This place is not always pet oriented or customer oriented. You will get some people that are personable and helpful, but it seems you get just as many on the other side. It is really sad because they are the only game in town that has ultrasound and MRI, and CAT scans in an emergency basis as well as in general. But some of the managers and employees can be insensitive and difficult, at a time when you are trying to help your dog. The littlest logical disagreement or opposing logical opinion can set them off like I'm there to serve them and take care of them. Immature in a lot of ways, and incapable of being compassionate and understanding of someone's pet that is sick. Some of these people I really don't think have a heart. It is extremely difficult if not impossible at times when your pet is suffering and then you have to deal with someone that is an idiot but believes they are special. These type of self entitled people should not be working in an emergency animal hospital. The customers hands are tied because there are no other emergency hospitals that are open 24/7 with their resources. If I was dealing with someone else's animal and I couldn't give them 100% of everything I had, I would go look for other work.....because I wouldn't be able to sleep at night. I would not suggest anyone not go there because of the equipment they have, and they do have some good doctors. A lot of times for the sake of your animal, it is a good idea to have these tests done for their well being (ultrasound, cat scan, MRI), but it would be nice if Blue Pearl would hire less combative, always in the right, difficult to deal with people, when others that have animals that are sick and suffering, or possibly dying, don't have to deal with their very high maintenance personalities. They have customer relations but they don't do anything. There is a problem form the CEO down. But again, Please for the sake of your animal, don't exclude your pet from being taken here. The equipment they have could definitely be useful in saving your pets life or stopping their suffering, because of the information these machines can give. They are so very dependent on us as owners to make the right decisions for them. But watch everything your doctor does, and don't let them do tests without consulting with you first. Read Less

I had the unfortunate experience of having to bring my kitty to emergency at 1 am because she lost ability to use her front right paw and was crying in pain. The doctor on call called me while I waited in car ( thanks to covid protocol) and said he doesn’t see a blood clot but will have cardiology take a look in the morning. I was sent home and waited . I got a call from cardiologist 9 hours later stating there is a blood clot but not caused by heart issues but suspect a tumor. He let me know that the critical care doctor would take over and call me in a few hours. She called me with news that was devastating. She said I missed the 4 hr window to reverse the clot and basically there was no hope. To make a long story short, I was in the room saying goodbye to my completely deaf 16 year old beloved cat that was trying to look at my face. I pulled my mask down to kiss her and comfort her one last time. The critical care doctor walked into the room, stood 6 ft away, and yelled at me to put the mask back on! This was my last memory of my beloved cat at Blue Pearl. I just don’t want anyone else to have to feel like this. Zero true empathy here!!! Read Less

This place is terrible. Their staff is impatient and disrespectful. They prey upon the fact that your furbaby is not well for their profit. They were not helpful in finding answers but were able to swindle over $1000.00 out of a concerned pet parent. Do not bring your pet here for any reason whatsoever. Read Less

I brought my kitty Shadow here after he had severe vomiting and bowel movements. All of the care specialists were concerned and helpful. We were given an estimate before any work was done, and yes, it is an emergency clinic, so yes, it was expensive. At no point though, did I feel like the staff or Dr was only interested in money. Dr. Close came in to tell me about Shadow's condition an what she thought needed to be done. Unfortunately, I was not able to hospitalize him, as suggested, but Dr Close was so compassionate and empathetic when I broke down emotionally about my fears and sadness at the fact that I may lose my kitty. She listened and soothed my heart by telling me that I don't have to lose my kitty, but what to look for in his actions to let me know when he is ready. She was amazing! Shadow is still hanging on, and I am so thankful for the care, compassion, and peace.of mind that I received from the Blue Pearl staff. Read Less

Took my a 18# dog in 6/16/18 for pain in left rear leg after chasing squirrel & making sharp turn. Was there 2 hrs & CCL diagnosed. Received 2 prescriptions. Beginning 6/17 my dog had diarrhea & then 6/19 explosive diarrhea. When I called for prescription to stop it, would not give it unless I came in for another exam. They had done extensive bloodwork 6/16. I will not go there again. My first visit cost $292. Read Less

We have been a regular client for almost 3 years now as our dog has had 2 successful eye surgeries and is seen regularly by Dr. Aquino & Dr. Romine. Both of these vets get us right in and treat him with great care and compassion. We've also been through ER a couple times, the visits were okay but each time it has always been at least a 2 hour visit. Would also love a location downriver! Read Less

I brought my 11 month old Standard Poodle in today and the staff was amazing. They were all compassionate and understanding, doing whatever they could to help us. He is home resting now. Thank you Dena and Dr Kamen. Read Less

This is my first puppy and the staff was amazing with him. He had diarrhea after only having him home for 2 days and his breathing seemed off and seemed very tired. As a new dog mom my stomach sunk but Dr. Paul Cunningham was AMAZING! He did tests on Bandit and rules out some possible diseases. Put him on a bland diet and probiotics and he was all better. I cant imagine any other place that would be such help at 2 in the morning! Read Less

KEEP YOUR PETS AWAY! MOST HORRIFYING EXPERIENCE!!! I have a 9 month old puppy who went into surgery for scrolled catilage and extra tissue in the eye. I spent just under $2000 for the surgery (not to mention almost $200 just to do a consultation). 3 days after the surgery his tear gland came out and I spent an additional $80 for new eye drops, and was recommended to keep his original 2 week follow up appointment with the vet who did his surgery. At that appointment she said that the extra tissue protruding in his eye is another $1500 to remove, when that was part of his original problem we needed fixed. HIS EYE LOOKS 100 TIMES WORSE THEN BEFORE THE SURGERY! HAD I'D KNOWN Read Less

My dog Abby started throwing up blood. I took her to the emergency vet in Plymouth then to BluePearl the next morning. We were there for 3 hours for them to tell me that she had pancreatitis. They wanted to treat her pain and fluids. Of course no treatment would be started until they got their money. I left my baby there for them to start her treatment. I will never forget the mournful look she gave me as they led her away. That afternoon she became less responsive. The staff did not think anything of it. That night I visited with her she could not even walk. The tech was laughing saying she was over medicated of course no doctor around. The tech just kept giggling that she was doped up. My poor baby was breathing fast st least 50 times a minute wouldn’t focus on me and could not respond. The vet called later saying she had fluid on her lungs. In the morning i talked to a useless tech who said Abby was not in pain. The vet called and said she was worried. When I arrived Abby was in a coma completely unresponsive. The vet saying she thought Abby had had a stroke or something. Not offering any treatment or other suggestions. Abby wa breathing fast unresponsive and suffering. I chose to put down my 3 year old dog because I couldn’t stand to see her struggle and suffer. Never again. Never will I ever use this vet or recommend anyone go there all the kind words will never bring my baby back I walked in with a dog not feeling ell and walked out 3000 dollars later with a box of ashes. Don’t do it. It’s not worth the life of your pet Read Less

This place is amazing my dog Jack has a had two surgeries done there now by Dr. Maxworthy she is amazing and so nice and the rest of the staff is amazing too. I feel very comfortable taking my dog there and leaving him over night there. This is my go to place for an emergency!!!!! 😁 Read Less

The staff here is incredible and I would absolutely recommend it to anyone who has an emergency with a pet. They saved my baby’s life. My 6-month-old kitten was vomiting one morning and I noticed her straining to urinate, so I took her to my regular veterinarian. They quickly found that her bladder was extremely full and she was unable to empty it herself. They tried to help her relieve herself but were unsuccessful, and the X-ray didn’t give them much information. Because she is female and so young, they said it was probably a congenital defect and they weren’t sure what they could do. No answers. After going over some options, they suggested euthanasia, taking her to a clinic to have her bladder drained under sedation to buy time, ultrasound (which could provide answers, but no treatment, or taking her to an emergency clinic. They were not optimistic! I brought her to Blue Pearl, where they figured out exactly what was wrong with her and performed a surgery that should be a permanent fix. The next day, she got to come home with us. Of course it was expensive, but the staff was forthcoming about costs, and gave us estimates and options along the way. I received calls every day she was there, and they let us call to check on her at any time or come up to see her. I felt at ease while she was there because I could tell they genuinely love and care about the wellbeing of animals. If you’re looking for a place to bring your pet, Blue Pearl is an excellent facility with an incredibly empathetic and compassionate staff. Thank you for saving my kitten! Read Less

Avoid! Read the reviews on this place and other emergency vet facilities. BIG difference. IMO and in my experience they are all about taking your money and taking advantage of your grief and love for your pet. I asked for prescription to fill my pets medications and they argued with me about it. Their RX charge 5x as much vs my filling at pharmacy or online. They didn't want to give me a script after I already spent thousands on a pet that has very poor prognosis. As pet owners we need to save $$ where possible so our money can go to actual treatment, not getting raped on medication costs. I asked to have certain tests done a few days later so not a weekend charge at 2x the already high cost. Nope! Wouldn't do it! Thankfully I found a wonderful vet practice that would - and that wrote me prescriptions so when - if - I refill the meds I won't waste my money paying 5x the cost. It's true what our people posted - they do try to guilt trip you if you don't agree to tests being done at the very high "after hours" fee - tests that could wait a couple days to be done during regular business hours at their regular rates. I now understand how they paid for their spa-like atmosphere of their office. I prefer a clean, not fancy but professional looking clinic where the staff actually cares about the pets and their caretakers and try to keep costs reasonable so we can do our best for our fur babies. I'd give ZERO stars if I could. Read Less

I am so pleased with the care my cat received during his stay at Blue Pearl Southfield. He had a long list of health problems and the doctor and staff were extremely careful with him, as he was very sick and old. My cat did pass a week after his hospital stay, but the doctor did communicate to me that it could happen soon. I greatly appreciated her honestly and gentle demeanor. She made everything a lot easier. I also would like to give credit to the tech or assistant named Theresa. She helped discharge my cat and was so sweet and caring, even knowing her for a few minutes she made me feel a lot better about the whole situation. I felt very confident having them care for my sweet, sick kitty. Thanks again!! Read Less

I've taken 4 different dogs to Blue Pearl over the last 10 years. Each time has been an emergency, and stressful for me and the dogs. Each time, we were provided with options and excellent service. Yes, owning a dog can be expensive if you have an injury or illness. Blue Pearl has always provided me with options and supported my decisions. My greyhound had a massive cut on his haunch. He was treated immediately. Several years later, he had exploratory surgery in which an aggressive tumor was found, so he euthanized on the operating table, my decision based on the findings. Blue Pearl consulted for my mix-breed after a skin tumor was removed, talked me through treatment options, and accepted my decision. I rely on Blue Pearl to give my dogs the best care available, and will continue to do so. Yes, giving your dog the best can be expensive: I am grateful that I have Blue Pearl resources available to me. Read Less

Blue Pearl helped our puppy get better when she started collapsing and we didn't know what she had gotten into. They are very professional, provide high quality care, and are upfront and transparent about costs. Read Less

I am so impressed with Blue Pearl's ENTIRE staff, and the facility. Each team member's kindness, and understanding, made a very difficult situation for myself, and my beloved 16 year old cat, easier. Their quick response, diagnosis, and honesty will never be forgotten. I highly recommend Blue Pearl! Dr. Lee, and Dr. Campbell are wonderful! Thank you for everything! Christine Parizeau- Birmingham, Michigan Read Less

They may be pricey but the service was exceptional. They took my ill dog in immediately. They were straight up with how much it would of been. I could never afford it. So i had to decide the worse. Anything medical that is done for humans to animals is expensive. It breaks down if you got the money or not to take care of it. They were supportive. Showed us much love and compassion for our loss. Even helped us figure out our best options. Even when you call around, i have found they are all the same price. They even sent a sympathy card and the staff that night signed it. I highly recommend them. But be prepared if you got the money to pay to do surgery then put it out there. If not then take a different route. I want to thank them for being there that night. Read Less

Blue Pearl saved my pug, Jack's life!! He went in emergency surgery for a urethra blockage from stones. He was in so much pain & blue pearl took care of him immediately! $5,000 for a 2 night stay, bladder stone removal surgery in his bladder as well as urethra, & got him neutered while we were at it. If you want cheap, go somewhere else. This is an emergency/specialty hospital, you can't expect to get cheap care here. Thanks for saving our baby!! :) Read Less

Don't take your pets here. They treat them like a DOLLAR SIGN--nothing more! I had a German Shepherd, "Samson" who was being treated for Allergies (spent over $4,000 on the allergy test alone and additional on the shots every 21 days). I also had a previous dog that I took to them (their oncology department). The oncologist wanted to do Chemotherapy and Radiation and remove part of the dog's rib cage (telling me the dog would have to be "kenneled" to keep her quiet the rest of her life). They actually "RECOMMENDED" this as a course of treatment!!!! They told me (shamed me actually) into saying that the dog would only live another 3 months without treatment. Wow, were they wrong!! She lived 3 more healthy years!! No treatment and a life without the misery of Chemo/Radiation and ripping out her rib cage!! Now my last dog "Samson" was on allergy medication. I ordered a refill for him on one week and when I didn't pick it up the next week they called me. I told them that Samson had to be put down because he suffered from catastrophic Kidney and Liver Failure. The technician said "I'll make a note on the chart!" No, "I'm sorry to hear that", nothing...I complained (in person) a couple weeks later to the clinic manager and he listened and said it shouldn't have happened that way. It was a mistake. I asked why my comments were deleted from their website. He said he'd look into it. Still no response and that was over a year ago. There was never a card or an "I'm sorry for your loss" on behalf of that clinic or it's sorry excuse for a clinic manager. Absolutely inexcusable. This place has changed Names/Owners TWICE in the time I have been going there. Not a good sign. They're going in, turning a quick $$ and running away with the money!! Read Less

OVER-CHARGE and they look at the WORST CASE SCENARIO to MAKE MORE MONEY! Tammy the vet tech was the only good thing about this place. I have an 11 week puppy and she puked several times in the evening. I know I was being overly cautious by bringing her to the emergency Vet but wanted to make sure everything was ok. Tammy the vet tech was very nice and very friendly. When she was evaluated the Vet wanted to do X-rays (Which is understandable) and test her Blood. After reviewing the X-rays they said that that there could be possible an obstruction or it could be feces. Either way we would like to have her stay overnight ($1458) and possible emergency surgery ($4560). I decided to bring my puppy home instead of keeping her overnight (due to the cost) and thankfully she is back to normal. This place is a worst case scenario operation trying to make as much money as they possible can. I am a pharmacist and it just seemed a bit overdone. Tammy the Vet Tech was great though! I will NOT be bringing my puppy back here ever. P Read Less

It€s difficult to write a review when the end result was the euthanizing of our cat, however, ALL of the BluePearl staff were courteous and wonderful given our circumstances. Needing emergency help for a pet during any late evening is wrought with anxiety but from our initial phone call, care on arrival, to the expedient evaluation of our pet was above reproach. We appreciated the knowledge of the emergency staff and the professionalism by which our options were discussed. We were able to draw our own conclusions. Their calming care of Sam helped us say goodbye to a wonderful 14 year old cat. We appreciated all the care and comfort during a troubling time. Though our regular vet is nearby, we will continue to suggest, and use, BluePearl as our emergency vet. Our vet also recommends BluePearl for after-hours emergency care. Our expenses were NOT out of line with the level of care. Thank you BluePearl staff! Read Less