Vets- 5 starOffice Staff- 1 starMy cat Mahler managed to get into another fight and had to be taken to the vet. Country Cat Clinic is the only place in and around South Lyon that could see him the same day, so we gave it a try. It's a small clinic, out in the "country" that obviously caters to cats. The vets and their assistants were wonderful. They treated us both kindly, asked if I was squeamish about drawing blood and shots before they did it, and recommended some good flea preventatives. When it came time to work with the office staff, however, the experience went downhill. I was charged twice for the office visit, and sent on my way without my prior vaccine paperwork that I had brought with me and without the medication they had prescribed and charged me for. The entire visit took over two hours, mostly due to the ineptitude of the office staff. It took about 30 more minutes to fix the extra charges, find the medication my cat was prescribed and find my paperwork. When you have a pissed off, medicated tabby in a carrier, 30 minutes feels like days.On a side note, their prices are also quite high. $50 for an office visit, $40 for a feline leukemia test, $12 to shave a 2 inch section of my cat's leg...you get the idea.Update- Apparently they will also contact you about your Yelp reviews, claiming that the slow service was not the fault of the staff, but of the customer, and urging you to reconsider. I'll make this even more clear. Had the office charges not been incorrectly doubled, my credit card would not have declined the transaction. I hesitated to put that on my initial review, as it was, and is, embarrassing. However, that only added about 30 seconds to the time I waited at the counter. Fixing the doubled bill, finding my vaccination paperwork and coming back to get the medication was what took the time, and to me, showcased the ineptitude of the office staff. Read Less

I have been to a lot of vets. I am endlessly chock full of sick cats. But luckily, due to a chance sighting by my dad I found the Country Cat Clinic. And they are truly top notch. Dr. Kaufeld is really awesome. She really and truly takes the time with our animals that we need. She answers endless amounts of questions, even about cats not under her care. She just always goes above and beyond. She is also very honest. You can count on her being honest about what you need and not up selling you on what you don't.The pricing is good. I never feel like I am being ripped off, the revisits are generally free or reduced. Not sure about the pricing structure here, but it is very fair and reasonable.The facility is clean, I've never had any concerns here. It is actually next to a house, so you have to watch for it - don't miss it.  But really and truly, if you are looking for great care for your cat, you should come here.Thank you, Dr. Kaufeld. Lilo and Stitch thank you too! Read Less