Parker Veterinary Hospital

This office is wonderful, the staff are well seasoned and very knowledgeable. Dr. Holly saw my Rottweiler until the very end of his life and was with me when I put him down due to bone cancer. The office did everything it could to give the best care possible with short staff and a pandemic. As a person in the medical field for over 20 years, I would not go anywhere else and send all of my patients with pets here. Read Less

We have currently 3 dogs, one has passed last year. 2019 we got a new puppy. My sister recommended Dr. Parker even though he missed a diagnosis with her dog, and provided incorrect treatment for her dog. Her dog died as a result, she felt that he tried because... well...he told her he did. Anyway thinking that maybe it was just a fluke, I made an appointment to have our new puppy examined by Dr. Holly. When we went he was very flip and dismissive of my questions and actually made sarcastic cracks that my husband found amusing but I did not. She had to be treated for Gardia, which took three appointment to clear up. OK. Fine. On the third appointment we requested that he see her for continuity of care. During the visit, with my puppies chart in hand, containing complete Progress Notes within, said he did not know WHO examined our dog last, but questioned their treatment. IT WAS HIM WHO SAW MY DOG LAST, which we retorted. His response was, "I can't possible remember all the dogs I see.", using it as some reason for excuse. OK . Fine. I guess? Since then our senior dog passed. They took care of the cremation. Not much treatment required here. The other doctor there handled it with my husband and he said she was very kind. OK Fine. Now it's time, a year later for the puppy female to be spayed. Dr. Holly did the surgery. That evening of the surgery puppy acted like she was in pain. I did call and got the answering service provider and they were very nice. Next day, I guess I was expecting a call as a follow up, but no. OK. Fine. Not at all. New problem: our now senior living dog appeared to be have some heart problems and I called asking to speak to him regarding it to see if I needed a heart specialist first. He was not available. I was told he was running behind but they would have him call later. NO CALL....EVER. Next day I called back, spoke to Nicole the "office manager". I asked to speak to him, and also wondering why he never called back. He was "unavailable", she responded. I told her that it was very upsetting that he does not follow through and explained my concern was quite dire. She said I should take my dog to emergency. I explained it was not an critical emergency but I did need some information asap. (It takes a long time to get an appointment with a heart specialist.) All I needed was a little advice that would not be a huge time investment on their part. But no. I expressed my frustration and questioned whether their lack of response was appropriate....if he is just too busy maybe I should find another vet. She responded with, "I am not going to continue this conversation" and she hung up on me. This office manager who should be the model of Customer Care is rude and dismissive. Long story long, I question that Dr. Holly: 1. Cares about their patients and family. (Maybe they just "have too many patients".) 2. Treats animals with the proper care. 3. Would prefer to just get the appointments, be paid and be done with the canine's (in my case) families. 4. Is aware that the Front Desk Staff and managers are the face of his practice and that by hiring an office manager of this caliber is a reflection of the culture he wishes to promote. I am in the medical field and I have never seen anything quite like this pathetic practice of care. As you can see, we have cut this practice quite a bit of slack over a long period of time and given it the ol' college try. Our bad. Don't wait as long as we did. Walk away from or better yet, don't begin there....for your and your animal's own good. Read Less