Took her to the Lansing Veterinary Medical Clinic on Tuesday night. They took x-rays and gave me the diagnosis of asthma. $300. Still she was not getting better. Today took her to Patterson Veterinary Hospital. They instant my looked in her mouth and knew what was wrong. 3rd degree burns on her tongue meaning she got into some type of chemical. They took a to make sure she isn't bleeding internally from it and she is fine. Gave her medication and a script all for 70$ Do not go to this CLINIC!! I called them and they claimed that they did not see the burns on her tongue when she was there Tuesday night, but they didn't even look inside her mouth. Read Less

Took a stray there last night. She needed antibiotics and probably more diagnostic testing which the clinic recommended. However, prices were expensive so I opted out of the testing that could wait until Monday morning at my regular veterinarian office. The staff was fine with my decision and did not pressure me into anything unnecessary. I was especially impressed by the kindness of the vet tech. She was pleasant, knowledgeable, and I felt like she took time to answer our questions thoroughly and respectfully. Just wish I remembered her name so I could publicly thank her! Would recommend this clinic based on this experience. Read Less

We took our dog to be humanely euthanized on Saturday, 8/8/2015. He had formerly been diagnosed with cancer that had metastasized throughout his body. Unfortunately our regular vets were out of town during the weekend and we were forced to find an alternative clinic to help facilitate him peacefully across the rainbow bridge. What a mistake that was. Our regret is that we chose to place some trust in this clinic despite their demeaning and rude vet tech, Alexis’ initial interactions with us. This should have signaled us that we weren’t in a compassionate and caring clinic. We called this clinic in advance to specifically ask if the euthanasia could take place in the comfort of our vehicle. The person on the phone stated that this would be possible. This was an important detail for us—our dog was 105lbs and hardly able to walk. We wanted his passing to be as comfortable as possible. Upon arriving we were told bluntly that euthanasia had to be done in the clinic, and secondarily, they had to “evaluate if our dog was a good candidate for euthanasia.” This commentary was laughable. WHY would anyone elect to euthanize their dog, on a Saturday, if he weren’t truly in need and with a terminal diagnosis? Our vet records were never even asked to be seen. We refused the 4ft tall rolling metal table, reportedly a “gurney” with no safety bars. This was really a rolling supply table, unsuited and unsafe for moving animals—especially a 105lb dog. Repeatedly we were asked to put the dog on this table. Again, details matter when you’re dying, and the comfort of the animal should be foremost. A large dog does not want to be placed on a metal table up in the air, and rolled around. No staff was asked to carry our dog; we took that responsibility. The vet was compassionate-acting, however insistent upon all procedures except the final injection, be done in a private area, out of our view. We were uncomfortable with this “policy.” Our dog was laid-back, never aggressive to anyone, under any circumstance and anyone capable of interpreting the most basic dog behavior could have seen this. Still, the staff insisted that iv’s be placed in privacy, including a catheter being placed. We should have left the clinic. But knowing that there were no other options on a Saturday, and feeling like our dog was under distress having been driven nearly one hour already, we stayed and hoped for some compassion to be shown. There is no reason, other than to prevent urination, to place a catheter. If you’ve ever had a catheter placed, you know how uncomfortable it is. Again, WHY would anyone want to put their companion through an unnecessary procedure as they lie on their death bed? WE offered to clean up after our dog. Still, the clinic demanded that this be done. This is a group decision at other clinics. We agreed to leave the room, however felt sick to our stomachs leaving our beloved dog in the hands of their vet tech, Alexis, whom the vet was allowing to argue with us, and who had been rude immediately upon us walking through the door. They told us it would take around 5 minutes, in private, to prepare our dog for euthanasia. After 14 minutes of gut-wrenching waiting, we opened the door to find our dog looking clearly stressed-out and worried. The vet tech had him firmly gripped in a headlock, as if he were a rambunctious, rowdy dog. No, our dog was just sitting, lethargically, not putting up any struggle despite 14 minutes of poking and prodding by strangers. At this point we refused to leave the room. It was clear that they were inexperienced in getting a vein—our dog was NOT dehydrated. The vet tech Alexis told us to get our hands off of our dog when we leaned near him to comfort his face, batting away our hands, and barking at us to leave the room. We did not leave the room, and a vein was finally found in his front leg. AFTER 14 MINUTES of having his head-cranked by this callous-acting vet tech. Read Less

I took my new puppy here after an accident with another dog. The staff at LVMC were excellent and I know I have them to thank for saving my dog's life. They gave us a very detailed, but pricey estimate of what it would cost to save my dog. When you have a pet emergency, you have to expect to pay a higher price with no insurance...the same as a person. However, they also gave us a few different options of how to pay for the cost which was very helpful. Given the circumstances, they were very fairly priced and were easy to work with. My puppy ended up staying with them for about a week until she was healthy enough to come home. They were very flexible about allowing us to visit her and did not seem bothered when I called (several times a day) to check on her status. They allowed us to bring in her normal food and a few toys to make her feel like she was at home. I can honestly not say enough great things about this place. I was shocked when reading some of the bad reviews; my experience was nothing but positive and if ever I have a pet emergency again, I know that I will be coming here. Read Less