Family Pet Practice

I am always pleased with the service; their professionalism, compassion and good humor. I believe the prices to be comparable to other clinics. For me, it’s the service that sets them apart. There have been some longer wait times but I know that isn’t always controllable. I’ve never been disappointed. I’ve been taking my babies here since 2014. Read Less

The compassion and comprehensive care by Dr. Richards can’t be beat. My rescue pup loves her and you can tell she really cares about the animals. Thankfully I’ve only been in for annual, preventive care, but I know that if I needed emergency care or advice, they’d be the first call. Read Less

This veterinary practice is a true gem. At every visit, I’m blown away by the level of professionalism, cleanliness of the office, and the care that was provided. My fur babies mean everything to me, and it truly feels GOOD bringing them here. We have been patients for three years now, and have never had a bad experience. I feel lucky to have found such an excellent veterinary practice. Read Less

I've been taking my dogs here for several years. I can't say enough about how wonderful it is. The entire staff is wonderful. They are caring and they've always been flexible if I needed to come in for emergencies. Dr. Dyer even took my pup home to care for him for a few days. The only reason I didn't give 5 stars is because its really expensive. Read Less

All the staff is very helpful and friendly. They explain all options and pricing to help you make the best decisions for you fur babies. They offer laser therapy which helped my pup heal when he partially tore his ACL. After looking for a good vet for years we are so happy we finally found an amazing one. Read Less

AMAZING! The staff is super friendly, knowledgeable, and they are the only vet that we've ever been to that actually takes you in at the time of your appointment rather than spending time waiting around in the lobby for a half an hour. Ever appointment we've had so far has been a 15 minute appointment or less - in and out. They treat ever pet that walks in the door like their own. We won't take Piper anywhere else! Read Less

I absolutely love Family Pet Practice. Going to the vet used to be a dreadful experience. I secretly think my dog, Blade, enjoys going. Blade works with Dr. Richards and Stacey who give him so much love and attention. Blade is a big dog who wants to be a lap dog and they never appear irritated by him rolling all over them and covering them with kisses and/or drool. Blade can be a lot to handle and they are both exceptional. Even after visits, they call to check on Blade to ensure he is doing better. I have had experiences from a previous vet where I had no clue what the costs would be by the time I got to checking out. However, Family Pet Practice always provides me with a list of treatment options with prices before anything is given or provided. Brooke and Mary Ann are amazing as well! They are always so helpful and provide me with great recommendations. My work schedule fluctuates and they are so patient with me setting up appointments. Also, Blade is not too good with other dogs and they always make the safety of all dogs a priority! I am very impressed with how much work and service all staff at Family Pet Practice provide not only during visits but before and after visits as well. Staff are knowledgeable, genuine, and are also empathetic which is very hard to come by. 5 stars is not enough, I would never go anywhere else!Read Less

From the first telephone appointment inquiry with Marianne to the outpouring of love, care and concern the entire staff showered my new furbaby with at check in, to our warm and well informed LVT Jasmine and friendly and caring Dr. Craig I knew Parker and I had made the proper choice in establishing our Vet relationship here at Family Pet Practice. They use the latest technology for confirming appointnents and have taken a stand for going green with a jump drive of educational materials as opposed to lots of papers. The location is welcoming and they truly treat your fur baby like you're at the pediatrician. If you love your pets like I think you do then this is the Veterinarian office to visit.Read Less

I love this place. They make you feel comfortable about all sorts of situations giving as many options as possible. Great desk staff, great assistants and great vets. They make you feel like family...and of course they are fabulous with the family pets. Nice clean building also! Read Less

We went in for a routine check-up and to get some shots for my pup. Everyone there was extremely friendly and helpful. They all seemed to be extremely knowledgeable too. My dog loves females for some reason too, so it was a bonus that everyone working there was a female, lol. Read Less

I couldn't ask for better clinics or better Dr's to take care of my own animals and my family's animals. I just want to say thank you from the bottom of my heart to Dr. Katherine Dyer and Dr. Richards for taking care of my brother's dog and giving him the little bit of time you did. Thank you for being there and the compassion you have for animals everyday. Even though they are saying goodbye to him today you did everything you could to help him and you were there with my sister in law to see him over the rainbow bridge! I can' t thank you enough. Read Less

AWESOME VET!!! We found them at the Waterford Business Expo 2 years ago but since I didn't have a dog I filed the info in my "someday" file. Well we got a puppy last week and just like the expo everyone was very friendly and welcoming. Needless to say it was Ellie my 7 week old pup who they really loved on. I got a folder fill of info on puppies and training. THANKS !!! Read Less

I love this vet. I trust their knowledge, they are compassionate and they are friendly to both the pets and people. I'm fortunate enough to live right near them. So they even caught and returned our dogs when my daughter's "Houdini dog" let them out of my house while I wasn't home. Can't say enough good stuff about them. Read Less

I absolutely love the staff here. They are so knowledgeable, kind, and caring. Never have I met a more thoughtful crew of people dedicated to the wellbeing of others. Thank you all for taking such good care of my furry family. Read Less

Rocky, our kind gentle boxer, crossed the rainbow bridge today. 4 hours of taking care of our fur baby, and taking care of the two of us, all the ladies were so compassionate, loving and understanding!!! I want to thank the staff from the bottom of my heart--you are the greatest! The medical and emotional support is outstanding! Read Less

I love Dr. Dyer, Dr. Craig, and the entire staff here. We've been clients for 15 years, back when they were still Lake Geneva, and we have always had amazing experiences. I have moved about 50 miles away, but I still make the trip to see them! Highly recommend them! Read Less

I have been going to Family Pet Practice for more than 15 years. I guess it would be 4 dogs and a cats worth of time. They are a very caring vet and my response to the comment below that all they care about is money is so off base. Let me tell you my story. My new puppy, Dingo, swallowed a needle and I rushed him to what was then, Lake Geneva Family Pet Practice, I was frantic, freaking out, crying. The office staff was so supportive and calming to me. They took x-rays of Dingo's stomach and confirmed there was a needle in his belly. It was too large for him to pass and had to come out. Dr. Dyer gave me my options; she could operate immediately or she would refer me to a specialist in Canton that could scope his stomach and pull the needle out without cutting him. I opted for the scope because I really didn't want to cut my babies stomach open. She sent me on my way and sent ahead my x-rays and bloodwork so they would be all ready when we got there. Long story short, they couldn't scope it out (only the 2nd time he couldn't do it) and had to operate. I was sent on my way a couple of hours later and said that he was paid through Lake Geneva, and that I had to settle up with Dr. Dyer in the morning. When I went back in the morning to pay, they were so concerned for Dingo and glad that he was okay. When I asked them what the damage was, Dr. Dyer informed me that she would normally mark up the surgery so her office would make a profit, but she didn't. She charged me exactly what the speiciaist charged her. I couldn't believe it. So for any of you who think that Family Pet Practice is just out for the money, I wholeheartedly disagree with you. Go to this vet, you will not be disappointed. I forgot to mention, I moved to Clarkston 6 years ago, and still dirve back to Waterford (more than 10 miles one way) to go to Family Pet Practice. I have another vet office literally a stones through from my house, but the service I get here is worth the drive.Read Less

I called to schedule a teeth cleaning for my cat. The woman was very reluctant to answer questions on the pricing. She told me that it wasn't going to matter if I was price checking for this procedure. She was so upset that I wanted an idea of the cost that she hung up on me. The next place I called in waterford was very thorough and happy to answer questions AND less expensive and reputable. Search around everyone... nobody deserves to deal with people who don't want to help. Read Less