They were Splotch's vet for many years and would have continued until we moved. He spent many times there at the spa. He has been quite spoiled there and loved. I miss them very much and Highly recommend them for your babies. Great loving staff. Dr. H is fantastic and loves all fur babies and non-fur. Read Less

Took us on a Saturday for an emergency when our regular cat vet was booked.  Everyone was friendly and attentive and the Dr. had great bedside manner.  We gave a referral card to our friend who just got a new puppy.  We would definitely go back. Read Less

Our pets have been friends with Dr. Susan Hankerd & her staff for more years than we can remember, at least 15. Our pets have always received excellent care when at AAH. Years ago, when we euthanized our first cat, I found out what a gentle & loving person Dr. H is. Her heart broke with ours and she helped us through our grief more than she knows. Easy to get an appointment, clean & organized office and an awesome, friendly staff, we all of you. Danielle & Kevin Boes -Reggie, Staley & Celine Read Less

Dr. Henkerd has been wonderful. I took my 2 cats to her for years. She helped me so much when my cat Cosmo had chronic kidney disease. She showed me how to give him fluids and keep him comfortable and out of pain during his last days. I loved both of my cats with all of my heart and am thankful for all of her help with them. She helped make Cosmo's last days as painless as possible. Cosmo lived longer than expected and felt great up until the last 2 weeks before he finally passed away. For that, I am extremely thankful. They also are great with my new rescue, Mikey. I highly recommend them! Read Less

Amazing staff, wonderful folks to work with!  They really go all out to take care of all the animals they see.  The staff actively helps rescues on their own time! Can't say enough enough good things about this place! Love them. Read Less

We've had three cats that were seen there- our "big guy" had congestive heart failure, and Dr. Hankerd was always was on the side of preventative maintenance with diet, etc. Which, was appreciated, because I'm sure it contributed to him being with us longer than expected. However, after he passed (after 5 years of being seen there) I got no word from the vet, or any of the staff. Which, whatever, I'm not looking for a handout of sympathy, but I felt like the 5 years (and nearly $8,000) in routine special needs care like quarterly xrays, blood work, exams, medications, prescription foods (which all could have been done through his cardiologist but I wanted to support local business) we would have maybe gotten a personal touch. That's not what has prompted me to find another vet though- after some weeks, I decided to donate all of my cats medications and prescription food for someone to use that maybe couldn't afford it. As I was handing it over, I noticed one of the bottles had a different animals name on it. When I questioned it, the receptionist said "Oh, that's because it's donated medication." So, she flat out told me that they double-dipped on my husband and I- because we were charged full price for a donated medication. I wished I had taken back the medication and donated it to a shelter that wouldn't charge someone to care for their special needs animal. I felt violated and foolish for trying to support a local business, only to be told weeks after my pet had died that they really didn't consider people's struggles- in the end it was about turning a buck. Dr. Hankerd is a good vet, but this experience has shown me there are unethical practices- to double dip for $30 when we'd already spent so much?Read Less

The doctors and staff at Auburn animal hospital are always kind and patient with our animals. They go out of their way to take very good care of our animals and find answers to our many questions. They have become not only a place we trust but have become like an extended family to us.Read Less

The staff and doctors here are nothing short of amazing. Not only do they really care about animals, but they really care about their owners as well. The doctor really took her time with my beagle and really took the time to get to know him and us.I would definitely recommend this clinic to anyone. Read Less

Recently a new client to Auburn Animal Hospital, and lets just say I was very pleased. Needed a new vet since mine was rather far away, the staff are very pleasant, informative, and all out nice. I also love dr.Henkard she is great, not only did I love her, but my dog's did as well. We all know that vets can get pricy, but I will say not here, they were willing to work with me, which I was greatful for, so they have my referral. Read Less

My boyfriend brought his 7 year old Russian Blue cat, Hunter, to Auburn Animal Hospital because he was interested in a kitten from the HS and needed proof of the elder's vaccines, neutering, etc. Even thought this was a strange request (Hunter had already been to the vet but the vet in Novi lost his records.. long story) the staff was super friendly and helpful and even offered to call the previous vet to inquire about him. Not only is the secretary very nice (she let us use a coupon, moved our appointment time when we couldn't get him in his carrier, etc) but the vet was awesome with Hunter who is notoriously EVIL with strangers. She definitely held her own while he was hissing, spitting, swinging and attempting to bite her during his physical. The second visit was significantly less awful, everyone catered to Hunter and we all left scar free (which is a testament to her ability because we couldn't even get him in the car). She also took time to answer our many questions about the kitten. Needless to say, we will be bringing the kitten there too! Ps. We love their on-staff cat, Dorito! He needs to teach Hunter a lesson on manners :) Read Less