I have been a client with Countryside vets for 13 years. Since the conversion to VCA, labwork prices have gone up by around 4 times the cost and the quality of care has gone down. It was never a concern with my dog when they had the previous staff. With the new staff, they wanted to muzzle my dog for X-rays and blood draws; this was never a concern before. Then recently, I was given expired medication (dated 1/2018, 2/2018 & 5/2018 in 4 separate foil packs; hard to believe this was not seen upon putting together the pack of meds) for my now elderly, disabled dog. When I spoke with the staff regarding this, Casey, the vet assistant indicated "that is all they send us". Casey was able to provide medication that was dated 6/2018. Well, the date this happened is mid-6/2018 and that is the expiration date. I was not going to pay for $60 in medication that is expired or about to expire for my elderly dog. The condition was treatable and I did not want him dying from a treatable condition. This medication upon a Google search indicated it is very susceptible to light and degrades quickly upon expiration. I asked multiple times for the office manager, Nicole, to call me. I received no phone call. Both times I called and asked to speak with Nicole, I was told she was in a meeting. I was able to return the medication for a refund. My dog was on antibiotics back in January. He had to go 2 rounds of the antibiotic and I have to wonder if that medication provided by VCA (and in a regular prescription bottle, so no way to tell) was expired and that is why it took 2 rounds of the antibiotics to treat a minor condition. I have transferred both my cat and dogs' care to another vet office. I am much happier with their care at the new office. The foil pack medication expiration date from the new vets office is 11/2019. My dog has completely recovered with 1 round of medication. In my around 2 years experience with VCA of Howell, it does seem $$$ is now the priority, not the care of our beloved animals. UPDATE: I emailed your hospital manager. No response. It's interesting bc you have all my contact info as you have for 13 years. You don't need me to email you to contact me. Read Less

My family took our 1 year old dog to be neutered by them. Their vet cut our dogs urethra completely severing it from his bladder and also removed his prostate INSTEAD of a second ball. The vet then sewed up our dog and sent him home. Two days later we took him to MSU since he didn't/couldnt pee after he came home. At MSU we found out what country side did to our dog. Our energetic playful dog had to be put down due to the carelness of country side. The vet knew be had made a mistake and still sewed up our dog and thought that by sending him home he would die and the vet wouldn't have to acknowledge what he did. Thank God for MSU otherwise we would have No idea of the type of monsters that work at country side. Since this (earlier this week) country side refuses to talk to us or even admit that they did anything wrong instead they are hiding behind their parent company and their top tier lawyers. Do not take your dog to them, a place like this does not deserve to service our community. They have been nothing but rude to us as we grieve for the loss of our very good boy. Read Less