarthritis. Drobrish and Smith answer all my questions and listen to my concerns (I research and ask opinions), the appointments are thorough and last about an hour. They have not pushed any un-needed medical treatment on us... it's more me, a paranoid dog owner, asking for tests that might not be necessary yet. Lots of people complain about prices but I was paying the same price at the old vet for poor care that was in and out. Running lab work and tests cost money but I would pay it for my health and I will pay it for my dogs health; it's being a responsible dog owner. Do your research before going to the vet so you know what care might be necessary to treat and then you can help make decisions for your pet. Ali will go to Great Lakes until the day she is gone and so will our future animals because the vets and staff do care. Read Less

We have been bringing our dog here for the last 5 years. Seemed like every time we brought her in there was a different vet. Didn't really have any problems till last year. I had my wife take our dog in for her regular check up and vaccinations plus to get her heart worm meds and flee and tick control. The price was more than double what it had been in the past. I never checked or asked as to why. This year I got a chance to go in with my wife and found out why. While the Dr might be very good he is very pushy to the point of insulting. We take very good care of our dog and get lots of compliments on how well she looks and how active she is. The Dr appears to have an agenda to push the expensive food he sells and got very defensive when I made the comment that I was looking into purchasing the heart worm meds and flee and tick preventive elsewhere due to the cost. Tried pushing the warranty is only covered if you buy the products from the vet. I found a very reputable pet pharmacy to purchase the products at a substantial savings and the Dr didn't make it easy to do. The place I found usually gets the prescription from your vet via a phone call or a fax. Great Lakes refused to provide the prescription to the pharmacy and force me to come back in to get it. I called in advance so it would be ready when I got there and showed up about 3hrs after I called and they hadn't done anything yet. They made me wait when they could have had it ready for me. I hadn't decided till this experience to change vets or not but now I have made up my mind. Now to search for a decent vet. Read Less

We have been going to Great Lakes for over 15 years. There were a couple bumps in the road after it was sold in 08 or 09. But, I have continued to go...Im glad I did!I had to put down my 15 yr. old dog. She was a family member. I loved her so much! I called Great Lakes and talked to Ashley. She told me how every thing would go. I made an appt. for a Sat. morning. When we arrived, My dog and I were immediately taken to a private room. The staff and Dr. Drobish were incredibly sensitive and patient. I was told every thing before it took place. There was no rushing and I got to be with my dog the entire time. They gave her a sedative first and left us so I could say goodbye. After she was euthunized, Dr. Drobish said I could stay with her as long as I wanted. He informed me of all my options for cremation, burial. We took our dog with us, to bury her ourselves. Dr. Drobish carried her body out to our vehicle, himself. They all made this very difficult process, easier...I could not have imagined it any better. A week later I received a very nice, hand written card from Dr. Drobish, along with a heart shaped clay piece with Roxy's (my dog) paw print and name imprinted on it. All of this care, and not expensive at all....$75!! If you need a vet and staff that cares, you need to come here. Read Less

I was hesitant to take my dog here with the bad reviews but it was 6pm and I had no one else open. They fit me in at 620 and i was in and out within an hour. Dr Drobish was phenomenal! Never had such a through, caring vet before. All of the staff was competent and extremely nice. I don't know why someone said they treated their staff bad... I could hear them talking to the girl training that messed up and they were so nice to her. Maybe a disgruntled employee??? Fabulous experience for us.... Read Less

Dr. Rinzler replaced my stray kitten's dislocated hip and cleaned out her broken knee last summer. We continue to be amazed at Dahlila's complete recovery and happiness since the surgery. Dr. Rinzler is a great surgeon and I highly recommend the Great Lakes Veterinary Complex in Belmont, Michigan. It is a beautiful facility and the staff is very caring and highly knowledgeable. Read Less

This place is a scam. The employees know know nothing about dogs. The girl that we got stuck with the last 2 times time we took our puppy in to get shots tried to hold him with his feet during the injection. Is that going to hold a dog down while he's getting shots? The week after, lumps showed up where the shots were because they had to give the shot twice due to the poor handling, and they took my dog in the back and forced a stool sample. I never asked for the sample, but got charged for it. This same girl tried to weigh our dog, who stood still on the scale, and told us he lost 10 pounds. He was, in fact, a puppy and had nearly doubled in size. I asked her to please weigh him again, and there it was, his real weight. Inaccuracy is the norm at this clinic. I was also told I would be paying one price for my visit, and ended up being charged an extra $42 from that in "office charges." When I spoke with the manager, she said she could not refund me because my dog was vomiting. My dog has not vomited in the time that I had him! This was either a lie on their end to cover something else, or another dog altogether. This company has tried to pull off a bait and switch, as well as unethical procedures. The girl that handled our dog got fired, but the fact that this business hired someone like that in the first place, and continues to employ several other similar employees, makes me question the judgement of the person that hired her. I will not be visiting this facility again. Read Less

I just lost my beloved golden retriever ten days ago to liver cancer. I had taken her to Great Lakes since she was a puppy. They did a great job when she needed to be fixed, have a hematoma on her ear repaired, and have a benign fatty tumor removed, but they are extremely expensive. She had a cataract in her eye which was evident, but they wanted to confirm it. After looking in her eyes, they charged me $25.00. I was not impressed. They want to do all of the "extras" for a price. Last Christmas I took her in for a swollen gum. The vet said she probably had a cracked tooth and put her on antibiotic. I went north to my parents house for the week and the next morning woke up to my golden's face being completely swollen. Took her to their local vet and her tooth needed to be extracted plus the vet at Great Lakes had her on an improper dosage of antibiotic. Last week, she became very ill early in the morning. I appreciate that they got me in quickly. After taking x-rays I was told she had an enlarged spleen and needed surgery at almost $1,800. After talking to my parents I decided I needed a second opinion. Took her to their vet and after an ultrasound, was discovered to have inoperable liver tumor. Knowing she would be gone in 24 hours or less, I made the decision to have her put to sleep so she would not feel pain or suffer. Hardest decision of my life. Thankfully, I did not put her through an unnecessary surgery as Great Lakes suggested. Informed Great Lakes she was deceased and for three days straight have received a phone call on my answering machine asking me how she was doing. Update your records please! One thing I will say, everyone seems to care there, but they are in it for the money. The vets change constantly. Will not be returning there with a new puppy. Read Less