Staff and doctors are very friendly, I brought my dog here after it got viciously attacked by stray dog in the neighborhood. They got my dog into emergency surgery to prevent it from bleeding out within 10 minutes of my arrival, I graciously appreciate the courtesy and politeness of the staff here and I would highly recommend this place to anybody who it has an emergency pet problem. Just remember pets are people too just little people who don't have voices and their furry Read Less

This place is all about making money. They don’t care about your pet or your feelings. Our 14 year old dog was unable to walk, unable to stand, loss her bowls, throwing up, drooling the list goes on. They wanted to hold her for 12 hours and run tests. Never gave the option to put her down. We told them we can’t afford all that and they gave her a shot for nausea and sent us on our way. We took our dog home and waited for our vet to open. Needless to say we had to put our dog down this morning. RIP Roxie!❤️ Read Less

I had a very nice experience at this emergency facility. My cat was in dire need for attention with his urinary tract infection that could have been fatal. These fine people gave me multiple options for how to proceed and even helped me decide the best choice of action which ended with me paying a lot less than what I was expecting. Told me to see my normal vet, give him meds and do the catheter procedure at my own vet to save a huge cost. These people are definitely NOT all about money. If they were, they wouldn't have given me an option to see my own vet to do a procedure they could have done for 3x the amount themselves. Of course they cost more because this is an emergency facility, but they were nice enough to advise against the cost and save me a few hundred dollars. Read Less

They were wonderful in taking care of my cat who swallowed a needle. Thorough, explained the issue and the procedure, and the outcome was positive. It did cost money but considerably less than I expected. Thank you Veterinary Emergency Service West. Read Less

We were nervous about taking our cat here based on the reviews, but it was a Sunday and our cat wasn't eating. The clinic is clean and the staff are very friendly. Dr. Arthmire was very kind. Even though the news we received wasn't what we wanted, we were given a thorough explanation of the blood work results and available options. While I would rather take my cats to their regular vet, I wouldn't hesitate to bring them here in an emergency. Read Less

My dog has been to this clinic three times in the last three years. Each time, I have found them to be extremely compassionate, keeping me informed throughout her illnesses. I really didn’t think I’d see my dog alive again, based on how sick she was, at home, before I brought her to the vet, and now she is at home, recovering. While there, I was able to visit her, just like I would a family member. She is 13 yrs. old, and probably doesn’t have much time left, but the staff at this clinic gave us more time together. This is the only emergency vet, that I will go to. Read Less

Finding myself in need of an emergency vet tonight, and being very new to this area, I googled emergency vets near me, and found Veterinary Emergency Services West which is right down the street from me. The reviews on the site were not good, and I almost did not go but my pup needed to be seen quickly so I went. I was pleasantly surprised to have a much different experience than some of the reviewers. I found the clinic to be clean and comfortable, the staff was professional and kind and the Dr. was knowledgeable and compassionate and I only waited 15 minutes. I would recommend this Emergency Vet and although I hope to not have to go back.....having two very active Goldens I feel much better that they are right down the street!!!! Thank you..... Read Less

My elderly golden retriever had a seizure at 6:30 am on new year's eve; her and my first experience. I felt time was of the essence as I carried her to my car so did not do any research; "emergency vet near me" led me to Veterinary Emergency Services. I called, phone was quickly answered and she was seen within minutes. The front line staff previewed what to expect; and the Vet I met with was very generous with his time. Some places you can feel kinda rushed; it may have been the time of day; but I was appreciative of his time and expertise. My dog ended up spending the night; and I spoke with them several times over the next 28 hours - phone was always answered quickly and they instantly knew my dog and her status. Fortunately, I was able to pick her up the morning of 1/1. I had brought bagels for the staff as a small token of appreciation for the people who were with her around the clock on New Years Eve and day and not with their families and loved ones. Her test results were sent to my primary vet for follow-up and I will call them Tuesday when they are open. I had been to a different 24 hour vet years ago w/same dog, so I knew walking in that it could be an expensive trip; but the look on my daughter's face when the dog woke her up this morning was worth every penny. Read Less

A few nights ago, my grandma was taking her blood pressure pills and accidentally dropped one on the floor. After much searching, my mom couldn't find it. But she did see their 9-month-old pup chewing something during the search but by the time she forced open her mouth there wasn't anything inside. My mom called me in a panic, "what do I do?! I don't know that she actually ate it." I told her I wouldn't mess around and to take her to an emergency vet. Full disclosure, I first told her to go the emergency vet by my house in Ann Arbor. We've taken our dog there a couple of times and we've had nothing but great experiences and the cost, while a bit pricey for emergency care, was not all that unreasonable. Alas, when she called ahead to see if they had a recommendation on what to do they told her they were diverting patients bc they had a big emergency they were dealing with. So my mom got the name of this place from her vet's website and away she went.My mom was a wreck so I decided to be a nice, supportive daughter and meet her there. Once I got there I was let back into the room to join them. Now, this room was TINY. Like, I could barely open the door to get inside kind of tiny. My mom and the vet were already in there and it was very cramped. For the few minutes we were back there it was fine, but if you have to spend any extended period there it'll feel a bit tight. As previously mentioned, the vet was already back there going over everything. He reassured her that, while what she likely ingested wasn't ideal, if they monitor her vitals all night and give her medication to combat low blood pressure/uneven electrolytes she should be fine with no long term damage. Needless to say we were very relieved and we left our sweet girl under their care for the evening.Although we were not so relieved when it came time to pay the bill! It was VERY pricey and we had to pay the majority before we left, rather than after. So be prepared for a higher end bill than many animal ERs in the area and the expectation that you'll pay upfront. That's the only reason they don't get 5 stars from me. I get emergent care is pricey but this felt VERY high.The staff was really nice, though. And my mom called several times that night to check on her and they were prompt and polite with their responses. The best news of all is that her pup came through just fine. She had some very mild symptoms but that was the worst of it. Still not 100% sure if she even ate it but we think she did. I went to pick her up the next day and we had a $60 balance, so they were pretty on the money with their estimate. I paid it and they brought her out and we were on our way. Clean facility, professional and very thorough. Just be prepared for a high price tag. Read Less

We took our dog here when her eye popped out of the socket. We called on our way there so they would be aware of the situation. When we got there we waited for 20 minutes and did not see a doctor. The staff at Veterinary Emergency Service made no attempt to let us know how soon we could have our dog seen. And did not seem to acknowledge at all that her situation was any more serious than a dog with a cough. I was very disappointed and in the future I will drive the extra 15 minutes to go a different place. As is we left and took Our dog to AEC in Novi where she was immediately taken to the back and seen and a tech came and gave us an update within 10 minutes of being there. Please do not take your pet to Veterinary Emergency if it is an emergency it may be the difference between life and death.Read Less

We had a decent experience here previously with our male cat and a UTI, so when our other male cat fell ill suddenly we brought him here. They checked him for a UTI and did some x-rays and "full blood work." The x-ray machines there aren't very sharp, so the vet said there was something in the spleen area that he didn't understand, but he didn't seem at all alarmed by it. They also said the cat's WBC count was "off the charts" so that it was definitely an infection."What kind of infection?""I'm not sure."They gave him an antibiotic shot and painkillers and after $750 I feel like I should have at least known what type of infection it was. I took the full blood work to my regular vet the next day and found out that VES didn't even do a full panel. Read Less

On Christmas Eve I had to bring my dog to the emergency vet after he had misdiagnosed by the roose animal hospital the day before (our normal vet) The staff here immediately took him back and started working on him. After working for hours on him they gave me the choice of continuing working him or euthanasia they did not tell me that I had to pick either, they left that choice to me. they said that either way they will do what they can to help not only him but us. They were extremely kind and courteous of our choices, even through the last hours of my dogs life. Thank you all so much! Read Less

My family's 15-year old chocolate Labrador, Heidi, died last night in the parking lot adjacent to the Veterinary Emergency Service. My son carried Heidi over to the clinic where her death was confirmed. The staff, Donna C. and Michelle, could not have been more helpful and understanding. They provided a private room for Heidi and my two sons to spend a few minutes with her. They also provided a box for the boys to place her in so that we could take her home. The ladies were extremely comforting and supportive. They made a painful situation a little more bearable, and I am truly grateful to them both. Read Less

Our three month old kitten thought it would be a great idea to climb the Christmas tree, and when she fell and stopped using her leg, we took her to this emergency vet for pain and a splint if we needed it. Luckily, nothing was out of place.First, the negatives: overall, we were here for about an hour and a half for one X-ray and a dose of pain medicine. Both the front desk assistant and the doctor were incredibly awkward, and did not have good bedside manner. The total for this one X-ray and pain medicine was a shocking $350. $75 for initial exam (him asking us what happened and squeezing her leg), $95 for the X-ray, $50 for pain medicine there, $100 to have the X-ray read, and $30 for take home pain meds.The positives were: the fact that they were open. They gave us a copy of her X-ray on a disk to take to our normal vet. They didn't try to upsell us.It's a better option than Blue Pearl if you're in a bind, but if you're able, try to wait for your normal vet. Read Less

Don't take a pet here, especially if you are in a life/death situation. You will get no clear answers, will get misinformation, and they don't care about the difficult choice you have to make. It's all about money. All but one person we interacted with lacked basic compassion. The doctor was the worst. It was astounding. Even the owner's response to my review shows these people don't get it. I was in with an elderly dog, not a young cat. Read Less

I had to take our dog here on a Saturday night. Michelle at the front desk was wonderful, understanding, and comforting. I had to wait for quite a long time, but they were busy. Once we were called into a room, things moved quickly and efficiently. My dog was diagnosed by Dr. Dex and whisked away for treatment. I called continuously and received great updates. I was allowed to pick him up early based on his improvement, and was issued a partial refund based on his treatment. Taking a beloved pet to an emergency vet is never ideal. It is expensive, but if you need treatment for your pet, they are available, kind, and competent. Read Less

I had to take our dog here on a Saturday night. Michelle at the front desk was wonderful, understanding, and comforting. I had to wait for quite a long time, but they were busy.Once we were called into a room, things moved quickly and efficiently. My dog was diagnosed by Dr. Dex and whisked away for treatment. I called continuously and received great updates. I was allowed to pick him up early based on his improvement, and was issued a partial refund based on his treatment. Taking a beloved pet to an emergency vet is never ideal. It is expensive, but if you need treatment for your pet, they are available, kind, and competent. Read Less

If you love your pet - don't take a chance and go here!!I was an out of towner and not sure if that made the difference - however, I had an awful experience!!  The Vet's primary concern seemed to be about the money - paying for "any" service prior to and versus the care of my 4 month old puppy.  The Dr left my 80 year old dad and me waiting for nearly 3 hours while performing an Xray for a possible obstruction - finally when the Dr called me back in, she didn't have the Xray to show me stating that the machine wasn't communicating with her IPad, but that there didn't appear to be an obstruction - it appeared that my pup may be constipated.  The Dr left the office, then her assistant presented a $700-$3200 estimate to provide services to my pup, to leave my pup in the facility for monitoring.  I asked to talk to the Dr again to discuss the care / services and was told the Dr was getting ready for surgery, when in fact, with each question I asked the assistant, I could hear her talking back to the Dr right around the other side of the wall.  With the information I was provided - I decided to monitor my pup at home (and paying $480 thus far).  Within 3 hours my pup became extremely distressed.....I called the Dr and she then told me that after reviewing my pup's Xray again, it appeared she had a herniated diaphragm....WHAT?  WHY didn't the Dr determine that as a possibility when she looked at the Xray in the beginning along with considering the presenting symptoms??  When I rushed my pup back at midnight and as she went into shock because of the excruciating pain...the Dr was then able to show me the Xray; as my pup was howling, crying and barking in severe pain.  I could clearly see an abnormality in the diaphragm area - and I'm not a Dr!  While all this was going on I had to insist that they give my pup something to calm her while the Dr remained quite unaffected and was more interested in getting her assistant to get with me to work through the payment for services, again! My pup was gone within a few hours - she didn't make it through emergency surgery.  I would HIGHLY recommend that choosing another emergency Vet, who knows how to properly assess an Xray and who will completely layout options for your pet's care, DIRECTLY. That being a better choice - especially in an emergency.  For a Vet to hold off providing any treatment for your beloved pet while working out payment details is horribly shameful!  My little pup had to have emergency surgery - maybe she would have made it - I'll never know because the Dr wasn't interested in fully discussing the possibilities and issues or reviewing the Xray with me directly before I took her home earlier for 'monitoring' an issue of possible constipation.  I firmly believe the Dr has become desensitized to the pain of an animal as well as the painful loss of a member of the family to the priority of money!  My dad mentioned several times, as we sat there for nearly 3 hours, everyone is leaving in tears......none of which appearing to be happy that they got their pet there to be cared for by this Vet. Read Less

Let me start by saying that I've worked in the veterinary field for almost 10 years. That being said, I also told the doctor and the staff the same, however, it didn't change the fact that they tried to do unnecessary tests on my puppy. My little 3 month old puppy ate string algae from a pond clean out and was vomiting and having diarrhea for no more than an hour before I took her in. When I came in, I explained everything to the tech - she dismissed it and immediately jumped to parvo. I know that it's the obvious assumption but dismissing me was a bit uncalled for, the doctor did the same. Of course, it wasn't parvo. They also ruled out parasites. So I paid $423 for a fecal, parvo snap test, and a tablespoon of subcutaneous fluids. The doctor was awkward and seemed as though he had little experience handling pets and the tech or assistant  (unsure) had no knowledge of medication. I asked if they were giving flagyl and she responded "no, it's metronidazole" which is the same thing! The doctor wanted to run a CBC on my puppy and when I asked why and they couldn't even tell me. It was the strangest interaction I've ever experienced. Also, in my 10 years in this field I've never, not once, not been offered a professional discount. Save your money and time and take your pet elsewhere. Read Less

Gotta say I'm surprised at some of these negative reviews! No one ever wants to have to visit an emergency vet, but in the event you do -- you want to know you can trust that they'll not only take good care of your pet, but also be up front and honest with you, and hopefully get your pet on their way to being well again.  I can say that this team does all of that very well and with excellent customer service.I've called them before with an emergency for my dog (he got into cooking oil and ate a fair amount -- we panicked after reading online all the terrible things that could happen) they walked me through what we could do over the phone without having to go in.  I was so thankful for that, especially since we'd never been there before!  They saved us a visit (and in turn, money) by telling us what we could first do at home, which ended up working very well.Now, a few months later, our cat had an emergency - it was Saturday night, so we turned to the emergency vet.  The woman we spoke to on the phone initially was incredibly friendly and helpful discussing the issue, and we decided it was best to bring her in to have her seen by the doctor.  When we got there everyone was just awesome.  Pricing was all very up-front, they didn't try to upsell us on any unnecessary procedures or anything.  Dr. Deck (I hope I'm spelling that right) was kind, thoughtful and super patient with our cat -- even sitting down on the floor with her for the exam so she would be more at ease.  Couldn't be more pleased with their service from the first phone call to the moment we walked out, I'm so glad they are there!  Highly recommend.  Glad to know there are still people that believe in great customer service and honestly care about our fur babies! Read Less

This place is great - hopefully it's a service you never have to use, but it's nice to know it's here. My dog needed a blood transfusion and the staff was so sympathetic. The vet was great at explaining things and what to expect. I was able to call at any time of day and night (and I did) to check on her and I could tell that everyone loved her and was taking great care of her. Like most ER vets, it is expensive, but it is cheaper than other ER vets (places in Southfield and Madison Hts). Like I said, hopefully you'll never need an ER vet, but if you do, you should be here. Read Less

Although they were very busy we were able to get my dog in for a visit. Staff was very friendly and professional. Supplied me with written instructions to make sure I understood. I suggested further exams and test but the vet said they would not give a true picture. By doing this they saved me money. Would definitely recommend this clinic. Read Less

DO NOT GO HERE!!!! First of all let me say that I do appreciate there was a emergency clinic I could rush to. That being said these people are horrible. The vet asked me basic questions and was beyond awkward with his interest in my pet. He laughed after every sentence. So they wanted to do a bunch of testing on my cat as they were unsure what was wrong. They brought an estimate of what it could cost. I told them only do blood work and go from there. Next thing I know I'm paying a little above the maximum charges. I asked why they charged so much. Turns out they did everything on the slip and charged me for it. All the while my cat is worse off that when she came in. Very weak and lethargic. Basically since they are an "emergency" clinic they have the right to charge you doubt to triple the amount it would normally cost. Read Less

I brought my cat here yesterday. I originally took him to another vet, who x-rayed him and told us that he had a bladder blockage. We decided to take him to VES West, because the bladder drainage would require him to stay overnight, and we wanted him to be at a place that had 24 hour care so he wouldn't have to spend the night alone with an IV and catheter. They took us in immediately and were so nice and patiently explained everything to us, from the procedure itself, to aftercare and how to prevent these problems in the future. This is something that I really appreciate.I have had a real problem in the past with feeling that vets are trying to "up-sell" me, and this was not the case here. Also, the estimate that they initially gave me ended up being spot-on. They said I could call whenever I wanted to check up on him, and I did several times. All of the staff were always super nice and patient. It seemed like every single person I talked to was incredibly knowledgeable and able  answer all of my questions. I called with a question shortly after bringing him home, and woman on the phone was very kind and reassuring. A few other little things that I really appreciated: I noticed that they cut his nails! I don't know if this is a standard or required for safety or something, but I thought it was really nice. Also, when I went to pick him up they let us go in the back and put him into our kennel ourselves, so that he would be more comfortable.  It is expensive, but I was more than willing to pay more for 24 hour care, and honesty I am so glad I did. The peace of mind that I had knowing he wouldn't be left alone was more than worth it. Overall, I'm just really glad I found this place and I'd definitely bring my cat here again in an emergency. My cat is pretty much my child, and this was a scary and difficult time for me, but the people here really helped me feel better about the whole situation. Read Less

BEST VETERINARY CARE!  I DRIVE FROM CANADA TO BRING MY PETS HERE!  I learned of this place from when I lived in Michigan.  I currently live just across the border in Canada and still cross the border to bring my pets here when sick or needing urgent care. The veterinarians and technicians are amazing. I won't trust anyone else with my pets lives. As a nurse working in critical care, I recognize excellent care and know that they are in good hands at this hospital. I thank them for saving the lives of my fur babies and will forever be grateful. Read Less

Super expensive, but the call ahead gave me the idea of $90 to even see my dog. Turned out to be $90 office intake + $50 professional vet consultation basically. He was peeing blood and it was a holiday so I couldn't go to my family vet for a couple days. They had me fill out paperwork and took us back. The vet asked some basic questions and explained possible diagnosis and typical treatment. I made sure to tell her right away that I was trying to keep my cost down so I would only do the urinalysis, and not the x-rays. If they couldn't find out what they needed to by the urinalysis then we'd discuss further. She respected my request and had the tech come up with an care estimate sheet. It was higher than I expected even WITHOUT the x-ray the estimate was $360-$420, depending on the cost of labs,medication, and injections + costs mentioned above.All-in-all he came home same night, couple hours later with a diagnosed bad UTI, and some antibiotics and pain meds. Paid $372 which sucked, but my dog is okay and the staff was friendly so I can't say anything negative. Read Less

Yes the care at this clinic is expensive but it is an emergency clinic and in my opinion it is a reasonable price to pay if your pet has an emergency during hours when their normal veterinary office is not open. I paid about half of what I had expected to pay for my dog's emergency care which, of course, happened on a Saturday and lasted 24 hours meaning that transferring him to his primary vet at any point was not possible.When my dog had a seizure early in the morning I rushed him to this clinic never having had any previous experience with them. I will be honest and say that my first opinions of the staff at this clinic were not great. I am not sure if the staff was trying to appear calm during my emergency but the attitudes of both the attendant I first encountered at the front desk as well as the vet who did my dog's initial exam felt more like disinterest than calm in my opinion. After they took my dog into the back for his treatments the same attendant assured me that I could call at any time to check on him and I was NEVER disappointed in that respect. I called about every 3 hours and each call was informative and I really felt like the vet techs and veterinarians that I spoke with were providing him with excellent care. They were able to describe many different things about his stay from his eating habits to how his little personality was returning as his treatments started working and he started to come out of his haze. I really feel that every treatment they gave him and test they ran were completely necessary meaning that the charges I ended up with were as minimal as they could have been (something I can't even say about his primary veterinarian as I constantly leave that clinic wondering what some of the charges they slip in are for). Overall, yes it was an expensive 24 hours for my dog but not as expensive as it could have been and the overall assistance I received from the people I spoke with throughout those 24 hours was high quality. I was also impressed that they had not tried to add additional tests or treatments that were unnecessary for the symptoms my dog was displaying. Although I hope to never NEED to use this facility's services again, I would in a heartbeat. Read Less

I brought my sweet kitten, Squeaky Peaches, in this past Wednesday at 11:30pm. She was experiencing severe respiratory distress. This VES location was easy to find and quite clean. The staff were efficient and professional. They took their time assessing her situation and prescribed a comprehensive course of treatment. I felt confident in the vet's assessment. Very pleased. Others have commented on the staff requiring money before proceeding with treatment. Well, this is a business, not a charity. I don't think this is a fair criticism. This is no different than the receptionist at a physician's office immediately asking for your insurance information. VES staff were more than willing to make medically - appropriate adjustments to the treatment plan to fit within my budget.  We signed off on the vet's treatment plan and paid at the end of our visit. I'm pleased to report that our kitten is breathing - and squeaking - again without trouble. Read Less

If you can avoid emergency vet care, please do.  It's not cheap!  I rushed my unconscious dog to this clinic when he stopped breathing.  The main focus of the assistant seemed to be getting my money.  The first thing they tell you as they wheel your pet away is that they only take cash or credit and if you can't pay, you'll have to call someone who can foot the bill for you.  If that's not an option, they'll give you the number for Care Credit to make sure you pay before you leave.  It's $90 for them to even look at your pet.I saw the vet for about a minute when he asked some basic questions about my dog.  It seemed they weren't going to do much until I signed off on the procedures I was willing to pay for.  I wasn't allowed to see my dog while he was receiving treatment (the assistant said it was against the law for me to see him in the back room, but she offer to unhook him from oxygen to wheel him out to me...um, no) and I never saw the vet again.  Compare this to my vet, who let me sit with my dog while he was receiving oxygen and fluids.Although the estimate they gave me at the beginning was close to $1000, the actual amount was about half that, but only because I transferred my dog to our own vet as soon as they opened. This isn't a touchy-feely clinic, so don't expect to be comforted while your pet is in a life-or-death situation.  And, don't forget your credit card. Read Less

Chilling out with my fuzzy baby on my lap, I decided to send back some love to the place that made my kitteh all better. About a year ago the saddest thing happened. I had just adopted a black kitten boy, whom within the first few months of his life had a cyst in his eye which burst. I don't like to think about the amount of pain my baby must have been in, so knowing that Veterinary Service West was able to take care of him on a Sunday was a huge relief. There was no way of keeping the eye, so when we dropped him off for his surgery we knew we would have a one eyed furry child on our hands, soon. Can you believe another vet whom shall remain unnamed recommended putting him to sleep over this?The few hours this surgery took were crazy stressful, I was worried sick and a total mess. Turns out he did fine, but would require some additional love and care as infection was still a threat (especially this close to his little brain). Nothing bad ever happened, and I believe that since he was so young loosing one eye made adjusting very way for him. I wonder if he would know/knows any different by now. My BooBoo is a total mommys boy, he follows me around and needs to be by me any time. He is my cooking buddy, waits for me when I am in the shower and prefers to sleep right by my head. I cannot thank Veterinary Service West enough for the help they gave to us when we needed them most. The staff is very friendly and accommodating, and truly looks out for your pets and your best interest. Read Less