I regret taking my turtle to these people last summer when it was sick. I was charged $89 UP FRONT and told nothing was wrong with her. The entire appointment was a joke, I was talked down to the entire time and wasn't listened to. The next day my poor turtle died. RIP. Today marks her birthday so I figured why not leave a review in Franklin's honor? If you love your pet, take them elsewhere. My advice to the staff: learn how to LISTEN and actually show some COMPASSION for pet owners! Read Less

We took our dog in who was quite sick. It was a very stressful and vulnerable time for us. It felt more like a used car lot than a medical facility. More sales than compassion. All they were after was a signature authorizing excessive testing and treatment. If you need to go here please ask questions and slow the process down until you are comfortable and understand. I ended up leaving due to feeling so uncomfortable. Read Less

Middle of the night vet misdiagnosed my dog because he couldn't understand English very well. I'm sympathetic to people who are learning English as a second language but in this emergency situation it was very dangerous for my dog. Also, they are very serious about paying up front and signing lots of paperwork before they will look at your pet. I understand that they need to do this due to bad luck with previous customers but it is very frustrating when your pet has an emergency. I will likely use this emergency vet again only if there is no other option around and my pet has a very obvious emergency that can be easily diagnosed without discussion with the vet. Read Less

The most amazing staff they take such great care of our dogs!!!! I will never take my girls anywhere else.... They are caring and patient, so nice and make you feel like you can rest easy kning your pup or cat is in great hands... EXCELLENT SERVICE PAW'S & XENA LOVE YOU ALL! Read Less

My second time utilizing emergency care for one of my dogs and I am just as pleased with the care as the first time. The doctor and the staff was very kind and informative. The doctor reviewed the X-ray with me and made sure that I understood everything. Although I was not able to afford all the treatment they offered, which was reasonable considering my dog’s diagnosis, they sent us off in much better shape than when we came in. Lisa was beyond helpful and if there was a word more generous than compassionate it would be what I would use to describe her in particular. She answered all 1 million of my questions (this required her running back and forth frequently) and provided me with enough information to provide the best care I could considering I was not able to leave my dog with them overnight. Within less than 24 hours my dog has slowly shown signs of improvement due to Lisa’s efforts and if it wasn’t for the excellent care my dog received he wouldn’t be progressing as well as he is even though we aren’t out of the woods just yet. I wouldn’t hesitate to return if the need ever arose in the future. Read Less

They are very helpful. Have been there with a few animals, but when I took my cat for an emergency I had to wait a very long time. I am running on the assumption that there was an emergency in the back since there was nobody there at that time. I would still recommend this place to anyone. The staff and the doctors are so sweet! Read Less

I brought my kitty Beans into emergency care late night the Thursday before Memorial Day weekend. The vet techs and doctors there past 11pm were caring and patient and treated my kitty with such care. I commend the staff who takes care of sick animals 24/7, especially during a holiday weekend. Seeing as how Beans was in their care all weekend I was pretty shocked at how reasonable the bill was. I am so glad I live nearby and have such reliable emergency care for my pets should the unfortunate need arise. Read Less

I am so glad we took Eddie to your place! All of you are so special to us. Especially Dr. Hass. Thank you so much. You were so informative and caring at the same time. Ya all were there for us at all times - it made it easier at the end to know that she was in such good hands. Thank you for being the "Care Specialists" that you are it helped at the end to know that she was getting the best care we had to offer her - YOU! Read Less

Amazing service.  They have been so good to deal with.  There the only ones that have taken care of my dog Paws.  I can't say enough good things about this vet.  Dr Julie is knowledgeable an goes out of her way to help me an Paws.  Never a issue with anyone there.   24 / 7 u can count on them.  Thanks for the good service... Read Less

This place is amazing! I took my cat, Mack, here to recover from PU surgery. We ran into some unavoidable complications. These guys were so helpful and knowledgeable. My cat can be a brat to strangers, but they were so good to him regardless of his attitude! I will always recommend this place to others. Thank you for your kindness & generosity!! Read Less

Very friendly, knowledgeable staff. Prices are good too. We took our 14 week old fur baby there, she had parvo. They saved her. She definitely wouldn't have made it without their help. We are very thankful to everyone there. Read Less

These guys saved our dog's life from being poisoned. I am eternally grateful for everything they did and actually listening and taking down notes in how our dog is used to being treated at home. Our dog needs a lot of love, attention, and human contact. They gave me their word that they would treat him the same way we treat him and they followed through. Thank you for saving our dog's life. Read Less

We brought our 3 month pup in after going to the Novi 24 hour vet off Novi Road and ten mile. That place was aweful from start to end, charging us 400 dollars for telling us our pup has Provirus. We left there in shambles stressed knowing our pup will die if not treated. The next day we researched which vet to take her to since it was Christmas day, that limited our choices but we are happy to say our pup is now home after a week of treatment. The staff at VCS we felt was great! Not sure how we are gonna pay for all this but we had to save her. Read Less

Horrible horrible place. First they have absolutely no people or pet manners. The dr immediately wanted to run $600 worth of tests instead of just doing one thing at a time. An x-ray immediately showed that my dog had blader stones with one stuck in his urethra. They wanted over $3000 to perform the surgery. I had them empty his bladder and followed up with my vet first thing the next morning. Not only did they lie on their report and say they did a procedure that they didn't do, but also had unreadable x-ray films. So after paying them $400 for nothing, I went to my own vet who had to redo the x-ray and did the surgery for $1200. This place is horrible and I would never take a pet there again. Read Less

Horrible horrible place. First they have absolutely no people or pet manners. The dr immediately wanted to run $600 worth of tests instead of just doing one thing at a time. An x-ray immediately showed that my dog had blader stones with one stuck in his urethra. They wanted over $3000 to perform the surgery. I had them empty his bladder and followed up with my vet first thing the next morning. Not only did they lie on their report and say they did a procedure that they didn't do, but also had unreadable x-ray films. So after paying them $400 for nothing, I went to my own vet who had to redo the x-ray and did the surgery for $1200. This place is horrible and I would never take a pet there again. Read Less

Absolutely awful. Took a bunny in to get help, was clearly dying and they turned us away over $78. I honestly cannot believe how we were treated there. Not a care at all. They would have only had to wait about 6 hours for the money and offered to leave all forms of ID or wait there till the money was clear in the bank but was still turned away. Absolutely outraged. I understand they get people who dont pay but we tried everything to make them comfortable with knowing we would pay in just hours. This was not even our bunny, it was our daughters friends bunny but its still very upsetting that all we could do it watch this poor bunny suffer because " they dont have the authority to just look at it with out payment" sounds to me these people need to find a new profession cause doing right over $78 wasn't worth their time. What a disgusting display of humanity.Read Less

Absolutely awful. Took a bunny in to get help, was clearly dying and they turned us away over $78. I honestly cannot believe how we were treated there. Not a care at all. They would have only had to wait about 6 hours for the money and offered to leave all forms of ID or wait there till the money was clear in the bank but was still turned away. Absolutely outraged. I understand they get people who dont pay but we tried everything to make them comfortable with knowing we would pay in just hours. This was not even our bunny, it was our daughters friends bunny but its still very upsetting that all we could do it watch this poor bunny suffer because " they dont have the authority to just look at it with out payment" sounds to me these people need to find a new profession cause doing right over $78 wasn't worth their time. What a disgusting display of humanity. Read Less

Many, many thanks to Dr. Mair and the care team at VCS. They are outstanding! Diagnosed an ugly disease that the former primary vet had missed for months. Set us on the right path for treatment and care. We have moved our pets to their primary care service and are most comfortable knowing Dr. Haas, Dr. Mair and the whole team will be caring for our pets. We are blessed to have such wonderful, knowledgeable caregivers for our boys! Read Less

Terrible -- my cat had a UTI - the evening vet wanted to put her down vs give her the antibiotic shot she needed to get better. Such a shame - we had taken a cat there years before and saw the same vet and put our cat down -- this happend in 2012 - and 2014 --- My cat a year and half later is thriving and doing fine - glad i got a second opinion. BEWARE if you love your animals and would like to keep them alive and well.. Read Less

It is rare when you find a real gem in your local community, we have one of the BEST here in the Milford/Highland area in VCS Pets First. It isn't just part of the business name it is the way they do business. Peter, Julie and all the staff at VCS are the greatest. We have 3 beagles and 2 cats and whatever stray Jen decides needs care and they do a fabulous job. Ivy just had a mast cell tumor and a toe removed on Thursday, came home on Friday and is doing fabulous. Peter and Julie - you have my love and eternal gratitude for all that you do with the animals as well as their people, especially at this difficult time for Jen and me. Read Less

Thanks so much for all your help with Nina, I was so worried when Ibrought her in, Dr. Julie, I appreciate your down to earth approach and feel confident that Nina will be on her way to recovery that should bring her to a home that will love her and take good care of her. Thanks so Much. Read Less

Took Izzy, my 3.5year old Dachshund, on recommendation from my vet (Dr. Eby @Northern Animal Clinic in Midland) to Dr. Hass and her team of specialist. Izzy's rear end went limp after a back injury. I had an appointment within 24hrs from when I called, she was in surgery 2 hours after arriving and got updates throughout the day of surgery and post-op today. I would without a doubt trust and recommend them to anyone. Read Less

The nice techs helped me carry my puppy from the car(my puppy could not move he was hit by a car on M-59)they saved him, he was in their care for 3 days. I love this ER Clinic and their staff. Please trust that i would not just leave my loved puppy in just any ones hands. They are great!! Read Less

VCS is a wonderful 24 veterinary hospital with an exceptional staff. When we found out our Rusty Bear had bone cancer, they came to our rescue and helped him when no one else would because of financial issues. They even did surgery the day we went in for just a consultation because they didn't want him to have to wait. We couldn't have asked for a better clinic or better care for our baby boy! They took such good care of him and gave us constant updates even in the middle of the night (Like we requested)! Rusty made a lot of good friends at VCS and they treated him like a VPD (VPI, but dog)! Thank you for your warmth, caring and extreme generosity! We will never forget all that you did for us and our sweet boy! Read Less

This place saved my cats life. My cat had a blockage and could not pee. I called two other places and they wanted cash or check up front. This place let me make payments. They cared more about my cat then the money. I would not go any where else. Read Less

My puppy goes there. I got the puppy package which ended up being the cheapest for spaying and shots out of everywhere else around (I called around) and i've had no problems with them so far. I also like it because if there is an emergency (they're open 24 hrs.), my baby's file is already there. As soon as we walk in they all know her by name and everyone I've talked to has spoken understandable English. I also work in the Milford area and everyone I've talked to about this place has said it's a good vet so I've never talked to anyone that had something bad to say about it. It must have gotten better since '07 (seeing the older reviews), because I would recommend this vet. Read Less

Dr. Hass, her staff and all her veterinarians that work at VCS have done a great job taking care of our pets. We have been clients on the emergency service as well as the general medicine service. Unfortunatel , because of the services they provide they see some very sick animals and not all of them survive. I am confident they all got the very best in care. Also, our family is not intimidated by dealing with people with accents, as long as they do a good job, try not to be so narrow minded! Read Less

Ive been taking my animals to Dr Hass for many years now. A year ago, with care and concern Dr Hass saved my mastiff. It took many months and a lot of encouragement on her part....but she saw us both through. Just recently my cat had to go there on an emergency. He has kidney stones and was in renal failure. The first week was touch and go. I didnt think he would make it, euthanasia was discussed asking Dr Hass if she felt he could pull through this, when she said yes, I hunkered down for another week. Well to my joyous suprise, he turned around. Granted he still has issues and still under the care of Dr. Hass, however I have him home with me and I still find the entire staff there caring and considerate in his follow up care even though I am sure I am a pest. Read Less

I will always remember you for what you did for my big girl Stormy (Great Dane) she is here today because of you, ALL OF YOU there at your ER Clinic. When I called and spoke with a technician the other night i had NO idea that Stormy was as sick as she was and that her life in such danger i learned that night what a ""bloat"" was, the ER doctor and staff of technicians had to come out to my car you get her in the clinic because by the time that i drove there her bloat conduction had become very bad very fast. They keped me at ease the whole time and where all very informative when i left the clinic i felt really scared because Stormy was in sugary right then but the Surgeon called me shortly after I left and told me that all when well with Stormy and she will be okay. Thank you, thank you so so much because I'm typing this in my bed with Stormy next to me and her head on my lap. Read Less

Dr. Hass and the people at Veterinary Care Specialists were wonderful and so understanding as we dealt with our dalmatians heart disease over a years time, and were especially caring when she had to be put down when her body gave out on her. We would definitely recommend the clinic to anyone seeking excellent pet care. Read Less

I have taken my 2 cats to Veterinary Care Specialists on numerous occasions. I find the entire staff and doctors to be informative and friendly! I live a distance away and pass a few other Veterinarian clinics just to take my cats to that one ...I recommend Veterinart Care Specialists to everyone I know. They are the best!!!! Read Less

Over the weekend I had an unfortunate event with my beloved 4yr old Golden Retriever, Katie. Katie, bless her heart, has a passion for food, therefore she ate an entire 6# ham and followed up with some dessert, the entire chocolate cake! As a result of her gluttonous ways, she bloated. I rushed her to Veterinary Care Specialists in Milford, MI and they were simply amazing! I was freaking out, but they were on it. They not only saved her life, but they were kind and understanding with me, the completely freaked out pet owner. I cannot say enough about the great care both Katie and I received. If your ever in a situation, trust me, Veterinary Care Specialists is the place to go! Read Less

I had a few experiences with Veterinary Care Specialists, the most recent with my dog who became very ill very quickly. The staff was understanding, knowledgeable and answered all my questiions with a great deal of consideration. I not only felt that my girl was well taken care of, but so was I and my family. A great group of dedicated staff who really care. Read Less

Wow! Amazing veterinary care! Over the weekend I had an unfortunate event with my beloved 4yr old Golden Retriever, Katie. Katie, bless her heart, has a passion for food, therefore she ate an entire 6# ham and followed up with some dessert, the entire chocolate cake! As a result of her gluttonous ways, she bloated. I rushed her to Veterinary Care Specialists in Milford, MI and they were simply amazing! I was freaking out, but they were on it. They not only saved her life, but they were kind and understanding with me, the completely freaked out pet owner. I cannot say enough about the great care both Katie and I received. If your ever in a situation, trust me, Veterinary Care Specialists is the place to go! Read Less

I am so glad that we took Teddie to this place! All of them are so special to us. Especially Dr. Hass. They were informative and caring at the same time. They were there for us at all times - it made it easier at the end to know that she was in such good hands. I want to thank them for being the "Care Specialists" that they are - it helped at the end to know that she was getting the best care we had to offer her Read Less

I have a lot of animals and the folks at VCS do an extra-ordinary job caring for each one. They are there for me 24/7 and as 24 hour hospitals go they are very reasonably priced. Their doctors really take time with my pets and answer all my questions. Read Less

Having Toby in our family for 13.5 years has truly been a blessing. She taught us so much about love and life. So many wonderful memories help to bring peace to our hearts - where she will live on forever. Thank-you Dr. Haas and all of the Vets and staff at VCS for your tremendous skill and good counsel. We know that Toby's last few years were enhanced because of you. Read Less