Smith Veterinary Hospital

I have to say I don't know how this place has five star rating, I brought my dog here to be tested for her progesterone levels for breeding. We did three blood draws within a week and a half. The third one I had my cousin bring my dog in because I would be gone for the week. My dog has never had any issues with heart , lungs or any vein issues with blood draws in the past. They're blood draw cause my dog to bleed in her neck and lost almost all her blood. They told my cousin that my dog was unhealthy ,  and that's why she reacted the way she did. Her tongue was blue you would think they would check where they took the blood to see if there was bleeding under the skin. They incubated her try to get her stable and send her out the door with no answers on why she was dying. When she got to my house my pet sitter had to bring her to Vca animal Wellness Center my veterinarians. They barely kept her alive they had to give her blood through her bone marrow, because her vein was to low on blood to get into it. They got her stable and a pulse and her heart rate up while she was in a coma they sent her to the emergency hospital in Eden Prairie. While there, they gave her another transfusion, kept her on oxygen. She came out of her coma state after fluids and all the things they did for her. Then spent another night at blue pearl, where they took care of her and fed her . I picked her up the next day, noticed she could see me, she was so weak yet but was very happy to see me. On Monday I had her checked and she was blind. Starting to get her vision back finally. But on a final note , after over 3,000 dollars worth of bills. They couldn't even apologize or except responsibility for what they did. Not even an offer to help with bills. Listen everyone makes mistakes, even vets, I would have been happier if they would have taken some responsibility and helped with the cost of her treatments to save her life. But nothing but rudeness and took no responsibility for they're mistake. So sad really, it's ok to admit you nearly killed a 7,000 dollar dog. Read Less

Fran has been my vet since 1990!  I trust her implicitly.  Started seeing her when I moved here from IL and joined a dog club.  She was the go-to vet for almost all of them.   I have German Shepherds and an occasional foster.  Her experience and demeanor with the dogs is something you want - especially with larger breeds.  I've seen the other docs there as well and very comfortable with them.  Staff is super friendly and on top of things.  Call backs are quick and reports are thorough. Read Less

SVH has been there for us, through thick and thin, night and day, for 17 years. They have been partners in the success of the breeding program at Skyline Keeshonden. They repay loyalty with loyalty. A gratefull client! Read Less

I dread the day that Dr.Smith decides to retire! She has been our veterinarian for almost 20 years and I can't imagine having to find someone else who inspires the level of trust that we have in her and Dr. Lawrence. We absolutely recommend Smith Veterinary Hospital to anyone who wants the highest level of care for their pets. Read Less

Fran was with us the whole way beginning with a referral to a breeder (her own breeding program did not have a litter at that time) and through a lifetime of care for our yellow lab Scout, then the final tough decision. Direct, yet caring professional care. Read Less

Thank you Smith Veterinary Hospital for the care you have given our 8 y.o. Golden, Layla. She was treated for acute pancreatitis after eating bird suet a few years ago and more recently recovered from surgery of an abscess/infection in her neck. Layla is a very happy, healthy dog, thanks to your care! Read Less

I have brought all of my pets to Smith Veterinary Hospital for years. The staff and the vets are always very professional and go above and beyond! When my cat was having seizures, Dr. Smith and Dr. Lawrence came in while the hospital was closed to save his life! Simply the best! Read Less

I have brought both of my animals to see the doctors at Smith Veterinary Hospital. The staff and doctors have always been helpful and treated my animals with care and compassion. I would recommend this clinic to any of my friends and family. Read Less

If I could I would give them 10 stars I would.The staff is friendly, helpful and professional.  They performed way above any of my expectations and I was a brand new client.  My female came into heat earlier than expected.  Personal commitments prevented me from getting to Oregon where the stud is located.  So my first experience with transcervical AI began.  I learned there are progesterone levels to be taken and numbers being looked for so the female is in the best state to receive the semen.  Timing is everything!  Her levels looked good on Thursday and the Dr. said to collect the semen friday and overnight it for insemination on Saturday.  Reproductive Revolutions in Oregon collected and sent the semen over night via FedX. I checked the package's where a bouts via the FedX tracker Saturday morning at 7am, it made it to TN by 4:23am.As I stated earlier I had commitments so I sent my husband to Smith Vet Hospital early morning on Saturday to perform another progesterone level to see if a second pull needs to be done and sent.  Also for my female to be inseminated when the semen arrives.The semen was to arrive between 10-10:30am. 11am my husband calls and informs me the package has not yet arrived. I called FedX to find out the package is stuck in TN due to plane mechanical issues. I inform them of the importance of this package to arrive in MN today.  Many phone calls later the package was put on a plane and to arrive in Mpls by 6pm and I was told we could pick up the package at the airport at 7pm. Note: this is now way beyond normal Saturday veterinary hours.Once I had the package I phoned Dr. Janine Anderson and she and Dr. Frances Smith met us at their hospital.   They checked the sperm and all was good.  They inseminated my female and we are very hopeful for puppies. I am beyond grateful to Smith Vet Hospital and recommend them highly!!!!! Read Less

I would like to thank the staff and doctors at the Smith Veterinary hospital in Burnsville for the excellent service I always receive from them. The staff is courteous and helpful, the doctors handle my pets with care during office visits or with sudden emergency situations. The service is quick and well to my satisfaction.. Thank you very much. Read Less

In August my puppy was sick, and Drs. Smith and Lawrence took 2 radiographs of my 7 mo old puppy and determined she needed immediate surgery due to a stomach blockage. After Surgery Dr. Smith didn't call (like she said she would) and left for a 5 day vacation. When we picked up my puppy a Vet Tech said nothing was found in her stomach (the whole reason for surgery). I spoke to Dr. Lawrence the next day and he basically called me an idiot for questioning the surgery, said to file a complaint with the State Vet Board (of which I came to find out he is a Board Member), and he hung up on me. Very disappointing and upsetting. I filed a complaint with the Vet Board and received a form letter back immediately that there was no wrong doing (weird since he's a board member right?). I followed up with the board who wouldn't release what their investigation found nor the Drs names who reviewed it. I still haven't even got an apology for cutting open a 7 month old puppy for no good reason. Read Less

The staff are so wonderful and take time to answer all of my questions, no matter how rediculous the question! the doctors there are so wonderful and caring, they take time to explain everything! I wouldn't take my dogs to anyone else Read Less

Dr Smith is the vet to go to when it really matters. Her experience is evident from the first visit. I have been a client for 17 years since I moved here and my friends have even longer. She is 1st rate at taking and reading hip x-rays for OFA and also a reproductive specialist. The support staff is really professional and friendly too and the office layout is well designed so that you are not on top of one another when you walk in with your pet. Also, they are very fast with lab results. I know sometimes your town will sponsor vaccination clinics and that is pretty cheap, but for your pets health check up, I would go to Smith Veterinary. Read Less