Union Lake Veterinary Hospital

Horrible experience. I brought my kitten to Union Lake Veterinary because it was moaning and pressing its belly to the ground, and appeared to be in pain - from what I could tell. They told me that she "probably" had a urinary tract infection and gave her an antibiotic shot and sent me home with 3 days of liquid narcotics, and charged me $150 for the visit. A few weeks later, the same behavior starts up again, so I started reading up on it. Apparently, the kitten is in heat. When I called the vets office to let them know, they stated that being in heat and a urinary tract infection can appear to be the same thing?? and that a spay costs $300??? Also, sorry, no compensation for the misdiagnosis - we don't feel that we misdiagnosed based on what you told us! I guess if you want some prescription narcotics, just bring in a kitten in heat BECAUSE THEY DON'T KNOW THE DIFFERENCE! I will never go there again. I strongly urge you to read other reviews. I have read some pretty disturbing things about this vets office. Read Less

Took my two cats here today for the first time, following their amazing vet Dr Jenna Corbett from her previous Clinic, and everyone there was fantastic! I believe her name was Courtney I'm so sorry if I got that wrong but she was so wonderful with my cats and giving them their vaccinations and interacting with them Especially since one of mine can be quite skittish. As always Dr Jenna Corbett was just a dream and I cannot say enough nice things about her and this Veterinary Hospital. In regards to price, I have paid more and I have paid less either way I feel if it's your animals welfare it's worth it or don't get animals. Either way a great place great doctor will absolutely be back for any of my pets needs! Read Less

I had forgoten why I don't use this vet. I'm clearly reminded today! Having many dogs throughout the years, I have yet to find a Great vet that is worth my loyalty. Called today because my Lab is sick and they charge $125. For a Non Client! You would think they would want to earn my business, guess not! Also, one of my customers said they charge $125. for same day, so basically they take serious advantage of You if your dog is sick or injured. This is not the kind of relationship I want to have with the place that's taking care of my beloved dogs. Read Less

I have only used the grooming service here for my 3 dogs, but Amy is fantastic. Each time she has made the dogs look beautiful. Amy does what you ask - I don’t want the feathering cut, and so she only trims what is necessary. My large border collie/retriever mix gets matted fur, especially when she sheds, but she hates being groomed. Amy keeps her calm so she’s not stressed, only beautiful, when I collect her. This visit, my Australian cattle dog hadn’t properly started shedding yet, but was a puff of floating fur if you touched her. Amy successfully removed all her winter coat and now we can pet her and breathe at the same time! The staff are friendly and helpful. The grooming is done in a timely manner and for the quality of the grooming the prices are fair. Read Less

I just wanted to share how much Dr. E. Hawker has changed our lives! We have a very fearful and reactive dog and many vets did understand her. We felt isolated and judged everywhere we went, they labeled our dog aggressive and put bright stickers on her chart and would make comments on her poor behavior. We had been working on reactivity with a trainer in one-on-one sessions and she suggested Dr. Hawker. We went to Union Lake Vet Hospital ( over 45 min drive for us!). Let me tell you how much this experience is worth the drive! Our dog will never go anywhere else! Dr. Hawker is kind, gentle, and understands reactive souls. Her patience and knowledge in animal behavior is remarkable! We were able to get a fantastic combination of training, medications, and sensory therapies that have made our pup the happiest and most comfortable she has ever been! Previous vets would force a muzzle on her and use physical restraint to complete medical treatment. Multiple occasions she was so scared she would pee! This past annual vet visit was the first where our dog didn't even bark when Dr. Hawker entered the exam room. She let her listen to her with the stethoscope, touch her paws and examine her lips. She even let her take a little peek at her teeth and in her ears too! Once we got to the bloodwork portion, Our dog was so excited when she saw the muzzle (we have been doing muzzle training) shoved her face into her muzzle excited and more than willing to cooperate knowing great treats were coming! She let the tech draw the sample with only the turn of her head!! Dr. Hawker has truly made going to the vet as stress free for us as possible. Her and the rest of the team at Union Lake are so understanding of her special needs, they dont make us feel like outcasts and dont force our dog into uncomfortable things! We wait in our car before the appointments, and enter through a side door and go right into a room! No waiting in a stressful lobby with other people or animals, Offering a huge variety of special high value treats throughout the appointment, blankets on the floor, Adaptil pheromone plug ins, and dog calming music in the rooms to drown out any other noises occurring outside the room. Also, seeing how much outreach and volunteering she does is so wonderful! She genuinely cares about us as if we were family. She is the absolute BEST!! Goes above and beyond her call of duty! We are so thankful! Read Less

Union Lake has been our vet for almost 15 years now. Dr. Reynolds is the best! She is patient, caring, knowledgeable and goes above and beyond to care for our pets. Dr. Hawker is our second favorite - she answers every question we throw her way and always has great suggestions and ideas to improve pet quality of life. All of the staff is friendly and professional - they always greet us with a smile. I knew that I would never go anywhere else when we recently lost our most beloved pet and everyone I encountered at the office offered their condolences. When I picked up his ashes, they didn’t just hand them to me from behind the counter, the woman (I wish I had asked her name!) came around the counter, handed them to me and offered her condolences. You cannot go wrong with Union Lake. Read Less

Our baby Benny was a 14 1/2 year old chow. He was an awesome little puppy. As he got older, his health started to deteriorate and he eventually, he got to the point that all pet lovers hate. His last day of life, he woke up but couldn't stand up and that was when we knew that it was time. I called my vet as well as many other pet care facilities and nobody would help us. They said "you need to make an appointment ". Union Lake Veterinary Hospital, with out hesitation, said "bring him in, we'll get him in" and when we got there, they had a room waiting. This was amazing to me because I have never been there before, but they treated us like we were loyal, long term clients. I thank them so much for helping us in this extremely difficult situation. I will probably go to them for all of my pet needs from now on. The whole staff was caring, friendly, and couldn't have been more helpful. Read Less

We tried several vets in the lakes area before coming to ULVH. We have multiple cats, and until recently, had dogs as well. We've always received excellent care from the vets and technicians at ULVH, and they were compassionate and kind when we unexpectedly lost two of our pets on two consecutive days. They're also great at staying on top of records and upcoming needs, unlike some of the other vets we've seen. Dr. Herdon and Dr. Erb are especially wonderful with our cats, and Dr. Marti and Dr. Anchill have been fantastic as well. We are extremely appreciative of the fact that their hours accommodate work schedules with evening and weekend hours. They're very good about getting us in quickly for any urgent issues and referring to specialists to make sure our pets receive the best care. The office staff are equally great. Read Less

We’ve been so impressed with the training team at ULVH. The head trainer and her entire staff have been patient and flexible working with us to find solutions to help our rescue dog overcome her fears of new spaces and other dogs. Our once fearful pet has become a happy and confident girl thanks to their dedication to her. If you are looking for a great veterinarian and training team, please reach out to ULVH. Regardless of your schedule or budget, they will find a way to work with you and your pets for the best outcome. Read Less

I would like to thank you all for helping us with the transition of our family member Sis E Cat... You folks went way beyond what I have come to know as UNCARING SERVICE, you treated us like we were your family and for that I can never say THANK YOU enough. You gave my wife the ability to be there with her Sis till the end and cared enough to let her stay and comfort Sis in the last moments they would have together. I am a big rough and tough guy but you folks brought me to tears in the care you gave us all... THANK YOU again, Sis E Cat Knapp will be truly missed but it is good to know there are folks still out there who care for even the smallest of our lives... Thank You Mark, Dee, Lily and Sis E Cat Knapp Read Less

Everyone is always professional and friendly. We had to bring our dog in to be put down today and they made a terrible situation as comforting as possible. They explained the process and let us take our time with him. We truly appreciate all they have done for our pets (and us!). Read Less

I love Union Lake Veterinary Hospital and couldn't be more pleased with the experiences I have had there. The staff and Dr. Hawker go above and beyond to ensure that my dog Emmy receives the best possible care. Emmy is scared of most people but warmed up to Dr. Hawker immediately. If you are looking for knowledgeable and compassionate care for your pet, this is the place to go! Read Less

We have seen many vets here and they have all been amazing- compassionate, caring, and clearly know what they are doing! Dr. Marti Notarius is an incredible vet who always goes above and beyond in helping us care for our dog. She was excellent in helping us treat our dog that had severe seizures and was incredible when we devastatingly had to put him down. We can't imagine taking our puppy to any other vet. It seems to be difficult to find a vet that you can trust to provide the best care for your dog, communicate treatment options effectively, and genuinely care. We are so glad to have found ours! Read Less

We are so thankful for everyone at Union Lake Vet! Our two dogs are high anxiety and have had some unusual issues. From the friendly voice on the phone to the friendly "goodbye" and every step in between they are compassionate and understanding! A special thank you to Dr. Hawker for helping us with behavior issues so we didn't have to separate our dogs permanently. Also a special thank you to everyone involved in our Annie's recent "never been seen before" tooth mystery! It is so amazing to have you all taking such great care of our babies! Read Less

I brought my cat here when she had a cold. Just sneezing and a fever. The doctors insisted on x-rays and extensive testing costing over $500, finally sending her home with antibiotics. I brought my other cat in for an injured paw, the doctor did not even look at the paw or touch him and brought me a bill for over $700 to "test all possible reasons" when his paw was obviously bit, not broken or otherwise damaged. The whole time she was insensitive to my scared cat, speaking very loudly right next to him. No one even looked at his paw! Really felt like most of the doctors here didn't care about my pets, and were trying to squeeze every dollar they could out of a visit. Read Less

Thank you to Doctor Liba for helping my cat Maya. We have been dealing with a ear infection for over a year. After numerous visits to my other vet also after being told I don't know and to keep doing what you are doing (which was not working) and a second opinion at a vet around the corner she finally has a treatment plan. Read Less

Union Lake Veterinary Hospital has amazing and caring Doctors, however the staff lacks friendliness and is not willing to assist Rescues. They state they work with Dog Rescues before you make an appointment but after arriving they say you must contact a manager that does not work weekends to apply. The manager of course does not return emails or phone calls. She was finally reached the following Monday and refused to work with our 501c3 rescue because it was only 1 dog in need and they need to make a profit so we would need to guarantee more dogs to be seen by them. This is absolutely disgusting to learn a vet we trusted for years with our personal dogs is so money hungry they can't assist a rescue who sole purpose is to save lives and is funded by donations. Dont support this vet!!!! Go somewhere else to people that care!!! Read Less

This does not pertain to the Doctors or medical service we recieved. We were very pleased with the medical treatment. We were extremely disappointed and disgusted that vet manager refused to work with a 501c3 dog rescue. We were told they only work with rescues that can guarantee a certain number of dogs. This appears they are looking for profit rather than helping a rescue in need. We used to take our family dogs there but will no longer support a vet that cares more about profits than helping the community. Im appalled by the lack of compassion the adminstration displays towards rescues. In all our years in rescue we have never dealt with a vet that would not assist financially with a discount as rescues are solely funded on communuty donations and medical care is expensive. Think before you support this vet. Read Less

This does not pertain to the Doctors or medical service we recieved.  We were very pleased with the medical treatment.  We were extremely disappointed and disgusted that vet manager refused to work with a 501c3 dog rescue.  We were told they only work with rescues that can guarantee a certain number of dogs.  This appears they are looking for profit rather than helping a rescue in need.  We used to take our family dogs there but will no longer support a vet that cares more about profits than helping the community.  Im appalled by the lack of compassion the adminstration displays towards rescues.  In all our years in rescue we have never dealt with a vet that would not assist financially with a discount as rescues are solely funded on communuty donations and medical care is expensive.  Think before you support this vet. Read Less

You charge 55.00 to see my dog then tell me surgery is going to be $1300! You never get a sample of the mass, you don't talk about what it could be you just say it needs to come off. I will NEVER VISIT AGAIN. I've been to your office a few times I was not a new patient! Nor was it an emergency visit ! Plus my dog was scared to death of the Doctor, should have known you weren't good. I followed up with a different vet, they took a sample of the mass, had an exam, a full blood panel screening, X-rays, gave me scripts for antibiotics, and steroids, plus a shot of bendryle (sp) all for $130, plus quoted for sugary $345-445 plus $156 for biopsy. (My dog was not afraid of the Doctor. ). I continued to go to your vet hospital because it was close. But I will be in for her chart and I will Never Ever Bring another animal to your hospital. Completely outrageous! I should get a refund. You were not compassionate at all!!!! Wow and to think you are still in business!!! The worse part is you left me feeling helpless for the care of my fur baby!!!!Read Less

Dr. Hawker is so amazing and truly cares about each individual dog and the owners. She is so knowledgable with reactive dogs and has helped my reactive girl become managable. Her staff is amazing and gives all the animals tons of TLC and love. Read Less

We love Dr. Erb. She is truly a compassionate and loving veterinarian. She really gets that pets are part of the family, makes you feel like it's OK to love them like children. She even cried with us when we had to say goodbye to our sweet dog 2 years ago. We "cyber-stalked" to figure out where she went when she left our last vet to start working at ULVH. The entire staff at this wonderful place is great as well. They are always kind to our dogs, always able to see us right away. And I love that they are open 7 days a week. Cannot imagine going anywhere else! Read Less

Every DVM has been great. Recently my Golden retriever, Bianca, was treat by Dr. Marti Notarius. What a fine, talented and caring vet. I have had 10 dogs, raised 70+ puppies and Dr. N is by far the most spectacular. Your pet is in good hands with her, and the entire staff there. Read Less

The person sitting in the front desk, taking admissions was very unwelcoming, curt, and condescending. I don't need a red carpet rolled out, but I do expect courteous and polite treatment. If this is any indication of how they treat animals, I wouldn't have my dog treated here.Read Less

I've stayed there longer than I should have due to their convenient hours and because I finally liked and trusted Dr. Herdon (they have 10+ Dr's). Other than that its been one thing after another. My dog has a chronic recurring problem and they were unwilling to work with us to get him on some medicine while I waited the week or so to get in with Dr. Herdon. The reason I went all the way down to 1 star was because of the disrespect from Dr. Pline (the owner). While waiting to check out I was standing in the waiting room with my dog sitting at my side, on a leash when another customer was afraid to walk past him to the exam room. Granted she had a little dog and my dog is a 100 lb Rottweiler but he has been trained by the best trainer in the area and normally doesn't even need a leash. He responds to all commands verbally and by hand gesture. Anyways, as i stood there in control of my dog Dr Pline walked up without saying a word and grabbed my dogs collar so the lady could walk the 5' behind my dog to get to the exam room. I don't know if he was shaming the breed or implying that because I own a Rottweiler that I must not be a good owner or some other reason but i felt very insulted. Read Less

Love the hospital staff & doctors, but not a fan of boarding and daycare. Too many mishaps, misunderstandings, and sick/injured dogs after staying there...which then leads to hefty vet bills (on top of the pricey boarding/daycare fees). The hospital/vet deserves five stars, but boarding/daycare....not so much. Read Less

I would highly recommend Union Lake Vet Hospital. Our dog behaviorist recommended Dr. Erica Hawker to work with our dog, Gino on his anxiety issues. We were immediately impressed with the clinic from the friendliness and professionalism of the staff to the cleanliness of the facility. They even have a separate entrance for animals with fear/anxiety issues. Dr. Hawker treated Gino like he was her own. We have never been to a Vet who spent that much time with our dog, explaining our course of treatment and answering all of our questions. She followed up our visit with a detailed email and even sends messages asking how he is doing. She truly cares about her patients. We drive about 30 minutes to get to the clinic but I wouldn't consider going anywhere else. Read Less

I am one of those 'spoil my pet rotten' kind of people and I only want the absolute best for my boxer. He can be a bit of a challenge to handle so it is important that I take him to a place that is as good with him as I am. Here at Union Lake Vet I have never been disappointed. They are quick getting us into a room, extremely thorough with his exams and have treated my dog and myself with only the most exceptional, positive service. I would recommend this facility to any one. Read Less

I am only reviewing the underwater treadmill services at Union Lake Veterinary Hospital. My dog had lost a lot of muscle mass, and it was recommended that I take her to the underwater treadmill. This was the first one in Michigan.Her therapy was twice/week for eight weeks. I could have dropped her off and returned, but because I had driven quite a way to get there, I stayed to do her therapy with her. The therapists seemed to be well trained with the treadmill, and with working with dogs in general.So how does this work? The dog goes into an enclosure, then the water is added slowly. The treadmill starts, and the dog simply walks on the incline. I stood at the front of the treadmill, and encouraged my dog and fed her treats. She loved going "swimming" with the "doctors."The therapist told me that she wasn't really a doctor. I told her, "My dog doesn't know that." My dog loved her regular vet as much as her breeder, so it was a good enticement to tell her that she was going to visit the "doctors."After the session, my dog got a toweling off and a blowdry so that she wouldn't have to go home wet.My dog became much stronger as a result of the therapy. This place gets my endorsement. I highly recommend underwater therapy for dogs with weak legs, wherever you might be able to do it. (There are more locations in Michigan nowadays.) Give it a try if you want your dog to regain its strength. Read Less