I brought in my cat because it was having a fever and cloudy eyes. The first problem was the wait. There was not a single person in the waiting room. I waited 4 hours. The second problem was their staff. I asked how long it would take, and they insisted on being rude and maintaining that it would “be a few minutes.” The third problem is their competency. The vet actually had to google what was going on with my cat and came to tell me about her google findings. Finally, their pricing and treatment policy is shady at best. I was not able to stay the entire 4 hours, so I left the final hour and had my brother come to pick up the cat. At the time he arrived they told him that they added a $24 antibiotic injection that was never discussed with us or quoted. Unless your pet is actively dying, please save your time and money and go to a reputable veterinarian. Read Less

We recently moved to Otter Lake and my little dog woke up with the left side of her face swollen. We went to Animal Emergency Hospital and had the best experience. Kaitlyn greeted us and made us feel welcome. We met Hayley, the tech and she was awesome. She explained everything to my mom and I during the whole process. We met Dr Erickson and he is great. He explained everything and answered all of our questions. We had a great experience and I would recommend them highly. Read Less

We brought our 12 year old jack russel in after he started to really struggle with his cancer. He needed to be put to sleep. Chase at the front desk was very compassionate and caring with us. The doctor was rushed and probably having a busy day, but I'd still give a 5 star review based on the compassion that Chase showed us. Read Less

We brought our 15 year old dog in a few weeks ago during the middle of the night. She was in distress after her health took a turn for the worst over the weekend. We had to have her put to sleep at the clinic. Everyone was so kind and so gentle with our Sophie. She died peacefully in our arms. Thank you to the Dr. and staff for being there for us and for our dog so that she didn't have to suffer any longer. We received a lovely paw print heart ceramic keepsake and a Rainbow Bridge memory card. We were so touched by the thoughtfulness. Thank you, and God bless you for being there in the middle of the night. Read Less

We brought our dog in to be treated last night. The staff was so friendly and helpful. We sadly ended up losing our boy, but I have no doubt in my mind that they tried their hardest to save him. They went above and beyond, and for that I will always be grateful. Read Less

We had to take our cats to the emergency hospital three times this year. The first time one nibbled on a lily, which resulted in 48 hours hospitalization (across 3 days) to make sure his kidney function was going to be okay. The vets and techs were so, so great. I was an absolute mess but they took such great care of him. The techs clearly love animals and allowed me to come in and visit multiple times a day (as long as they weren't busy, of course!) A few months later, my other cat had a sudden issue so we took him in and again received top notch care. That cat turned out to have intestinal lymphoma but we were able to get a lot of initial tests done to give our regular vet a headstart. My first cat had another issue (minor this time) on the night before Thanksgiving and the hospital was able to get him medicine to last us until the vet's office reopened on Monday. It has been a very stressful year for all our aging pets but I'm incredibly grateful for the vets and incredible techs. I have nothing but high praise for the tremendous care they provided in our three emergencies. In each of our visits, we had short waits (the first was considered poison so he was rushed in immediately). Of course you have to wait for results for tests. Of course it's not going to be a bargain for service costs. I have no complaints about the money I spent as my pets are very happy, healthy, and HOME. Read Less

Very good place I took my senior lab there they were very compassionate and told me the fees up front . I know people get emotional about the fees but everyone has to get paid . I got money back to so iI know there honest .. great night and day staff thanks guys ! Read Less

Took our 9 year old mixed breed in at  9:00 pm on a holiday evening.  The clinic was bust, but the staff seemed much more interested in providing good care than hustling us through. Every single staff member seemed professional and compassionate. We ended up leaving our girl there overnight because she needed emergency surgery, which seemed to go well.  The prices were about what you would expect from an emergency clinic, but having them save our dog took the sting out of the cost. Read Less

I recently took my senior dog in for severe vomiting. The wait time was long but many critically ill and injured pets arrived after my arrival. Although I was frustrated with the wait time I feel my dog was given exceptional care. I was able to call all hours to receive an update. I was always treated with kindness and professionalism. My dog was diagnosed with pancreatitis. He was hospitalized and treated for 2 days. He was sent home with specific instructions and a disc with X-ray info etc to be given to his regular vet. They also faxed daily reports as well as called my dog's regular vet to update her on his condition. I'd had unpleasant experiences with them in the past but I'd recommend giving them another chance. They saved my dog's life. That is well worth the wait time and money. A big special thank you to Lee Ann and Matt. A huge thank you to the entire staff and drs!! God bless you. Read Less

I understand that the circumstance involving taking your pet to emergency care is difficult, however, staff behavior can either help or make the situation worse.  We recently had to take our beloved 13 year old pet to this facility for difficulty breathing.  The staff that night was very helpful and the vet on site that evening was compassionate and caring.  Unfortunately we again had to return 4 days later with our loved one.  The staff that evening was beyond HORRIBLE.  My dog was in severe distress and could barely breathe when we arrived.  The man behind the front counter did carry her to the back area which I appreciated.  I parked my car and when I came inside I asked if I could be with my pet.  They said no however were very quick to present paperwork to sign and ask for a credit card.  I waited a few minutes and asked if my pet was still breathing.  I was told he didn't know, he was not involved with my pet.  I again waited a little while and asked if he could please check to see if she was stable.  He informed me that the area out front was his area and he is not involved in the back.  It would have taken him 10 seconds to check.  It was not that he was extremely busy, he definitely had time to watch the baseball game that was on the t.v. in the lobby.  Over an hour had passed and I again approached the staff and asked if I could please speak with the vet, I did not want my dog put through anymore.  He told me to have a seat.  This went on for hours.  I was sobbing and no one there seemed to care about my dog.  I had not one update the entire time I was waiting in the lobby which was hours.  Finally I was taken to a room.  A tech came in and I asked if my dog was stable and what was going on and was told the vet would be in shortly.  When the vet did arrive she was AWFUL, cold and detached. It was not the same vet we had the previous visit.  After much discussion I realized my poor baby had been through enough and the difficult decision was made to put her to sleep. They left me sit in the room for over 30 minutes waiting to be taken to another room and watch my loved one die.  It was a horrible experience that was made even worse by the people working there. Read Less

Though we did have a very long wait (Over 7 hours). I am grateful they were there to help Scottie feel so much better. The staff were friendly and courteous. Thanks Erin Shevock, DVM for your quality care. And the young man, at the front desk, you rock. Thank you for everything. Read Less

The people here were wonderful to me and my kitty. They handled our issue with great care and the Dr. gave some great advice without trying to sell unnecessary services. We were in and out quickly and the bill was very reasoanble. I absolutely will be using them for all of my emergency pet services! Read Less

I called just before midnight, and described my dog's symptoms to the male receptionist--and he said it "sounded like marijuana poisoning". Arrived at midnight, paid 400 Dollars up. front. (My credit is excellent). The male receptionist took vitals while weighing my dog, and said they were ok, but my dog's GAIT and BREATHING were compromised and he took my dog to the back. I kept asking about the vitals, because the receptionist did not use any instruments. That receptionist began shoving pages of paperwork at me to sign, like CPR, and also the right to euthanize if needed. Meanwhile I'm wondering HOW compromised my dog really is, because he was able to "walk" into the facility, but the receptionist said it would be awhile, so I signed the paperwork, but I ALSO KEPT ASKING WHEN I COULD BE WITH MY DOG--BY HIS SIDE IN CASE HE DIED. (Years Ago I had taken my other dog there, and the VET LET ME STAY WITH MY DOG). Everything went from bad to worse. I kept asking if my dog's VITALS were STABLE, because that's what the "receptionist" had said: "They weren't out of the ordinary" -- Just his hair and breathing appeared sick -- like he had either gotten into "marijuana" or some chocolate or antifreeze. Which he had not. I had to ask over and over when I could go be with my beloved dog, and then, another tech took me to a room, and took a history of what had transpired leading up to the onset of my dog's symptoms. She also said they were "Trying to stabilize him", and that the VET would come speak to me shortly. When I asked, WERE THE VITALS WITHIN NORMAL RANGE -- She said she "Didn't know". And I said, well, I think I deserve to know at least THAT much, and if she was telling me he was "unstable" then, Why couldn't c she tell me whether his vitals were abnormal? She also said they had an "IV hooked up to him to TRY to stabilize him", and when I asked if they were ELECTROLYTES - She said she did NOT KNOW!! ----Now I am TOTALLY panicking because I'm terrified my dog might DIE WITHOUT ME BESIDE HIM. And that, compounded with that male receptionist coming to stick MORE paperwork in my face, and demanding I sign immediate payment for another $1100 some odd dollars, WITHOUT LETTING ME BE WITH MY DOG WHOM I NOW TOLD IS FIGHTING FOR HIS LIFE - AND - GOING INTO SHOCK -- I begged, I pleaded, I SHOWED him my CREDIT CARD that they'd already charged $400 on -- And Said, You CAN HAVE THE CREDIT CARD - BUT I HAVE TO SEE MY DOG!! From here, it turned into a full-scale battle. And, I did not even KNOW Whether My Dog Was Even Going To Make It Or Not - And in My Mind - I HAD To See Him - In "case" I decided I'd like to either have him put down, or just bring him HOME. This male receptionist would NOT page the doctor to LET ME BE WITH MY DOG - So That I Could ALSO have MY OWN VISUAL INSPECTION.. He kept repeating himself: "Pay the $1100 And YOU CAN SEE YOUR DOG" -- Basically HOLDING MY DOG HOSTAGE WHILE HE DETERIORATED - SO THEY COULD "Shake Me Down" Whether My Dog Was Dead Or Alive. . . I even threatened to Call The Police. . . They Finally Brought My Dog To Me -- All Because I Had To THREATEN To JUST LEAVE, SO I COULD SEE HIM. He died last night at home with me. And one word describes that "Emergency" Animal Hospital:. Despicable. Read Less

This is the worst experience I've ever had!Keep in mind our baby girl, Tasha was a 3 year old healthy German Shepherd.Until Saturday March 4, 2017 she was hit by a car at about 7:30 pm yes it was dark.So.eone came to our door Tasha Couldn't move.We put a board under her and rushed her to the only open Emergency Animal Hospital on Bristol Rd.They were all about the money!We had to give a $400. Deposit up front before they would help us get her out of the cat!They separated us from her, she was scared, in extreme pain and they were too busy to deal with us, to answer questions, to show an ounce of human compassion.We paid the $400 deposit, we filled out the paperwork and was stuffed in a room alone while we could hear Tasha's crys and whimpering in pain! Each time.e someone came into our room it was for information or for signatures to promise to be financially responsible! It all happened so fast! We were hurried into decisions that we uninformed about and Couldn't take back. I feel that they didn't give her pain medications because they felt she was a lost cause.I appreciate that we were allowed to take Tasha home for a proper burial.But, I loved my baby girl Tasha almost as much as a person. I would advise anyone to use another Emergency Animal Hospital if it's after hours or on the weekend, Ann Arbor, Detroit, or Grand Rapids. It's sad that all of the local Veterinarians wouldn't pool together, with the local college's and university maybe as a clinical course in the study of veterinary medicine and love animals to open other Emergency Animal Hospitals at each corner of Genesee County North, East, South & WestOr at least one other choice or alternative of qualified practicing Veterinarians that alternate shifts, and give excellent patient care to their fury patients. Don't Veterinarians take a medical oath to do no harm? Why does money and Financial obligations have to come before the best efforts to preform the highest level of pet medical care? If I could I'd give this place  a minus million stars for being detached, money hungry & uncompassionate ... Please be warned. Read Less

Very kind, compassionate staff. Doctor was very knowledge. Unfortunately, my cat passed away, but I felt she was in good hands and did not suffer. The clinic even sent a condolence card. Highly recommend for emergency services. Read Less

Every experience there have been bad. The latest was our kitten that died due to their poor judgment and their lack of knowledge except for the bill. The bill is the only thing that they are passionate about. They got what they wanted out of our misery though. The money. We have to bury our kitten Read Less

Compassionate employees, very knowledgeable, went through different scenarios with associated costs, and only charged for services rendered. I will be a repeat customer when needed. The only reason for 4 stars was the time spent...4.5 hours, it's like an ER! Read Less

While the services rendered where acceptable, their billing practices are not. Their night staff also has no clue what their talking about when it comes to a timeline, we had to take them there because it was a Saturday night/Sunday morning and our dogs ingested currants. We were told we would be able to get them in 24 hours as long as everything was a looking fine, and it would be around $1700. When speaking with them the next morning, sunday, they said everything was looking fine and we could get them Monday morning, but they wanted to run more test on one of our dogs that would be $60. Then when speaking with them Monday morning, everything looked fine but they wanted to keep them until 10pm Monday and it would be an additional $800, so 1700 became 2500 without any real documented reasoning behind it. While they may save animals lives, they take advantage of people in a unfortunate situation while doing it. Way to make money off of people's misery, you freaking vultures. Read Less

I'm only giving them 1 star because of the 1 nice vet tech and Because it's making me ! I was there over 4 hours. At first I thought it was because they were understaffed. And they are. Then I realized that many animals were unfortunately euthanized while I was there. 8 that I could count. The people who came in for that were very troubled and my heart broke for them and the animals, They were all taken care of before me and any other animals as soon as they walked in the door. Payment was made and they were taken back to be with their pet. And then they left in tears. My chihuhuaha had fell down the stairs and couldn't walk ,stand and was having trouble breathing. After being there 4 hours I had to beg to pay so I could leave. I couldn't leave because the held the script and his medicine till I paid or I would have. They also started taking another payment for euthenization of a dog that was just brought in. Next time of I am in need of emergency vet care I would never consider going back there and would drive to another one no matter how far away it is. I hope someone else that was there tonight gives a rating. I want to add that everything that happened that night really happened. I didn't make any of it up. That's why they ask for reviews so that people can decide for themselves if they want to go. So yes writing the review about a horrible experience is the right thing to do. Someone else may have had a good experience and I hope they did. They should write about their own experience and not tell others they are basically crazy for posting a review for themselves . Read Less

This is the worst place I have ever been. Our dog was in there 3 days and I wish I NEVER took her there. My dog passed away on the 8th because she was very sick. These people weren't even trying to treat the correct problem! Communication was completely lacking. She was always "doing fine and resting well!" They never told us what was actually going on. My dog was NOT doing fine. The prices are absolutely ridiculous for the lack of care. Take your pet somewhere else. I almost believe my dog would still be alive if it wasn't for the screwing around these people did. Those 3 days could've been spent somewhere better! Read Less

Took our 11 yr. old Husky in at 3:00 am very very sick. The receptionist and the Vetinarian could not have been nicer. Showed  so much compassion for what we where going through. I believe they knew it was the end of her time here but did not say that. They did all they could to make her comfortable until we got her to our Vet. The next morning. Unfortunately she is in doggie heaven but atleast they eased her pain and stopped the bleeding . We got a few more hours with her to say goodbye! Forever in our hearts Cheyenne!  Our baby girl Read Less

If had a choice to go any where else I would. I waited over 2 1/2 hours to be told it would still be at least a 1/2 hour till I even got in a room. Let alone how long it would still take for the vet to come in. I even called before I came in and they wanted to know how long before I would get there so they could put it on the board sit the vet knew we were coming. To top it all off they took a lady back that had arrived after me and left me still waiting. Read Less

I would not recommend this place to anyone,all about money.My cat Jade was attacked by a dog,was in bad shape.They took jade back right away, it was 3 hours later and vet.had not even looked at him,he was back there all alone! I demanded to see him, keep him with us.hour and a half they finally called us back, the vet was fishing us for way to much info and not even looking at jade, when she did look at him it was about 2 minutes!assistant came in,bill for treatment 1,000.00$, long list of test, blood work, and more! I told her no she came back bill for 662.00$, I had 500.00$, 162.00$ when I pick jade up, they said no,final bill with no treatment done was 228.00$ just to get my cat back and leave! I went to Flushing Animal Hospital and was told NEVER go back there! Vet here treated jade and sent us home with special food, meds, and treatment plan for 47.00$ and a fallow up visit! I WILL NEVER TAKE JADE BACK TO ANIMALEMERGENCY HSPITAL! They only care about $$$$$!! Read Less

DO NOT take any type of pet here if you expect any type of quality care.They are under staffed, one veterinarian and one office girl,and one assistant is not adequate to run an effective animal emergency hospital. Ive been here twice with different emergency's both times waiting over 4 hours with incompetent care. I am sorry to say that I would not take a gerbil here!They need to hire more staff, more doctors if they are serious about animal care, especially Emergency's! Shame on you for calling this place an Animal emergency hospital! Read Less

More concerned about payment then quality care for your pet. Took my puppy in with a broken paw they didn't even wrap it for her but charged me over $100 just to walk in the door. No cash # no compassion. Read Less

Absolutely the WORSE vet EVER!  If I could give negative stars I would! I was at a friend's house with my dog for the weekend, and my dog got into some mouse poisoning. I immediately called the first emergency vet that popped up on google search, which was this place. When I called to let them know that I was on my way in, the receptionist, told me that it was "up to me if I wanted to bring my dog in". I was taken back that she would give this option to patients when it comes to consuming poisoning, I felt as if she didn't want to be bothered. Arrived at the vet around 2pm, the doors were locked, and you had to buzzed in. AT 2pm! During the daylight! The unhelpful receptionist buzzed us in, and I told her I just called a few minutes ago about the mouse poisoning. She asked if I brought a sample of the poisoning. I did not. I was annoyed that she failed to mention this over the phone - HENCE one of the reasons why I called ahead!!!! Before looking at the dog, she said I had to pay $200. When I asked why, she said, because "the doctor has asked for you to pay this upfront". After reading the paper work she threw at me, I read that this was a deposit. Which she could of explained it a little better and with more tact. When asking how much will it be just for the visit - so I can mentally prepare myself for the total bill, she couldn't answer this question either. Frustrated, and wanting my dog to be looked at, I just gave her my credit card. An hour passes by without any updates. I asked one of the receptionist if my dog has thrown up yet. She checks and says yes. I asked when they will be done and she's unable to answer this question. 6 HOURS LATER!! YES 6 HOURS!! I was getting hangry, and told the clueless receptionist that I was going to make a trip to the near by Krogers (which shares a parking lot with the vet). I asked if they could call me once they have an update. Both receptionist just stares at me for a while, and than one turns to the other one and says, "she wants to go to Krogers". Than they tell me that I can't leave and I must stay there! At this point I've been waiting 6 hours, without any updates, I already paid $200, with no clue how much the total bill will be, and whether my dog was still alive in their back office. I walked out and left to Krogers.  Came back 20 minutes later, waited about 10 minutes and was called into a back office to just wait another 30 minutes. Finally someone comes in, to tell me that my dog is fine and that he will be on treatment for the next month.... yada yada ya... Told me that I could go back to the waiting room. Sat down in the waiting room. Was finally called in by the receptionist to cash out, and than she LEAVES THE DESK AREA, after just calling me to the DESK! She comes back FINALLY, and says she wants to help someone else first. I see a gentleman with his two kids, and it sounded like he was putting his dog down. I completely understood, and agreed that he should be helped first. However, I didn't know it would take another HOUR before I was finally all cashed out and released from purgatory. AND in case you were wondering... the bill came to about $170 - so I did get a refund from my deposit. Sadly - My story doesn't end there... they never sent over the records to my regular vet - which I did ask if they would. When I saw my regular vet a week and a half later - they tried to call this place to get the records, and they said they were too busy and couldn't look up that information. Read Less

Spectacular Service! Could not have asked for a nicer group of people! My dog was dying and they did Everything they could to save him. I can not Thank You enuff for that!!! Even though my baby is Not Very nice at times, You All just laughed it off. I Highly recommend if Ever there's an Emergency! ❤ Read Less

One of the worst vet places I've been to. We brought in a dog that had been bit in the neck by another dog and was bleeding really bad. The vet tech had us wait for 10 minutes before telling us that they were rounding from 8-9 and we would have to wait an hour. We were the only ones waiting. At 9 she put us in the room until 9:45 when the vet finally came in. It came out to $250 and that was just to bandage it since she didn't have to have stitches. If it can wait, I would wait before going here. Read Less

If I could give 0 stars I would! My Dog who was clearly in distress had given birth to 6 pups already had been in full labor but stop pushing so i took her in to get a xray waited over 2 hours no xray had to take her home to pups we lost 1 of them then she gave birth to another at home DEAD by the way it was still moving when we 1st arrived they did not feel it was an emergency but a dog who broke his nail was! I have had to go there several times almost everytime there is an issue but they want you to pay out the rear. I will from now on travel 54min away or find a vet that does their own calls! Read Less

excellent care and two vets on staff, a super knowledgeable , very polite receptionist. Long hours of availability 8 am to 5 pm and after 7- ?, Sat hours 1/2 day, 1 hr on Sundays. can't be beat. prices reasonable. my family has been using them for over 50 yrs. Read Less

I had to take my Dog to this emergency hospital in December. Even though I ended up having to put her to sleep, they gave Minnie the best care and was the most compassionate people. I hope you don't have to use them but if you do have a emergency your pet will get the best care possible. Read Less