Do not take your animal here! We took our dog here for about 2 years and at first they were very attentive. Anything that was routine was fine, but then our dog got very sick. At first, the problem seemed straightforward, but four months in we were still trying different medicines and making no progress. We kept calling and they did not seem concerned. After the last round of medicine did not work, I asked to please speak with the vet to know what our plan of action is because our dog had been sick for so long and was not getting any better. They promised they would respond and when we got there to pick up the medicine they told us that the vet could only talk to us in a week after we'd been asking this question for months. We asked if we should seek a second opinion to try and better figure out what was going on and they said that wouldn't be helpful at that time. We told them that our dog was worse than ever, had lost almost 10 lbs (for a 40 lbs dog) and was having diarrhea and vomiting. They did nothing. We finally rushed our dog to the MSU Veterinary clinic and they had us stop EVERYTHING this vet told us to do. Within days our dog was starting to feel better. We have been with them ever since and our dog is leaps and bounds feeling better than she ever did with four months of medications, special foods, and endless amounts of phone tag just to get resources from this vet. We left a message for them telling them that we were bringing our dog to MSU ER and they never called us back or checked in. When we called asking for our dog's medical records they said they heard about the ER but never asked how our dog was doing. When we asked for our dog's medical records for MSU they made us wait two days and charged us $40 to print out paper because they didn't have "good luck with email." Lastly, when we went to MSU ER they treated us excellently and told us it was critical we came in. Our dog was very anemic and that vet emailed us constantly checking on our dog because of her condition and squeezed us into a specialist within a week. When we were in the waiting room at the MSU specialist we met another woman there. She was asking about our dog because she is so young. We told her the whole story and she asked who our vet was and my dad told her it was someplace on Sandhill. Her face got very serious and said Dr. Sue by name and said they left this place too because they cost them an animal. When we called Sandhill to let them know that we no longer will be doing business with them they said "thank you," and did not ask any other questions. Please take your animals someplace else. Although they seem nice at first, when you really need the help they leave you hanging and it could cost you your animal's life. Luckily we found that out before it was too late. Read Less