The family has been taking our dog here for several years. It's always very clean and the people are very friendly. They also give a thorough recount of your pets treatments and activities during the stay. Read Less

My cat had a dental cleaning here in February. I switched to a new office and took her for her annual visit in May. Not only did the new vet explain that the way NE does their vaccinations doesn't align with current AVMA recommendations, they also found she needed teeth pulled and another cleaning. Yesterday she had the cleaning and they found she was missing TEN teeth and had to have SEVEN pulled. One was so bad, the root was visible. There was an 8mm hole into her sinus cavity. She had an infection. She has resorptive disease, which is common in cats. Some were only seen on xray but there's no excuse for NE not catching the ones that were further along. I can't even put into words how horrible it is to have done everything right, to have paid hundreds of dollars to have your pet "taken care of", only to find out that my cat has been in pain for a very long time. I am livid. My other cat needed a tooth pulled as well and was missing a tooth. I had asked NE about a lump on his lip area at least a year or two ago and they'd said oh it's nothing. I can't know for sure its related but it's exactly where his tooth was resorbed. I went here for years. Never again. Not only are they more expensive, but I strongly feel they were negligent in my cats' care. Don't go here. Read Less

I took my cat here for her annual check up after adopting her. The staff was super nice and knowledgeable, they told me about their coupon online for free first wellness exam, which saved me $40! (vets can be expensive, so this was great!) They also give first flea treatments for free & they even offered to give me a pet carrier for future visits! I recommend them to anyone who is looking for a vet! Read Less

I was able to get my baby girl in as a new patient the same day. When we arrived, she was greeted with praise and treats. The techs and Vet treated her like a celebrity as they were knowledgeable and professional. They took care of her very well, and the price was far better than other North Side Vets! Read Less

We where clients for almost 16 years with 6 dogs in this time and one cat , we will be happy customer for all this years, we had a hard time when we need euthanized our senior one ... but every time we have a compassionate professional people around us. And we trust all diagnostics 100% Almost one year ago everything changed.... we didn't see the same vet ...and every time we were pushing for more examens... more procedure .... the price increase so much .;; and today we understand the cabinet was selling to the big vet chain ... and i don't feeling in trust with this company, I am feeling I am just a big wallet It's sad because all the lady's working are the same nice person ... but the trust with the medical vet team is broken and it's the most important for my animals health. Read Less

We've been clients for over 12 years. They have always been the best at everything our pets need. Especially when our 14 year old yellow lab Cody was euthanized. Our dog Spencer is treated like Canine Royalty every time he goes for boarding or check ups. Our cat Prince is treated equally as well. BTW, boarding services are outstanding... we've even considered leaving our kids there for the weekend! ;-) Seriously, A+++ Paul Read Less

They always treat me and my pet with respect. They are gentle and my dog doesn't mind being here when we have to go get shots. They also do a great job at providing resources and information for news pet owners on everything from dental care to training. Read Less

I've been puzzled by this place. I've been taking my dogs here for two years with mixed results. Four of my dogs, very large dogs, lived an amazing 15 years. The last of my original four is 15 now, and I'm facing some end-of-life decisions. I'm very careful and protective of my dogs, but I'm also fairly understanding that vets are people, too, and nobody is perfect. Mistakes happen. Judgment decisions are tough. Yet, there is no excuse for disorganization and lack of diligence. Poor communication between the front desk, the vet techs, and the vet who administered care to my dog is a cause for alarm. They told me he was in surgery. Later, they told me he didn't have surgery. They told me he had full anesthesia. Later, they told me he didn't have full anesthesia. "It was only a minor sedation for x-rays." When I picked him up, there were no discharge instructions. The vet was too busy. My dog was so doped up, it was unbelievable. He could not stand-up. As the vet tech walked him out of the back area, he fell over. "Is he normally like this?" the vet tech asked me. Really? He couldn't walk for a day. And he's still sick from whatever he picked up while there. Five days later and I have no answers. When I called today for his test results, I was told 10-15 days. Last week, it was 2-3 days. Maybe they just make up whatever comes to mind, rather than communicate with each other to get it right. Chaos seems like the current modes operandi at Northeast. I honestly feel that the lack of attention to important details is going to cost some poor animal their life. It's not going to be one of mine . . . I'm going somewhere else from now on. Read Less

This vet is wonderful! They truly care about you and your furry kids. They work with you with scheduling and payment plans. They are knowledgeable and my pups love the friendly people and service here. Thanks VCA! I also love that they do grooming and pet boarding here. It makes my life so much easier. They call and check up on my dogs after a visit to see how they are doing too, which is so sweet! I have tried other vets in GR for my two dogs, and this one is by far the best in my opinion. :) They are affordable when it comes to vet visits, medications, and shots. They are a little pricey for surgeries, but pretty typical for other vets in the city. Read Less

I've been taking my dog and cats to Northeast Cat & Dog Hospital for a few years now and have had nothing but positive experiences there. Dr. Hoover (our primary vet) and Dr. Ropko are both excellent veterinarians who treat each patient with kindness. We've also had really good luck with the techs and assistants there. Thanks! :) Read Less

I gave the kennel staff specific instructions on the care of my dog,he had an injured foot that was under a different vets care.I was lucky to have gotten him out of there with all four feet still attached. The foot was unbandaged ,open ,and raw.I will never step into their establishment again!!!! Read Less

I recently brought my best friend there on two instances, both times my dog came out worse off then when I had brought him in. The first time I thought was a fluke. I brought him in for a simple nailtrim and ear cleaning, only for him to come back out with three nails bleeding and half of his ear debris still in his ear. Which I made them take him back to get the rest. Second time, he went in for boarding for about a week. (my mistake for thinking it was acceptable leaving him in a cage but at a vet hospital) When the employee brought him up, he looked...nasty..I guess. There was feces dried into his paws as well as a slight urine stain on his tail. Very noticable by sight and nose. Upon asking the staff they implied I didn't know what I was talking about and insisted I make a payment right away. I have also heard negative stories from co-workers etc regarding the way the hospital treats their animals. From my experiences it seems as though they are more in it for the money than what brought them there...the animals. I know take my dog to a new faciltity and we couldn't be happier! Read Less