Royal Oak Animal Hospital

Teighan is a two year old Jackabee and is well cared for everytime he goes to the ROAH. The staff is very passionate about their jobs and the vets are all top-notch. Our previous dog Bruno, a Shibu-Inu, lived a long and good life which I attribute to the quality of care he received from ROAH. Read Less

My family has been taking our cats there for years and years. We've had to even put our old cats down there and they were so compassionate and helpful. Dr. Jan is fantastic, she and another doctor (unfortunately I cannot remember her name) are very informative. My cat has a chronic issue and when they do tests they take the time to explain and go over the results with me. They give recommendations without pushing me to do something I'm not able to afford. The staff is so wonderful with my cats even when one had an accident in this crate. They cleaned him and everything! Multiple times I have called to speak with Dr. Jan and unless she isn't actually in the office that day, I always get a call back. Read Less

Please do not take your pet to this veterinarian. In response to our concerns about mild sneezing, they sold us medication for our cat that can be dangerous if not administered properly, and neglected to tell us (1) how to administer it safely and (2) about the potentially deadly side-effects of not doing so. One of the veterinarians here in particular rubbed me the wrong way from the beginning (didn't use a stethoscope when we told her our cat was wheezing, made a nasty crack about my hypothetical future parenting skills when my partner informed her we disagreed with her suggested (corporal) discipline of our cat, etc.) We took our cat in one day for a routine vaccine, and because he was sneezing a lot (but otherwise fine). They gave him doxycycline in tablet form and we were given no real instructions for administering it (written or otherwise) except that the tablets be given once a day "with meals." Turns out that doxycycline can cause severe esophageal damage when administered in tablet form, even in humans (but particularly in cats) - it should be taken with a lot of water, or it can damage the esophagus such that it may swell or render the cat unable to eat. We were not warned about any of this, or of any other possible side-effects besides lethargy. I called an emergency veterinary helpline after the third administration of the medication, when it became apparent that my cat was in pain and unable to eat. The helpline expressed concern about the medication, and advised me to take my cat to the ER immediately. There we received new (liquid) medication to coat his throat so that he could swallow his food, and we've had to monitor him to make sure his throat doesn't swell up. It took two (fairly forceful) calls to Royal Oak Animal Hospital before they sent the necessary paperwork to the ER. Despite being fully briefed of the situation, they've never contacted us to check on his progress at all, which strikes me as extremely telling and irresponsible, and unusually callous, in my experience with various veterinarians. This was, in my opinion, an extremely negligent mistake that could easily happen to someone else. No one should have to research/double-check the medication provided by a veterinarian for a (possible) mild cold to make sure it won't kill your pet. Read Less

I took my dog in for a dental cleaning. I was quoted $245 for the procedure but my total ended up coming to $325. I was charged an additional $40 for fluids while my dog was under anesthesia which was not included in my original estimate. I can understand it was needed to help my dog feel more comfortable and recuperate better post surgery but it's the fact that it wasn't mentioned that bothers me. Prior to the cleaning my dog was already on antibiotics for a separate issue but they forgot and injected him with a $33 penicillin shot and then tried charging me for more antibiotics! On top of the dental procedure my dog also had a wart removed and I was charged $10 more than I was quoted for that. They also tried charging me for $20 doggy mouthwash and the plastic cone my dog was sent home wearing. Basically the add-on charges were ridiculous and I felt taken advantage of. My dog was there for 8 hours and didn't go outside to go potty once and when I put him in the car I noticed he was breathing funny and I realized they had his cone tied on WAY TOO TIGHT. I don't even want to know how long he was left like that. I was just disgusted with this place. We've had such a difficult time finding a high quality vet with reasonable prices and an upfront, honest approach and this was yet another disappointment. Staff seems super stressed and unorganized, they lost my file that I had faxed over from previous vet. I highly recommend you take your business elsewhere. Read Less

Dr. Jan has help us with our pets (dogs) for the past 15 years. She is available and approaches the care for our pet with the pets needs and our needs in mind. The clinic is always clean and friendly. Our dog Rocket waggs his tail when he see the staff and Dr. Jan. Read Less

CARE should be their middle name. Everyone is very friendly, knowledgable. helpful and understanding. We adopted a 10 year old dog with problems we knew about in addition those we hadn't known about. We are still happy that we have him, even tho he has cost us thousands of dollars during the past 6 months. He is funny and full of personality and we love him and he loves us.. Read Less

We have been taking our dog to this vet for the past 2 years since we adopted our rescue dog. The offices are always clean (some fur in the exam room but nothing else). In addition to regular shots, we have come here for some unusual stomach issues. The vet was knowledgeable and creative and came up with a treatment that didn't require invasive testing. The problems were resolved. We are always ushered into a room quickly and never kept waiting long. Sometimes the front line staff is harried but otherwise they take of us. The vets seem to genuinely like the pets and are kind to them. Read Less

This vet office is completely fine. Vets and Assistants are knowledgeable. The place is not dirty, nor does it smell unlike any other vet office I have ever been in - noticed that in some of the previous comments. Anyway, I have been taking my dog here for two years and never had an issue. The only reason they didn't get a 5 star is because the prices are slightly high, likely due to the location. Read Less

I absolutely adore Dr. Jan Collins and her vet techs. Everyone is so friendly at the clinic and treats my dogs wonderfully. We recently moved to Royal Oak and I was very nervous about finding a new vet but now Dr Jan is my all time favorite vet!She spends so much time examining my dogs and answers all of my many questions. Lately our two dogs have been having medical issues  (one with stomach ailments and the other one with skin conditions) and Dr Jan's staff is always able to accommodate us with same day appointments. I highly recommend Royal Oak animal hospital. Read Less

After over 2 months of taking my dog to this vet, I finally left after my dog, while in their care, chewed off part of his splint (he was hit by a car this summer and has been healing for weeks). I was then informed that my vet, Dr. Jan, would not see me to explain to me the X-Rays they had taken that day. While I was extremely upset with the receptionist and the vet tech, I was shocked that my vet wouldn't talk to me. I was there after they had closed to pick up my dog, and there were no other clients to tend to. This felt like malpractice to me and I have not been back since. Read Less

My dog had a recent emergency situation had a drain tube inserted below his stitch wound. I don't have a vet yet as he is still up to date with shots since I got him. From the start, the woman on the phone just didn't seem to like her job. She wasn't very friendly and when I went in to get my dogs drained removed she was completely unattached. I had to introduce myself in order to get her name. There was no compassion at all. Also, it smelled like pee everywhere and I could visibly see it. I understand accidents happen at vets, but you have someone clean it up. The room we were in was even worse and it was dirty. The sink was gross and the smell was so bad. I expect a vet office to be as clean as a doctors office. My dog has multiple wounds that need to stay clean, and I didn't even want my purse on the bench let alone my dog laying on the floor. The vet was nice and so was the assistant. The pricing seemed fair as well. Other than that, I have no desire to come back. I was a new patient and in my eyes, you should try to be inviting and impress me that your office should be my dogs primary care office.Read Less

They've come a long way in the 2.5 years I've been a customer.  The previous receptionist who always had an attitude, and seemingly went out of her way to show she was in charge, is gone and they've made tremendous strides with their customer service.  For me, I am grateful for their current staff, specifically Alan.  I have a difficult dog, he's over 100 pounds, ornery and intimidating around new people.  When I dropped my dog off for boarding Alan took the time to talk to me and develop a care plan for my kid's well-being during his stay.  In the past, he's come home dejected and depressed but after this most recent visit with Alan at the helm my dog Jack came home like a happy puppy.  I couldn't be more grateful for the service they provided but specifically Alan who is the best care worker my dog and I have met.  Thanks guys.  :) Read Less

Super rude! What happened to customer service!? Called to ask a question, told her who I was and she was like "ok" and it took my by surprise! I almost hung up on her right then! No hi how are you or cool what can I do for you today, just a plain ok. Very unprofessional! So sorry that I called you and what seemed like I was bothering you. Do your job right! Thats what you get paid to do! You sounded like you had no life in you. Cheer up buttercup!! Read Less

I used to bring my cats here - they were elderly cats with hyperthyroid issues left untreated by the previous owner. I treated both cats with the recommended pills. They were good about offering samples (of special food) and explaining treatment options. I just wanted to give these cats a well deserved good retirement.*Trigger Warning*I was not happy that when I asked about putting my cats down (not at the same time, but when I thought each pet was in pain and going to die soon anyway), I got the runaround and told they would not euthanize my cats. I was told that they would die peacefully at home. I get that it's not a vet's favorite thing to do - but pets don't live as long as we do. With the first cat, who was 19, they said he was fine, would go peacefully at home, and elderly pets normally sleep all day. He hid under a shelf for a week pissing on himself and refusing water and food. Then he hid in a sleeping bag, fell asleep, and never woke up. Fine - that sucked but wasn't too traumatic. Two years later, the younger cat who was 14 coughed up blood and had trouble breathing the night she died, which was also the day I called them and told them it was time. She was fully conscious and in pain until her dying breath. I repeatedly told them during my cats' living years that I did not want them to suffer. They said she'd probably be better off going peacefully at home too. She was awake when she died and looked scared as hell. It was one of the worst days of my life to watch a conscious pet in so much pain and not be able to help her. She was so miserable, but it would have been worse to go to an emergency vet and the dying process took a lot longer than I expected so I kept her at home. I kept thinking "this has to be it" and she'd hang on for hours, cough up more blood, breath in a labored fashion, and then stick around for longer. I think she knew I was in the middle of health issue myself, so had trouble letting go even though her body was done :-(. She was such a sweet and good cat. So traumatic for me and awful for the cat. Euthanasia would have been a kinder option for everyone - I should have found a vet that would do it but I trusted these guys.I'm a farmer's granddaughter - I know when an animal is dying and needs a little help to peacefully pass. I requested euthanasia. It was very sad to witness these events and I found a new vet for my dog immediately after the second cat passed. Sure I want to treat my pets when they get old and sick, but nobody wants their beloved pets to suffer needlessly in the end. This vet was fine except for in dealing with end of life care, but end of life care is an important part of being a steward for your animals. I failed my cats when I trusted this vet. I'm not going to fail my dog or new cat in the same way.This was my pets' vet for over 3 years from 20010-2014. It took awhile to write this review because the events leading up to it were so sad. Read Less

I was nervous coming here due to the negative reviews but after being quoted over $550 at my regular vet for dental work on my chihuahua, I decided to shop around. They quoted me at $365 max, I was in and out in a half hour and the vet was kind and thorough. Scheduled the dental to be done the next week (any day I wanted.) I'll be interested to see how much I actually will be charged but so far I am very pleased with my experience. Read Less

Extremely unorganized. Pricing is never consistent, notes are inaccurate, follow ups are rarely given (unless there is more monies to be charged).  Does tests that are not requested. Than tells you what the charges are. I just had my dog in for an annual and her heart and lungs were not even checked. When making the switch to a new Vet. Do yourself a favor and just pick up your records in person. Your new Vet will be waiting for weeks. Read Less

What a scam. The prices are way too high. They always try to sell you more than is needed. Have been taking my dogs there for 10+ years and it has steadily gone down hill since Walega left. Will definitely be switching vets. Read Less

I just recently moved to royal oak, and was hesitant to start a new animal hospital. My dog haas starting to shake her head often and seem to be bothered by her ears. I took her in to this vet and they were great from the minute I opened the door. I was greeted by the front desk girl who complimented my pet and answered any questions I had. I was  immediately taken back to the room with no wait at all. The vet came in and began to do her physical on my pet. She was so sweet and gentle, Lucy loved her. I loved my past animal hospital but I am thankful I found another one. The next day the vet called to check on Lucy! Classy Read Less

I took my dog there and asked about a genetic screen analysis. They told me they could order it and it would be there in a few days and was cost $125. When I came in today and had blood drawn from my dog and went to the checkout desk they told me it was $190. When I asked the receptionist why it was more she told me she didn't know and that the price must have gone up. I wanted to have it done really badly so I paid it anyway since there is no one there to discuss the price and nowhere to go with it. I'm disappointed that they don't have a clue as to how much these tests my cost and gave me a quote before I decided to do it. I have been there before after making an appointment only to be told that I had no such appointment. When I asked about that she told me someone else must have been working the desk and forgot to put it in. They took me anyway and gave my dog the shots that he needed. No big deal there but there does seem to be a lack of organization and response to people's concerns. It's pretty convenient for me and I've never really had a terrible experience but I'm starting to question their competency. Read Less

I had the worst experience ever here. The vet was RUDE and heartless. I will never ever take an other pet back here. Along with my family or friends after what I went through this past week with them. If it was up to them my 5 month old puppy would have been put down. Thank god for the michigan anti-cruelty society for taking such good care of him. Not even a week later he is back to his play full puppy self. Let me rephrase that, he was home with in 2 days and back to himself with in 4. But yet he needed to be put down????? The royal oak animal hospital are money hungry and that's all the care about. Something they told me would cost $3,000/$2,500 costed us $215. Not sure but to me something isn't adding up at all. Read Less

Picked up my family puppy (3 mo. old labradoodle) after he was there for pet boarding last Saturday for a week. I picked him up a day earlier than the hospital expected and he was entirely covered in pee. Paws soaked and face wet too. I can understand he's not yet fully trained and may be kept in a confined space for boarding purposes but still, there's no reason he should be in that condition or that someone should have to put a pee soaked dog in their car. They couldn't even mention, "oh yeah he just peed, sorry we didn't get a chance to clean him before you got here." Once the puppy and I got home where he could run free, he was limping on one side, front and back, stumbling and falling over himself just walking around. I would be shocked to find this puppy was let out of his cage once during his stay with his apparent "sea legs," and that's assuming nothing worse happened to him while he was there. Where do you take an animal who's limping after you just picked him up from the vet?! Needless to say we won't be going back for any other services, despite our account credit for picking up a day early. Read Less

Picked up my family puppy (3 mo. old labradoodle) after he was there for pet boarding last Saturday for a week. I picked him up a day earlier than the hospital expected and he was entirely covered in pee. Paws soaked and face wet too. I can understand he's not yet fully trained and may be kept in a confined space for boarding purposes but still, there's no reason he should be in that condition or that someone should have to put a pee soaked dog in their car. They couldn't even mention, "oh yeah he just peed, sorry we didn't get a chance to clean him before you got here." Once the puppy and I got home where he could run free, he was limping on one side, front and back, stumbling and falling over himself just walking around.I would be shocked to find this puppy was let out of his cage once during his stay with his apparent "sea legs," and that's assuming nothing worse happened to him while he was there.Where do you take an animal who's limping after you just picked him up from the vet?!Also didn't receive multiple items he was dropped off with (blanket & bone) so don't expect your possessions back, let alone your pet in its original condition.Needless to say we won't be going back for any other services, despite our account credit for picking up a day early. Read Less

I so respect the staff at the Royal Oak Animal Hospital. Service is wonderful and truly care about the animals under their care.  I've had two pets over the past 20 years use this facility as the main medical treatment care center. I've never been disappointed. Read Less

My dog was a patient there for some time. I called asking to bring him in because he is sick. In the past many years of pet ownership every vet I have had has said when the animal is sick just bring him in. These folks said sorry we don't have an opening. I will find a different vet. Read Less

I have taken my dog Snickers here, as needed, for nearly 6 years. When I arrive, we are always promptly served, and the staff is kind and informative. When Snickers is ill, they always call me the day after the visit to check on him. Once, instead of suggesting I send him directly to a costly specialist, they suggested a simple, at home treatment and it worked fine. I would never take him anywhere else. Read Less

Even though I've been taking my cats to the Royal Oak Animal Hospital for a few years, the recent spate of low-star reviews made me a bit nervous. But I had to take my cat in this week for a medium-urgency appointment, so I set the date and crossed my fingers. It was one of the best vet experiences I've had. Dr. Timothy Guild was on duty and running a bit behind due to an emergency in the appointment just before mine. He popped his head into the room to make an apology and ask for ten more minutes of time to handle the emergency next door. I feel like most doctors (treating animals or humans) would just keep you waiting in silence, or send in a nurse. During the appointment, he was very calming and conscientious. He has a patient demeanor, and walked me through his logic. Kitty needed to have bloodwork done--before taking a sample, Dr. Guild made sure I knew how much the visit would cost, plus the blood tests, so that I could give approval for the amount of the bill before he'd done anything. Again, just very conscientious. One of the nurses gave my cat his first dose of antibiotics and gave me some tips for getting the medicine down (never easy with a cat). Everyone was professional, friendly, and on top of their game. I can't speak to why so many other people have had a bad experience here--perhaps the ROAH went through a rough patch--but I did want to share my own experience. I was tempted to switch vets to one with a better review, but I'm content in staying with these guys. Read Less

This place is great. I went there today for an emergency for my cat. I called sobbing and the lady who answered told me that I could come in right away. We only waited for about 10 minutes and were taken in. Dr. Grosebeck was super nice and understanding and was super gentle with my precious Sadie. We were in and out in less than and hour. The staff were all very nice, not rude at all. Sadie is like a child to me and I wouldn't take her to just any place. I highly recommend this animal hospital! Read Less

This place is the WORST. Super unprofessional and a waste of money. Their office staff is probably the most incompetent group of people ever. For example:1. I went to pick up medication for my puppy and the girl at the desk kept trying to tell me how to administer the medication to my cat. I don't have a cat. Not a huge mistake but just proof that they are clueless, don't pay attention and don't read their records.2. I received a notice in the mail that my dog was overdue for an annual exam. This is impossible because my dog is a 5 month old puppy who has been to the doctor every few weeks for routine shots. Then when I called to make an appointment over the phone, the girl had a MAJOR attitude but scheduled the appointment anyway.3. When I showed up for the appointment that "rude girl" had scheduled, I sat in the waiting room for about 30 minutes before they realized that the letter was sent in error and there was NO NEED FOR US TO BE THERE.4. I had a separate appointment scheduled for a skin scraping and more puppy shots on a day with bad weather. The clinic closed due to weather, but did not call to notify me, did not change their voicemail to reflect the change and did not post anything about the closing on their website.I'm done paying $40 per appointment to see these idiots. I'm switching to Dr. Burke today. Read Less

I love the Doctors and staff here. They are all so caring and obviously love animals. Everyone here goes above and beyond in helping my critters. I have taken my pets here for over 10 years. Best Vet in the world! Read Less

This place used to be top notch, now, it's a revolving door of doctors, and thee worst most unpleasant front desk staff I have ever encountered, these two women have the personality of a Popeye's Chicken drive-thru employee. Stay away. Read Less

AVOID THIS PLACE AT ALL COSTS!I'm sitting in this place and stewing for the last time! I've waited in an exam room here for over an hour, on occasion, hearing the staff chat in the back.  Back when Dr. Jan was physically on site, we liked this place.  After looong waits and constant staff turn-over, we're going to Little Friends of Ferndale. Read Less

This place used to be great. However the huge staff turnover, mgmnt and changes to policies all the time are out of control.  They used to price match food & meds. Now it's only meds -ok, but no one is there to override the price match when I can make it in. Then they started to require I bring a printed price match every month (even tho the price has been the same for months). Then last time they said I had to include tax & shipping on my printed proof - which is fair, but Give me Notice. They tell me when I show up that the new policy is mandatory Today instead of next time I come in. I had already made a special trip to the library to print this. They were going to deny meds that my dog needs because they said he needed new blood work. Give me notice.Luckily I got the needed meds. I am glad to do what is best for my pet, but he needs his pill every day.I give Royal Oak Animal Hospital 3 stars because of Dr. Rachel Walega. She is fantastic & goes above and beyond to research what's best for my dogs.  If it weren't for her, I would've left months ago. The front desk staff is very nice (although a lot of new faces lately) and understanding, but they have their hands tied. No one has the code to override the price match because everyone is new & they don't trust the new staff yet - if they stay around long enough.  It was the same staff for a long time, but now whatever happened with the owner, manager, or whoever has led to many unhappy customers including me.  I am sad that they have changed so much in the past year or so. Read Less

This was the only vet I used--until recently. After reading Mel's review, I contacted this vet for information on my dog. He was due for vaccine updates and I wanted to get the list of which ones he was due for and the costs.They recommended a list of about 7 shots and provided costs (yes, somewhat high).In the list of 7, they included corona.  When I called other area vets, they informed me corona was no longer recommended and had not been for years. (Google "corona dog vaccine" and contact your vet for more info on this)Additionally, a few of the shots (dep were available in one with a different medication (meaning less pokes for my pup!). The shot is "DHLPP" which protects against 5 things, including the Distemper and Leptospirosis ROVH had recommended as separate shots. Apparently, this is obvious information for most of the vet world. I'm not sure why ROVH does it like this.I'm not mad about this place. I just think they're not on their game. I like my dog too much to accomodate that.I switched to Gasgow and had a delightful experience. My review is here: yelp.com/biz/gasow-veter… Read Less