Alpine Animal Hospital

First off, I walked in and the place smelled like hideous diahreah. I almost threw up.It was so so bad. The smell was so horrible. I understand that it is a vet tho so I tried dealing with it. It was the end of the day and I was the only one there. The receptionist had set me up with a 4:30 appt. The moment vet called my name back however, she was GRUMPY, ANGRY, MEAN and had a horrible attitude. She acted like she didnt want me there. Grumbled out instructions at me like she was a drill Sargent. Acted like I RUINED HER DAY BY BEING THERE. Bad attitude from the first SECOND. Then she looked at notes and the notes were all wrong. Okay. That happens. However, she got mad at that too. Then she mumbled, complained and grumbled out loud about his FIV, about third parties like rescues wanting opinions, etc. She bad mouthed the rescue lady sponsoring the cat's medical. She wanted to ask her questions on the phone because she was worried this foster had the same issue as her cat due to all the same signs. Vet began telling me she didn't want to talk to her to begin with and barked about that. What is the big deal? She is paying the fees and has a question. Wow. Then as she was talking to her on the phone asking her to please check his throat and ears because she was worried he had a polyp...she shoved the phone back at me and said she wasn't talking to her. She told me to talk to her. So I did. She barked at me to take the cat out. She grabbed his mouth to look inside. He started choking and freaked out. (He is a very calm cat) He jumped down still choking because of his condition and hissed at her and tried scratching her at that point so I just put him back. As I was repeating on the phone what she was saying...we were trying to decide whether to do steroids or get a second opinion because she was being so mean. She complained again about 'third party rescues'. She put her hand up and told me she is thru and to let her know if we want steroids or not when we were ready. She walked out on us. She grumbled the whole way. She hadn't even been on the phone a minute with her when she shoved it back at me. (she was the one paying the bill. I was fostering. So she has a right to ask her something) At this point I myself and the one paying were both really angry because we could hear everything she was saying and how she was acting. She left the room and I asked what we should do. The vet walked back in as I was saying how angry I was. I was so angry at the situation. The person on the phone thought the vet acted like an idiot and vented that to me. I agreed that she was not kind at ALL. BUT for the sake of the cat we took the steroids so he didn't have to wait another day. The vet tried to apologize and said 'I just hate third parties' at which I told her "No! It wasn't about that!! You acted like you were MAD at me the MOMENT we stepped foot into YOUR building. You grumbled, mumbled, complained, barked orders at me and acted like you hated me from the first second. I didn't even know what I did to MAKE you mad. Then she apologized and tried to blame it on the 'bad note taking' but that wasn't the truth either because she was mean before she ever even LOOKED at the notes. She wouldnt evwn say hi to me when I said hi. Very GRUMPY. So, she must not care about keeping clients because she treated me and the cat and our sponsor like DIRT the whole entire time we were there.....and wasn't even nice to the cat. She just LOST any future business from me or my friends for her UGLY ATTITUDE. She acted like she didn't want a 4:30 client. Sorry, but that was what was offered to me so I took it. If you don't want a 4:30 appt then don't make one or cancel it! Because treating CUSTOMERS like they are a 'NUISANCE to you' is wrong. We are NOT a nuisance. We are your business. It isn't the first time either you have been grumpy! But it IS the last because we did NOT DESERVE YOUR ROTTEN ATTITUDE and won't be back. Paid for RUDE SERVICE! The receptionist is a sweet and kind hearted person tho. If anyone comes back it's because of HER not the vet. Read Less

Our small 6 month old puppy died in their office during a spay operation on 5/1/17. Their scale is broken. And although they say her death was from a rare allergic reaction we will always wonder if they overmedicated/over-sedated our sweet girl due to a broken scale. My children were there when we dropped her off and there when we picked up her body. My 8 year old saved his allowance for TWO YEARS to buy that puppy. Now she is gone. I can't help but wonder if their faulty sca...le played a part. I've been bringing dogs here since 1999 and consider myself a loyal customer, but the way she has been towards my family is more painful on top of our loss. Adding salt to our wounds is the fact that the vet has NEVER extended a phone call or a card to check in with us to see how the kids have been holding up. This place is only after money. Emotions and people are irrelevant. If you care about your pet I recommend going elsewhere. We are now in search of a new puppy AND a new vet. See More Read Less

They are by far the Vet's Office I have ever been too! Prices are Great, but their service and the way they care for your animals really sets them apart from the rest!!!! My wife and I will NEVER take our dogs anywhere but here! Read Less

I have been at Alpine Anmial Hospitial with my pets sense I was looking at a sheltie, and it was the only vet I could find that checked her age for me free. I bought the sheltie, and another, and when they passed I have 3 more dogs and a cat. I have always been impressed with the way my pets were treated. I have had all my pets fixed there, teeth cleanings, shots and upkeep. I was with another vet when I wanted to know the age of the sheltie, had been with him for years. He was going to charge me, quite a bit for the checking of the age of the dog. I felt like at Alpine it wasn't just about the money. They wanted to see the dog placed if it was the right home. I've always felt they care and love animals.Read Less