Please read why I am rating this 1 star.
I spoke to the receptionist on the phone about Tapeworm medication. I was not sure if they were able to sell it over the counter, neither was she. She was ge... Read More
Please read why I am rating this 1 star.
I spoke to the receptionist on the phone about Tapeworm medication. I was not sure if they were able to sell it over the counter, neither was she. She was getting fairly irritated by the fact that I was adamant on knowing what my cats have. I have ran a cat rescue, and I'm fairly certain when it comes to different things that can happen to cats.
She reluctantly asks the vet, who is in with clients, about this medication. She responds back with they cannot. I said that's fine, I was looking for a closer vet instead of traveling to Ann Arbor. I ask her the prices for the vet fee, and then asked if each of them would have to stool-sampled since they share a litter box. Regardless, Tapeworm is transmitted by fleas and eating other animals who have it.
She got extremely rude with me and said she had already asked the vet a question and was not going to continue interrupting her. I asked her if she could write my number down and call back whether it be today, or tomorrow, and let me know so I could make the appointment. I wasn't going to pay for a stool sample for 4 cats individually when only one would need tested - so that's a legit question to ask someone when vet costs are expensive.
Her response was, "you know what, hold on." and she put me on hold. She was extremely rude. I called back to hear her name, and hopefully I have the right person.
Dear Lindsey,
This is your job. If you do not like answering questions for others who are calling a business for a certain need - do not take a job. Go back to school, earn a degree, and then you can be the veterinarian instead of the receptionist. You were extremely rude, inconsiderate, and out of line for someone who took on a role to be a receptionist. Your attitude will not get you far in life, and I seriously hope that your place of employment disciplines you for this. All it will take is for a few more people to experience your bad attitude and VetSelect Animal Hospital of Dearborn will eventually lose business. Unbelievable.Read Less