Yale Veterinary Hospital
Yale, Michigan
Team
John Wilson
Veterinarian
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Services
Euthanasia
In-House Blood Analysis
Laboratory
Microchipping
Radiology (X-Rays)
Vaccinations
Reviews
mary johnston
8 May 2022
REPORT
Dr. Nordrum is the best vet in the world. She has treated all my pets for over 20 years. Extremely caring and honest and will do everything in her power to help if she possibly can. Don't know what...
Dr. Nordrum is the best vet in the world. She has treated all my pets for over 20 years. Extremely caring and honest and will do everything in her power to help if she possibly can. Don't know what we would do without her!
Samantha B
2 Apr 2021
REPORT
The worse vet experience hands down. If I could leave 0 stars I would.
Short version- took two cats in to get shots and fixed, only one got fixed and shots(and she didn't do well). They had me come b...
The worse vet experience hands down. If I could leave 0 stars I would.
Short version- took two cats in to get shots and fixed, only one got fixed and shots(and she didn't do well). They had me come back in 10 days to try again with 2nd, only to be told it "might" happen. They're scammers- charge you for tests/things that you don't want or need with no real interest or care for your pet. They're just trying to get as much money out of each animal as possible. My mistake going back the second time thinking things could be different.
Actual situation that happened-
I took both cats in ten days ago to be fixed vaccinated for about $600. One cat they fix, one cat they leave sitting in a cage all day- with no water or food because he was supposed to get surgery-claiming theyre waiting to get a urinalysis for a UTI and doing fecal test. They said they'd call me to get him within a half hour if it wasn't successful, they never did. Female comes out looking half dead- I had to bring her back the next day for fluids and such she literally looked like she was dying and hadn't ate or drank in over 24 hrs. Of course I had to pay for after they told me I wouldn't. Male they tell me bring him back in 10 days to do another urinalysis to see if UTI is gone and do surgery. So I do. Which turns into me sitting in my car for a half hour after they told me "it'd be a minute" (I live 3 minutes drive away it's stupid for me to sit and waste gas staying warm) but figured they meant a few minutes. They finally call and say they are gonna keep him all day again to try and get the urinalysis and may or may not do the surgery, do everything (tests, vaccines etc) since they couldn't last time, hand me an estimate of $500. I get home and look at the estimate and they are trying to give him vaccines he already got, tests he had done, and "sample collection" he got done TEN days ago. Plus a bunch of things I never authorized, such as an x-ray for $100. So I called them and told them put my cat back in his carrier don't touch him I'm coming to get him. Your not doing all this unauthorized s*** you just did ten days ago. When I got there the lady had the audacity to try and argue with me about if they actually did those charges or not. There is absolutely no communication behind the counters, and it spills over to the customers. It is by the far the most unprofessional, worse experience I've ever had with a vet office. I explicitly told these people MULTIPLE times. JUST basic vaccines, getting fixed, and fecal and leukemia tests. Yet I get an estimate back that says "wellness visit, x-ray, samples collections (twice for one cat?), extra vaccines, tests, microchip, getting fixed, collar, etc. They clearly were going to have my cat sit in a cage all day again to try and charge me another days worth of tests and a visit, and "get him fixed another day" just like last time. I'm not sure how a place that is this bad is still in practice, other than the fact it's the middle of nowhere and they take advantage of that fact. Well, I'll drive down to metro Detroit where I got my first cat fixed and shots and it went NO where near as traumatizing for me or the cats.
Kimberley Radatz
2 Jul 2018
REPORT
Dr. Nordrum is a wonderful doctor she's very patient with the animals and takes the time to explain and makes sure all of our questions are answered, our animals are in the best hands! Thank you Dr. ...
Dr. Nordrum is a wonderful doctor she's very patient with the animals and takes the time to explain and makes sure all of our questions are answered, our animals are in the best hands! Thank you Dr. Nordrum from the parents of Remi & Barney.
Mary Frances
25 Jun 2018
REPORT
Great staff and reasonable prices.
Mary Gill
22 Jun 2018
REPORT
Very considerate of not only is but our furbabies!! The Dr. Takes time with each furbaby and is very loving and kind as is get staff. My CoaCoa loves her to pieces 😁 as does her sister Loba. I recomm...
Very considerate of not only is but our furbabies!! The Dr. Takes time with each furbaby and is very loving and kind as is get staff. My CoaCoa loves her to pieces 😁 as does her sister Loba. I recommend Yale Veterinary Hospital for any one who is not satisfied with their own vet.. Prices are great and client care is Outstanding!!!
Paula Bardy
18 Jun 2018
REPORT
It's an awesome place to take your critters for care!!!
Deb Slayton
1 Mar 2018
REPORT
The people that care for my dog & cat are always gentle, caring people my Nellie really comfortable with everyone there
Elaine Roberts
23 Feb 2018
REPORT
The vets here are great have been taking the dogs here for 14 years
Liz Buckley
5 Feb 2018
REPORT
I was so happy to find a Wilson's when I moved out of the city into the country. They are all just wonderful vets. Its also very helpful that they take carecredit for those unforseen animal emergencie...
I was so happy to find a Wilson's when I moved out of the city into the country. They are all just wonderful vets. Its also very helpful that they take carecredit for those unforseen animal emergencies.
Brian Steusloff
21 Dec 2017
REPORT
I have been going there for 15 years. The staff there are real nice. I've taken all of my dog's there. They've always taken care of the problems with my dogs. And the vet doctors there always answered...
I have been going there for 15 years. The staff there are real nice. I've taken all of my dog's there. They've always taken care of the problems with my dogs. And the vet doctors there always answered all my questions.
Jennifer Genna-Quaine
4 Dec 2017
REPORT
My 5 stars go to Dr. Norstrom, 3 wks ago I had to put my best friend, my companion my besuiful german Shepard to sleep, which my daughter had to cause I was away in AZ.
Dr. Norstrom allowed us to vide...
My 5 stars go to Dr. Norstrom, 3 wks ago I had to put my best friend, my companion my besuiful german Shepard to sleep, which my daughter had to cause I was away in AZ.
Dr. Norstrom allowed us to video chatt so I could be there to while my baby was put to sleep and I cannot thank her enough for allowing us to do this.
Before this she has taken great care of my cat and dog she takes the time to explain everything to you let's you ask questions if needed.
Only issue I have is with the crematory which they send them to. Is suppose to take 12-14 days as of 12/4/17 it's been 3 weeks and still have not received Tashia's ashes back! And paid for a private cremation so it's not like they had to wait for a group of dogs to come in.
I really hate to think it wasn't a private cremation....
Michelle Demeyer
14 Mar 2017
REPORT
I've been taking my animals there for about 17 years, and although the veterinarians are pretty great, it does sometimes take a very long time to be seen. The biggest issue i have is with of one of th...
I've been taking my animals there for about 17 years, and although the veterinarians are pretty great, it does sometimes take a very long time to be seen. The biggest issue i have is with of one of the secretaries. I've been told about her attitude and I, too, have seen it first hand. The most recent time I was in there she purposely ignored me for a significant period of time. Certainly she was dealing with another client as he was leaving, but she was done cashing him out; she continued making small talk and purposely stood around and waited for something else to say to him while I stood at the counter. She knew why I was there... to pick up the cremations of a beloved pet. I could tell she had an atttiude because once I asked if I could just get the ashes myself (as I am on time constraints to pick up my daughter off the bus) she had a complete attitude with me once I asked it I could just get them (and I've done it before without a problem). Normally she is okay to deal with, but her inconsistencies make someone not even want to go back, especially because they are a little expensive. Dr. Nordrum is a great vet; very caring too! The other vets are as well, but Dr. Nordrum definitely stands out due to her being thorough in her explanations.
Kristy Gogolen
12 Feb 2017
REPORT
This vet office has significant issues with communication.
Kathy D
7 Feb 2017
REPORT
Treated us and our k9 with kindness and respect
Kim Hortop
2 Feb 2017
REPORT
They were treating my dog for a UTI and she became really sick and I had to take her to Wilsons because they were booked, come to find out she had a tumor the size of a grapefruit on her kidney! 4 mon...
They were treating my dog for a UTI and she became really sick and I had to take her to Wilsons because they were booked, come to find out she had a tumor the size of a grapefruit on her kidney! 4 months later and a $1800 bill from Wilsons and no dog to show for it!
Randy Thompson
7 Jan 2017
REPORT
Terrible. Waited over a hour and still left without being seen. Would not recommend or go back.
Jennifer R.
21 Apr 2016
REPORT
So, the second person we saw was a women, who was professional. I don't have any issue with her service, however, when you pay for an xray, you pay to have it read. After 3 weeks, the xray was ...
So, the second person we saw was a women, who was professional. I don't have any issue with her service, however, when you pay for an xray, you pay to have it read. After 3 weeks, the xray was never read. My dog needs surgery, the question is: can they do it and how much. Never called me, they never followed up, they didn't treat him. Complete waist of time and money.
Monica Guza
8 Aug 2014
REPORT
I brought a tiny orphaned kitten in to Yale Veterinary Hospital with no appointment and I was a new client. One of his eyes was almost completely closed up with infection. That little guy was treate...
I brought a tiny orphaned kitten in to Yale Veterinary Hospital with no appointment and I was a new client. One of his eyes was almost completely closed up with infection. That little guy was treated like he was the most important kitten ever. They took him in and watched over him, while I went back to work, and until Dr. Andrea S. Nordrum was able to take a look at him later that day. She patiently coaxed him out of the carrier and very gently examined him, taking the time to explain common conditions with strays and what to look for and how to apply the eye drops. Andrea is genuine and kind. Having recently moved to the area, I feel fortunate to have found her.
bcdooley
19 Jun 2012
REPORT
My barn cat showed up very sick after being gone for three or four days. She was clearly very sick, so I walked in (without an appointment) to the clinic, and one of techs looked at the cat (almost im...
My barn cat showed up very sick after being gone for three or four days. She was clearly very sick, so I walked in (without an appointment) to the clinic, and one of techs looked at the cat (almost immediately) and decided she needed to see the vet, who I was able to see after only a five-minute wait. After reviewing the x-ray, the probable diagnosis was feline infectious peritonitis, which has a poor prognosis. We decided that euthanasia was called for. The tech was sensitive, patient and supportive when she returned the cat to me. My thanks to the Yale Vetinary Hospital.
funnyphonegal
30 May 2012
REPORT
This veterinary hospital is the best I have found. I have had many pets before and this place (especially Dr Nordrum) has been the most concerned with the pet instead of just getting through the visi...
This veterinary hospital is the best I have found. I have had many pets before and this place (especially Dr Nordrum) has been the most concerned with the pet instead of just getting through the visit. I live in Port Huron 30 min away. To me it is worth the drive. I have never had a problem with my bill, but I pay my bill at time of visit. They are very throrough and explain everything like how the pet will react to the medication and iwhat to watch for in case of any problems. I give all kudos to this hospital.
saraliz108
3 Aug 2011
REPORT
Always very friendly here. Wouldn't take my pets anywhere else!
Photo Gallery
Book an Appointment
Online booking unavailable
Please call
(810) 387-4370
Business Hours
Monday
Mon
08:00AM-20:00PM
Tuesday
Tue
08:00AM-18:00PM
Wednesday
Wed
08:00AM-16:00PM
Thursday
Thu
08:00AM-18:00PM
Friday
Fri
08:00AM-18:00PM
Saturday
Sat
08:00AM-16:00PM
Popular Hours
6a
12p
6p
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Closed on {{popularHourDay.text}}
Incorrect information? Let us know
Yale Veterinary Hospital
Yale, Michigan
Book an Appointment
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Business Hours
Monday
08:00AM-20:00PM
Tuesday
08:00AM-18:00PM
Wednesday
08:00AM-16:00PM
Thursday
08:00AM-18:00PM
Friday
08:00AM-18:00PM
Saturday
08:00AM-16:00PM
Popular Hours
6a
12p
6p
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Services
Euthanasia
In-House Blood Analysis
Laboratory
Microchipping
Radiology (X-Rays)
Vaccinations
Team
John Wilson
Veterinarian
{{staff.firstName}} {{staff.lastName}}
{{staff.staffRole == undefined?'Administrative':staff.staffRole.name}}
{{staff.biography}}
Reviews
mary johnston
8 May 2022
Dr. Nordrum is the best vet in the world. She has treated all my pets for over 20 years. Extremely caring and honest and will do everything in her power to help if she possibly can. Don't know what...
Dr. Nordrum is the best vet in the world. She has treated all my pets for over 20 years. Extremely caring and honest and will do everything in her power to help if she possibly can. Don't know what we would do without her!
Samantha B
2 Apr 2021
The worse vet experience hands down. If I could leave 0 stars I would.
Short version- took two cats in to get shots and fixed, only one got fixed and shots(and she didn't do well). They had me come b...
The worse vet experience hands down. If I could leave 0 stars I would.
Short version- took two cats in to get shots and fixed, only one got fixed and shots(and she didn't do well). They had me come back in 10 days to try again with 2nd, only to be told it "might" happen. They're scammers- charge you for tests/things that you don't want or need with no real interest or care for your pet. They're just trying to get as much money out of each animal as possible. My mistake going back the second time thinking things could be different.
Actual situation that happened-
I took both cats in ten days ago to be fixed vaccinated for about $600. One cat they fix, one cat they leave sitting in a cage all day- with no water or food because he was supposed to get surgery-claiming theyre waiting to get a urinalysis for a UTI and doing fecal test. They said they'd call me to get him within a half hour if it wasn't successful, they never did. Female comes out looking half dead- I had to bring her back the next day for fluids and such she literally looked like she was dying and hadn't ate or drank in over 24 hrs. Of course I had to pay for after they told me I wouldn't. Male they tell me bring him back in 10 days to do another urinalysis to see if UTI is gone and do surgery. So I do. Which turns into me sitting in my car for a half hour after they told me "it'd be a minute" (I live 3 minutes drive away it's stupid for me to sit and waste gas staying warm) but figured they meant a few minutes. They finally call and say they are gonna keep him all day again to try and get the urinalysis and may or may not do the surgery, do everything (tests, vaccines etc) since they couldn't last time, hand me an estimate of $500. I get home and look at the estimate and they are trying to give him vaccines he already got, tests he had done, and "sample collection" he got done TEN days ago. Plus a bunch of things I never authorized, such as an x-ray for $100. So I called them and told them put my cat back in his carrier don't touch him I'm coming to get him. Your not doing all this unauthorized s*** you just did ten days ago. When I got there the lady had the audacity to try and argue with me about if they actually did those charges or not. There is absolutely no communication behind the counters, and it spills over to the customers. It is by the far the most unprofessional, worse experience I've ever had with a vet office. I explicitly told these people MULTIPLE times. JUST basic vaccines, getting fixed, and fecal and leukemia tests. Yet I get an estimate back that says "wellness visit, x-ray, samples collections (twice for one cat?), extra vaccines, tests, microchip, getting fixed, collar, etc. They clearly were going to have my cat sit in a cage all day again to try and charge me another days worth of tests and a visit, and "get him fixed another day" just like last time. I'm not sure how a place that is this bad is still in practice, other than the fact it's the middle of nowhere and they take advantage of that fact. Well, I'll drive down to metro Detroit where I got my first cat fixed and shots and it went NO where near as traumatizing for me or the cats.
Kimberley Radatz
2 Jul 2018
Dr. Nordrum is a wonderful doctor she's very patient with the animals and takes the time to explain and makes sure all of our questions are answered, our animals are in the best hands! Thank you Dr. ...
Dr. Nordrum is a wonderful doctor she's very patient with the animals and takes the time to explain and makes sure all of our questions are answered, our animals are in the best hands! Thank you Dr. Nordrum from the parents of Remi & Barney.
Mary Frances
25 Jun 2018
Great staff and reasonable prices.
Mary Gill
22 Jun 2018
Very considerate of not only is but our furbabies!! The Dr. Takes time with each furbaby and is very loving and kind as is get staff. My CoaCoa loves her to pieces 😁 as does her sister Loba. I recomm...
Very considerate of not only is but our furbabies!! The Dr. Takes time with each furbaby and is very loving and kind as is get staff. My CoaCoa loves her to pieces 😁 as does her sister Loba. I recommend Yale Veterinary Hospital for any one who is not satisfied with their own vet.. Prices are great and client care is Outstanding!!!
Paula Bardy
18 Jun 2018
It's an awesome place to take your critters for care!!!
Deb Slayton
1 Mar 2018
The people that care for my dog & cat are always gentle, caring people my Nellie really comfortable with everyone there
Elaine Roberts
23 Feb 2018
The vets here are great have been taking the dogs here for 14 years
Liz Buckley
5 Feb 2018
I was so happy to find a Wilson's when I moved out of the city into the country. They are all just wonderful vets. Its also very helpful that they take carecredit for those unforseen animal emergencie...
I was so happy to find a Wilson's when I moved out of the city into the country. They are all just wonderful vets. Its also very helpful that they take carecredit for those unforseen animal emergencies.
Brian Steusloff
21 Dec 2017
I have been going there for 15 years. The staff there are real nice. I've taken all of my dog's there. They've always taken care of the problems with my dogs. And the vet doctors there always answered...
I have been going there for 15 years. The staff there are real nice. I've taken all of my dog's there. They've always taken care of the problems with my dogs. And the vet doctors there always answered all my questions.
Jennifer Genna-Quaine
4 Dec 2017
My 5 stars go to Dr. Norstrom, 3 wks ago I had to put my best friend, my companion my besuiful german Shepard to sleep, which my daughter had to cause I was away in AZ.
Dr. Norstrom allowed us to vide...
My 5 stars go to Dr. Norstrom, 3 wks ago I had to put my best friend, my companion my besuiful german Shepard to sleep, which my daughter had to cause I was away in AZ.
Dr. Norstrom allowed us to video chatt so I could be there to while my baby was put to sleep and I cannot thank her enough for allowing us to do this.
Before this she has taken great care of my cat and dog she takes the time to explain everything to you let's you ask questions if needed.
Only issue I have is with the crematory which they send them to. Is suppose to take 12-14 days as of 12/4/17 it's been 3 weeks and still have not received Tashia's ashes back! And paid for a private cremation so it's not like they had to wait for a group of dogs to come in.
I really hate to think it wasn't a private cremation....
Michelle Demeyer
14 Mar 2017
I've been taking my animals there for about 17 years, and although the veterinarians are pretty great, it does sometimes take a very long time to be seen. The biggest issue i have is with of one of th...
I've been taking my animals there for about 17 years, and although the veterinarians are pretty great, it does sometimes take a very long time to be seen. The biggest issue i have is with of one of the secretaries. I've been told about her attitude and I, too, have seen it first hand. The most recent time I was in there she purposely ignored me for a significant period of time. Certainly she was dealing with another client as he was leaving, but she was done cashing him out; she continued making small talk and purposely stood around and waited for something else to say to him while I stood at the counter. She knew why I was there... to pick up the cremations of a beloved pet. I could tell she had an atttiude because once I asked if I could just get the ashes myself (as I am on time constraints to pick up my daughter off the bus) she had a complete attitude with me once I asked it I could just get them (and I've done it before without a problem). Normally she is okay to deal with, but her inconsistencies make someone not even want to go back, especially because they are a little expensive. Dr. Nordrum is a great vet; very caring too! The other vets are as well, but Dr. Nordrum definitely stands out due to her being thorough in her explanations.
Kristy Gogolen
12 Feb 2017
This vet office has significant issues with communication.
Kathy D
7 Feb 2017
Treated us and our k9 with kindness and respect
Kim Hortop
2 Feb 2017
They were treating my dog for a UTI and she became really sick and I had to take her to Wilsons because they were booked, come to find out she had a tumor the size of a grapefruit on her kidney! 4 mon...
They were treating my dog for a UTI and she became really sick and I had to take her to Wilsons because they were booked, come to find out she had a tumor the size of a grapefruit on her kidney! 4 months later and a $1800 bill from Wilsons and no dog to show for it!
Randy Thompson
7 Jan 2017
Terrible. Waited over a hour and still left without being seen. Would not recommend or go back.
Jennifer R.
21 Apr 2016
So, the second person we saw was a women, who was professional. I don't have any issue with her service, however, when you pay for an xray, you pay to have it read. After 3 weeks, the xray was ...
So, the second person we saw was a women, who was professional. I don't have any issue with her service, however, when you pay for an xray, you pay to have it read. After 3 weeks, the xray was never read. My dog needs surgery, the question is: can they do it and how much. Never called me, they never followed up, they didn't treat him. Complete waist of time and money.
Monica Guza
8 Aug 2014
I brought a tiny orphaned kitten in to Yale Veterinary Hospital with no appointment and I was a new client. One of his eyes was almost completely closed up with infection. That little guy was treate...
I brought a tiny orphaned kitten in to Yale Veterinary Hospital with no appointment and I was a new client. One of his eyes was almost completely closed up with infection. That little guy was treated like he was the most important kitten ever. They took him in and watched over him, while I went back to work, and until Dr. Andrea S. Nordrum was able to take a look at him later that day. She patiently coaxed him out of the carrier and very gently examined him, taking the time to explain common conditions with strays and what to look for and how to apply the eye drops. Andrea is genuine and kind. Having recently moved to the area, I feel fortunate to have found her.
bcdooley
19 Jun 2012
My barn cat showed up very sick after being gone for three or four days. She was clearly very sick, so I walked in (without an appointment) to the clinic, and one of techs looked at the cat (almost im...
My barn cat showed up very sick after being gone for three or four days. She was clearly very sick, so I walked in (without an appointment) to the clinic, and one of techs looked at the cat (almost immediately) and decided she needed to see the vet, who I was able to see after only a five-minute wait. After reviewing the x-ray, the probable diagnosis was feline infectious peritonitis, which has a poor prognosis. We decided that euthanasia was called for. The tech was sensitive, patient and supportive when she returned the cat to me. My thanks to the Yale Vetinary Hospital.
funnyphonegal
30 May 2012
This veterinary hospital is the best I have found. I have had many pets before and this place (especially Dr Nordrum) has been the most concerned with the pet instead of just getting through the visi...
This veterinary hospital is the best I have found. I have had many pets before and this place (especially Dr Nordrum) has been the most concerned with the pet instead of just getting through the visit. I live in Port Huron 30 min away. To me it is worth the drive. I have never had a problem with my bill, but I pay my bill at time of visit. They are very throrough and explain everything like how the pet will react to the medication and iwhat to watch for in case of any problems. I give all kudos to this hospital.
saraliz108
3 Aug 2011
Always very friendly here. Wouldn't take my pets anywhere else!
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