Don't ever let your "puppy" growl (while they poked at his stomach) or bark while first walking in the door...these puppy traits scared the Vet and staff and they never forgot. Now our puppy is treated like a wild animal while there, and after surgery last week...wouldn't even let him recover overnight. Made us pick him up after. Probably charged full rate too. Not the vet I want taking care of my animals. Our 2-year-old plays better with him, and gives him commands too...such a scary puppy! Read Less

When there is something wrong with the furry member of your family you want to go somewhere where not only your pet feels welcome and safe, but you do as well...as soon as we walked in we knew we were in the right place! The staff is very knowledgeable and very helpful. Our little dog normally gets all worked up at the vet, not here! She remained calm and I'm sure she could feel the love and kindness shown by the staff. Nice, new facility, very clean and smells nice, too. Read Less

If I could, they would be getting a zero. My dog went in for a visit, and was startled (on top of him being in pain from an infected foot)- so barked at the dr when the dr was coming into the room. Without getting more information on his behavior or even suggestions- like offering a muzzle, which most offices have, if the dr felt unsafe- kicked him and my boyfriend out. Before my boyfriend even said a word, the dr told them they needed to leave. Without even being concerned about my dogs infection. The dr then went as far as clearing the lobby as they walked out because they decided our dog was aggressive. Now before this happened, he saw other people and other animals, in the lobby and was near the check in person, to get weighed; and didn't bark or act aggressive once. In the past he is protective, but once you get him in the back room away from us- he is docile. I then called them asking for a call back from the owner. The dr called me back instead, then let me talk about the appointment for a while before interrupting me to tell me I was wrong and that they were the dr involved. We didn't have their name as they didn't introduce them self at the appointment. I cannot believe this is a business that is supposed to treat sick animals and then turns hurt ones away if they bark. He is not vicious- he was in pain. Then to not have the owner call me when I asked, and wait to tell me you were the doctor instead of the owner- only to argue with me? I could never imagine going back to a place that wouldn't even TRY to treat a sick dog. Our first visit there was amazing; our dog was there for shots, never barked once and loved the dr. I wish we had gotten him again. Read Less

So hear is my story... I had an appoint to have my 15 year old black lab Dave euthinized after a very painful battle with hip Dysplasia, torn ACL's in his knees, and a tumor on his neck the size of a softball. The last few days of Daves life had taken a dramatic turn for the worse very quickly, and it had become apparent that he was at the end of a wonderful life that brought an over abundance of joy to my family for 15 years. This was a dog but as many people can relate to,Read Less

Dr. Fraley: Total lack of professionalism. Does not keep up to date with current treatments available for felines. Not knowledgeable of feline behavior. Operates in a reactive vs. proactive manner. Claims to be caring & compassionate but her actions/reactions are hypocritical at best. Our 19 year old Turkish Angora €Fuzzy€ had been seeing Dr. Fraley for close to 7 years. All of the following listed as €FACT:€ is common knowledge on Google and has been confirmed with a Board Certified DVM feline expert we consulted for 2nd opinion. Blood work showed kidney disease. High levels blood urea nitrogen (BUN), creatinine and anemia present. We began regular SQ fluids and appetite stimulants to attempt to bring the disease under control. We asked why Fuzzy was eating her cat litter. To which the response was, €I've never heard of that before.€ FACT: Felines with anemia will eat clay litter in an attempt to replenish iron content in the blood. We asked if there was a treatment to help with the anemia. Her answer was €no€. FACT: Yes there are 3... Iron Dextran Injection is the first of the the 3 options. We asked if there were additives to the SQ electrolyte fluids that would be helpful to the condition. Answer was €not needed at this time. Increase dosage from 100 ml daily to 100 ml 2 times a day€. FACT: Should have been on Lactated Ringers with Potassium chloride 20mEQ 10ml b from the beginning. Fuzzy started having seizures (5) in a single night last week. Time spacing between seizures every 3.5- 4.0 hours. got her in to see Dr. Fraley at 8:30 am with a half hour to spare before next seizure. Prescription was wrote for Phenobarbital which I was told I could pick up at any pharmacy. FACT: 4 Pharmacies within 5 miles did not carry the dosage prescribed (Meijers, Family Fare, Rite Aid, and Walgreens) 2 of the pharmacists said they could order it which would take at least a week and we'd be lucky if any pharmacy in Grand Rapids carried it. I asked if a diazepam injection could be given to prevent next seizure. I was told that the injection is only given when the animal is in the middle of a seizure. FACT: The injection could've been given and would have prevented the next seizure that had to be experienced in the car, while driving, less than 5 minutes from leaving South Crossings. The next set of blood work drawn came back the same day because a rush was put on it by request. The next call I receive from Dr. Fraley later that day was a recommendation to have Fuzzy euthanized because of the blood work results and she would alert Dr. Gavin that we may be in the next day. After all these other things had already been stacking up over last 3 weeks we, the entire family, decided to seek a second opinion from an expert instead of an ears, nose, throat DVM. I requested last Monday that ALL of Fuzzy's medical records be transferred to the other Veterinarian who performed the radioactive iodine treatment for Fuzzy 3 & 6 years prior for the 2nd opinion. Which was the same expert that Dr. Fraley had referred us to in the past. FACT: Only the last set of blood tests were faxed. Nothing else of the 4 week history was sent. Here is my final break point: FACT: Dr. Fraley calls my cell phone 2 hours after I request records be transferred. She begins to chastise me stating verbatim, €I have been caring and compassionate towards your family and Fuzzy during this time. I have called you after hours to address needs & concerns. You have lost faith in me as Fuzzy's doctor. I don't believe I can work with you or Fuzzy any longer because you have lost faith in me.€ Excuse me? Deny treatment... that's caring and compassion at its finest, now isn't it. It is every patient's and patient advocate's right to seek a second opinion from a specialist without being chastised. It is also a patient's right to have complete medical records transferred to another doctor. It doesn't matter whether you're a medical doctor M.D. or a doctor of veterinary medicine D.V.M. it's called professionalism Read Less

I really didn't like the vet or receptionist. The vet seemed old school and was not interested in answering my questions. The receptionist Joyce is very rude. We made a switch because I cringed at the thought of going there. Read Less

They sent me home with a dog that had a bladder infection and wouldn't do anything about it.... And now to find out that they didn't even give my dog all of her vaccines that she needed. They will not release my dogs medical records to another vet......And they are so expensive.... Read Less

I will never go back with my pets again. I came in with my very sick dog and the receptionist told me it was by appointment only. No doctor would be there until 4:00. What did I want them to do about it? Absolutely nothing! Thank you for showing absolutely no concern for my dog. When you have on your website that you open at 8:00, you really should mention you can't do anything for anyone until the doctor gets there at 4:00. Read Less

Dr. Gavin and Dr. Fraley treated our first black cat, Midnight, for 15 years. Midnight was a stray and an indoor/outdoor cat so he had to have several operations to stitch him back together after his too close encounters with other animals. We were always so pleased with everyone's compassion and expertise, especially when Midnight was seen during the last few days of his life. Dr. Fraley wrote a very touching note to us after Midnight died. Now our new black cat, Ace, is being seen for routine exams. I am very pleased that when I took him for a dental exam last Saturday I was told that he didn't need to have his teeth cleaned for at least a year. I appreciate their honesty and their friendliness! :) Read Less

South Crossing has served us and our pets (cats, dogs and horses) for over 25 years. We have had an excellent experience of care, concern for our animals' health and well-being, and kindness when we faced the cancer of our beloved Great Dane and later, our lab. We highly recommend both veterinarians and their staff. We are grateful for their expertise and care throughout all of these years of pet ownership. We highly recommend South Crossing Veterinary Center to anyone who has a beloved pet! Cheryl Blair Read Less