Bloomfield Pointe Vet Hospital

I do not recommend this place based on their horrible customer service. I called into the office and asked when the best time to bring my dog in for a pregnancy test was. I told the person who answered the phone when my dog was bred and they told me that I could bring her in on Dec 20th for the test. I send my husband into the office and he called me to tell me that the vet didn't even know why she was there. He said the vet walked in and said "why is she here is she sick", when all she was there for was a blood draw. He kind of just shook it off and we continued with the appointment. MY HUSBAND had to hold our dog while the blood was being drawn, and when the brought him back the results the vet tech told him that she was negative HOWEVER there is a margin of error before 25 days. This really irked me because if they had just told me that when I booked the appointment I would have waited until she was over the margin for error. I called into the office and got a return call from one of the vets ( I dont remember his name). I tried to explain to him why I was frustrated and he kept just repeating back to me that the test CAN pick up pregnancy as early as 18 days but that in his 'clinical experience' it can be a false negative between 18 to 25 days post breeding. I repeated that I felt I should have been told this when I booked the appointment and he just kept repeating what he originally said. He then stated that "I have the right to ignore the negative test". Uh what? No the whole reason I wanted the test was to know with SCIENCE if she is pregnant! If I was going to go singularly based on her behavior I would never have paid $80 for a freaking blood draw! I said "I understand but" and as I tried to reword myself for the 4th time he cut me off and said "You keep saying you understand but I don't think you do". WOW. At this point my fuse was so short I told him that he had HORRIBLE customer service and that he needed to stop talking over me. AS I AM ASKING him to stop talking over me he started to talk over me again. I ended up saying a few choice words and hanging up. At the end of the day all I wanted was an "I'm sorry in the future we will definitely inform our customer", and maybe give me a couple dollars off the next test since at this point I need to repeat it since there is a Margin for error. Talking over me and overall being unprofessional is not the way to go. Read Less

My dog was neglected while boarding at this vet, to the point of abuse. Over the course of 20 years while the business was under the management of Dr. Timizi our family took two successive dogs to this practice for veterinary, grooming and boarding services. On May 28, 2021 my mother and I dropped our dog Cecile off for a week of boarding. We also paid, in advance, for her to be groomed and to receive her monthly allergy shot. Cecile has ongoing special needs due to a skin condition and had been under Bloomfield Point Veterinary’s care for eight years. Dr. Timizi was there when we dropped the dog off on May 28, though there was some confusion about who would groom the dog because they suddenly didn’t have a groomer. This was the first indication that something was amiss with the business. Before leaving we were assured all of Cecile’s needs would be met including her allergy shot, daily medicine for her skin and her groom even if the doctor had to do them himself. When my mom returned on June 7, 2021 for Cecile’s scheduled pick up the skin on her legs was raw from self inflicted scratching. An indication that she had likely not received her allergy shot or her daily medicine. It was also apparent that she had not been bathed. My mother was told that Dr. Timizi had sold the practice to a Dr. Ballou. My mother asked why Cecile’s legs were in the state that they were in and questioned the new doctor on when she supposedly received the services we paid for in advance. She also asked for a copy of Cecile’s medical records. This request was followed up upon by phone a few days later. A week on and we still have not received a copy of Cecile’s records, suffice to say we need them because we will never take her or any animal back to this practice again. Read Less

Love the Doc and the girls that work there. My pets are always taken well care of, whether I'm boarding them, having them groomed, shots/checkup, license or God forbid something more serious. They always get me in and out quick, cheap prices and great service. Read Less

I have been using Bloomfield Pointe Vet Clinic for almost 15 years. We have taken 5 different pets here, 3 of which we still have. He has taken care of all our pets illness needs as well as spayed and neutered our pets. We moved farther away and now use a clinic for wellness visits (shots and such) but still take our pets here when ill. This office has always been thoughtful and taken good care of our pets. Read Less

The older lady at front desk with raspy voice was so rude she was very unprofessional went on to tell us her sisters dogs name was deez nuts ? Me and my husband arrived around 4pm no one else was there we waited for over 40 minutes in the hot room it was 77 degrees outside and they had the heat cranked up! When the doc DID finally arrive the little bit i could translate from his accent was him trashing the other hospitals Worse experience!!! Read Less

Dr. T is very informative and kind. The nurses are nice. His prices are fair. My Rottweiler is a big baby and he is so sweet with her. You are treated with as much respect as you give. I highly recommend this veterinary hospital. Read Less

The Doctor did not request paperwork from ermgency center like I requested and they requested, he said he didn't need them. He was rude and yelled at my 5 year old. Never explained things or asked any real questions just gave her more medicine and told me I didn't have to follow the emergency vets directions. My dog is still sick. I will never go back Read Less

My cat was blocked(couldn't pee)he stayed over night at the vet.2 hours after I picked him up he was blocked again.I paid $350 nd the problem wasn't fixed.The vet tld me my cat could only eat special food,he also said"We are the only place that sells it" I found the same food somewhere else cheaper, but u need a prescription to buy it. I ask him to write me a script for the food because he was the one that prescribed it,he told me my cat couldn't be on that food for the rest of his life when I told him I found it somewhere cheaper ,but he originally told me (This was the only food my cat could eat) He wanted me to buy the food from him,nd not the other place.He eventually told me it would be $35 for him to write the script,nd hung up on me..I was not being rude or belligerent to him..He is very rude,but the girls that work their are very sweet...I would never go back because he is all about the money... Read Less

Just got my dog back today. He was there since last monday. So a week. I called to check on him. I was told. Oh hes doing great. Hes eating and everything. I get there today, and i first noticed he seemed tired.. almost sick. Not as happy to see me as a 11 month old pit should be, and when i reached down to pet him he cowered down all the way to his elbows. Practically laid his whole front down.. next on the way home i spotted blood on my jeans. Started checking him out. One of his nostrils was bleeding, and he had busted blood vessels in his eyes.. he also looked like he lost 10 pounds. Ribs showing and all.. get him home, and immediately goes for his food. He only eats about a cup of food a day. He completely destroys somewhere between 4 and 5 cups.. right after he seem to have more energy. I was raised with Pitts. Correctly raised pitts. Been around other ones that were raised differently, and i know my dog.. no question he was not eating, and no question someone hit him.. which is the number one no no with a pitt.. unsure how im gonna handle this yet! But im not happy.. and just mad! Read Less

The Dr. is awful and rough with pets. He has a difficult accent and does not explain things. He wants to charge you a lot of money for minimal services, calls you back repeatedly for expensive unnecessary visits (about $60+), and won't give you a solid price for the services or explain the necessity of the services clearly. Save your time, money and head ache. GO SOMEWHERE ELSE! Read Less

B.P. Vet Hosp. offers sensitive care for pets left there and they are housed, fed and cared for properly. Records are appropriately kept to ensure pet medicines are dispensed and required inoculations are administered. Keeping these records for your reference permits their use for obtaining dog licenses, etc. Read Less

I took my 2.5 year old dog in and the service was good. I could tell that one of the staff members were having a bad day but other than that the Dr. was nice and straight to the point. My dog didn't care to much for the place :) they also groom there. Grooming will be my next trip there. Read Less