great staff, clean place, and pretty comparable in price from other 24 hr providers. Our lab recently had surgery and needed overnight care so we took him here. Everyone was so welcoming and friendly. If something urgent comes up, I would definitely recommend AEC Read Less

Have spent several rough nights here with different pets and always receive exceptional care. Ina, our tech tonight, was a godsend. Truly an angel and gave me great comfort through a very tough decision. THANK YOU INA! Read Less

This is the best emergency vet I have been to. The staff was great and very caring and compassionate when I had to put my cat down. I received a sympathy card with nice messages from the staff. I only wish this place offered regular vet services too. Read Less

We had a great experience at AEC in Novi. Dr. Robertson did a great job explaining what the problem is and how to fix it. Our dog had an Obstruction in her intestines. Dr. Robertson did surgery on her a few days ago. Coco is home recovering and feeling much better. Dr. Robertson also noticed that Coco’s spleen had several suspicious nodules on it and recommended having it removed during her obstruction surgery. She saved Coco going through another future surgery. Thank you!! The daily calls from the doctors really kept us informed. The whole staff did a great job!! I highly recommend going to AEC in Novi. Marilyn, Jon, and Coco Read Less

Beyond caring and kind during a time where it mattered the most to us. Our fur baby was in such great hands and they went above and beyond to make us feel as comfortable as you can during a time like that. The sympathy card we received later was so thoughtful. So thank you to these wonderful people for helping us on a very terrible day. Read Less

We are so grateful for AEC and their amazing staff. Sending a sincere thank you to Dr. Collins and her team who performed emergency abdominal surgery on our 15-month old pup Floyd to remove a large piece of shoe leather that caused a blockage. This is one of the scariest and most nerve-wracking experiences a pet owner may go through - you just don't know how bad the damage is. Dr. Collins was extremely kind, caring and informative throughout this process. She took the time to answer all of our questions before beginning surgery and called with an update as soon as she could. To Dr. Collins, Charles and all the staff who helped Floyd - we cannot say thank you enough. Read Less

€You want to be charged over twice the average already-too-much vet rates? Go here €You want your pets welfare in the hands of inexperienced kids? Go here €Want zero communication & answers to basic questions? This is the place to be! They'll even throw in a $10 E-collar for $26 you don't even need! ScoreRead Less

My dog is one and a half and has epilepsy. We rescued him in October and he had his first clusters of seizures with us the weekend of Easter. We took him to the vet and he got moved to his hospital. They were very nice and took care of him but it was very expensive for the little they did. Last night he started having clusters again when only I who is 16 and my little brother who is 13 was home. In a frantic I called them just asking for advice and to speak to a doctor that helped him before. The woman on the phone would not help me at all saying that they can't do or say anything to me unless we bring him in. I brought it to her attention multiple times the situation I was in and my age and she still didn't help. I thought it was ridiculous. Read Less

My last requested for my dog was taking out of the injection cap/catheter/needle and bandage out of her arm after she pass so she can run freely afterlife. She was in AEC overnight and then cremation place picked her up the next day afternoon. The assistant told me sometime they have to put the bandage on the animal after they inject the last solution to prevent bleed out. Here is the thing, my dog was in the cold storage overnight. When the time cremation pick her up, I don't think she was still bleeding. According to the assistant, they will remove all the cap/catheter/needles. Guess what?! nobody probably think I will come to the cremation place to say goodbye to her and found out she was left the exactly same as last time I saw her in the AEC. Lost a pet is very very hard, and it is even harder to see your pet was left alone like this with all the cap/catheter/needle and tight bandage still on her little arm. I had to ask the people here to help me to remove everything out of her arm. This got me thinking, should I stay to see her really dead? if my last requested you can't even follow, what did you guys done with her or her body afterward? btw, the dr. gave her the injection is Dan Hughes Read Less

This clinic saw us with our cat on a Sunday. Much thanks to Andrea, Hillary and the doctor who cared for our cat. Ultimately we had to put her down. The staff put us in the Family Room (no open bar) to hold our cat as she was put down. Thank you AEC. A thoughtful staff that worked efficiently and effectively. Read Less

We want to thank the amazing staff at Animal Emergency Center for saving our pups life. Because of you, Jack is alive and well and going to be with us for a long time. Thank you to Dr. Miller who was incredible to work with. And the kind and compassionate team. Big hugs to you all. Sincerely, Lisa, Jerry and Jack Bear Read Less

My baby dog was struck by a vehicle last night. It was already after business hours and I called this center. From the moment my call was answered to current, I have been treated like a priority. Our dog was greeted with a stretcher upon arrival, the girls took her out of the car as she was unable to walk. The doctor didn't take long to asses her condition. They discussed every possible option and worked with me throughout the whole process. They were accommodating and clearly try to take everyone where they are at and do whatever they can to make a really difficult time better. The owner/doctor of the facility came in and did the necessary procedure on our baby and she's going to be fine over time. I am grateful for this facility, it's staff, and services and particularly the treatment by the owner, herself. Read Less

Took my cat in for what I thought was a UIT, turned out to be a blockage. They said it would be a total of $3,000 which put me in the position of euthanizing my pet because I could not afford it and I did not have access to my normal vet who charges far less. This place used fear tactics to keep me from taking my cat to a different vet for a quote for the procedure, told me all the ways my cat will get bloodied anywhere else I go. Overall lack of empathy and understanding of the situation as a whole. But I left, thinking "if he has to be put down today, I at least want to have a second opinion and I don't want it to be under their care" now my cat is being treated for less the $1,000 and will be just fine. Read Less

The staff at AEC recently gave me an enormous amount of comfort during what was basically the shittiest night of my life thus far. Everyone was incredibly kind, genuine, and funny, and the support I received from Edith, Dawn, and Dr. Corbett was absolutely incomparable. You guys are wonderful. Thank you from me and from the meanest jerk bunny of all time. I'm real glad he didn't bite any of you. Read Less

Tho they r emergency vets specializing in cardiology, they provide a wonderful hospice service for animals. Very impressed with their end of life service. My Dober boy with aggressive fibrosarcoma went into congestive heart & lung failure at 1 am. Drove to this Animal Emergency Clinic. They put us in their "Family Room", which is like a small living room ... padded bamboo chairs, end tables, nice carpet. So much much better than a sterile examining room. The vet was considerate, compassionate and experienced. They could have raked me over the coals financially for the euthanasia, private cremation, and oak urn (included in this service) but they didn't. More reasonable that most vets during normal business hours. I will definitely use their services in the future. Thank u. This is how end of life for our cherished pets should be. Read Less