Try's to up sell unnecessary services and products.  Soon as you meet with the assistant she will be trying to probe for issues.  The prices are ridiculous.  They try to use a guilty trip to sell me more things that I need.  I get it. It's a business before helping animals. They know vulnerable customers will pay for whatever they recommend by fear something could or may happen if I don't do something now. They once took a X-ray  of my dog and gave me the hardest time releasing them stating it's not my property.  I would recommend Angel animal hospital on grand river in Farmington hills.  They are in the business of helping animals. Please do not try to persuade me to remove my honest review. If you close down then contact me. Read Less

I recently had to put my sweet cat of 16 years to sleep. The staff at Country Ridge was amazing, and so kind and sympathetic. I highly recommend them for any pet care. They truly care about their customers! Read Less

My cat and I are new clients to this hospital and we love it! They were very friendly, up front and our wait time was short. We got right in at our appointment time and my cat, who is a scardy-cat and afraid of everything, was treated with love and compassion. I will definitely be bringing him back. A much better experience than I had when I got his booster shots and neuter done at a place in Auborn Hills a few years ago. I have been afraid to take him back to the vet ever since that horror show but Dr. Quinn and Nichole we very welcoming and informative. Read Less

I am a first time dog owner and the staff at Country Ridge has been great. They are always so friendly and helpful with my many questions. Everything from procedures to costs are explained upfront and they always confirm with me before doing anything that will add additional costs. There has never been any surprises on my bill. I had to take my dog to another 24 emergency vet (after hours) due to her eating something and their follow up with that issue was great as well. They all seem to truly care for our baby. Thank you. Read Less

I came in a few days ago to purchase some prescription diet food for my cat Belle. They were out of the item I needed, but said it would be ordered and be available in a day or two. I received a call two days later saying the food was in and that they had saved a bag for me under my name. I appreciate the personal service I received. The staff here has always treated me and my animals very well and I appreciate their professionalism. Read Less

Thank you so much for seeing Louie right away.That really eased my worry. You are all very professional, cheerful, and welcoming. And you are so loving to my little guy! :) Thank you for this morning's phone call with his (good news) test results. Read Less

Caring for animals is much more expensive these days. I like the Country Ridge Animal Hospital approach of being medically very informative without adding pressure to purchase add-ons that pad the bill. I also like the online alerts and notification system for immunizations and health care update details. Country Ridge also is very helpful with forwarding any of my dog's needed information for the kennel stays. As the owner of a dog that has had many health issues throughout the years and a dog that is seemingly developing arthritis, I was pleased to learn of the Care Credit option accepted by Country Ridge for assisting with animal medical bills if costs should become an issue. In short, I enjoy being a part of the Country Ridge Animal Hospital family! Read Less

I cannot rave enough about the staff at Country Ridge. I have counted on them to maintain the health of my pets (dogs) for many years. They have been there during the entire lifetimes of my beloved animals. Even at the saddest times they showed sensitivity and extreme thoughtfulness. It is evident every visit how much they love and care for animals. I will always know that I am giving my pets the care that they deserve at Country Ridge. They treat all of us like family and Luna is always so happy to see them. They take to time to greet her and are genuinely please to see her, giving her so much affection even with their busy schedules. Her reaction and love for them is the best evidence of all! The Tapper Family including Heidi, Henry and Luna Read Less

This is the worst vet I've ever been to. My dog had an eye infection and they gave him steroid.... I called the vet 2 days later and told them his eye is turning grey from this medication.They told me to continue with the meds and bring him in a couple days later. Well by the end of the night he couldn't even lift his head up and went to the bathroom all over himself. I rushed him to the ER and they told me the medication was causing his cornea to melt. They had to keep him over night, in the am he had to see an ophthalmologist. They told me he should have never been given a steroid for an eye infection and in the end they cost me over $4,000. Had I listened to country ridge and continued with the meds for 2 more days, he would have lost his eye. Read Less

I have been taking my pet here for several years and I have nothing, but great things to say. The doctors are all very knowledgeable, caring, and consultative. Anytime I have any questions they sit and talk with me about my pet. I highly recommend this clinic to many of my family members and friends.. Read Less

My dog was a patient here for 7 years.  I can honestly say I have spent over $10,000 on his treatments there.  Took him in one day, and got home...1/2 hour later, he was bleeding from his rectum.  I called the vet immediately (was just there and paid $155), and it was 2 minutes before 6.  They close at 6pm.  The vet had left, and when I asked the nurse if she could please just call my vet and see if I should take him to ER, she said that this was the vet's personal time, and she didn't want to bother her.  I found a new vet, and went to pick up the file.  The owner told me that they have a right not to give me any.all parts of my file.  After 1 hour of demanding my file, I got some of it. They had ignored a 3/6 heart murmur that a specialaist had found in January (faxed over to them and put in my file without reading). Despite the many times I have been there since, only found it 10 months later, and now my dog's condition is moderate..haven't even finished going through the file. God knows what else they have misdiagnosed.  STAY AWAY! Read Less

I would recommend Dr Platz & her staff in a heartbeat! I have a 10mth old puppy and am glad that I chose Country Ridge and Dr Platz. The techs are great...always very thorough and considerate in making follow-up calls after an appointment. Dr Platz is great too!! The times that I have been to the clinic she has been very clear about different tests/medications, etc. She truly cares and I wouldn't want to take my dog to any other clinic. The clinic is always clean and the staff is always enjoyable. Great place to take your pets!! Read Less

I wouldn't recommend this place at all. I took my dogs there for a few months and found this place extremely expensive. They look at you weird, when you ask about prices. They do additional tests without asking you directly and you always end up paying 3-4 times more. They have no compassion for you when it comes to paying your bill. There is one female doctor Jennifer Bartolucci who in my opinion is rude and unpleasant to deal with. Always late and I felt rushed though the appts. I have spent hundreds of dollars for their treatment and which did not help at all. I have paid for unnecessary lab tests b/c of her lack of knowledge. She will make you see her a few times before getting your medicine and she will never give you enough medicine so you are forced to come back and pay for another visit. They hire underqualified teenagers who are very sweet but make mistakes and overcharge. In addition, this place is so small and uncomfortable; you can hear them making bad comments and jokes about you behind closed doors. Please do not go there, I found a great Vet in Farmington hills!Read Less

This place is great. I have been bringing my 3 year old mixed breed here since she was a baby. The staff is always kind and compassionate, as well as efficiant. They are knowledgeable in pet care. They LOVE animals and treat me and my dog as part of their family. I highly recommend Country Ridge Animal Hospital to my friends and family. Oh, and their website is really cute too. Read Less