Took our 3 year dog there at 1am when she was coughing and acting very abnormal. They did xrays and bloodwork ($800), and told us to take her to our normal vet in the morning for an ultrasound but she would be fine until then. They RELEASED her around 3am, by 4:30am she was dead. Actually incompetent - how do you release a dog and have it die within two hours? I had another vet look at her bloodwork/platelet levels, and they called it 'Malpractice' to release her given her bloodwork. Read Less

STAY AWAY IF YOU LOVE YOUR FUR FAMILY!! SCAM!! SUBSTANDARD CARE!! ALL ABOUT THE MONEY$$!! THEY HAVE NO IDEA WHAT THEY ARE DOING AND WILL ALLOW YOUR FUR FAMILY TO SUFFER!! NO TRUE DIAGNOSIS OR TREATMENT PLAN!! WILL SAY THERE IS NO USE FOR TREATMENT AND EUTHANASIA IS THE ONLY OPTION!! SHADY!! PLEASE I BEG OF YOU DON'T GO!! DRIVE ANYWHERE FURTHER AWAY FOR BETTER CARE!! EVIL!! CHECK REVIEWS ON YELP AND GOOGLE!! If I could, I would give this place negative stars. I took my dog in because he puked once, would not walk, was laying in the prayer position, and had a distended abdomen.I arrived at 3:41 PM.These symptoms were rapid onset. No one did triage in the office which would significantly prioritize animal's medical needs.The vet ("Dr". Michael Severin) said that he "didn't look right and something was going on".He was cold, unprofessional and did not introduce himself. I needed to reassure him that my dog was "nice", even though my dog was showing no signs of aggression.I have a staffordshire terrier and I will guarantee that if I had a golden retriever he would not say this.He did not take any vitals and did not perform a physical exam.He said my dog was dehydrated when looking at his gums I pulled the skin up of my dog and it snapped back like normal.I told the doctor that he was not dehydrated. I communicated that I thought he might have sepsis/ infection or some type of bleeding in the peritoneal cavity of the abdomen.He dismissed me.My dog recently had minor surgery to remove a skin mass in that area.The vet immediately said he needed a bloodwork and X-ray. He left the room. CHA CHING$$!! In and out in just a few minutes.A woman came in quickly and shadily said it was $570 and collected the payment. The vet said they could not do a cash discount.We waited for about an hour. We left to go across the street to grab some food quickly because I had not eaten the entire day.I get a call around 6:30 PM!!!!!!!!!!One and a half hours after they got ALL of the results!!!!!!!!!!They said it was pancreatitis and that an overnight hospital stay with fluids, medicine etc would be $1200-1300.My other option would be 1 hour for $500. When I went back, my dog was not in the room and I found that extremely odd. The vet repeated the options but then out of nowhere said that his condition was "deteriorating since he has been there" and actually those options would not matter given his condition. I was confused about how quickly everything changed. I asked what would he do if it his was his dog, he told me "put him down".I asked if he was on pain medication or fluids since he was deteriorating.The vet said NO!!! He left the room and dramatically/immediately came back with a syringe full of blood and said he took it from his abdomen and that he was internally bleeding out, his gums were white, he was puking, "taking a turn for the worse" and he needed to be put down.Everything seemed so scripted. I never saw this heartless vet, "Dr". Michael Severin again. Another woman rushed in to have me sign for euthanasia.They brought my dog in on a stretcher while he was puking up bile.He was put down around 7:27 PM.This vet didn't provide any relief for my dog nor communicated his condition.This "instant change" was actually a gradual one, my dog suffered in the back of this vet with no relief, fluids or pain medication for HOURS.He was not being monitored.On my vet bill, they said the dog puked multiple times and was shaking.When I wrote up the initial symptoms he had only puked once.I know that they left him back in the kennel while he was puking, in intense pain and deteriorating.They said NOTHING to me. They had all the blood results, did not monitor him and they DID NOTHING AND SAID NOTHING! They are quick to take money, but are unable to give a true diagnosis and treatment plan. READ THE REVIEWS!!!I regret taking my dog to this vet.It is a fucking racketeering and scam.Every person I talk to about it have had similar experiences at this place.I am heartbroken that I did not stay with my dog while he was in the back of the vet suffering.I failed my dog as a mom and will live with the choice of taking him to this God forsaken place.I hope it gets shut down but it probably won't with all the money they are bringing in.I rather have traveled an hour + away to get better treatment.They don't know what they are doing.The only thing they know is how to make money $$.I talked with my vet tech friends and have consulted with multiple vets and they this case was inappropriately handled and there was a possibility of stabilizing him and potential survival.If not anything and I had to put him down, my dog did not deserve to suffer like this.I have reached out to many people who have had similar experiences.I urge anyone that have had similar experiences to complain to LARA of Michigan and write reviews on all platforms.Something must be done!Heartless does not even begin to describe this place. An investigation must be done! Read Less

STAY AWAY IF YOU LOVE YOUR FUR FAMILY!! SCAM!! SUBSTANDARD CARE!! ALL ABOUT THE MONEY$$!! THEY HAVE NO IDEA WHAT THEY ARE DOING AND WILL ALLOW YOUR FUR FAMILY TO SUFFER!! NO TRUE DIAGNOSIS OR TREATMENT PLAN!! WILL SAY THERE IS NO USE FOR TREATMENT AND EUTHANASIA IS THE ONLY OPTION!! SHADY!! PLEASE I BEG OF YOU DON'T GO!! DRIVE ANYWHERE FURTHER AWAY FOR BETTER CARE!! EVIL!! CHECK REVIEWS ON YELP AND GOOGLE!! If I could, I would give this place negative stars. I took my dog in because he puked once, would not walk, was laying in the prayer position, and had a distended abdomen.I arrived at 3:41 PM.These symptoms were rapid onset. No one did triage in the office which would significantly prioritize animal's medical needs.The vet ("Dr". Michael Severin) said that he "didn't look right and something was going on".He was cold, unprofessional and did not introduce himself. I needed to reassure him that my dog was "nice", even though my dog was showing no signs of aggression.I have a staffordshire terrier and I will guarantee that if I had a golden retriever he would not say this.He did not take any vitals and did not perform a physical exam.He said my dog was dehydrated when looking at his gums I pulled the skin up of my dog and it snapped back like normal.I told the doctor that he was not dehydrated. I communicated that I thought he might have sepsis/ infection or some type of bleeding in the peritoneal cavity of the abdomen.He dismissed me.My dog recently had minor surgery to remove a skin mass in that area.The vet immediately said he needed a bloodwork and X-ray. He left the room. CHA CHING$$!! In and out in just a few minutes.A woman came in quickly and shadily said it was $570 and collected the payment. The vet said they could not do a cash discount.We waited for about an hour. We left to go across the street to grab some food quickly because I had not eaten the entire day.I get a call around 6:30 PM!!!!!!!!!!One and a half hours after they got ALL of the results!!!!!!!!!!They said it was pancreatitis and that an overnight hospital stay with fluids, medicine etc would be $1200-1300.My other option would be 1 hour for $500. When I went back, my dog was not in the room and I found that extremely odd. The vet repeated the options but then out of nowhere said that his condition was "deteriorating since he has been there" and actually those options would not matter given his condition. I was confused about how quickly everything changed. I asked what would he do if it his was his dog, he told me "put him down".I asked if he was on pain medication or fluids since he was deteriorating.The vet said NO!!! He left the room and dramatically/immediately came back with a syringe full of blood and said he took it from his abdomen and that he was internally bleeding out, his gums were white, he was puking, "taking a turn for the worse" and he needed to be put down.Everything seemed so scripted. I never saw this heartless vet, "Dr". Michael Severin again. Another woman rushed in to have me sign for euthanasia.They brought my dog in on a stretcher while he was puking up bile.He was put down around 7:27 PM.This vet didn't provide any relief for my dog nor communicated his condition.This "instant change" was actually a gradual one, my dog suffered in the back of this vet with no relief, fluids or pain medication for HOURS.He was not being monitored.On my vet bill, they said the dog puked multiple times and was shaking.When I wrote up the initial symptoms he had only puked once.I know that they left him back in the kennel while he was puking, in intense pain and deteriorating.They said NOTHING to me. They had all the blood results, did not monitor him and they DID NOTHING AND SAID NOTHING! They are quick to take money, but are unable to give a true diagnosis and treatment plan. READ THE REVIEWS!!!I regret taking my dog to this vet.It is a fucking racketeering and scam.Every person I talk to about it have had similar experiences at this place.I am heartbroken that I did not stay with my dog while he was in the back of the vet suffering.I failed my dog as a mom and will live with the choice of taking him to this God forsaken place.I hope it gets shut down but it probably won't with all the money they are bringing in.I rather have traveled an hour + away to get better treatment.They don't know what they are doing.The only thing they know is how to make money $$.I talked with my vet tech friends and have consulted with multiple vets and they this case was inappropriately handled and there was a possibility of stabilizing him and potential survival.If not anything and I had to put him down, my dog did not deserve to suffer like this.I have reached out to many people who have had similar experiences.I urge anyone that have had similar experiences to complain to LARA of Michigan and write reviews on all platforms.Something must be done!Heartless does not even begin to describe this place. An investigation must be done! Read Less

I came in this week with my 4yr old Pomeranian Pavlov, after my 2 other dogs had used him as a chew toy. He was really banged up and in pain, and generally feeling down about life. The staff, and the care they gave him here was exemplary. They were so kind, and gentle and extremely thorough that my boy is doing so much better just 2 days later. He had to have quite a severe haircut to assess and treat his injuries, and even during that process they kept me updated every step of the way to make sure I was happy with how they were treating Pav and how much hair they were taking. I can't recommend them enough. I found their fees to be manageable and fair. Honestly, they made a horrible experience as good as it could be. Thank you so much VES for all that you did for us - Kelly and Pavlov 🐶💖 Read Less

Excellent visit. Brought in my adult chocolate lab who was refusing to walk. From the first call taking my information to carrying my lab in through the door to our discharge everyone was very polite and professional, and took great care in answering all of my questions. The doctor was very gentle in examining her paw and leg, stopping immediately when she reacted to pain in her shoulder. A quick xray to rule out a break or fractures, injection of pain meds, some meds to take home and we were on our way. While we all wish emergency visits didn't cost as much as they do, I didn't feel the charges were excessive considering the type of treatment and quality of service. I won't hesitate to return here in the future. Read Less

I WOULD NOT GO HERE EVER AGAIN! my dog got bit on the nose by another dog, it was bleeding pretty badly. I brought him in and they took him to the back so blood wouldn’t get everywhere. Doctor comes in with the quotes and suggests that he gets sutures. Does not explain to me how deep the cut is or anything. I say no, that I don’t want him to be put under because I’m afraid.... and I did not get good vibes from them. So, I just ask for the antibiotics and inflammatory medicine... doctor comes back and says the bleeding looks like it has stopped a little and it will be a few minutes to get everything ready to go. I go to the lobby and I wait FOREVER. To the point where I have to yell out “where is my dog?” They come out and tell me the bleeding has gotten much worse all of a sudden. I could keep going forever about how awful it was... they gave him injections of things that I did not say yes to. Honestly, they were just plain rude. I basically had to fight them to get my dog out to the lobby and with me. I paid 400 something dollars for nothing. I ended up going to another vet that was so professional and nice. Explained thoroughly to me how deep his cut was and that he would actually need two sets of stitches. I do not recommend this place. Read Less

If you love your pet take them somewhere else. Absolute worst service I have ever received. The only polite person in that office was the receptionist. The vetinarian spoke 5 words to me before taking my dog to the back office to work on him. The vetinarian came back in with a $300 bill that I had to sign before he would even look at my dog. Wish I would have walked out before being seen. Read Less

Brought my 9 week old puppy here Wednesday night after he squished his paw and we were worried it may be broken. Vet examines his paw, he doesn’t flinch or whine. Tells us he thinks it’s broken. They take him, and we assume to start X-rays and pain meds, no. Girl comes back into our room and hands us a bill for $750!?! That’s absolutely insane!! They would not start anything for him without us paying that. Rude staff, seems like they only care about money. Never again. Awful. Read Less

Came in on a Saturday for my shi tzu. His eye popped out. They were able to get him in for surgery and all good to come home in less than 4 hours. He is not the most friendly dog but they won him over in his time of need. So far the healing is going great and they made sure to communicate all of his recovery needs to us. Read Less

STAY AWAY! UNSKILLED VETS AND TERRIBLE MANAGEMENT! LACK OF TRAINING PARTNERED WITH IMPULSIVE DECISION MAKING ALMOST TURNED DEADLY FOR OUR PET! Thankfully, I did not follow the vets advice of putting my dog down and followed through on a second opinion. We went from thinking our dog was in a critical state to having her back at home, happy and healthy. When I called to speak to management, Karen actually began to raise her voice, argue with me, and make harsh judgements. The funny part was I was calling to complain about not being listened to AND she wouldn't listen!! It's almost laughable. Do NOT take your pet here. There are plenty of skilled veterinary professionals out there who know the importance of listening to the pet owners to make a responsible diagnosis. Read Less

I had a very pleasant experience here. My poor baby (10 month old Kitten) wasn't well and needed immediate attention. Doctor Sweeton got me in within 20 minutes, had a diagnosis and treatment prepared. This is now my Harley and Quin's doctor for life! I highly recommend because they are very fast and efficient. Read Less

Actually (0) stars. My boyfriend and I just took our little kitty To this place because it appears to be the only place open at this hour. They took us right in. My kitty had an emergency that we did not want to wait until the morning for. We brought a poop sample for them to test as well. The male doctor came in, mind you I have no idea till this moment what his name is because he never introduced himself. He then helps me get her out of her cage which she usually refuses to get out at this point, which is normal, but then she for the first time got really feisty, never have seen her act like that . I take it it was because he rushed into the cage and just yanked her out. Didn't even let her get comfortable with him. Then I ask him if she feels warm and he's like well I don't know let's take her temperature and then immediately grabs the thermometer and puts the stick up her butt right in front of my boyfriend and I and my poor little girl was just crying the entire time. THERE IS A REASON VETS TAKE THE ANIMALS IN THE BACK SO THEIR OWNER DOESNT SEE THEM TRAUMATIZED! He then says she has no fever but "we can either give her antibiotics or you can do x rays and blood work" well alright, so why would we give my cat antibiotics if she has NO DIAGNOSIS..  at this point my boyfriend reminds him of the stool sample we handed off to the so called receptionist who said she would bring it back to the doctor. He says he tested it and then We ask him about the stool with the rubber band in it.. and his response "what stool with the rubber band" ...... Meaning this man just  literally told us he tested my cats stool but he somehow missed the one with a rubber band in it. First of all your dumb, second of all don't lie to your patients. The man had no idea what we were talking about because he never saw the stool. He then went on saying okay the two options are you can pay us $355 ...pause oh wait I made a mistake (gets his phone out and does recalculations) you owe us $375 for juSt antibiotics and then $895 if you want x rays and blood work. We then asked if we could talk for a moment and he steps out. We made our decision that this man was rubbing us the wrong way, something was off, we didn't feel right at all about this situation. Everything was off, and obviously the little one felt it too immediately when he tried grabbing her. We decided to get a second opinion and just pay $100 for the "office call and visit". Now (being a whole total of 10 minutes in the building during the visit that night) the nurse said she would be right back. The doctor then makes a knock on the door and in a second we over hear the nurse or "receptionist" whisper to him "oh they are just going to pay for the call and visit , sorry" and the doctor replies "okay" and stops himself from entering the room. And that was the last we heard/saw him for that entire 11 minute visit. At that point, the nurse came in asked for our payment and swipes the card and sends us off. They got their $100 for a whopping 11 minute visit that was with the doctor for a total of 2 minutes with no answers, treatments, diagnosis. Just 2 minutes of going over two different absurd crazy high prices that one would give my animal an antibiotic that may or may not help my cat (or even make it worse) because he had no diagnosis, no anything. And the other  was for him to aggressively grab my animal and probably draw blood right in front of us and take x rays. We then had one last thing to say to the nurse or "receptionist" and then we were off. We simply just asked if the doctor even looked at the stool that he said he looked at but then later had no idea about the fact there was a rubber band in my cats poop. And she replies.."what stool?" Well the stool we handed you 11 minutes ago that you took from our hand and told us that you would give it to the doctor to look at. It appears that the stool was never given to the doctor, the doctor never even examined the stool and my cat remains UNTREATED. THIS PLACE IS HORRIBLE. We were there for 11 minutes and we ran out of there. They have such bad bad bad bad energy, they have awful , idiotic , capitalistic vets for their doctors. This place is horrible. They should either focus on the health and wellbeing of the ANIMAL so they could actually make a positive difference and stop focusing on calculating numbers of insane fees and prices that you keep screwing up and recalculating. You are a disgrace to this community. Serve your animals right. They matter in this world as much as we do. Do your job and practice what's right. Shame on you. Telling everyone about you guys. Your a scam. Read Less

I was very happy with the service I received here. My dog was breathing strange when I got back from work and it turned out to be pneumonia. We arrive at 9:30 at night and we're seen within 30 mins. I really liked the front desk staff I had that night. She explained everything very well. The doctor was pleasant and not arrogant which made a change from the usual. The original plan of action was to keep our dog there overnight to monitor him but estimated at $1800-$2200 we just couldn't do that. They understood and found a different route for us. Emergency vets are always going to break the bank - which sucked - but at least I go to deal with pleasant people. I gave 4 stars because I think the building needs a bit of a facelift. Would recommend. Read Less

We arrived at 7 p.m. on a Tuesday and were immediately seen. The vet on staff quickly formed a game-plan, and before we knew it our dog was taken back to be stitched up. We couldn't be happier with the swiftness of the service. When we checked up with our personal vet afterwards, she said they did an exceptional job with stitching up his wound. That comment of satisfaction from her gave us all the confidence we needed that we made the right decision to go here. The only negative is the cost, however that comment can be applied to any after-hours emergency vet. Another reason to sign up for Pet Insurance! Read Less

Had to take my cat in after he got into some cleaning products (cats!) and it was nice to be able to walk in and get him taken care of. Staff was very friendly and nice and good with my cat. Vet was great and explained to me what could happen with this type of exposure, etc., and it is nice that they give you a breakdown of cost of treatment plan BEFORE they treat, since they want payment upfront. Sort of run-down facilities, but they are very clean. Read Less

Dr. Severin is a dispassionate vet. He truly needs to dismissed. This facility is a cold, assembly line mentality.  I took a rescued Dachshund who injured himself attempting to jump on couch. I was told by Dr. and Front Desk Technician,  " what did you expect was to happen, God didn't intend for long framed dogs to have such short legs". We didn't "dog shop" , we rescued a 5 year old, partially blind pup. Only remedy offered after $600 X- ray was to immediately have a MRI completed by a referred Neurologic Clinic with a general price quote of $8,000 to 10,000. NEVER PATRON THIS ESTABLISHMENT, Read Less

Last month I brought my foster puppy here after he bit through my computer power cord that was plugged in, to get examined to make sure there were no burns in his airway. I was told we'd need an X-ray of his lungs etc and they would give him an anti inflammatory in case there was any swelling in his airway. Obviously agreed to this and paid $400 before this was even done. When my puppy came back he was all wobbly and whining from the medication they gave him. They not only gave him an anti inflammatory but an opiate medication (which I see no need for, for an X-ray, nor was it discussed. puppy was sick (whining, weak, diarrhea) from the medication for hours after we left the vet) The vet came back and told me the lungs and airway looked fine, but that we would need emergency surgery costing over $3000 because the puppy had a foreign body in his stomach that was "adhered to his stomach lining, looked like it had been there a long time, and was not moving." vet told me he was concerned this was a penny or a watch battery and needed to have surgery right away before it perforated his stomach lining. I explained to him that this was a foster puppy and 1. I would have to check with the rescue where I fostered him through because I didn't own him and 2. Already spent $400 and did not have another $3000 to spend right that minute. The vet made me feel very guilty about the situation, and that the puppy could die if I took him home without treatment. I asked the vet how he could tell the "penny or watch battery" was adhered and not moving since an X-ray was a still picture and can't get that in depth, and he gave me a very vague explanation. I told the vet I could not do the procedure. He seemed very inconvienced with my answer, and left the room after again making me feel guilty for my response. Later in the month I took the puppy to the rescue organizations vet (after monitoring him closely for behavior changes, etc), we did repeat X-rays, compared the two, and the object was gone. I was told by my family vet and the rescue's vet that the emergency vet was way out of line and scared me for no reason because most small coins, or small foreign bodies pass on their own. I feel like I was pressured into something that was so unnecessary, and could've actually put the puppy in more harm. Obviously if the puppy was symptomatic and the foreign object was not moving after repeat X-rays, I would've done the surgery. On a positive note the vet techs were very friendly and personable. I remember talking to the vet tech and apologizing to her for not being able to afford to do the surgery right then and there (I know...that's how guilty he made me feel) The vet tech could tell I was shook up, she gave me almost an embarrassed look, and told me "just follow up somewhere else just to make sure things are getting better and not worse, you don't have to do this here" so moral of the story just be cautious if you go here, ask questions so that you aren't being pushed into something unnecessary. Also we adopted the puppy, and he is doing wonderful!Read Less

Warning: PET GUARDIANS- PLEASE READ I would give this place 5 stars as emergency vets are busy by nature but my past three or four experiences with different pets here have been nothing but kindness and quality care. This most recent time however has drastically dropped my rating of this business. Negligence is the word that comes to mind. I was appalled to find out that my cat who had suffered the trauma of a dog bite, had her IV catheter left in her leg all weekend til we could get into our regular vet. I was not aware of the fact that it was an IV under the bandage and that not only did it cause her MORE pain, it caused her to get a fever. Not only that but they did not send her home with pain meds which she received promptly at my regular vet. This just does not make sense to me. When I called today, the employee informed me it was a mistake and should not have been overlooked. An "I'm sorry" is just not good enough for me. If I'm paying the insane amount you charge for quality vet care I expect to receive such treatment. Please clean up your protocols. Moral of the story: pet guardians, educate yourself and ask questions about everything while you are there!! Read Less

My dog was in for bloody stool and vomiting.I was super worried about my dog, of course.When I was in the room, the doctor did not introduce himself and he basically was asking me the general questions.The prices were pretty expensive. It was 500 for Xray and blood work. But I do understand.But then he told me after that the total was 719.And then he went to do the work on my dog,then called me and told me it was close to 900!I was stunned by the price. Overall, I love the service. They answered my questionsbut I do not like the pricing. Read Less

Last week, I woke up to find my kitty had passed in the night. I took him in to this facility and they took care of the cremation/burial for me. Such empathetic, compassionate, sweet, and professional folks. I couldn't have asked for better treatment at such a sad time. Read Less

Very friendly, compassionate staff not only to our pet but to us as well. We were very anxious going into the vet and besides the issue that brought us in, we had a great experience. I felt comfortable leaving our dog while they did care knowing she was in good hands. Every person I met and cared for our dog displayed the affection, compassion and genuine concern that I would expect in a vet. This is the second time I have been back here and both experiences were very thorough and successful. Prices are a little high, but it is emergency care. Basically it is within walking distance from our home. So the convenience factor was more important to us than the price. Would recommend to anyone. They take great care of the animals.Read Less

I took our Yorkie, Lucie, in at 8:00pm because of constant wheezing, the staff, Dr. and all who were in the office couldn't have been more helpful, concerned and sweet! They even called the next day to see how she was doing!!! Very, very satisfied with the experience. I hope she never has an emergency situation again, but this is where we would DEFINITELY go!!!! Excellent service!! Read Less

I really appreciate the care that I received for my cat. He was in a lot of pain & all the people that worked there treated him as if he was their cat. He was given everything he needed to get better at a fair price. Not to mention they called a few days later just to check on him. Would tell anyone that has a need for an emergency vet to contact them, they offer the best care ever!! Read Less

Very fast in getting to us and very thorough exam of my dog. Took time to listen to my questions and concerns and explained their diagnosis to me. I really like that they provide a written outline of fees before treating. I've taken my dog here several yes over the years (usually late at night or on a weekend) and have always been treated great.Read Less

This place is great. The people were very nice and took excellent care of my dog after he ate a package of raw chicken at 6:30am. I would have given them 5 stars, but they are pretty pricey (which is expected to an extent for emergencies anyway). Read Less

It was a Saturday night around 10pm and my 2 year old bullmastiff mix was seen within 5 minutes. I was afraid she had pancreatitis or bloat. The vet doctor suggested a blood draw and a 2-view x-ray. I asked her if we could just do one x-ray for now ($145) and then do the second if something looked suspicious. She explained the risks but was happy to accommodate. In the end the pup was fine, it was $310 worth of peace of mind. The clinic visit was $80 and they said if we needed to come back within 24 hours they waive the visit fee. I was there for an hour and a half total and everyone was very friendly! Read Less

Our beloved family dog was hit by a car last night and taken to this vet by a good samaritan. Our dog suffered a broken back and internal injuries. My family was out looking for our dog and didn't find out he was hit and where he was until about three hours later. This vet gave him no pain relief medication and let him sit in pain and suffering for over three hours until my family arrived and agreed to pay for whatever costs were incurred. What kind of vet allows an animal to suffer like that? Due to our dog's injuries and prognosis, we took the Dr's advice and made the decision to put him down. I'm disgusted that this practice allowed our family member to suffer in pain like that without even a little pain relief for hours for fear no one would come to pay the bill. Their bottom line is getting their money, not helping animals. Read Less

The one thing VES has in it's favor is that it's close and most of the staff was nice.  Unfortunately, one vet didn't leave you with confidence in his ability or bedside manner.  It felt like my emergency was an inconvenience to Dr Severin and his response to the situation "gee I don't know what's wrong" doesn't leave you with confidence in someone's abilities.  Although there's no doubt in my mind that when he said that he meant it and I realize these vets are inexperienced but you are paying good money for the services rendered and that isn't good enough.  Wait time was excessive (the first visit almost 3 hours and the next two visits about an hour each). Lastly, the hold your pet hostage until after you pay.  That's not done everywhere. Read Less

Took Coco, 1 1/2 year old Bichon in for problems and they had her in, xray and test, results, shot, and meds in just over 1 hour.  Thank God because this was serious.  Great place to take you pure breeds....thank God for these professional!  The price was more than reasonable. Read Less

Okay, so I went to this place because it was the closest to where I live and the situation was dire. My dog had a possible spinal injury, and I took him in the early hours of the morning. First, the pricing is outrageous. I understand that this is an emergency vet, and employees should be paid for appropriately for being there all night. I guess the main issue I had with the pricing is that it is due at the time of services and they really are predatory with their pricing, there are not payment plans, they won't send you a bill to pay later. What happens if you can't pay? Your pet just dies?Second, the doctor roughly handled my dog, which like I've already said MIGHT HAVE A SPINAL INJURY. When he or the staff would carry him, there was absolutely no support for his back or back legs. After all of the tests, the vet had no diagnosis. He was completely unhelpful as far as what was going on with my dog. He did take ONE xray, which I took to my primary vet in the morning. Even my primary vet couldn't believe how "unfocused" the ONE xray was. It felt so half-hearted. The staff was nice - so that was a plus. But we did have to wait longer than I expected just to have the vet come in and see my dog, even though I was the only person there. Read Less

I would not recommend. We had a terrible experience here. Our dog has a history of bladder stones. He had blood in his urine so we took him in to get an X-ray. They came back and told us there was a large flat stone and that they could do the surgery on the spot but we opted not to since this place was so expensive. We took him to our regular vet for the surgery, they cut him open and found no stone. What they diagnosed as a stone was just scar tissue from his prior two surgeries and he most likely had a bladder infection. They caused us and our dog distress and over a thousand dollars. Read Less

I had read all the reviews on Google and Yelp prior to my visit and for a second was prepared to be greeted by Doctor Nick from the Simpsons. He would come in, shake my hand, kill my cat, say "oops" and then hand me a bill for $1000.This experience is why I hate Yelp--because it gives the power of the pen to the undereducated and mentally insane. And it ends up harming a small business. I was in need, late at night and seeing my cat suffer was breaking my heart. I had to take her in at 10pm. She had been sneezing for four days and it was getting worse each day--to the point she could not sleep and was swatting at her irritated little nose. She was not herself. I arrived and the vet and staff were friendly, efficient and professional. They asked a bunch of questions. The examination room looked clean and more importantly felt clean. After examining my kitty they determined she had an upper respiratory infection and administered some antibiotics by injection and as well, an after-care oral and eyes antibiotic regimen. It was not inexpensive. I would also say I was expecting to pay more. It was about $270 for maybe 15, no more than 20 minutes of actual hands on care from the vet and staff and the medication. I was in and out in less than 60 minutes--registration, waiting, exam, consultation and checkout. Some might say that's expensive, but my cat is well now and my conscience is clear.So what does one expect for 24 hour emergency care? A dollar menu? VES is not a normal animal hospital with a 30 year old established clientele and mostly appointment based business that can predict its output and control its revenue. VES is an a la minute service which has to overstaff to meet the unpredictable needs of pets and their, sometimes stupid, owners. While they have similar prime costs, they are a specialized service with zero predictability. I presume this why they cost more--to stay around. They are also not a charity nor a non profit. They are an emergency services business with zero competition. Yet, they performed like there was another 24 hour vet 1 mile away with lower prices. They got me right in, moved fast. They were high level and detailed. It was quality care. Not for a second did I feel I was getting second rate service or taken advantage of. I am aware enough to know I was seeking veterinary care at 10 pm at night. There is a cost to that. I've lost pets before to illness and as a boy experienced having the family dog undergo emergency surgery. It's a sad time for sure and emotions are running high. But to think that these folks don't care about your loss or pain, that they lack empathy and are just there to murder pets and swipe credit cards is just pathological. Frankly, the comments about them "preying" on worried and helpless pet owners are absurd and unfounded, from undereducated and mentally ill people.While I sincerely hope that I never have to see them again, I recommend VES without reservation and am glad they're only 10 minutes away from my home. Read Less

I hate this place !Very unprofessional and rude I don't even know the doctor name because he didn't even  introduce himself. One of my worst nights.they didn't  even know what's wrong with my dog. All they gave my dog was bunch of pills so he can be OK for few days. Was there last than 40 mins service was horrible and looked at my dog so quick. Walked out paying 300 some dollars All they said was his symptom can be treated by pills. he got more sick  now He is gone ! Never recommend this place to anyone. My biggest mistake for going this place! Read Less

This staff is wonderful. You can tell they love animals. The doctors are also friendly and patient.I've had to take my kitty here twice. It would seem her life's mission is to get sick only on weekends and holidays. I take her to her vet and its sunshine and rainbows...two weeks later it's 9:30 on a Saturday and she's crying and peeing every five seconds. Off to EVS.I will say, both times they have treated her well, provided medication and she has been back to feeling like herself in a few days. However, both times I walked out paying over double what they "guesstimate" was over the phone. I agree with the reviewer who said they take advantage of your need to be seen off hours and your desperation to get your furry friend feeling better. This place does well and the staff is knowledgeable and helpful, but they are EXPENSIVE. Very, very expensive. There are fees on top of fees on top of fees. However, my pal needed to get better so I will fork over the cash.I don't like the charge, but if you're local, need an emergency vet, they'll do the job. Read Less

I find that this emergency clinic takes advantage of the situation with worried owners of sick animals they overcharge overpriced everything I've taken my animal there once taking multiple x-rays were only one was needed on a fairly small dog I would not recommend this clinic to anybody for what they charge. $600 later we left with some medication and a lack of a diagnosis. Read Less

If I could give this place zero stars I would. Was charged $785 dollars when they claim nothing was wrong with my dog. Obviously we took our dog there because we were desperate in the middle of the night. They know that and they take advantage of it. If you claim there is nothing wrong with my dog why did you give him morphine without consulting me first? The vet himself couldn't have been more unfriendly, and cold. So disappointed I made the decision to take my dog there. Read Less

Our 15 year old Cairn Terrier mix, Lulu, had an unfortunate emergency that left us scrambling for an emergency clinic. After several calls with no luck, EVS came through and saw her right away.The office is extremely clean and organized -  I am very scent sensitive, and was very pleased to find a non-stinky veterinary office. Lulu needed the works done (X-ray, oxygen, overnight stay for monitoring, and medicines) and rightfully so - it was a true emergency and her life was in imminent danger. In these cases, you expect the bill to be high - if it were a person, the same would be true, and our Lulu is just that. Overall, our family was treated with respect and dignity, and Lulu is doing so well as a result of their care. These situations can be emotional, stressful, and more, and we were at ease knowing that our baby received top notch care. Thanks so much to Dr. Morgan and the professional staff at EVS! Read Less

I took my dog here last weekend for an eye infection (I think) in the understanding that there was a $90 Emergency weekend fee.  After leaving I had spent $350 for them to do multiple tests, get some medications and tell me to see my vet on Monday because they did not know what was wrong.I understand doing tests if the simple treatments, eyedrops in this case, does not work.  But instead of giving me the $27 eyedrops and telling me to see my get Monday if they didn't work they instead tested for things That of course came out negative. Another thing that irritated me was that there was the $90 Exam fee which I was fine with but that only gets you in the door.  There's also an $85 'Diagnosis' fee, so you spend $90 to get an exam and then another $85 to find the results of the exam?  The worst part is I never received the actual diagnosis!  I left with them telling me they were unsure and to see my vet.  Luckily, after giving my dog the eyedrops he was perfectly fine.  I just don't understand why I didn't leave with a bill including only the exam, eyedrops and maybe the pain mess keeping it under $150.  The staff was extremely friendly and you could tell they liked being around animals.  I just wish the prices weren't so ridiculous.  I would have otherwise gave 5 stars and recommended this place to everyone I know. Read Less

I think this place honestly needs to be reported to the BBB. I took my animal here frantically worried (like everyone else is) that I was going to lose him. The Veterinarian was fairly young and had "no idea" what the diagnosis was but quickly offered that I do two X-ray's and bloodwork for $655. Not only that but said he recommended 4-5 hours of oxygen treatments for $50/hour. During the duration of this visit the vet had him in an oxygen chamber so I had asked if it was improving his symptoms and he replied with a no. This was before even treating my animal. They have a $75 office fee as well. When I was leaving I asked the Vet again... Are you sure you didn't notice anything abnormal in his mouth? And he denied it but quickly went back to where they kept my dog and he agreed then that he did notice a "little gum disease."After all said and done. If it's a *normal* time of day (which usually isn't the case obviously when you are seeking emergency care for an animal) just check out your local veterinary office first!!! I fully recommend Gasow Vet Hospital in Birmingham. The vet came up with a plan of care quickly and at half the cost this place came up with and it was including an overnight stay, X-ray, blood work, an enema AND medications. Read Less

Our dog had a seizure around 3AM and we freaked out!  We had never seen that happen before and it was terrible.  I called them and they were super nice on the phone telling me to come in on my time.  We rushed our dog over.  We were seen immediately.  The nurse told us info about seizures and took the dogs temp which was ok.  The doctor came in to see the dog 10 min after.  He was very kind and nice to the dog making her feel safe.  He gave us 2 options to run a blood test to see if she had toxins or to leave her there on seizure watch.  We opted for a blood test.  It was not overpriced simply emergency vet prices.  we were in and out for about $400.  I would come here again if anything ever happened to my dog again. Read Less

Dr. Breen and the staff took excellent care of my dog (and me) during his recent ER visit. Dr. Breen explained in detail all of the procedures, medicines, diagnosis and prognosis in addition to the breakdown of costs. I got the help we needed quickly & accurately. Another great feature is the typed information regarding everything about the visit and future care. It is easy to just nod and say yes then get home only to realize you don't remember a thing. The staff encouraged me to call if I had ANY concerns. I highly recommend them. THANK YOU!!! Read Less

When my dog was very sick and was taken to a few different vets, it was VES that diagnosed my dog with a very deadly disease that required intensive in hospital care. With out them my baby would not be with me today. Read Less

This place is a total rip-off and they don't treat animals with respect. They yanked my dog around like she was a piece of furniture or something. The staff seemed aloof and uncaring. The vet was busy and seemed like she didn't want to be bothered seeing my dog. She never even came out to give me final instructions - she left that to her staff. To top it off, the bill was over $400 for what was really a minor emergency. Never again. Read Less

Several weeks ago I went to Veterinary Emergency Service to have my cat checked out, because he had health problems. It was an emergency, as he ended up having a blood clot in his leg. Vet Emergency Service was open on the weekend when other animal clinics were closed which helped us treat our cat. The staff was very helpful to me because they gave me practical methods to help my cat in addition to medication (warm towel, rubbing his leg to loosen blood vessels). The diagnosis they gave of a blood clot and heart condition explained his further health problems that I observed. Our cat passed away recently before I could arrive at the Vet, and the veterinarian showed compassion and allowed me time to spend in the emergency room, as well as handled the details of cremation for me. What was most helpful to me was the personable care given to me at that time by the veterinarian. Read Less

This clinic is only interested in the amount of money you are able to bring in. They are not interested in the well being of your animal. We took our dog in Christmas Day because her glands were swollen and she was throwing up. We were told to bring money with us. The vet then diagnosed our dog with a severe infection and gave us antibiotics to give to her. The dog was not getting any better and we took her back Dec. 30,2007. Again we were told the dog had an infection and they were going to check her blood work and had to do a "procedure" cutting open her gland to drain it.We not only paid for the "procedure" but also more antibiotics. Our dog wasn't getting any better so on Jan 3, 2008 we took her to the family vet, where she was diagnosed with lymphatic cancer. At which time we had her put to sleep. When we went to Veterinary Emergency Svc. the vet specifically said they would check for cancer when they took her blood sample. When we picked her up from her procedure,no one there said anything about cancer, they only treated her with antibiotics, and antiinflammatory medicine. Talking to neighbors and friends I have now learned of others who had bad experiences with this company. They are incompetent and seem to only want large sums of money. We were told when we got there that we had to pay before they would do any test on her. Our dog was only 5 yrs old. The only "good" thing about this clinic is that they do tell you to bring money with you Read Less