These folks should be embarrassed and ashamed of their behavior. It was Saturday and the shelters were closed. My friend's cat had just been euthanized for $110, a ridiculous price, at another vet but... Read More
These folks should be embarrassed and ashamed of their behavior. It was Saturday and the shelters were closed. My friend's cat had just been euthanized for $110, a ridiculous price, at another vet but they wouldn't dispose of the cat's remains so she brought him home to be buried. The ground was still rock hard frozen and the cat couldn't be buried. The temperature was in the upper 50's so the issue of smell and disease was a serious concern. A family friend called their vet, Banfield's, who said they would dispose of the cat. When she arrived they said the cost was $185 just to dispose of the cat's body. No euthenization, just disposal. My friend being in a state of sadness and desperation wasn't thinking clearly. Banfields took advantage of the situation to way overcharge. My friend didn't have $200 to pay for a disposal, especially after paying $110 to euthanize. Over $300 to euthanize and dispose of a cat's body. For this price the cat could have had a shrine built. Greed. Nothing but greed by both vets. I worked at the Humane Society and we never charged such outrageous fees, especially when folks were in a state of sadness and loss. I know what it takes and costs to euthanize a pet having done it at the humane society. Banfields and the other vet should be ashamed. My friend will now have to forgo food and paying utilities just so Banfields could pad its bottom line after the death of a loved one. $200 is ridiculous and shameful. Never use Banfields. There are far better choices in pet care at far more reasonable prices. Read Less
David Haring
17 Jul 2018
REPORT
Where we take our boys. There may be waits at times as the demand for services is great as they offer a lot to pet owners. Pets and facility seem to be very well taken care of. Great pet care plans.
Deborah Shapley
5 Jul 2018
REPORT
Very nice staff there.dr. Treasa very nice.
A Gunny
29 Jun 2018
REPORT
we love banfield. we move a lot, so it's great to have our records easily available. the vets and staff are amazing.
Denise Dahlgren
26 Jun 2018
REPORT
I would not take my dead animal there for treatment. I found out today the eye surgery they did on my dog is considered "malpractice" in the real veterinary world. Also, misdiagnosed my dog's eye at... Read More
I would not take my dead animal there for treatment. I found out today the eye surgery they did on my dog is considered "malpractice" in the real veterinary world. Also, misdiagnosed my dog's eye at another time. They misdiagnosed a corneal ulcer and gave a medication that exacerbated the ulcer, which led us to a big vet bill at MSU Small Animal Hospital. I would not even pick one star, but I can't post without picking a rating. Read Less
Jerry Bayer
10 Mar 2018
REPORT
Wow, I don’t understand the negative reviews. We have been using Banfield services for more than 10 years and 3 dogs, first in Troy then In Okemos. We have never had an issue. Service has been outstan... Read More
Wow, I don’t understand the negative reviews. We have been using Banfield services for more than 10 years and 3 dogs, first in Troy then In Okemos. We have never had an issue. Service has been outstanding. The Wellness program has save us thousands of dollars and made veterinarian costs affordable. Dr. Yip and all her staff have always given our dogs the best of care. We have recommended Banfield Veterinary Hospital on many occasions to friends and family and will continue to do so without reservation. Read Less
Andrea Jones
30 Dec 2017
REPORT
Worst place to take your animal and Natasha the supervisor along with her staff has to be the most ignorant people that could have ever been picked to work in customer service
michael clisch
24 Nov 2017
REPORT
Horrible don't waste your time. I got my dog home covered In fleas. Waited on hold for 23 min on the phone for them to give me BS.
Lindsey Foley
1 Nov 2017
REPORT
Will not give estimates or round about prices or over the phone. AN ESTIMATE WILL FLUXUATE depending on care provided, everyone knows that. But dont turn customers away that simply want to see if its ... Read More
Will not give estimates or round about prices or over the phone. AN ESTIMATE WILL FLUXUATE depending on care provided, everyone knows that. But dont turn customers away that simply want to see if its in their price range. Every other vet in the area gave them. Terrible policy and customer service. Read Less
Rissa Hoffman
17 Sep 2017
REPORT
Great staff. Dr. Quinn explained everything very thoroughly, and one of the other workers helped show us how to properly clean our pups ears and apply medication.
Tayler
11 Apr 2017
REPORT
Absolutely can't stand taking my cat here. I always show up on time and end up waiting a half hour. They always want my cat to stay the whole day because they want to do all these unnecessary tests. T... Read More
Absolutely can't stand taking my cat here. I always show up on time and end up waiting a half hour. They always want my cat to stay the whole day because they want to do all these unnecessary tests. They only care about making money. Read Less
Matt Gamelin
25 Jan 2017
REPORT
I am really sad I let this place help my dog. The lady calls and tells me it will be 187 dollars for the tests we approved. My girlfriend goes to pick up our dog and they added two more tests and said... Read More
I am really sad I let this place help my dog. The lady calls and tells me it will be 187 dollars for the tests we approved. My girlfriend goes to pick up our dog and they added two more tests and said we approved them. So upset with this place. They will rip you off as much as they can. Will never go back here. Read Less
Danielle Wingo
28 Nov 2016
REPORT
Kay Marie
3 Oct 2016
REPORT
The Staff here is super friendly and they all really do care about the general well being of the pet.
I am super satisfied with this location and I will continue to bring my pets here for many years ... Read More
The Staff here is super friendly and they all really do care about the general well being of the pet.
I am super satisfied with this location and I will continue to bring my pets here for many years to come! Read Less
Jesse M.
27 Jan 2015
REPORT
My wife and I have had our two Standard Poodles enrolled with Banfield for several years and love the care and treatment our pets have received at Banfield. We moved to Lansing earlier this year and s... Read More
My wife and I have had our two Standard Poodles enrolled with Banfield for several years and love the care and treatment our pets have received at Banfield. We moved to Lansing earlier this year and started taking our pets to the Times Square location. Our Banfield experience immediately declined. At our previous location we were allowed to stay with our pets to see the treatment they were receiving. At this location we were asked to drop our pets off. My pets have been there three times this year for standard procedures (annual check-up, teeth cleaning, etc.) and each time I am forced to endure multiple calls from the Banfield office trying to up-sell unnecessary procedures or prescription pet food. The Banfield team at this location would do great at telemarketing. My pets need a competent veterinarian; not a sales professional. My pets are on the wellness plan which costs $50 per month, per pet and my last visit cost more than $200 in unnecessary procedures. They make it sound important and play on your sympathies to get your approval. When I called their previous vet to get some insight on the testing she recommended that I find a different Banfield office and stated that the tests were unwarranted. I will be finding a new vet immediately. Read Less
A Google User
3 Mar 2012
REPORT
Brought one of my kittens here because their original veterinarian office was already closed. The staff here are REALLY nice and helpful. No gimmicks or shadiness. They're up front about everything, a... Read More
Brought one of my kittens here because their original veterinarian office was already closed. The staff here are REALLY nice and helpful. No gimmicks or shadiness. They're up front about everything, and he vets walk you through every procedure, clearly explaining everything. They seem to genuinely care for their patients. Seriously considering switching veterinarians to here. Read Less
These folks should be embarrassed and ashamed of their behavior. It was Saturday and the shelters were closed. My friend's cat had just been euthanized for $110, a ridiculous price, at another vet but... Read More
These folks should be embarrassed and ashamed of their behavior. It was Saturday and the shelters were closed. My friend's cat had just been euthanized for $110, a ridiculous price, at another vet but they wouldn't dispose of the cat's remains so she brought him home to be buried. The ground was still rock hard frozen and the cat couldn't be buried. The temperature was in the upper 50's so the issue of smell and disease was a serious concern. A family friend called their vet, Banfield's, who said they would dispose of the cat. When she arrived they said the cost was $185 just to dispose of the cat's body. No euthenization, just disposal. My friend being in a state of sadness and desperation wasn't thinking clearly. Banfields took advantage of the situation to way overcharge. My friend didn't have $200 to pay for a disposal, especially after paying $110 to euthanize. Over $300 to euthanize and dispose of a cat's body. For this price the cat could have had a shrine built. Greed. Nothing but greed by both vets. I worked at the Humane Society and we never charged such outrageous fees, especially when folks were in a state of sadness and loss. I know what it takes and costs to euthanize a pet having done it at the humane society. Banfields and the other vet should be ashamed. My friend will now have to forgo food and paying utilities just so Banfields could pad its bottom line after the death of a loved one. $200 is ridiculous and shameful. Never use Banfields. There are far better choices in pet care at far more reasonable prices. Read Less
David Haring
17 Jul 2018
REPORT
☆☆☆☆☆
REPORT
Where we take our boys. There may be waits at times as the demand for services is great as they offer a lot to pet owners. Pets and facility seem to be very well taken care of. Great pet care plans.
Deborah Shapley
5 Jul 2018
REPORT
☆☆☆☆☆
REPORT
Very nice staff there.dr. Treasa very nice.
A Gunny
29 Jun 2018
REPORT
☆☆☆☆☆
REPORT
we love banfield. we move a lot, so it's great to have our records easily available. the vets and staff are amazing.
Denise Dahlgren
26 Jun 2018
REPORT
☆☆☆☆☆
REPORT
I would not take my dead animal there for treatment. I found out today the eye surgery they did on my dog is considered "malpractice" in the real veterinary world. Also, misdiagnosed my dog's eye at... Read More
I would not take my dead animal there for treatment. I found out today the eye surgery they did on my dog is considered "malpractice" in the real veterinary world. Also, misdiagnosed my dog's eye at another time. They misdiagnosed a corneal ulcer and gave a medication that exacerbated the ulcer, which led us to a big vet bill at MSU Small Animal Hospital. I would not even pick one star, but I can't post without picking a rating. Read Less
Jerry Bayer
10 Mar 2018
REPORT
☆☆☆☆☆
REPORT
Wow, I don’t understand the negative reviews. We have been using Banfield services for more than 10 years and 3 dogs, first in Troy then In Okemos. We have never had an issue. Service has been outstan... Read More
Wow, I don’t understand the negative reviews. We have been using Banfield services for more than 10 years and 3 dogs, first in Troy then In Okemos. We have never had an issue. Service has been outstanding. The Wellness program has save us thousands of dollars and made veterinarian costs affordable. Dr. Yip and all her staff have always given our dogs the best of care. We have recommended Banfield Veterinary Hospital on many occasions to friends and family and will continue to do so without reservation. Read Less
Andrea Jones
30 Dec 2017
REPORT
☆☆☆☆☆
REPORT
Worst place to take your animal and Natasha the supervisor along with her staff has to be the most ignorant people that could have ever been picked to work in customer service
michael clisch
24 Nov 2017
REPORT
☆☆☆☆☆
REPORT
Horrible don't waste your time. I got my dog home covered In fleas. Waited on hold for 23 min on the phone for them to give me BS.
Lindsey Foley
1 Nov 2017
REPORT
☆☆☆☆☆
REPORT
Will not give estimates or round about prices or over the phone. AN ESTIMATE WILL FLUXUATE depending on care provided, everyone knows that. But dont turn customers away that simply want to see if its ... Read More
Will not give estimates or round about prices or over the phone. AN ESTIMATE WILL FLUXUATE depending on care provided, everyone knows that. But dont turn customers away that simply want to see if its in their price range. Every other vet in the area gave them. Terrible policy and customer service. Read Less
Rissa Hoffman
17 Sep 2017
REPORT
☆☆☆☆☆
REPORT
Great staff. Dr. Quinn explained everything very thoroughly, and one of the other workers helped show us how to properly clean our pups ears and apply medication.
Tayler
11 Apr 2017
REPORT
☆☆☆☆☆
REPORT
Absolutely can't stand taking my cat here. I always show up on time and end up waiting a half hour. They always want my cat to stay the whole day because they want to do all these unnecessary tests. T... Read More
Absolutely can't stand taking my cat here. I always show up on time and end up waiting a half hour. They always want my cat to stay the whole day because they want to do all these unnecessary tests. They only care about making money. Read Less
Matt Gamelin
25 Jan 2017
REPORT
☆☆☆☆☆
REPORT
I am really sad I let this place help my dog. The lady calls and tells me it will be 187 dollars for the tests we approved. My girlfriend goes to pick up our dog and they added two more tests and said... Read More
I am really sad I let this place help my dog. The lady calls and tells me it will be 187 dollars for the tests we approved. My girlfriend goes to pick up our dog and they added two more tests and said we approved them. So upset with this place. They will rip you off as much as they can. Will never go back here. Read Less
Danielle Wingo
28 Nov 2016
REPORT
☆☆☆☆☆
REPORT
Kay Marie
3 Oct 2016
REPORT
☆☆☆☆☆
REPORT
The Staff here is super friendly and they all really do care about the general well being of the pet.
I am super satisfied with this location and I will continue to bring my pets here for many years ... Read More
The Staff here is super friendly and they all really do care about the general well being of the pet.
I am super satisfied with this location and I will continue to bring my pets here for many years to come! Read Less
Jesse M.
27 Jan 2015
REPORT
☆☆☆☆☆
REPORT
My wife and I have had our two Standard Poodles enrolled with Banfield for several years and love the care and treatment our pets have received at Banfield. We moved to Lansing earlier this year and s... Read More
My wife and I have had our two Standard Poodles enrolled with Banfield for several years and love the care and treatment our pets have received at Banfield. We moved to Lansing earlier this year and started taking our pets to the Times Square location. Our Banfield experience immediately declined. At our previous location we were allowed to stay with our pets to see the treatment they were receiving. At this location we were asked to drop our pets off. My pets have been there three times this year for standard procedures (annual check-up, teeth cleaning, etc.) and each time I am forced to endure multiple calls from the Banfield office trying to up-sell unnecessary procedures or prescription pet food. The Banfield team at this location would do great at telemarketing. My pets need a competent veterinarian; not a sales professional. My pets are on the wellness plan which costs $50 per month, per pet and my last visit cost more than $200 in unnecessary procedures. They make it sound important and play on your sympathies to get your approval. When I called their previous vet to get some insight on the testing she recommended that I find a different Banfield office and stated that the tests were unwarranted. I will be finding a new vet immediately. Read Less
A Google User
3 Mar 2012
REPORT
☆☆☆☆☆
REPORT
Brought one of my kittens here because their original veterinarian office was already closed. The staff here are REALLY nice and helpful. No gimmicks or shadiness. They're up front about everything, a... Read More
Brought one of my kittens here because their original veterinarian office was already closed. The staff here are REALLY nice and helpful. No gimmicks or shadiness. They're up front about everything, and he vets walk you through every procedure, clearly explaining everything. They seem to genuinely care for their patients. Seriously considering switching veterinarians to here. Read Less