They save me a trip to my dog's main vet two towns over, that's the only reason I go here. I brought my dog in for what I was certain was spay incontinence. They misdiagnose it as a UTI. $500 later I finally go to her main provider and immediately get her on the meds I wanted to get her on to begin with. Also, everything's an add-on with them. Like they're always trying to sell you an extra exam or analysis you don't need. Probably to make money. Either way, they're good for annual shots and clipping nails, just say no to the extras. Plus they're really nice, which is why they're not getting one star Read Less

Customer service is outstanding everyone there at Biglake vet clinic and hospital is there to help you and your animal have the best experience veterinary care can offer . They go out of their way with excellent customer service and the best veterinarians in the area . The only place my animals ago and they love it Read Less

love LOVE Dr Kristi McAlpin and the staff! They're so wonderful to my furkids! (And I have special needs ones they are so patient with!) Kristi has taught me the need for preventative care that has benefited us all. The St Michael location is great too! I would highly recommend them both! Read Less

From when we walked in it wasn't a positive experience. Ignored by the front, they were talking to each other and eating in the back. They called our dog back and the rooms weren't very clean and smelled a bit. They gave our dog the Lyme disease vaccine and the assistant couldn't explain what it was and kept coughing on our dog. We moved from Colorado so Lyme disease is very new to us. Didn't offer tick repellent, to cut our dogs nails or heart guard for her. The biggest issue was when it came to a certain medicine that we have to have ordered and mailed to our home. They assured us that they would change our address with the company to be sent to our new Minnesota address. Sure enough 2 weeks later we had to call the company and they sent the medication to our old Colorado address. Meanwhile, our dog peed all over our house since she didn't have this medication. After our dog got ticks (so gross!) I had to call them and go in to get tick repellent and heart worm medication. We are very disappointed and will be taking our dog elsewhere since they seem a bit clueless about what they are and aren't doing for our dogs health and well being. We tried this place since it was close, however we would rather drive farther for better care. Read Less

Great veterinary practice. The doctors are great and really care about your pets. I've brought in puppies (was small breeder), seriously injured dog, failing health dog, and aged dogs. The caring and compassion is second to none. I am 100% confident in the quality of care my pets receive and recommend them to anyone looking for an awesome vet. Read Less

I took my dog Dallas to be neutered....I have had several dogs in my lifetime and I have never had one so traumatized and took so long to heal. When they brought him out they had a cone (I guess they did not get any small free ones from their venders) on him that was larger than him. It was full of sweat and spit because he obviously could not get any air it was so oversized. They did not seem to care and he was totally out of it from not getting any air and from the drugs. I will NEVER bring an animal to them again. I believe it was the manager/owner (male) that did the neuter. The receptionist are ok as long as they do not have to work to hard. Certainly will not go the extra mile. RUN! Read Less

I took my dog Dallas to be neutered....I have had several dogs in my lifetime and I have never had one so traumatized and took so long to heal. When they brought him out they had a cone (I guess they did not get any small free ones from their venders) on him that was larger than him. It was full of sweat and spit because he obviously could not get any air it was so oversized. They did not seem to care and he was totally out of it from not getting any air and from the drugs. I will NEVER bring an animal to them again. I believe it was the manager/owner (male) that did the neuter. The receptionist are ok as long as they do not have to work to hard. Certainly will not go the extra mile. RUN! Read Less

I have been bringing my dachshund to the Big Lake, then later the St. Michael clinic since he was a puppy. He is now 15 years old. He sees Dr. McAlpin who knows him well. Always attentive and quick to return calls of concern. My dachshund has been through so much, and I partially credit the excellent care he has received at these clinics. The receptionists at the St. Michael clinic are friendly and professional. Read Less